A practical, skills-based approach to mediating in workplace cases involving allegations of bullying or harassment. It will be an active day with plenty of practice, questions and review of learning. Discussion of the participants’ own experience will be welcomed. Students will explore:
> Explanations and definitions of ‘bullying’ and ‘harassment’, including reference to cases.
> What typically happens when this issue is raised?
> Dilemmas in B&H cases; Can they actually be mediated?
> Bias and pre-conceived ideas in B&H cases.
> Some important concepts: - Labels, Listening and Reframing
> Skills practice: opening meetings, introductions, joint meeting sharing, joint meeting and agreement.
> Mending the ‘broken record’
> Increasing empathy
> Learning review
Facilitator Brendan Schutte, Workplace Conflict Management Specialist Practitioner, Lecturer and Author; B. Comm., Postgraduate Diploma in Mediation and Conflict Intervention
Tuesday 4th July from 9.30am to 4.30pm
Lunch is not provided: Restaurants are available on campus and in Maynooth town
All participants must be mediators registered with the Mediators Institute of Ireland or equivalent.
For further information please contact Catherine O’Connell 0879936237 Catherine.email@example.com
The MII accredits mediation training courses which meet set training standards.
The purpose of CPD is to ensure that Mediators keep their knowledge and skills up to date for the benefit of users of their service and for their own personal and professional development.