Certified Professional Mediation Training

Presented by O'Sullivan Solutions.

Dublin and Kerry

 

 

Region: Kerry and Dublin
Principal Trainer: Gerry O'Sullivan

Cost:   €1,990 (€440 programme funding available if you meet particular criteria). Contact Gerry O'Sullivan for details.  

Course Details:

Contact Details: 

  • Phone: 00353 (0) 66 7139235
  • Mobile: 00353 (0)879887771
  • Fax: 00353 (0) 66 7139235

Experience:

  • Gerry O'Sullivan has over 30 years’ experience in training and in mediation and conflict resolution work.
  • Advanced Mediator of the Mediators’ Institute of Ireland and trained and certified in Civil & Commercial Mediation, Organizational & Workplace Mediation, Family Mediation,
  •  Community Mediation and Mediation in Conflict Countries.
  • Authored a book published in September 2018 - ‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’, Publisher New Society Publishing.
  • Produced training film to accompany this book for use in training workshops.
  • Involved in the development of the Certificate in Mediation (HETAC Level 8) in the Law Faculty of Griffith College and principle lecturer on that programme.
  • Delivered mediation training in the University of Limerick’s, “Masters in Peace and Development” programme
  • Delivered conflict and mediation training internationally for Lawyers Without Borders in partnership with the Director of Training from CEDR, U.K.
  • External mediator skills trainer with CEDR U.K.
  • Produced and published mediation film – ‘Getting to Underlying Interests’ -                   https://www.youtube.com/watch?v=uNx-WAoIlr
  • Co-delivered training on Interest Based Bargaining (Management and Union Negotiations)
  • Trained with CMP Resolutions, U.K. to work in the provision of Support & Supervision for Mediators

Course Structure:

Training takes place in 3 modules comprising 3 days one week, 3 days three weeks  later and  the final 2 days after a gap of 3 weeks 

  •    Certified Professional Mediation Training (Full course)

Training Course Dates

·SPRING 2019  - KERRY (Castlegregory) 

                                     Block 1 - March 20, 21, 22

                                     Block 2 - April  10, 11, 12

                                     Block 3 - May 2, 3

Optional Assessment dates - May 15 or 16. Participants will be required to attend just one of these days.
‚ÄčTimes: 9.00 to 17.30 each day

·AUTUMN 2019 Kerry (Castlegregory)

Block 1 - September  -  11, 12, 13

Block 2 - October    - 2, 3, 4

Block 3 - October    -  24, 25

Optional Assessment dates - Nov 6th or 7th. Participants will be required to attend just one of these dates.

Hours in training: 

94 hours in total (75 hours in class, 15 hours independent learning and 4 hours learning post training)

KERRY VENUE:

The training takes place twice yearly in Maharees, Castlegregory, Co.Kerry. V92 TY70

Refer to www.osullivansolutions.ie for details about accommodation.   Guesthouse accommodation is reasonable from €40 per night. Hostel accommodation is also available for €15 per night. Maharees peninsula is 3 miles long and 1 mile wide. It is surrounded by sea and is breath-taking in its beauty. There are miles of beaches with surfing, as well as golf and tennis available for those who wish to avail of it. Tea breaks may even be taken on the beach!

From Dublin, there are 3 flights per day to Kerry and 7 trains per day. Arrangements can be made for collection from the railway station and airport.

Maximum number of participants on course:  6-8 where each participant has the trainer available to them for 50% of their role play practice.

Maximum number of participants on course:  6-8 where each participant has the trainer available to them for 50% of their role play practice.

Cost:  €1,550-€1,990 programme funding available if you meet particular criteria. Contact Gerry O'Sullivan for details. Additionally, there is an Early Bird rate of €1750  (4 months prior to course starting date)

COURSE TIMINGS:  

• 9.00 a.m. to 17.30 p.m. 

This is a generic course for those who wish to work in any area of mediation. It covers workplace, community and civil and commercial disputes and an adapted version has been delivered by Gerry O'Sullivan in the University of Limerick to participants from the UL “Masters in Arts: Peace and Development Studies” programme. This training includes assessment for accreditation with the Mediators’ Institute of Ireland. If you pass this assessment you will be able to apply to the MII to practice as a “Certified Mediator”.

Course Aim:

Participants will understand the concept of mediation and the framework required for carrying out professional and effective mediations. They will develop skills for mediating between parties in different contexts and will be well equipped to work as a mediator post successful assessment.

Course Objectives:

Participants will:

  • Understand the core concept of mediation, its procedure and practice
  • Develop the core competencies necessary for mediating a dispute
  • Learn methods and techniques for identifying the core of the conflict
  • Be able to identify their own style of handling conflict and the changes they may need to make
  • Learn how to empower disputants to move to resolution

Methodology and Evaluation:

The process guidelines that will be used in the delivery of the Post Graduate Certified Mediation Training delivered by O’Sullivan Solutions:         

  • Androgogic principles will underpin the training design and delivery
  • Each group engaging in role play will have a trainer for 50% of their role play time
  • Participants will have an opportunity to practice a minimum of 3 role-plays, of one hour duration each, during their training, as well as several shorter role plays during skills and learning development
  • The role plays engaged in by the participants during Block 111 of the Training Schedule are filmed and given to the participants to take home with them in order that they can engage in self-analysis with respect to the Core Competencies required by the MII. This is not part of the Assessment role play process, but it is an additional tool to prepare participants for the filming of their role play for MII assessment purposes, and to give them an opportunity to self-reflect on their process and skills before the MII Assessment day
  • The list of Core Competencies that are required for passing the MII assessment is used as an on-going reflective tool for the participants after their role playing activities
  • The learning methods will be experiential with exercises, role plays and discussion groups
  • Skills learning is delivered by O’Sullivan Solutions using an effective a “piece-by-piece” method, slowly and thoroughly, so that the participants will become very proficient and confident in their role as mediators and will be able to handle increased levels of tension in a competent manner
  • Encouragement and motivation of participants who may have difficulty in understanding processes or in the development of skills
  • Trainee participants and their learning will be the central focus of the programme with customised support for the participants in developing knowledge and skills until they reach the desired proficiency
  • Development of a supportive group learning atmosphere:
    a)  That is conducive to participants sharing learning,information and experiences in order to    
     support each other’s learning.
    b)  That will enable participants to role play comfortably in each others’ presence.
  • The creation of an intense learning journey that is “peppered” with fun!
  • Participants will receive a comprehensive 160 page training manual to be used as reference tool post-training. 

Trainers: 1

The Programme

Course Content

SECTION 1 – INTRODUCTION

  • MII Definition of Mediation
  • Interest Based Mediation

SECTION 2 - CONFLICT

  • Definitions of Conflict
  • Working Definition of Conflict for this Training
  • Definition of Conflict Resolution
  • Conflict Progression
  • Conflict Escalation
  • Communication Filters
  • Types of Conflicts
  • Sources of Conflict
  • Clarifying Personal Needs Threatened by the Dispute
  • Consequences of Not Resolving the Conflict – BATNA, WATNA, MLATNA
  • Conflict Analysis Mapping

SECTION 3 – HANDLING CONFLICT

  • Personal Styles in the Handling of Conflict
  • Reflection on Professional Assumptions and Approach
  • Values/Attitudes
  • Beliefs

SECTION 4 – COMPARING DIFFERENT TYPES OF DISPUTE RESOLUTION MODELS

  • Litigation
  • Arbitration
  • Negotiation
  • Conciliation

SECTION 5 – PRINCIPLES OF NEGOTIATING AND BARGAINING

SECTION 6 – MEDIATION IN PRACTICE

  • What is Mediation?
  • Principles of Mediation
  • Mediation Styles

SECTION 7 – MEDIATION SKILLS

  • Body language
  • Listening
  • Being Silent
  • Reflective Listening
  • Paraphrasing
  • Linking Reflective Listening with Paraphrasing
  • Benefits Checklist – Effective Listening:
  • Asking Questions
  • Open Questions that focus on the future
  • Circular Questioning
  • Reframing Statements
  • Reframing Differences in a Conflict of Values
  • Moving from Generalities to Specifics
  • Using Neutral Communication as a Mediator
  • Points of Agreement & Commonalities (Mutualising)
  • Summarising

SECTION 8 – PROBLEM SOLVING

SECTION 9 – APPROACH AND SKILLS CHECK LIST

  • Approach & Skills Check List for Role Plays

SECTION 10 – THE MEDIATOR

  • Skills Needed
  • The Role of a Mediator

SECTION 11 – THE MEDIATION FRAMEWORK – PROCEDURE & PROCESS

  • The Mediation Moves
  • Case Preparation and Development
  • Development of an Hypothesis
  • Reviewing and Analyzing Background Information
  • Selecting a Strategy to Guide Mediation
  • Designing a Detailed Plan for Mediation
  • The Mediation
  • Separate Meetings
  • Plenary Meetings
  • Elements of an Opening Statement
  • Setting the Ground Rules
  • Story Telling
  • Framing the Issues
  • Uncovering Hidden Interests of the Disputing Parties
  • Problem Solving – Generating Options for Settlement
  • Assessing Options
  • Agreement and Conclusion
  • Guidelines for a Mediated Agreement
  • Reality Test the Agreement
  • Signatures to the Mediated Agreement
  • Mediation Agreement
  • Mediation Agreement Template
  • The Role of Caucus Meetings

SECTION 12- ISSUES IN MEDIATION

  • Challenging Destructive Behaviour
  • Power struggles between the Mediator and the Parties
  • Coping with Anger and Provocative Statements
  • The Dance
  • Coping with Resistance
  • Position Statements in Mediation
  • Power Balancing in Mediation
  • Apology and Forgiveness
  • Tips/Techniques when Stuck!
  • Criteria to Use when Making a Decision about what to do if you are Stuck!

SECTION 13 - TYPES AND MODELS OF MEDIATION

  • Civil and Commercial Mediation Model
  • The Mediation Process Family - The EMS Commercial model
  • Large Party or Multi-Party Mediation

SECTION 14 THE USE OF MEDIATION

  • Suitability for Mediation
  • Does this Issue Belong in Mediation?
  • Dealing with Issues that are Difficult to Mediate
  • Using an Internal or an External Mediator
  • The Choosing of Mediation by Parties
  • Benefits of Mediation
  • Mediation in Ireland
  • The Road to Resolution-The Growth of Commercial Mediation in Ireland
  • EU Directive on Mediation in Civil and Commercial Disputes
  • Conflict Audit - Costs

SECTION 15 – THE MEDIATORS’ INSTITUTE OF IRELAND (MII)

  • The Institute
  • Sectors
  • Membership
  • Ethics in Mediation

SECTION 16 – CLOSING OF TRAINING

  • Evaluation
  • Presentation of Certificates

 

Organisation: O'Sullivan Solutions Duration: 75 hours in class, 15 hours independent learning MII Approved: Yes

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