Certified Mediation Training Programme

Presented by Institute of Public Administration.

Dublin and nationwide

Course Structure:

  • 3 X 2 day modules run over a three month period. (An additional and separate assessment day will be run following each training programme with successful candidates eligible to register as Certified Members of the MII )
  • Hours in training: 45
  • Hours required outside training: 15 approximately
  • Venue: Institute of Public Administration, Training & Education Centre, Lansdowne Road, Dublin 4 (also in-house for organisations as requested)
  • Ph: +353 1 240 3600
  • Website: www.ipa.ie
  • Email: training@ipa.ie
  • Course Timings: 9.30 a.m. to 5.00 p.m.
  • Numbers on course: Max of 12 participants
  • Cost: €1,950 (Three facilitators/mediators work with the group during each module of the training programme).



DATES FOR 2017/2018 :


Module 1

Module 2

Module 3

* Programme Two 2017

19-20 September 2017 17-18 October 2017 21-22 November 2017
Programme Three 2017 15th and 16th November 2017 12th and 13th December 2017 30th and 31st January 2018


Programme One 2018:

13 & 14th February 2018  

13 & 14th March 2018   

17 & 18th April 2018  

 *Please note this Programme is now fully booked.

  We are currently taking bookings for subsequent Programmes. Early booking is recommended as places are limited.  


The Programme

Course Aim/Objectives

The overall aim of the programme is to provide participants with a comprehensive understanding of all aspects of Mediation as well as expertise in mediation skills for the management of workplace and organisational conflicts and disputes. The programme is suitable for those seeking to gain a greater understanding of mediation (leading to ‘Associate Member’ level of the Mediators’ Institute of Ireland (MII)) as well as those who aspire to practice as a Professional Mediator at ‘Certified Practitioner’ member level . (Trainees can qualify for ‘Certified Member’ status of the MII on completion of this 60 hour training programme plus attendance at an ‘Assessment Day’ and successful completion of the assessment process i.e. a videoed role play and written self assessment piece, which is assessed by an independent  MII approved assessors).

On completion of the training programme participants will have:

  • An understanding of mediation as a mechanism for dispute resolution and its appropriate use
  • An understanding of the five step framework for mediation and how to manage the mediation process
  • An understanding of the Role of the Mediator
  • Developed mediation related skills including active listening, facilitation/negotiation/communication skills, ability to deal with different personality types and other intervention strategies used a repertoire of relevant personal skills in role plays
  • A greater understanding of their own personal skills development needs in relation to working as a Mediator
  • A greater understanding of conflict – types and causes of conflict
  • An understanding of why mediation, as a process, is rapidly developing in various facets of Irish society and business.

This course is suitable for:

  • Managers, Team Leaders, HR Practitioners, Consultants, Advisers, and others who negotiate and deal with conflict and dispute resolution
  • Officials and non full-time Trade Union Representatives
  • Partnership Facilitators/Partnership Committee Members
  • Those who want to become accredited Professional Mediators
  • Anybody – at any level - with responsibility for resolving workplace disputes and conflict who wishes to enhance their skills in this area.

Methodology and Evaluation

The programme, which is run in three x two day modules over a 2/3 month period, is highly participative and practical. Learning approaches include short lecture inputs and facilitated group discussion. Much of the learning happens from insights derived from ‘working-through’ case-studies/role plays as well as from on-going feedback and coaching during these sessions.

Trainees will also be required to undertake an agreed mediation related project (2000 –3000 words) between the second and third module.

Evaluation of participants happens through ongoing assessment throughout the training programme as well as satisfactory completion and presentation of a mediation related project.

Admission Requirements

A genuine interest in Mediation as an approach to conflict resolution. Also, if necessary, a telephone discussion with lead trainer, Lily Regan, or Course Administrator, Judy Rogers, to ensure suitability of training programme.

Senior Trainer: Lily Regan, M.Sc. (Training and Human Resource Management), Accredited Mediator, FCIPD.

Training Experience:

Lily has over 10 years experience as a trainer/facilitator with the Institute of Public Administration (IPA) as a Human Resource Management Specialist, providing a broad range of training and consultancy services to clients of the Institute. Lily is also Director of Mediation Training Programmes at the IPA and is responsible for the development and delivery of all mediation and conflict resolution training and consultancy services provided by the Institute. Lily also works as an Organisation and Workplace Mediator, mainly with clients from across the public sector, and has mediated at all levels including individual and team/group based conflict.


Lily is a Practitioner Member of the Mediator’s Institute of Ireland and an accredited Mediator with the Chartered Institute of Arbitrators, UK. Lily holds an MSc. in Training & Human Resource Management from Leicester University. Lily is also a Fellow of the Chartered Institute of Personnel and Development.

In her current role with the IPA her work spans the areas of Mediation and Human Resource Management.

Previous experience: Lily has over 20 years experience both at operational and management levels in the area of Human Resource Management. Prior to her current role Lily held the position of Personnel Officer/Human Resources Manager in the IPA. In that role Lily gained a broad range of hands-on experience in all areas of Human Resource Management - including managing grievances and disciplinary issues , conflict resolution, cases with third party involvement e.g. Investigations, the Labour Court, Rights Commissioners, Equality Tribunal, Family Law Courts, and other legal institutions. Lily draws on this experience in her current work as a trainer/facilitator in the area of Workplace Mediation and Conflict Resolution.

Other Trainers:  Jim Halley


Jim Halley

Training experience/Biog:

Accredited by the Chartered Institute of Arbitrators he has continued his professional development in advanced and international mediation studies. He also practices mediation on the international stage and is fast growing a reputation in this area. He has carried out over two hundred successful mediations in a variety of settings to date.

Jim has a long association with the Institute of Public Administration and has delivered training in mediation studies on the Institute’s programme since its foundation.

Jim is a qualified mediator practicing in both workplace and commercial mediation for the past 12 years. Jim originally qualified as an Engineer but moved to acquire and practice a wide range of people management skills including mediation.


This Mediation Training Programme may also be run in-house for organisations

Contact details:Ph: +353 1 240 3600

Organisation: Institute of Public Administration Duration: 60 Hours + MII Approved: Yes - from September 2007

Join Now APPLY

Certified Training Courses

The MII accredits mediation training courses which meet set training standards. The following training programmes have been recognised as MII approved training programmes.

view upcoming courses

CPD Training

The purpose of CPD is to ensure that Mediators keep their knowledge and skills up to date for the benefit of users of their service and for their own personal and professional development.

view courses