Mediation and Conflict Management (module as part of MA HRM)

Presented by National College of Ireland.

IFSC Dublin

General Information

Title: Mediation and Conflict Management (module as part of MA HRM, leading to Associate membership of MII) This carries 10 HETAC credits at level 9.
Region: IFSC Dublin
Principal Trainer
Contact Details: 01 659 9218 / 087 7729177
Organisation: Dr Colette Darcy, Vice Dean post graduate studies/research)
Address: Mayor Street, IFSC, Dublin 1. 
Phone: 01 4498 8500 Fax: 01497 2200

Course Information:

Course Structure: This MA HRM programme is delivered on both a part time and full time basis. Approved to MII Associate level only (Additional ssessment must be completed to qualify for MII Certified membership)
Hours in Mediation Module training: 36 hours required.
Hours Outside training: 164 hours.
Venue: NCI, IFSC

Course Dates :  

Max number on course:  35 
Part time: Yr of MAHRM 1:- €7,000;  Yr 2 of MAHRM: €1,750 
Full time:- €7,950.00  


Module Aim: To equip students with knowledge and skills in conflict management and dispute resolution in a business environment.

Module Objectives:Use theory to develop a knowledge of mediation and conflict intervention approaches; critically evaluate the role of mediators in conflict resolution; use theory to develop communication options in dealing with conflict and the resolution process; analyse scenarios and recommend alternative dispute resolution approaches; critically review the ethical considerations in the management of conflict.

Methodology and evaluation

Teaching & Learning will take place via the following :-



Case studies

Role Plays

Group Activities/Tasks

Class discussions/debates

Directed Reading of texts and journal articles

Self-directed reading and review of web based materials especially from CIPD 

Reading, Learning and Preparation of material for Assignments

Formative Assessment of Transferable  Skills

Assessment of transferable skills will be formative.  The practical skills exercises such as case study analysis, role plays, problem solving and presentation skills will be designed to facilitate knowledge transfer and application, that is, from theoretical concepts to practical situations. These exercises will involve formative assessment in a group situation. 

Written Assignment

Students will be required to submit a written assignment discussing workplace conflict and the process of mediation including an analysis of a mediation in which they have played the role of mediator. 

Admission Requirements:    ‚Ä®Level 8  honours degree

Senior Trainer:

Training experience:


Other Trainers: Guest Speakers with relevant experience and MII Recognition/membership

Organisation: National College of Ireland Duration: 36 contact hours (164 Non Contact) MII Approved: To Associate level only

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The MII accredits mediation training courses which meet set training standards. The following training programmes have been recognised as MII approved training programmes.

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