Mediation Roleplay and Skills Training - Workplace Mediation

Presented by Karen Erwin and Margaret Bouchier. From Tue 14 Nov 2023 to Tue 14 Nov 2023

Maldron Hotel, Newlands Cross, Dublin 22, D22 V6Y6
7 CPD Points

Erwin Bouchier Professional Solutions


Roleplay and Skills Training – Workplace Mediation

This structured training will provide you with experiential mediation practice and learning through supervised role play to build your mediator competence and skills.

Working through a case from start to finish, participants will have the opportunity to act as both mediator,  party and observer. The aim of the training is to develop core practice skills to enable participants to more effectively mediate and manage the process of mediation.

EBPS training programmes are devised and delivered by Karen Erwin and Mags Bouchier, both of whom are very experienced mediation practitioners, carrying out what they teach in their ‘day jobs’. EBPS training is born from their practical experience on the job and informed by and continually adapted in line with their practical day-to-day experience. In their training they share their knowledge and experiences, which makes the training more practical and realistic and ensures that it is up to the minute.

Mediation training testimonials:

GW, Head of Department and Course Coordinator, Trinity College Dublin:

As course coordinator of the Postgraduate diploma in Conflict and Dispute Resolution Studies at Trinity College Dublin I am very happy to recommend the mediation training provided by Erwin Bouchier Professional Solutions.

Mags Boucher and Karen Erwin have been training our students in facilitative mediation for the last two years [2014-2016]. They are very experienced in the field and bring their long-standing practice to the classroom. Each session for the students is thoroughly prepared and professionally delivered. The students benefit from undertaking role plays and practical skills development under the careful tutelage of the trainers. Student evaluations are always very positive about the training received.

I am pleased to report that last year twenty of our students undertook the Mediators Institute of Ireland accreditation exam after training with Ms Bouchier and Ms Erwin, and all passed very successfully. I am expecting similar results this year.


CF, HR Manager:

A highly useful, relevant and valuable training course that offered the perfect blend of theory and practical skills training. The training providers [EBPS] have in-depth and expert knowledge in mediation service delivery, in addition to extensive experience within the professional services industry. This was made evident in the case studies presented, the dialogue generated, and the insights offered…

Margaret is a skilled trainer, bringing both the theoretical and practical elements of the course to life, with professionalism, an inclusive approach, a friendly demeanour and with helpful encouragement along the way. The mediator training course delivered by Margaret is incredibly useful, relevant and highly effective.

Karen’ s unique background, extensive knowledge and enthusiasm, coupled with Margaret’ s experience and high-quality delivery gave the course a heightened degree of excellence and impact.


CPD: 7 CPD Points, 5 of which are Practice Points

Date of training: Tuesday 14th November

Duration: 9.30am to 4.30pm

Cost€250 per person with early bird price of €210 if payment is received by Friday 24th OCTOBER 

Venue: Maldron Hotel, Newlands Cross, Dublin 22, D22 V6Y6

Booking: Bookings must be received by email using the EBPS booking form. The booking form can be obtained from

Cancellation Policy: If you cancel 14 days before the course you will get a full refund less an administration cost of €20.00. You will not be entitled to any refund if you cancel less than 14 days before the course. A substitute person may attend in your stead with an administration charge of €20.00.


·         This training is subject to minimum participant numbers and will have a maximum of 20 participants.

  • The fees include course materials and mid-morning break.
  • EBPS reserve the right to change venues or trainers or to alter or cancel published dates without liability.

If you have any queries on the above or require any further information please contact

Karen Erwin at or 0872415844 or  

Margaret Bouchier at or 086 819784


Trainer profiles:

Karen Erwin:

Karen Erwin, Director and founder of Erwin Mediation Services Ltd, has been practising mediation for over 20 years. Her practice is mainly in workplace, commercial and family mediations with a special interest in partnership and shareholder mediations. Her background as a solicitor, being an ex Litigation Partner in A&L Goodbody, gives her the ability to overlay her practice and training roles with her legal experience.

As well as practising as a mediator, Karen delivers the MII Code of Ethics and Practice training and other private trainings which are all individually designed to cover conflict resolution, mediation and facilitation skills and how to have difficult conversations.

Karen is an Approved Advanced Member of The Mediators’ Institute of Ireland, an Advanced Certified Mediator with the Elder Mediation International Network and recognised by the International Mediation Institute (IMI). She was President of The MII for 7 years and recently served on the committee which drafted the Code of Ethics and Practice. Karen also sits on 4 Charitable boards.

Margaret Bouchier:

Margaret Bouchier, Director of Advanced Working Solutions Limited (AWSL), is a leading Irish Mediator.  Since 2004, Margaret has mediated extensively throughout Ireland and internationally, supporting individuals and organisations to resolve complex and sensitive employment issues and disputes. The majority of Margaret’s cases are by referral and recommendation and, to the best of her knowledge, no mediated agreement that she has helped parties to reach has been set aside, either by the parties themselves or by a third party.


Margaret has a wealth of training experience, having devised and delivered a broad range of training programmes through AWSL and EBPS including:  Accredited Employment Mediator Training; Mediation Skills and Practice; Conflict Skills for Managers; Negotiation; Dignity at Work; and Teambuilding.


Margaret is an Approved Advanced Member of The Mediators’ Institute of Ireland, an Advanced Certified Mediator with the Elder Mediation International Network and recognised by the International Mediation Institute (IMI). In 2016, she was awarded the Sherren Leadership Award for her contribution to the development of ethics in elder mediation.


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