The Conflict Dynamics Profile (CDP) – Certification Workshop

Presented by Mary Lou O'Kennedy. From Tue 13 Nov 2018 to Tue 13 Nov 2018

Royal Marine Hotel, DunLaoghaire
7 CPD Points

The Conflict Dynamics Profile (CDP) – Certification Workshop  

10% Discount for all MII Members


Delivered by: OAK Conflict Dynamics Ltd

Date: 13th November 2018

Venue: The Royal Marine Hotel, Dunlaoghaire

‘CDP is an invaluable part of every mediator’s toolkit and an additional service offering for your clients’

Become a CDP certified practitioner – learn about how you respond behaviourally and emotionally in conflict and how to positively influence the conflict behaviours of others

The Conflict Dynamics Profile (CDP), an assessment instrument, measuring conflict behaviours, is an excellent resource to increase self-awareness and improve conflict management skills. The CDP is unlike any other assessment tool in that it focuses specifically on conflict behaviours, rather than styles. It helps mediators to be aware of their own emotional triggers, to avoid becoming reactive within mediation but also how to positively influence the conflict behaviours of others.

Three versions of the instrument—the CDP-Individual (CDP-I), the CDP – Team and CDP-360— emphasize an action-oriented approach which leads to real improvement. A thorough Development Guide provides information and tips for coping with conflict and building strong interpersonal relationships.

Use the CDP assessment tool to enhance your own self-awareness and skills as a mediator and also those of your clients.

This one-day Certification Workshop is designed to train participants in the application and interpretation of the CDP-I and CDP-Team assessment tools, leading to Certification.

Further training is available for practitioners wishing to certify in the use of the CDP-360.

What Participants Gain

  • An understanding of the Conflict Dynamics Model, its history, research and key principles
  • The knowledge and skills required to become a certified user of the Conflict Dynamics Profile – Individual and the Conflict Dynamics Team assessment tools
  • Self-awareness of your own triggers and behaviours during conflict and the importance of constructive responses in the effective management of conflict 
  • The knowledge and processes required to assist others with developmental planning and training to become conflict competent
  • A practical methodology to link conflict competence with the achievement of positive outcomes in mediation

Recognised Credits

ü  14 Continuing Professional Development Points as approved by the Mediators Institute of Ireland

ü 14 Continuing Education Units as approved by the International Coach Federation (1 ICF Core Competencies and 6 Resource Development)

About CDP


As a “self-report,” the (CDP-I) looks at how you view yourself. It provides a simple way of helping you understand more about how you respond to conflict behaviourally, both constructively and destructively.  It also identifies your emotional triggers that negatively impact on relationships. In doing this you also learn how to recognise these patterns in others, thereby enhancing your mediation skills.

CDP- Team

The CDP is particularly helpful in team settings. In addition to each individual report, a group report can be generated that outlines team behaviours and responses. This report often opens up the door for effective conversations about acceptable responses to conflict and hot button triggers. Members of the team learn how certain behaviours might inadvertently trigger irritation in their colleagues as well as how to avoid pushing these hot buttons.


The CDP-360 enables you to compare your own perceptions about how you behave during conflict with those of your colleagues. It provides a complete “conflict profile” with feedback from bosses, peers, and direct reports. The CDP-360 is particularly helpful for leaders, managers, and high-potential employees for whom conflict can be particularly challenging. The CDP-360 is the subject of an additional workshop and not included in this one-day workshop.

CDP Benefits

  • Quick and easy administration
  • Inexpensive pricing
  • Behavioural feedback which is easy to understand
  • Information on emotional aspects of conflict
  • Abbreviated Development Guide
  • Group reports for intact teams

Using CDP in Mediation

The CDP can be used in numerous ways by mediators. It is an invaluable tool in expanding personal awareness of emotional triggers and potential destructive responses which every mediator seeks to avoid within the mediation process. It also provides a deeper level of understanding of the patterns of behaviour and interpersonal dynamics that mediators are challenged to manage in mediation and how to positively influence the conflict behaviours of parties.

The CDP is also an excellent pre-mediation tool which can be used effectively to prepare parties for mediation. It provides them with greater clarity in relation to those behaviours of others that trigger them into conflict and clearly demonstrates the choices they can make in whether they can respond constructively or destructively to the conflict within which they find themselves. It enables you as mediator to focus the parties on behaviours rather than on personalities.

When mediating with teams, the CDP can be particularly helpful. It often opens the door for effective conversations about acceptable responses to conflict and emotional triggers. Members of the team learn how certain behaviours might inadvertently trigger irritation in their colleagues as well as how to avoid pushing these hot buttons and behave constructively.

CDP Authors

Sal Capobianco, Ph.D. was the Director of Assessment at the Management Development Institute and a Professor of Psychology at Eckerd College in St. Petersburg, Florida. Sal’s research interests are in organizational behaviour, particularly the characteristics of effective leaders and the psychological variables underlying group functioning. He received his Ph.D. from Rutgers University and his M.A. from the University of Kansas.

Mark H. Davis, Ph.D. is an award-winning Professor of Psychology at Eckerd College and has authored several highly-regarded assessment instruments, including the Conflict Dynamics Profile (CDP®). He is the author of over 45 articles and chapters in the area of Social Psychology as well as a book, Empathy: A Social Psychological Approach. Mark is also a consulting editor for Personality and Social Psychology Bulletin. In addition to his primary interests in studying empathy, interpersonal conflict and entrepreneurial mindset, Mark has also done research into such topics as why movies released late in the year receive more Academy Award nominations, and whether major league batters perform more poorly in pressure situations. This may explain why he watches so many movies and has season tickets to the Tampa Bay Rays. Mark received his B.A. in Psychology and Political Science from the University of Iowa and his Ph.D. in Psychology from the University of Texas at Austin.

Linda A. Kraus, Ph.D. is a court and family mediator as well as a consultant to organizations on issues of conflict, curriculum and training, and evaluation research. She has over 15 years of experience in teaching Sociology and conducting research on social relationships. She received her Ph.D. in Sociology from Indiana University and her M.A. in Sociology and B.A. in Psychology from East Carolina University.

Your Trainer

Profile: Mary Lou O’Kennedy

Mary Lou O’Kennedy is a mediator and conflict management specialist. She is a founding director of OAK Conflict Dynamics Ltd which is a leading Irish provider of training and consultancy services in conflict management, in the workplace. She has extensive experience of working with senior management in multinational companies, SME’s and public organisations in Ireland and Europe.

Mary Lou works in partnership with the Centre for Conflict Dynamics and the Mediation Training Institute in Eckerd College, Florida, with the Centre for Workplace Dynamics in Paris and the CINERGY Group in Toronto and is a master trainer in Conflict Dynamics Profiling, Managerial Mediation and CINERGY Conflict Management Coaching. She is a professional mediator and lectures in Mediation with the Department of Law in Griffith College, Dublin. She is a practitioner member of the Mediators’ Institute of Ireland.

What Other  Say About Us

‘I have found CDP to be an invaluable tool that brings new depth to the mediation process, enabling participants in situations of conflict to also explore their own internal conflict dynamics. This shift in self-focus can be an invaluable component in conflict resolution, both for the mediator and for the parties in conflict.  Used in a team setting, CDP can potentially bring to the surface new insights into aspects of team or organisational culture that may otherwise have remained unseen. CDP is robust, responsive, adaptable and capable of encompassing diversity, each individual profile reflecting a unique perspective.

CDP is a skill that can be taught, and learned, opening minds and hearts to greater awareness, as well as delivering results that are practical, measurable and visible. In the very capable hands OAK, its potential is magnified as they have the skills to detect, explore and reveal new insights for the user.  This awareness is the key to rebalancing one’s perspective. The experience resembles taking a photograph from the inside-out, and self-adjusting one’s focus to obtain the desired outcome (perhaps one that might previously have proven elusive or beyond reach).  I have found from experience that the blueprint of one’s behaviour, post-CDP, illuminates subsequent action and enables informed choice on the path to change’.

Anna Doyle, Certified CDP Consultant, EUROCONTROL, Agency Mediator & Agency Ethics Officer  (Standard disclaimer: The views expressed are the author’s own and are not necessarily endorsed by EUROCONTROL or its senior management).


‘I found the Workshop to be well structured and comfortably paced. The facilitators are hugely experienced both in terms of usage of  CDP and generally in terms of conflict prevention and management. I left confident that I could and would use CDP in my Mediation practice as it provides valuable insights for those undertaking the self-assessment as it does for those administering it. Two well spent days!’

Loughlin Quinn, Certified CDP Consultant, Construction Contracts Adjudication Service & Civil and Public Service Mediation Service Department of Jobs, Enterprise and Innovation. 

Who Should Attend?

This workshop should be attended by:

  • Mediators
  • Conflict Management Coaches
  • HR Professionals
  • Business Consultants
  • Business Coaches
  • Trainers

and others involved in dealing with the challenges of workplace conflict.


The Cost of this Workshop is €750 per participant.

Certification is conducted post the workshop at a cost of €250. It is conducted online on a one-on-one basis with a CDP qualified assessor. Further details of the assessment process are provided during the workshop.

Contact Us

To book your place on this workshop or for more information, contact Mary Lou O’Kennedy at:

Tel: 051 420405

Mob: 0868242303

Or visit our website at :

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