‘Empowering your clients to resolve conflict’

Presented by Brian O'Connell. From Thu 06 Sep 2018 to Thu 06 Sep 2018

West County Hotel, Chapelizod, Co. Dublin (Close to M50)
7 CPD Points



 Empowering your clients to resolve conflict.
Moving beyond resistance, limiting beliefs and entrenched conflict.

1 day workshop for mediators and coaches




About the workshop

On this workshop you will learn how to use thoughtful probing questions and skilful guidance to help your clients generate new understandings, move beyond impasses, recognise differences and generate appropriate solutions.


This is an interactive workshop with practical exercises, examples and group discussion. Places are limited to assist transfer of key learning.



  • Creating rapport to secure positive outcomes
  • Rapport occurs at many different levels and a mediator can use these to facilitate positive movement and change.
  • Communicating effectively
  • Using persuasive language to generate new understandings.
  • Influencing and challenging limiting beliefs to create new possibilities.
  •  Very often we all hold certain beliefs as absolute until they are questioned.
  • Recognising and addressing conflicting patterns of behaviour to create solutions.
  • Very often two people can share the same goal and yet end up in conflict because of opposing preferences of behaviour.
  • Agreeing well-formed outcomes to achieve lasting agreements.
  • This ensures that the final agreement will meet the needs of all those directly affected by the dispute.




Feedback from previous attendees:

‘The workshop fully met my expectations and the standard of presentation was excellent’

‘Enjoyable and refreshing – great topics’

‘ Great mix of participants and I learnt lots from the role plays. Many thanks’

‘I expected to learn about how to communicate and how communication occurs and I did’

‘The handouts were useful and will add to my practice’


Date : Thursday 6th September 2018 :  9.30am – 4.30pm                         

Costs: €100 per participant, includes registration fee, teas/coffees and course materials.


Venue :   West County Hotel, Lucan, Co. Dublin (Close to M50).  Free car parking available. 

To request a booking form or for further information please contact Brian O’Connell brianoconnella@gmail.com  mob.0863803610

(Places are only guaranteed once payment is made)


Cancellation Policy: Cancellations up to 14 days in advance of the training will entail a 25% administration fee. Cancellations within 14 days of the training are not subject to a refund.


About the Trainer

 Brian O’Connell has over 10 years experience as a Mediation Practitioner, Conflict Management Coach, NLP Master Practitioner, Mind Coach, Trainer and Facilitator. He has integrated mediation skills with mind coaching techniques to offer an effective and practical approach to help mediators and coaches enhance their professional practice.


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