12 CPD Points
Skills, Techniques & Strategies to enhance your mediation/coaching practice
Mediators use many skills during the mediation process. This workshop series is designed to enhance your skill set by integrating additional skills and strategies into your mediation practice to motivate, influence and challenge others more effectively. By using thoughtful probing questions and skilful guidance you can help your clients generate new understandings, move beyond impasses, recognise differences and generate appropriate solutions.
This is a series of 5 online interactive workshops with practical exercises, examples and group discussion.
Duration: Each workshop will take place online on Zoom from: 10.00am – 12.30pm
Creating rapport to secure positive outcomes
Rapport occurs at many different levels and a mediator can use these to facilitate positive
movement and change. You will learn how to create rapport, manage clients’ emotions and
engage constructively with clients. This stage is crucial before any real progress can be made
in the mediation process.
Agreeing well-formed outcomes to achieve lasting agreements.
You will learn how to ensure that the mediation process has a well-formed outcome so that there are no unintended consequences for clients. This ensures that the final agreement will meet the needs of all those directly affected by the dispute. You will also get the opportunity to clarify your own personal or work-related goals as we emerge from the current lockdown.
Recognising and addressing conflicting patterns of behaviour.
Very often two people can share the same goal and yet end up in conflict because of opposing preferences of behaviour. You will learn about many different patterns of behaviour and how they can be balanced. Once you gain this understanding you can assist your clients to generate new understandings and solutions. You will also get the opportunity to gain awareness of your own patterns of behaviour.
Influencing and challenging limiting beliefs to create new possibilities.
Very often we all hold certain beliefs as absolute until they are questioned. Challenging the self-limiting beliefs of clients can be a real game changer in the mediation process. This workshop will equip you with thought provoking questions to achieve shifts in thinking and behaviour. You will also get the opportunity to challenge your own limiting beliefs.
This workshop will guide you in using persuasive language to generate new understandings. As you learn how to communicate more effectively through language the quality of your role in the mediation process will increase.
Feedback from previous attendees:
''The workshop fully met my expectations’
‘Enjoyable and refreshing – great topics’
‘Great mix of participants and I learnt lots from the role plays. Many thanks’
‘I expected to learn about how to communicate and how communication occurs and I did’
‘The handouts were useful and will add to my practice’
In particular, I wanted to let you know that your calm and open professional approach contributed considerably to putting participants at ease, thereby creating an environment online that was conducive to positive learning and to free expression. I think this is one of the reasons why the course was so successful, opening up safe and trusted space for people to reflect, interact, learn and grow under professional and experienced guidance’
Complete workshop series: €375, includes registration fee and course materials. (15 CPD points)
Early Booking Rate up to 31st January: €340
To book a place or for further information:
Please contact Brian O’Connell email@example.com mob.0863803610
Places are only guaranteed once payment is made
About the Trainer
Brian O’Connell has wide experience as an Advanced Mediation Practitioner, Conflict Management Coach, N.L.P. Master Practitioner, Mind Coach, Trainer, Mentor, College Lecturer and Facilitator. He has integrated mediation skills with mind coaching & conflict management coaching to offer an effective and practical approach to help mediators and coaches enhance their professional practice.
The MII accredits mediation training courses which meet set training standards.
The purpose of CPD is to ensure that Mediators keep their knowledge and skills up to date for the benefit of users of their service and for their own personal and professional development.