Managerial Mediation: A Practical Conflict Management Tool For Managers

Presented by Mary Lou O'Kennedy. From Wed 24 Oct 2018 to Wed 24 Oct 2018

Royal Marine Hotel, DunLaoghaire
7 CPD Points

One Day Workshop: Certified Programme of Mediation Training International (MTI) 

10% Discount for MII Members

Date: 24th October 2018

Venue: The Royal Marine Hotel, Dun Laoghaire, Dublin

Cost: €390

’Most managers (70%) believe they  do not handle disagreements well – 80% of non-managers believe that conflict is handled badly by those above them in the organisation’


Managerial Mediation provides managers with a practical communication tool for resolving conflicts between others. It is a core management competency which enables all managers to intervene with confidence early in conflict, bringing mediation practice into all areas of management. This method was developed by Dan Dana of Mediation Training International now part of the Centre for Conflict Dynamics, Eckerd College, Florida and is used globally.

The Benefits of Managerial Mediation for Managers:

  • This model builds on managers’ management skills and requires significantly less training than professional mediation training as it is designed for early intervention in common place workplace conflicts
  • It reveals the hidden potential in conflict and enables managers to think more strategically about how to manage difficult situations
  • The cost of conflict within companies can be reduced by up to 40%
  • Greater work satisfaction, cooperation and innovation which lead to performance improvement and increased productivity
  • Individuals are enabled to resolve their own conflicts thereby improving employee engagement and decision making
  • Certification of completion by Mediation Training International (MTI)

The Benefits of Managerial Mediation for Mediators

  • A deeper appreciation and understanding of workplace conflict leading to great conflict competence
  • The development of new skills and knowledge about a different model of mediation in a  management context
  • An additional conflict resolution tool for mediators who also manage others, where formal mediation is not required
  • It provides a new service offering for your workplace clients (with additional train the trainer certification)

Recognised Credits

7 Continuing Professional Development Points as approved by the Mediators Institute of Ireland


This workshop is highly interactive drawing on video, workbooks, online questionnaires and shared experience in the management of conflict. It involves role plays, reflections and group discussion.

Who Should Attend?

This workshop should be attended by:

  • Mediators
  • HR Professionals
  • Managers
  • Trainers

and others involved in dealing with the challenges of workplace conflict.

Your Trainer:

Mary Lou O’Kennedy is a professional mediator and conflict managment specialist. She is a certifed trainer of Managerial Mediation with the Medition Training Institute as well as a certified user and master trainer of the Conflict Dyanamics Profile, with the centre for Conflict Dynamics, Eckerd College, Florida, and the Institute of Workplace Dynamics, Paris. Mary Lou is also certified CINERGY™ conflict management coach and master trainer. She has extensive experience and expertise in working with companies and organisations in the effective management and mediation of conflict. She is a lecturer with the Griffith College Certificate in Mediation (HETAC Level 8) and is a practitioner member of the Mediators’ Institute of Ireland.


About MTI:

The Mediation Training Institute (MTI) is part of the Division of Executive and Continuing Education at Eckerd College, Florida. MTI is the foremost provider of training, certification, licensing, and consulting in workplace conflict management and mediation. The institute, offers programmes and products for conflict resolution and mediation, including a variety of mediation certification programmes. Dan Dana was the original founder of MTI, which he endowed to Eckerd College in 2013, when he retired from a career that encompassed psychology, teaching, mediation, corporate training, and business entrepreneurship. He is the author of three books on workplace mediation and several conflict resolution curricula.


The Cost of this Workshop is €390 per participant.

Contact Us

To book your place on this workshop or for more information, contact Mary Lou O’Kennedy at:

Tel: 051 420405

Mob: 0868242303

Or visit our website at :



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