Two employees working from the same office and accross the same projects fell out over the allegation that one had withheld details on a shared project from the other. This created rancour and a bad atmosphere. A complaint was made to the manager who referred the matter to an external Mediator in the hope that the matter could be resolved without having to engage the union or internal grievance/disciplinary procedures. Both employees consented to the Mediation and met individually with the Mediator in pre-Mediation meetings before meeting the Mediator together in a Mediation session. The pre-Mediation meetings had given both an opportunity to vent their anger and at the Mediation they were able to listen to eachother's side of the story. The matter was resolved and they both agreed to make a conscious effort to restore a healthy working relationship.
“I felt the mediation was a constructive process. I had to work in the same office everyday with the individual whom upset me. It was successful, there's no doubt about it, and we found it difficult to work together before…things between us have improved greatly. I would definitely recommend mediation, yes. I think even if it's just an opportunity to let it all out and be honest without fear of retaliations." (client)
The MII accredits mediation training courses which meet set training standards.
The purpose of CPD is to ensure that Mediators keep their knowledge and skills up to date for the benefit of users of their service and for their own personal and professional development.