Conflict Resolution & Mediation Skills

Presented by Geoffrey Corry.


A Foundation Training Course in CONFLICT RESOLUTION AND MEDIATION SKILLS Hosted by Ballymun Law Centre and  accredited by the Mediators’ Institute of Ireland

General Information:

  • Venue: Dublin
  • Training Organisation: Athema Mediation
  • Principal Trainer: Geoffrey Corry
  • Contact:   Mobile: 087-2351792   email:
  • Max number on course:  16 
  • Cost: €1450.00

This is a practical skills based course taught through interactive role plays and using a storytelling mediation process. 

Successful participation on this course will complete one of  the two entry requirements for accreditation for Membership from The Mediatiors' Institute of Ireland, the professional association for mediators in Ireland. (Successful completion of a skills assessment is also required for accreditation). It will also permit successful applicants to access further substantitive training in specialised areas such as Family and Workplace medation.  

If you are interested in attending this course please contact Geoffrey for further information on Mobile: 087-2351792   email:


A hybrid course of four days of in-person sessions at a venue in Dublin

and eight two-hour online sessions using Zoom

Proof of Covid vaccination will be required for everyone’s safety

Course fee: 1,450 euro 


Course presenters: Geoffrey Corry and Mary Lou O’Kennedy 

This basic skills course is an intensive 60-hour training and run as three separate modules over a period of two months. It is designed for volunteers and professionals who want to obtain a foundation in conflict resolution and mediation skills for use in their own organisation or work situation or to become a mediator particularly in community, family and workplace disputes.

Dates & Times

Module 1: Conflict Resolution skills

- Wednesday 20th October all day                                                      9:30am – 6:00pm

- Wednesday 3rd November: zoom sessions x 2                              2:00pm – 6:00pm

Module 2: Mediation skills

- Thursday evening 4th November: zoom session                             7:30pm – 9:30pm

- Wednesday 10th November 2021: all day                                       9:30am – 6:00pm

- Thursday evening 18th November: zoom session                           7:30pm – 9:30pm

- Wednesday 24th November 2021: all day                                        9:30am – 6:00pm

- Thursday 25th November 2021: all day                                            9:30am – 6:00pm

Module 3: Ethical practice and legislative framework

- Wednesday 1st December: zoom sessions x 2                              2:00pm – 6:00pm

Presentations by participants

Each participant will be asked to make a short presentation to the training group on a conflict resolution or mediation topic of their choice. Reading material will be supplied to support the reflective learning. This session will be organised about one month after Module 3 on a date to be agreed with participants. A Certificate of Completion will be awarded to participants who successfully complete the three modules and the project presentation.

Video Assessment and Qualification
For those who wish to go further and become a Certified Member of the Mediators Institute of Ireland [the professional association for mediators in Ireland], and thereby become a professional mediator, we will support participants to join role-play groups to practice their mediation skills and to prepare for the video assessment of skills competence. The assessment involves each trainee mediating a case in a one-hour role play to demonstrate their skills as a mediator.

A Certificate of Assessment is awarded upon successful completion of the video assessment. Trainees can then send both their Certificate of Completion of Training and Certificate of Video Assessment to the MII to become a Certified Member.

Benefits of Training Course

By the end of the 60-hour course, you will:

  • have developed an awareness of the positive value of conflict and your own style of responding to conflict
  • appreciate the essential features and principles of the mediation process and how to adapt it for working through different interpersonal disputes
  • understand the underlying purpose and effective conduct of each stage of the mediation process
  • possess the basic knowledge and skills to resolve conflicts informally or to start practicing mediation (under supervision)
  • have participated in at least six simulated mediations, using case studies developed from different interpersonal dispute areas.

Topics covered during the course

Module 1: Conflict Resolution skills


  • General introductions
  • Our perceptions of "conflict": positive and negative
  • Neuroscience of conflict


  • The conflict spiral: how unmanaged conflict escalates:
  • Mapping a conflict: your experience of a conflict situation
  • Conflict analysis, intervention and problem solving


  • The five styles of handling conflict
  • Finding your conflict comfort zone
  • Managing your style and avoiding going into excess


  • Self Awareness and Self Management in Conflict          
  • Constructive and destructive behaviours
  • Conflict Triggers and Hot Buttons
  • Constructive Behaviours Skills Practice
  • PIN model: Positions, Interests and Needs
  • One on One Conflict Dynamics Profile feedback

5. REFLECTIVE LISTENING SKILLS                           

  • Picking up clues from body language
  • Working with and acknowledging perceived reality
  • Reflective listening: the discipline of not adding anything
  • Connecting with the emotional realities        

Module 2: Mediation skills


  • Process continuum for alternative dispute resolution (ADR)
  • The growth of different mediation sectors in Ireland: community, family, workplace and business mediation
  • The different models of mediation for each sector    

7. GETTING PARTIES TO ‘THE TABLE’                                  

  • The pre-mediation phase: role and tasks of interveners
  • Role play of case development for a neighbor dispute


  • A five stage mediation process for interpersonal disputes
  • Video demonstration of the process (neighbor dispute)

9. MEDIATION PROCESS SKILLS                                 

  • Rehearsing the introduction and storytelling stages
  • Role play and mediation skills practice (neighbor dispute)
  • Framing the issues and problem solving stages
  • Role play and mediation skills practice (family dispute)
  • Writing up the agreement

10.  PROCESS ISSUES IN MEDIATION                                                                                    

  • Handling anger and emotion through storytelling
  • Empowerment of the disputants
  • Power balancing and when to caucus
  • Reframing, problem solving and option generation


Module 3: Legislation and Ethical Practice

  • Introduction to the Mediation Act 2017
  • Codes of Ethics: The MII, Ballymun Law Centre Code of Ethics

Presentations by participants based on study material

  • Each participant makes a presentation on a conflict resolution or mediation topic of their choice from the supplied reading list.

Course Team

Geoffrey Corry BA (Mod) MSc (Mgmt) HDipEd

is a self-employed mediation specialist in conflict resolution, facilitation and mediation in a number of settings - workplace and business disputes, restorative justice, community and the environment. He is retired as a family mediator with over 20 years service with the state-run Family Mediation Service for marital separation and divorce. He was a Board member of the Family Support Agency and a former chair of the Mediators Institute of Ireland as well as Facing Forward (relational justice).

He was the founder of the Mediation Bureau in Tallaght, the first neighbor dispute resolution scheme in the Republic, and supported community mediation schemes in Ballymun, Northside, Borderlands and Castlebar. He has taught mediation skills in UCD adult education, Maynooth University and Independent Colleges. He was the Facilitator for over 50 political dialogue workshops held at the Glencree Centre for Reconciliation between 1994 and 2006 which brought together activists at sub-leadership level from all the political parties in these islands to discuss key issues in the peace process. Various papers, articles and book chapters have been published in recent years.

Mary Lou Kennedy BA (Soc Sc), MSW (Social Work)

Is an independent professional mediator and conflict management specialist and coach. She mediates disputes in the workplace, business, families and the community. Mary Lou is a founder member of OAK Conflict Dynamics Ltd, a leading provider of mediation training and conflict management services in Ireland to businesses and organisations in the public and private sector. She also provides conflict management coaching and consultancy for organisations in building more collaborative workplaces.

She is a master trainer in the CINERGY Model of Conflict Management Coaching, the Conflict Dynamics Profile and 3rd Party Resolution (TPR) model of managerial mediation with the Mediation Training Institute, Eckerd College Florida. She also lectures on the Certificate in Mediation with The Law School, Griffith College. She has trained the Ballymun Law Centre panel of Conflict Management Coaches.

Sonya Keniry

has been Project Officer with the Ballymun Law Centre for almost 20 years and developed the community mediation service locally for family and neighbourhood disputes. She also set up the peer mediation schemes in local schools giving skills to students to resolve their own disputes. She has recently been appointed a training officer with St Vincent de Paul in Dublin.

Background reading 

A Manual of the 5 stages of the interpersonal mediation process will be available for each participant together with Handouts on the various topics covered.

Cinnie Noble, Conflict Management Coaching: The CINERGY™Model,, CINERGY™ Coaching, 2012

Craig Runde and Tim Flanagan, Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators and Teams, Jossey-Bass, 2010

Helena Cornelius & Shana Faire, Everyone can win: How to Resolve conflict, Simon Schuster (1989).

Monica Hannaway, Co-Mediation: Using a Psychological, paired approach to resolving conflict, Monica Hanaway, 2012

Roger Fisher, William Ury and Bruce Patton, Getting to Yes: Negotiating Agreement without Giving in, Business Books (Second edition 1992).

William Ury, Getting past No: Negotiating with difficult people, Business Books (1991

Robert Bolton, People Skills: How to assert yourself, listen to others and resolve conflicts, Touchstone / Simon Schuster (1979).

John Crawley & Katherine Graham, Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work, Nicholas Brealey Publishing (2002)

Michael Noone, Mediation, Cavendish Publishing (1996).

Christopher W. Moore, The Mediation Process: Practical Strategies for Resolving Conflict, Jossey Bass (third edition 2002).

Robert A. Baruch Bush & Joseph P. Folger, The Promise of Mediation: Responding to Conflict Through Empowerment and Recognition, Jossey-Bass (1994).

Kenneth Cloke, Mediating Dangerously: The frontiers of Conflict Resolution, Jossey-Bass (2001)

Kenneth Cloke, The Crossroads of Conflict: A Journey into the heart of dispute resolution, Janis Publications (2006)




Organisation: Athena Mediation Duration: 60 hours MII Approved: Yes - from September 2008

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