Certificate in Professional Mediation Skills Training

Presented by Catherine O'Connell.

Dublin Based / All Ireland possible and enquiries welcome

General Information:

This training course is generic and provides participants to practice mediating using role plays from a variety of contexts including organsiation and workplace conflicts, community disputes and adult family disputes.

  • Organisation: Blossom Development
  • Principal Contact: Catherine O'Connell
  • Phone: 087 9936237
  • Email: catherine@blossomdevelopment.com
  • Wesbsite:www.blossomdevelopment.com
  • Venue: Dublin/Kildare/Meath/Westmeath/Wicklow. Other locations across Ireland will be offered if sufficient demand. Enquires welcome from other regions.

Course Dates 2018:

            30th & 31st October,
            13th & 14th November
            4th & 5th December
           17th & 18th December

            Competency Assessment Day on Thursday 19th December

Venue:  42 Aughrim Street, Stoneybatter, Dublin 7

Course Fee: €1,895  per person including assessment fee, course materials, refreshments and light lunch. 

Course Details

  • Hours in training:72
  • Hours required outside training: 60
  • Full attendance required.

Course Aim:

  • To equip participants with the skills, knowledge, attitude and awareness to be able to act as a professional, ethical mediator in disputes between two or more persons in a variety of settings.
  • To provide a course manual for ongoing referencing.
  • To achieve certification to practise.

Course Objectives:

The objectives of the course are as follows:

  • To develop participants understanding of conflict theories, conflict dynamics and conflict management processes
  • To highlight participants’ knowledge of conflict styles, develop awareness of their own preferred conflict style and learn how to expand their repertoire of behaviours.
  • To facilitate skill development so that participants can expand their repertoire of conflict behaviours to suit the contexts they find themselves in, particularly when mediating
  • To attain a thorough understanding of core mediation concepts, mediation theories, models, processes, and principles
  • To have knowledge of the MII code of ethics and in line with that have integrated mediation principles and ethics necessary to practice mediation
  • To develop participants’ mediation skills to the level of competency as laid down in MII certified assessment requirements
  • To have knowledge of negotiation theory and be able to use principled negotiation strategies and skills when mediating
  • To be able to manage the content of mediation and be able to maintain a forward momentum when mediating
  • To raise participants’ awareness of how their belief systems, assumptions and biases impact the mediation process and to facilitate the development of ways of managing these
  • To model mediation principles and attitudes in creating an environment of trust, rapport and empowerment.


Methodology and evaluation:

Following adult learning principles, a variety of methods are used including short presentations, exercises, films, working in pairs and groups, discussions, real play, role play and assignments. Assignments include a videoed process recording, an article review and/or an essay describing the mediation process and its possible application. On day nine, students undergo a video-recorded competency assessment where they mediate for circa an hour in the presence of an external MII approved assessor. Students self assess their videoed performance as per MII self assessment form and sends the form to their assessor. The assessor will then finalise their assessment of the student. 

Admission Requirements:  

Interview (in person or by phone) and an application form that includes a personal statement of between 200 - 300 words.


Senior Trainer (name):     Catherine O’Connell

Training experience: Since 2012 Catherine is a trainer on the MII approved Certificate in Mediation Skills programme, and part of the Masters in Mediation and Conflict Intervention, Edward Kennedy Institute for Conflict Intervention, Maynooth University.  She teaches students attending the Diploma in Mediation, Negotiation and Conflict Intervention at the Edward Kennedy Institute for Conflict Intervention to MII approved certified level and, since 2016, has been the lead trainer and programme coordinator on this course. Catherine co-coordinates the Certificate in Mediation and Restorative Practice programme in Maynooth University and also teaches Mediation and Negotiation skills at UCD to MA students in Archaeology and World Heritage Studies. Catherine works intermittently as a trainer in mediation for Equita and Conflict Positive, coaching students to achieve the MII approved Certificate in Mediation.

Qualifications/biog : M.A. Mediation and Conflict Intervention UCD 2006;  Accredited CINERGY™ Conflict Management Coaching Trainer 2009; B.Sc. Psychology (Open University 2001); MII Approval to deliver 32 Hours specialist training in Restorative Practice to Mediators 2014; Diploma Personnel Management 1982. Specialist Training in Restorative Justice in Complex Cases and Serious Harm 2015 & 2017.

Other Trainers :  Julie McAuliffe, Margaret Ramsay, Keelin O’Reilly, George Carroll, Phyllida Clarke, Mary Condell

Qualifications/biog: All are experienced trainers of MII Approved Courses and are Advanced Level Mediators registered with the MII



Organisation: Blossom Development Duration: 72 class hours and minimum 60 hours study at home MII Approved: Yes

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