Mind Coaching Solutions 

www.mindcoachingsolutions.com

Course Title: The Psychology of Mediation

By the end of this one day workshop attendees will walk away with skills, techniques and strategies to enhance and develop their mediation practice. 

Even the best mediators in the world at times find it challenging to move the process forward. This course will equip you with cutting-edge psychological techniques that will assist you in achieving successful outcomes. 

While the course is grounded in proven mediation principles and practice it also draws on a wealth of experience from world renowned experts such as family therapist Virginia Satir and co-creator of NLP Richard Bandler.

Learning Modules will include:-

Making contact & developing rapport so that you can relate well with your clients and navigate uncertainty.

Understanding patterns of behaviour which will allow you to understand your clients' motivation and identify sources of conflict.

Developing well formed outcomes and direction so that you can ensure that your clients' goals are well thought out and won't lead to unintended consequences.

Applying a unique step by step  Empowerment Framework which will prove invaluable and powerful in guiding you through the mediation process.

Course Date: Thursday 20th April 2023

Course Duration: 10.00am - 4.00pm

Course Venue: DDLETB Loughlinstown training centre, Wyattville Rd, Ballybrack, Dún Laoghaire, Co. Dublin, A96 YC66 (close to M50 and free parking available)

Costs:

 Complete workshop: €149

- includes registration fee, course handouts and tea/coffee.

6 CPD points

To book a place or for further information:

Please contact BrianO'Connell at  mindcoachingsolutions@gmail.com          mob.0863803610

Places are only guaranteed once payment is made

Testimonials

Brian’s training was excellent.  It helped me to understand better how to see beyond the behaviours presenting on the surface and find strategies to get to a deeper level.  It also helped me to become more aware of myself and my behaviours and emotions during mediation.  Most of all, Brian gave me the confidence to believe in myself as a relatively new mediator while helping me to gain new skills and knowledge that could enhance my mediation practice.   

 Tina Tully, Ómra Support Agency

Brian has a very interactive approach and engages all participants in the course content. I have found the materials supplied to be practical and easily applied in the mediation process. I gained valuable insights in how to work as a mediator in each of his courses and would recommend Brian as a practical and well prepared trainer in mediation.

Michael O'Sullivan HR consultant 

Brian's calm and open professional approach contributed considerably to putting participants at ease, thereby creating an environment that was conducive to positive learning and to free expression. I think this is one of the reasons why the course was so successful, opening up safe and trusted space for people to reflect, interact, learn and grow under professional and experienced guidance

Anna Walsh Doyle,  International Workplace Mediator

Brian's course content was excellent, so interesting and opened up new possibilities for practice. His presentation skills - listening, commenting, explanation, handling of discussion etc. made today altogether an excellent learning experience.

Phil ,Community Mediator 

About the Trainer

 Brian O’Connell has wide experience as an Advanced Mediation Practitioner, Satir Coaching and Mentoring Specialist, Conflict Management Coach, N.L.P. Master Practitioner, Mind Coach, Trainer, College Lecturer and Facilitator. He has integrated mediation skills with psychology, family therapy, neuro linguistic programming & conflict management coaching to offer an effective and practical approach to enable mediators and coaches to enhance their professional practice.

UPDATE ON CHILD INCLUSIVE MEDIATION TRAINING CHANGE OF DATES to January and March 2023

T

CHILD INCLUSIVE MEDIATION TRAINING - new dates

The MII Family Mediation Committee are currently working on MII's Child Inclusive Mediation Policy and Procedures, which will be published later this year. One of MII's requirements to practise in this area will be the successful completion of a recognised CIM training course. See the Advisory Note on CIM practice on the MII  website members area, which we issued earlier in the year.

The Family Mediation Committee has been researching the accredited CIM courses available internationally and have been in contact with the Family Mediators Association (FMA) UK. The FMA run many mediation training courses including one in Child Inclusive Mediation (CIM).  We have arranged for them to put on their 3-day CIM course in Dublin in March 2023 - March 10th, 11th and 12th.
The cost of the training is being offered to MII family mediators at a special price of £590 +VAT. 

The FMA also run a CIM 'Awareness and Understanding'  1 day on-line course, which briefly explains the CIM practice, principles and process and is an excellent introductory course for those considering working in the area of CIM before committing to the 3 day course.
The cost of this one day training is £190 +VAT. Attendance at this introductory course is a pre-requisite to attending the 3-day full CIM training.

A minimum of 10, maximum 20  participants on  each course.   Please register directly with  FMA.  The links for registration are set out below:

One Day Introductory Course: FMA Child Inclusive Mediation (CIM) Awareness & Understanding day- 18th January 2023 - (9.30am-4pm) Online 

3 Day full CIM training: FMA Child Inclusive Mediation (CIM) Foundation Training 10th, 11th & 12th March 2022 (9.30am-5pm) Dublin Ireland 

We would be grateful if you could let us know to family@themii.ie if you are registering for either of the Awareness and Understanding courses and whether you are planning to attend the three day training in March, to give us an indication of numbers.

Many thanks

Kind regards

Siun Kearney

Chair, Family Mediation Committee"

Online Training

based on the book:

‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’
Author and Trainer: Gerry O’Sullivan

Training course to radically sharpen, focus, and improve your mediation questioning skills to help you facilitate parties to successful and sustainable outcomes.

Presented by Gerry O’Sullivan, O’Sullivan Solutions

Online using Zoom
28 CPD Points 

Detailed information and booking:

https://www.osullivansolutions.ie/shtml/training_S_questions.shtml

This information includes a video advertisement as well as a complimentary video from Module 1.

Dates:

January 2023 course January 12, 13, 19 and 20th

(1.30pm - 5.30pm GMT)
Thursday and Friday afternoons

Cost: €429 - four half-day sessions

Venue: Online via Zoom 

THEMES COVERED IN THE SEVEN MODULES

Each module starts with delivery of the theory behind the question type, then film footage of a role-played mediation demonstrates the use of that question and this is followed by a presentation of its application to mediation practice. Workbooks with comprehensive notes, exercises and discussion points are also provided.

Introductory Module 1

Module 1a: The Context for Creating a Paradigm Shift

• This module shows the goals that need to be achieved when asking questions in mediation. You will learn how the distortion, deletion and deficit of communicated information can hinder or block conflict solution and the physiological changes that occur when parties are in conflict.

Module 1b: Use of 'The S Questions Model' and its application

• This module gives an overview of the framework of the S Questions Model and the four dimensions of questions within that model. It also introduces the Film Case Scenario that will be used as the context for all the filmed role plays in the other modules and the Practice Case Scenario that will be used in exercises post learning.

Module 2

Shift Thinking: Journey of Inference Questions

• The film contained in this module sets the context for the dispute, giving the interpretations and assumptions that parties made about the conflict situation and how this led to their misunderstanding of each other and to the positional stance that they took. These Journey of Inference questions make an unconscious thinking process conscious and introduce new insight to the parties that creates understanding between them. They shift a party's perspective from their old narrative towards a new and more healthy narrative.
  (Demonstration film is done with both parties in the room)

Module 3

Shift Thinking: Other People Questions

• The first film in this module illustrates how to challenge Kathy’s Journey of Inference (interpretations, assumptions and conclusions) by using Other People Questions and demonstrates how this can be done in a safe way. The second film uses Other People Questions with both parties in the room together at a later phase of the mediation. These questions broaden the perspectives of parties and make it easier for them to respond to questions which might otherwise invoke a feeling of threat. They facilitate a party to think cognitively, rather than from an 'avoid-threat reflex' state and they create understanding and illustrate empathy between parties.
  (Demonstration films are done with one party and both parties in the room)

Module 4

The two films in this module cover separate meetings with one of the characters, Kathy, during which a paradigm shift starts to take place as a result of the questions she is asked. As a result, Kathy starts to become more congruent in her communication and will be better prepared for the joint meeting.

Module 4a: Shift Thinking: Neuro-Linguistic Programming based Questions

• These questions bring clarity and explore subjective realities, reconnecting a party's language, along with its deletions, distortions and generalisations, with their actual experience.  They separate a party's 'fears' from the 'facts' and support a party to move from a place of intransigence. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach.
  (Demonstration film is done with one party at a separate meeting)

Module 4b: Distinctions and Differences Questions

• These questions also bring clarity and explore subjective realities. Specifically. they enable a party to step back from the conflict and view it with an alternative perspective. The questions bring clarity, relevance and boundary to a conflict. They bring measurement regarding something that requires more precise information such as the extent of an impact on parties; the level of understanding reached; the progress made during the mediation process; the appropriateness of solutions etc. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach.
  (Demonstration film is done with one party at a separate meeting)

Module 5

Shift Thinking: Cognitive Elements Based Questions

• This film demonstrates a private meeting with Tom and it shows how to identify clashing cognitive elements resulting in cognitive dissonance within him. The mediator demonstrates how to use this knowledge as a means for a party to identify future actions in order to return to a state of cognitive consonance. By returning to this state, a party can start to think logically and make rational decisions. These questions gently and safely challenge a party that is strongly defending their position or who appears to be in 'denial'. They facilitate a party to explore their dissonance so that they can get to the root of their inner conflict, and make decisions about how they need to address their conflict in the joint session.
  (Demonstration films are done with one party at a separate meeting)

Module 6

Shift Thinking: Underlying Interests Questions

• The two films in this module show how asking questions that go below the surface of a party’s position can lead to the core of their conflict and lead to their underlying interests and needs. Once this is done, parties become less emotional and are able to think cognitively and make decisions. Identifying these conscious or unconscious underlying interests provides a platform from which appropriate and sustainable agreements that meet a party’s underlying interests, rather than their positional demands, can be reached.
  (Demonstration film is done with both parties in the room)

Module 7

The two films in this module cover separate meetings with one of the characters, Kathy, during which a paradigm shift starts to take place as a result of the questions she is asked. As a result, Kathy starts to become more congruent in her communication and will be better prepared for the joint meeting.

Module 7a: Future Focus Questions

• Future Focused questions can change the state of a person so that they begin to think logically rather than emotionally. This allows them to safely think through the kind of agreements that could meet their underlying interests and needs. These questions paint a possible hypothetical, conditional or consequential picture on which parties can reflect and make decisions, from outside their current paradigm. These questions move a party off the conflict treadmill and lessen the chance of a party having an amygdala hijack and thinking from an emotional perspective.
  (Demonstration films are done with one party on their own as well as with both parties in the room)

Module 7b: Shift Thinking: Reflective Connecting Questions

• Reflective Connecting questions facilitate a party or parties to see the cycle of conflict that developed between them and how each of their actions may have led to a reaction from the other.  They enable parties to make connections and links between various facets of a conflict, thus broadening and expanding their thinking. These questions increase understanding and facilitate the parties to agree actions should an incident like this arise in the future. 
  (Demonstration film is done with both parties in the room)

Testimonials

"Excellent course, Gerry’s warmth and enthusiasm was infectious."
                                                                                                Declan McBrearty, Irish Prison Service

"An essential next step for anyone who has done the theory of mediation and anyone who wants to up-skill."
                                                                               Muriel Walls, Walls & Toomey, Solicitors, Dublin

"If you want to learn from somebody who knows their job and loves it, this is the course for you. Gerry’s honesty and enthusiasm is infectious. Brilliant facilitation and invaluable knowledge."
                                                                                                                                Ken Quinn, Wexford

"This training is exceptionally informative and revealing - enlightening the possibilities of good practise in mediation."
                                                                                   Tracey Thompson, Tipperary County Council

"It is essential information for anyone mediating."
Mary Smyth, State Valuation Office, Dublin

"Attend."
                                                   Chris Dunne, Hannah Carney & Associates, Solicitors, Dublin

Detailed information and booking:

https://www.osullivansolutions.ie/shtml/training_S_questions.shtml

MII Code of Ethics and Practice 

Presented by Karen Erwin.    Wednesday 7th December and Thursday 8th December  9.30 - 11.00

ONLINE
3 CPD Points

MII Code of Ethics and Practice Training

Dates:  Delivered over two online sessions on Wednesday 7th December and Thursday 8th December 15.00-16.30
             Each session is  1.5 hours long.

Venue: Online via Zoom 

Time:     9.30 - 11.00 This course is two sessions in the same week.

Cost:      €95.00 (€75.00 if under 2 years MII Certified. Proof of qualification date to be submitted with booking form)

Trainer: Karen Erwin. Advanced MII member; Past President The MII and an experienced trainer. For further information and testimonials on the trainer www.erwin-mediation.ie

CPD: This  training qualifies for 3 CPD points and fulfils the MII requirement for completion of the mandatory MII Code of Ethics and Practice training which must be completed every 3 years to retain membership of the MII. It has full MII approval.

Training content: The training, which is based on the Code of Ethics and Practice of the MII, is an interactive training using practical examples to illustrate points; it updates the Code where appropriate with the provisions of the Mediation Act 2017; it allows for participants’ experiences to be shared and questions to be asked and answers discussed.

Outcomes of the training:

By the end of the training you will have an in-depth understanding of ethical and practical issues that might arise in practice; you will know the implications of the Mediation Act 2017 as it affects the Code; you will have had the opportunity to raise issues from your practice and be informed of issues that other mediators have; you will have refreshed your mediation knowledge.  

Testimonials on the training:

“Excellent presentation – obviously very well prepared and knowledgeable”

“This was one of the best training sessions learning events I have attended in the field of mediation. Karen was easy to listen to and a font of knowledge”

“Excellent presentation. Really useful discussion of the materials. Kept group alert and focussed. Gave examples for clarity and invited and responded to all questions.”

Booking Form:  training@erwin-mediation.ie

Payment: Payment by interbank transfer.

Payment and receipt of completed booking form secures booking

Email training@erwin-mediation.ie for a booking form

For further enquiries call 0872 415 844.

Places are allocated on a first come and paid first served. 

Cancellation: If you cancel 14 days before the course you will get a full refund less an administration cost of €20.00. You will not be entitled to any refund if you cancel less than 14 days before the course. A substitute person may attend in your stead with an administration charge of €20.00.

The trainer retains the right to cancel or postpone the course in the event that there are not sufficient numbers booked.  

GDPR: As this is mandatory training to retain membership of the MII the Trainer will be liaising with the MII in relation to attendances on the course and the booking form will seek permission under GDPR to provide attendance information to the MII as well as anonymised evaluation comments to assist their quality assurance.

Online Training

based on the book:

‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’
Author and Trainer: Gerry O’Sullivan

Training course to radically sharpen, focus, and improve your mediation questioning skills to help you facilitate parties to successful and sustainable outcomes.

Presented by Gerry O’Sullivan, O’Sullivan Solutions

Online using Zoom
28 CPD Points 

Detailed information and booking:

https://www.osullivansolutions.ie/shtml/training_S_questions.shtml

This information includes a video advertisement as well as a complimentary video from Module 1.

Dates:

November course Nov 3, 4, 10, 11
(1.30pm - 5.30pm GMT)
Thursday and Friday afternoons

Cost: €429 - four half-day sessions

Venue: Online via Zoom 

THEMES COVERED IN THE SEVEN MODULES

Each module starts with delivery of the theory behind the question type, then film footage of a role-played mediation demonstrates the use of that question and this is followed by a presentation of its application to mediation practice. Workbooks with comprehensive notes, exercises and discussion points are also provided.

Introductory Module 1

Module 1a: The Context for Creating a Paradigm Shift

• This module shows the goals that need to be achieved when asking questions in mediation. You will learn how the distortion, deletion and deficit of communicated information can hinder or block conflict solution and the physiological changes that occur when parties are in conflict.

Module 1b: Use of 'The S Questions Model' and its application

• This module gives an overview of the framework of the S Questions Model and the four dimensions of questions within that model. It also introduces the Film Case Scenario that will be used as the context for all the filmed role plays in the other modules and the Practice Case Scenario that will be used in exercises post learning.

Module 2

Shift Thinking: Journey of Inference Questions

• The film contained in this module sets the context for the dispute, giving the interpretations and assumptions that parties made about the conflict situation and how this led to their misunderstanding of each other and to the positional stance that they took. These Journey of Inference questions make an unconscious thinking process conscious and introduce new insight to the parties that creates understanding between them. They shift a party's perspective from their old narrative towards a new and more healthy narrative.
  (Demonstration film is done with both parties in the room)

Module 3

Shift Thinking: Other People Questions

• The first film in this module illustrates how to challenge Kathy’s Journey of Inference (interpretations, assumptions and conclusions) by using Other People Questions and demonstrates how this can be done in a safe way. The second film uses Other People Questions with both parties in the room together at a later phase of the mediation. These questions broaden the perspectives of parties and make it easier for them to respond to questions which might otherwise invoke a feeling of threat. They facilitate a party to think cognitively, rather than from an 'avoid-threat reflex' state and they create understanding and illustrate empathy between parties.
  (Demonstration films are done with one party and both parties in the room)

Module 4

The two films in this module cover separate meetings with one of the characters, Kathy, during which a paradigm shift starts to take place as a result of the questions she is asked. As a result, Kathy starts to become more congruent in her communication and will be better prepared for the joint meeting.

Module 4a: Shift Thinking: Neuro-Linguistic Programming based Questions

• These questions bring clarity and explore subjective realities, reconnecting a party's language, along with its deletions, distortions and generalisations, with their actual experience.  They separate a party's 'fears' from the 'facts' and support a party to move from a place of intransigence. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach.
  (Demonstration film is done with one party at a separate meeting)

Module 4b: Distinctions and Differences Questions

• These questions also bring clarity and explore subjective realities. Specifically. they enable a party to step back from the conflict and view it with an alternative perspective. The questions bring clarity, relevance and boundary to a conflict. They bring measurement regarding something that requires more precise information such as the extent of an impact on parties; the level of understanding reached; the progress made during the mediation process; the appropriateness of solutions etc. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach.
  (Demonstration film is done with one party at a separate meeting)

Module 5

Shift Thinking: Cognitive Elements Based Questions

• This film demonstrates a private meeting with Tom and it shows how to identify clashing cognitive elements resulting in cognitive dissonance within him. The mediator demonstrates how to use this knowledge as a means for a party to identify future actions in order to return to a state of cognitive consonance. By returning to this state, a party can start to think logically and make rational decisions. These questions gently and safely challenge a party that is strongly defending their position or who appears to be in 'denial'. They facilitate a party to explore their dissonance so that they can get to the root of their inner conflict, and make decisions about how they need to address their conflict in the joint session.
  (Demonstration films are done with one party at a separate meeting)

Module 6

Shift Thinking: Underlying Interests Questions

• The two films in this module show how asking questions that go below the surface of a party’s position can lead to the core of their conflict and lead to their underlying interests and needs. Once this is done, parties become less emotional and are able to think cognitively and make decisions. Identifying these conscious or unconscious underlying interests provides a platform from which appropriate and sustainable agreements that meet a party’s underlying interests, rather than their positional demands, can be reached.
  (Demonstration film is done with both parties in the room)

Module 7

The two films in this module cover separate meetings with one of the characters, Kathy, during which a paradigm shift starts to take place as a result of the questions she is asked. As a result, Kathy starts to become more congruent in her communication and will be better prepared for the joint meeting.

Module 7a: Future Focus Questions

• Future Focused questions can change the state of a person so that they begin to think logically rather than emotionally. This allows them to safely think through the kind of agreements that could meet their underlying interests and needs. These questions paint a possible hypothetical, conditional or consequential picture on which parties can reflect and make decisions, from outside their current paradigm. These questions move a party off the conflict treadmill and lessen the chance of a party having an amygdala hijack and thinking from an emotional perspective.
  (Demonstration films are done with one party on their own as well as with both parties in the room)

Module 7b: Shift Thinking: Reflective Connecting Questions

• Reflective Connecting questions facilitate a party or parties to see the cycle of conflict that developed between them and how each of their actions may have led to a reaction from the other.  They enable parties to make connections and links between various facets of a conflict, thus broadening and expanding their thinking. These questions increase understanding and facilitate the parties to agree actions should an incident like this arise in the future. 
  (Demonstration film is done with both parties in the room)

Testimonials

"Excellent course, Gerry’s warmth and enthusiasm was infectious."
                                                                                                Declan McBrearty, Irish Prison Service

"An essential next step for anyone who has done the theory of mediation and anyone who wants to up-skill."
                                                                               Muriel Walls, Walls & Toomey, Solicitors, Dublin

"If you want to learn from somebody who knows their job and loves it, this is the course for you. Gerry’s honesty and enthusiasm is infectious. Brilliant facilitation and invaluable knowledge."
                                                                                                                                Ken Quinn, Wexford

"This training is exceptionally informative and revealing - enlightening the possibilities of good practise in mediation."
                                                                                   Tracey Thompson, Tipperary County Council

"It is essential information for anyone mediating."
Mary Smyth, State Valuation Office, Dublin

"Attend."
                                                   Chris Dunne, Hannah Carney & Associates, Solicitors, Dublin

Detailed information and booking:

https://www.osullivansolutions.ie/shtml/training_S_questions.shtml

MII Code of Ethics and Practice 

Presented by Karen Erwin.    Tuesday October 25th and  Wednesday 26th 15.00 - 16.30

ONLINE
3 CPD Points

MII Code of Ethics and Practice Training

Dates:  Delivered over two online sessions on Tuesday October 25th and  Wednesday 26th 15.00 - 16.30
             Each session is  1.5 hours long.

Venue: Online via Zoom 

Time:     9.30 - 11.00 This course is two sessions in the same week.

Cost:      €95.00 (€75.00 if under 2 years MII Certified. Proof of qualification date to be submitted with booking form)

Trainer: Karen Erwin. Advanced MII member; Past President The MII and an experienced trainer. For further information and testimonials on the trainer www.erwin-mediation.ie

CPD: This  training qualifies for 3 CPD points and fulfils the MII requirement for completion of the mandatory MII Code of Ethics and Practice training which must be completed every 3 years to retain membership of the MII. It has full MII approval.

Training content: The training, which is based on the Code of Ethics and Practice of the MII, is an interactive training using practical examples to illustrate points; it updates the Code where appropriate with the provisions of the Mediation Act 2017; it allows for participants’ experiences to be shared and questions to be asked and answers discussed.

Outcomes of the training:

By the end of the training you will have an in-depth understanding of ethical and practical issues that might arise in practice; you will know the implications of the Mediation Act 2017 as it affects the Code; you will have had the opportunity to raise issues from your practice and be informed of issues that other mediators have; you will have refreshed your mediation knowledge.  

Testimonials on the training:

“Excellent presentation – obviously very well prepared and knowledgeable”

“This was one of the best training sessions learning events I have attended in the field of mediation. Karen was easy to listen to and a font of knowledge”

“Excellent presentation. Really useful discussion of the materials. Kept group alert and focussed. Gave examples for clarity and invited and responded to all questions.”

Booking Form:  training@erwin-mediation.ie

Payment: Payment by interbank transfer.

Payment and receipt of completed booking form secures booking

Email training@erwin-mediation.ie for a booking form

For further enquiries call 0872 415 844.

Places are allocated on a first come and paid first served. 

Cancellation: If you cancel 14 days before the course you will get a full refund less an administration cost of €20.00. You will not be entitled to any refund if you cancel less than 14 days before the course. A substitute person may attend in your stead with an administration charge of €20.00.

The trainer retains the right to cancel or postpone the course in the event that there are not sufficient numbers booked.  

GDPR: As this is mandatory training to retain membership of the MII the Trainer will be liaising with the MII in relation to attendances on the course and the booking form will seek permission under GDPR to provide attendance information to the MII as well as anonymised evaluation comments to assist their quality assurance.

Title:      Workplace Mediation Insights & Impact

Date:     28 September 2022        

Time:     6 – 8pm via zoom

Price:     €125.00 per person open enrolment, €75.00 Dublin Community Mediation Member

Covering:

• Recognising toxic behaviours in the workplace
• Roleplays – Workplace conflict x 2 and corresponding debrief sessions x 2
• Candour in the workplace
• Breakthrough conversations
• Focus and Goal Setting from session

For more information and registration contact:, fiona@mfi.ie and 089 6152276 

Online Training

based on the book:

‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’
Author and Trainer: Gerry O’Sullivan

Training course to radically sharpen, focus, and improve your mediation questioning skills to help you facilitate parties to successful and sustainable outcomes.

Presented by Gerry O’Sullivan, O’Sullivan Solutions

Online using Zoom
28 CPD Points 

Detailed information and booking:

https://www.osullivansolutions.ie/shtml/training_S_questions.shtml

This information includes a video advertisement as well as a complimentary video from Module 1.

Dates:

September course Sep 22, 23, 29, 30
(1.30pm - 5.30pm GMT)
Thursday and Friday afternoons

Cost: €429 - four half-day sessions

Venue: Online via Zoom 

THEMES COVERED IN THE SEVEN MODULES

Each module starts with delivery of the theory behind the question type, then film footage of a role-played mediation demonstrates the use of that question and this is followed by a presentation of its application to mediation practice. Workbooks with comprehensive notes, exercises and discussion points are also provided.

Introductory Module 1

Module 1a: The Context for Creating a Paradigm Shift

• This module shows the goals that need to be achieved when asking questions in mediation. You will learn how the distortion, deletion and deficit of communicated information can hinder or block conflict solution and the physiological changes that occur when parties are in conflict.

Module 1b: Use of 'The S Questions Model' and its application

• This module gives an overview of the framework of the S Questions Model and the four dimensions of questions within that model. It also introduces the Film Case Scenario that will be used as the context for all the filmed role plays in the other modules and the Practice Case Scenario that will be used in exercises post learning.

Module 2

Shift Thinking: Journey of Inference Questions

• The film contained in this module sets the context for the dispute, giving the interpretations and assumptions that parties made about the conflict situation and how this led to their misunderstanding of each other and to the positional stance that they took. These Journey of Inference questions make an unconscious thinking process conscious and introduce new insight to the parties that creates understanding between them. They shift a party's perspective from their old narrative towards a new and more healthy narrative.
  (Demonstration film is done with both parties in the room)

Module 3

Shift Thinking: Other People Questions

• The first film in this module illustrates how to challenge Kathy’s Journey of Inference (interpretations, assumptions and conclusions) by using Other People Questions and demonstrates how this can be done in a safe way. The second film uses Other People Questions with both parties in the room together at a later phase of the mediation. These questions broaden the perspectives of parties and make it easier for them to respond to questions which might otherwise invoke a feeling of threat. They facilitate a party to think cognitively, rather than from an 'avoid-threat reflex' state and they create understanding and illustrate empathy between parties.
  (Demonstration films are done with one party and both parties in the room)

Module 4

The two films in this module cover separate meetings with one of the characters, Kathy, during which a paradigm shift starts to take place as a result of the questions she is asked. As a result, Kathy starts to become more congruent in her communication and will be better prepared for the joint meeting.

Module 4a: Shift Thinking: Neuro-Linguistic Programming based Questions

• These questions bring clarity and explore subjective realities, reconnecting a party's language, along with its deletions, distortions and generalisations, with their actual experience.  They separate a party's 'fears' from the 'facts' and support a party to move from a place of intransigence. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach.
  (Demonstration film is done with one party at a separate meeting)

Module 4b: Distinctions and Differences Questions

• These questions also bring clarity and explore subjective realities. Specifically. they enable a party to step back from the conflict and view it with an alternative perspective. The questions bring clarity, relevance and boundary to a conflict. They bring measurement regarding something that requires more precise information such as the extent of an impact on parties; the level of understanding reached; the progress made during the mediation process; the appropriateness of solutions etc. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach.
  (Demonstration film is done with one party at a separate meeting)

Module 5

Shift Thinking: Cognitive Elements Based Questions

• This film demonstrates a private meeting with Tom and it shows how to identify clashing cognitive elements resulting in cognitive dissonance within him. The mediator demonstrates how to use this knowledge as a means for a party to identify future actions in order to return to a state of cognitive consonance. By returning to this state, a party can start to think logically and make rational decisions. These questions gently and safely challenge a party that is strongly defending their position or who appears to be in 'denial'. They facilitate a party to explore their dissonance so that they can get to the root of their inner conflict, and make decisions about how they need to address their conflict in the joint session.
  (Demonstration films are done with one party at a separate meeting)

Module 6

Shift Thinking: Underlying Interests Questions

• The two films in this module show how asking questions that go below the surface of a party’s position can lead to the core of their conflict and lead to their underlying interests and needs. Once this is done, parties become less emotional and are able to think cognitively and make decisions. Identifying these conscious or unconscious underlying interests provides a platform from which appropriate and sustainable agreements that meet a party’s underlying interests, rather than their positional demands, can be reached.
  (Demonstration film is done with both parties in the room)

Module 7

The two films in this module cover separate meetings with one of the characters, Kathy, during which a paradigm shift starts to take place as a result of the questions she is asked. As a result, Kathy starts to become more congruent in her communication and will be better prepared for the joint meeting.

Module 7a: Future Focus Questions

• Future Focused questions can change the state of a person so that they begin to think logically rather than emotionally. This allows them to safely think through the kind of agreements that could meet their underlying interests and needs. These questions paint a possible hypothetical, conditional or consequential picture on which parties can reflect and make decisions, from outside their current paradigm. These questions move a party off the conflict treadmill and lessen the chance of a party having an amygdala hijack and thinking from an emotional perspective.
  (Demonstration films are done with one party on their own as well as with both parties in the room)

Module 7b: Shift Thinking: Reflective Connecting Questions

• Reflective Connecting questions facilitate a party or parties to see the cycle of conflict that developed between them and how each of their actions may have led to a reaction from the other.  They enable parties to make connections and links between various facets of a conflict, thus broadening and expanding their thinking. These questions increase understanding and facilitate the parties to agree actions should an incident like this arise in the future. 
  (Demonstration film is done with both parties in the room)

Testimonials

"Excellent course, Gerry’s warmth and enthusiasm was infectious."
                                                                                                Declan McBrearty, Irish Prison Service

"An essential next step for anyone who has done the theory of mediation and anyone who wants to up-skill."
                                                                               Muriel Walls, Walls & Toomey, Solicitors, Dublin

"If you want to learn from somebody who knows their job and loves it, this is the course for you. Gerry’s honesty and enthusiasm is infectious. Brilliant facilitation and invaluable knowledge."
                                                                                                                                Ken Quinn, Wexford

"This training is exceptionally informative and revealing - enlightening the possibilities of good practise in mediation."
                                                                                   Tracey Thompson, Tipperary County Council

"It is essential information for anyone mediating."
Mary Smyth, State Valuation Office, Dublin

"Attend."
                                                   Chris Dunne, Hannah Carney & Associates, Solicitors, Dublin

Detailed information and booking:

https://www.osullivansolutions.ie/shtml/training_S_questions.shtml

MII Code of Ethics and Practice 

Presented by Karen Erwin.    Wednesday 7th September and Thursday 8th September  9.30 - 11.00

ONLINE
3 CPD Points

MII Code of Ethics and Practice Training

Dates:  Delivered over two online sessions on Wednesday 7th September and Thursday 8th September 9.30 - 11.00
             Each session is  1.5 hours long.

Venue: Online via Zoom 

Time:     9.30 - 11.00 This course is two sessions in the same week.

Cost:      €95.00 (€75.00 if under 2 years MII Certified. Proof of qualification date to be submitted with booking form)

Trainer: Karen Erwin. Advanced MII member; Past President The MII and an experienced trainer. For further information and testimonials on the trainer www.erwin-mediation.ie

CPD: This  training qualifies for 3 CPD points and fulfils the MII requirement for completion of the mandatory MII Code of Ethics and Practice training which must be completed every 3 years to retain membership of the MII. It has full MII approval.

Training content: The training, which is based on the Code of Ethics and Practice of the MII, is an interactive training using practical examples to illustrate points; it updates the Code where appropriate with the provisions of the Mediation Act 2017; it allows for participants’ experiences to be shared and questions to be asked and answers discussed.

Outcomes of the training:

By the end of the training you will have an in-depth understanding of ethical and practical issues that might arise in practice; you will know the implications of the Mediation Act 2017 as it affects the Code; you will have had the opportunity to raise issues from your practice and be informed of issues that other mediators have; you will have refreshed your mediation knowledge.  

Testimonials on the training:

“Excellent presentation – obviously very well prepared and knowledgeable”

“This was one of the best training sessions learning events I have attended in the field of mediation. Karen was easy to listen to and a font of knowledge”

“Excellent presentation. Really useful discussion of the materials. Kept group alert and focussed. Gave examples for clarity and invited and responded to all questions.”

Booking Form:  training@erwin-mediation.ie

Payment: Payment by interbank transfer.

Payment and receipt of completed booking form secures booking

Email training@erwin-mediation.ie for a booking form

For further enquiries call 0872 415 844.

Places are allocated on a first come and paid first served. 

Cancellation: If you cancel 14 days before the course you will get a full refund less an administration cost of €20.00. You will not be entitled to any refund if you cancel less than 14 days before the course. A substitute person may attend in your stead with an administration charge of €20.00.

The trainer retains the right to cancel or postpone the course in the event that there are not sufficient numbers booked.  

GDPR: As this is mandatory training to retain membership of the MII the Trainer will be liaising with the MII in relation to attendances on the course and the booking form will seek permission under GDPR to provide attendance information to the MII as well as anonymised evaluation comments to assist their quality assurance.

MII Code of Ethics and Practice 

Presented by Karen Erwin.   Tuesday 19th and Wednesday 20th July  9.30 - 11.00

ONLINE
3 CPD Points

MII Code of Ethics and Practice Training

Dates:  Delivered over two online sessions on Tuesday 19th and Wednesday 20th July  9.30 - 11.00
             Each session is  1.5 hours long.

Venue: Online via Zoom 

Time:     9.30 - 11.00 This course is two sessions in the same week.

Cost:      €95.00 (€75.00 if under 2 years MII Certified. Proof of qualification date to be submitted with booking form)

Trainer: Karen Erwin. Advanced MII member; Past President The MII and an experienced trainer. For further information and testimonials on the trainer www.erwin-mediation.ie

CPD: This  training qualifies for 3 CPD points and fulfils the MII requirement for completion of the mandatory MII Code of Ethics and Practice training which must be completed every 3 years to retain membership of the MII. It has full MII approval.

Training content: The training, which is based on the Code of Ethics and Practice of the MII, is an interactive training using practical examples to illustrate points; it updates the Code where appropriate with the provisions of the Mediation Act 2017; it allows for participants’ experiences to be shared and questions to be asked and answers discussed.

Outcomes of the training:

By the end of the training you will have an in-depth understanding of ethical and practical issues that might arise in practice; you will know the implications of the Mediation Act 2017 as it affects the Code; you will have had the opportunity to raise issues from your practice and be informed of issues that other mediators have; you will have refreshed your mediation knowledge.  

Testimonials on the training:

“Excellent presentation – obviously very well prepared and knowledgeable”

“This was one of the best training sessions learning events I have attended in the field of mediation. Karen was easy to listen to and a font of knowledge”

“Excellent presentation. Really useful discussion of the materials. Kept group alert and focussed. Gave examples for clarity and invited and responded to all questions.”

Booking Form:  training@erwin-mediation.ie

Payment: Payment by interbank transfer.

Payment and receipt of completed booking form secures booking

Email training@erwin-mediation.ie for a booking form

For further enquiries call 0872 415 844.

Places are allocated on a first come and paid first served. 

Cancellation: If you cancel 14 days before the course you will get a full refund less an administration cost of €20.00. You will not be entitled to any refund if you cancel less than 14 days before the course. A substitute person may attend in your stead with an administration charge of €20.00.

The trainer retains the right to cancel or postpone the course in the event that there are not sufficient numbers booked.  

GDPR: As this is mandatory training to retain membership of the MII the Trainer will be liaising with the MII in relation to attendances on the course and the booking form will seek permission under GDPR to provide attendance information to the MII as well as anonymised evaluation comments to assist their quality assurance.