Show courses in

Continuing Professional Development

The purpose of CPD is to ensure that Mediators keep their knowledge and skills up to date for the benefit of users of their service and for their own personal and professional development. CPD has an underlying ethical premise that asserts that clients have a right to expect competent and skilled practitioners. Thus every Mediator has a responsibility to maintain and develop knowledge and skills, and alongside the individual responsibility, lies the professional Institute's obligation to provide the means whereby this can happen.Most professional bodies acknowledge that CPD is a commitment to lifelong learning with an emphasis on 'home skills', thus for the MII, the emphasis is on mediation skills.The MII requires that all practising Members complete a minimum of CPD hours and has agreed a CPD points system.

Additional mandatory training required for mediating with Separating Couples - 

40 hours Separating Couples training is mandatory for members who wish to be certified to mediate with Separating Couples. See Accredited Training for upcoming courses

 

For information in relation to MII accreditation, membership, ethics or policy you should review the relevant section of this web site or contact info@themii.ie for information

For information on becoming a registered MII member, please see Membership Overview.

CPD Course Listing

Please note:

  • CPD courses are listed for advertising purposes and are not accredited by the MII.
  • Not all courses are run the MII. Please contact the training organisations listed for the course for more information

MII Code of Ethics and Practice on Zoom

Presented by Karen Erwin. From Wed 09 Jun 2021 to Thu 10 Jun 2021

Online using Zoom
3 CPD Points

MII Code of Ethics and Practice 

Presented by Karen Erwin. 9th June and 10th June

ONLINE
3 CPD Points

MII Code of Ethics and Practice Training

 

Dates:  Delivered over two online sessions on Wednesday 9th June  9.30 - 11.00 AND Thursday 10th June  9.30 -11.00
             Each session is  1.5 hours long with a 5 minute break in the middle of each session. 

Venue: Online via Zoom 

Time:     9.30 - 11.00 This course is two sessions in the same week.

Cost:      €75.00

Trainer: Karen Erwin. Advanced MII member; Past President The MII and an experienced trainer. For further information and testimonials on the trainer www.erwin-mediation.ie

CPD: This  training qualifies for 3 CPD points and fulfils the MII requirement for completion of the mandatory MII Code of Ethics and Practice training which must be completed every 3 years to retain membership of the MII. It has full MII approval.

Training content: The training, which is based on the Code of Ethics and Practice of the MII, is an interactive training using practical examples to illustrate points; it updates the Code where appropriate with the provisions of the Mediation Act 2017; it allows for participants’ experiences to be shared and questions to be asked and answers discussed.

Outcomes of the training:

By the end of the training you will have an in-depth understanding of ethical and practical issues that might arise in practice; you will know the implications of the Mediation Act 2017 as it affects the Code; you will have had the opportunity to raise issues from your practice and be informed of issues that other mediators have; you will have refreshed your mediation knowledge.  

Testimonials on the training:

“Excellent presentation – obviously very well prepared and knowledgeable”

“This was one of the best training sessions learning events I have attended in the field of mediation. Karen was easy to listen to and a font of knowledge”

“Excellent presentation. Really useful discussion of the materials. Kept group alert and focussed. Gave examples for clarity and invited and responded to all questions.”

 

Booking Form:  training@erwin-mediation.ie

Payment: Payment by interbank transfer.

Training materials provided.

Payment secures booking

Email training@erwin-mediation.ie for a booking form

For further enquiries call 0872 415 844.

Places are allocated on a first come and paid first served. Max 15 people.

Cancellation: If you cancel 14 days before the course you will get a full refund less an administration cost of €20.00. You will not be entitled to any refund if you cancel less than 14 days before the course. A substitute person may attend in your stead with an administration charge of €20.00.

The trainer retains the right to cancel or postpone the course in the event that there are not sufficient numbers booked.  

GDPR: As this is mandatory training to retain membership of the MII the Trainer will be liaising with the MII in relation to attendances on the course and the booking form will seek permission under GDPR to provide attendance information to the MII as well as anonymised evaluation comments to assist their quality assurance.

 

Read More

Certificate in Restorative Practices for Mediators (Online)

Presented by Blossom Development (Catherine O'Connell). From Thu 03 Jun 2021 to Fri 25 Jun 2021

Online using Zoom
40 CPD Points

This engaging and interactive programme provides you with the information and skills to help people develop, repair and build relationships where harm and hurt has happened. It will enable the proactive building of constructive relationships. Participants learn about the theory of restorative justice and practice using skills and processes transferrable across many contexts. Participants will explore how restorative approaches will enhance the mediator’s toolkit and add to client’s possible options in moving past hurt, trauma and conflict.
Participants will:
  • Gain an overview of the international and national context for Restorative practice and how it operates in different jurisdictions
  • Learn about restorative principles, philosophy, concepts and practices
  • Explore the differences and similarities between mediation and restorative practices
  • Assess, prepare and facilitate Restorative Event
  • Use circle processes for different situations and contexts
  • Engage with complex and sensitive cases in Restorative Practice
  • Discuss the potential, the limitations and the risks of Restorative Practices
  • Examine the role of human emotion in social relationships especially shame, anger, vulnerability and trauma
  • Explore the role of revenge, apology and forgiveness in restorative practices and mediation
Venue: Online via Zoom
 
Principal Trainers:
Barbara Walshe and Catherine O’Connell
 
Duration in Hours:
40 hours including 8 hours work between classes
 
Dates:
Thursdays and Fridays 3rd and 4th, 10th, 11th, 17th, 18th, 24th 25th June 2021
 

Time:
 2pm to 6.30pm with 30 minutes break each day

Cost: €600

Numbers will be limited to a maximum of 16 to allow experiential work and reflection
 
This course is limited to between 16 and 8 participants. Please ensure that a place is available before making your payment by contacting Catherine at 0879936237 or via catherine@blossomdevelopment.com.
 
Upon confirmation, please make payment within three days to ensure your place
 
 
Payment to be made via online banking
 
Payable to
Blossom Development, 42 Aughrim Street, Dublin 7 by internet
banking to: Bank of Ireland, Phibsboro; Account 82126431; sort code 90 06 23.
Bic BOFIIE2DXXX: IBAN IE04BOFI90062382126431:
Reference CONFLICT COACHING MAY 2021
Read More

MII Code of Ethics and Practice on Zoom

Presented by Karen Erwin. From Mon 10 May 2021 to Wed 12 May 2021

Online using Zoom
3 CPD Points

MII Code of Ethics and Practice 

Presented by Karen Erwin. 10th May and 12th May 12.30-14.00

ONLINE
3 CPD Points

MII Code of Ethics and Practice Training

 

Dates:  Delivered over two online sessions on Monday 10th May  12.30-14.00 AND Wednesday 12th May 12.30-14.00
             Each session is  1.5 hours long with a 5 minute break in the middle of each session. 

Venue: Online via Zoom 

Time:     9.30 - 11.00 This course is two sessions in the same week.

Cost:      €75.00

Trainer: Karen Erwin. Advanced MII member; Past President The MII and an experienced trainer. For further information and testimonials on the trainer www.erwin-mediation.ie

CPD: This  training qualifies for 3 CPD points and fulfils the MII requirement for completion of the mandatory MII Code of Ethics and Practice training which must be completed every 3 years to retain membership of the MII. It has full MII approval.

Training content: The training, which is based on the Code of Ethics and Practice of the MII, is an interactive training using practical examples to illustrate points; it updates the Code where appropriate with the provisions of the Mediation Act 2017; it allows for participants’ experiences to be shared and questions to be asked and answers discussed.

Outcomes of the training:

By the end of the training you will have an in-depth understanding of ethical and practical issues that might arise in practice; you will know the implications of the Mediation Act 2017 as it affects the Code; you will have had the opportunity to raise issues from your practice and be informed of issues that other mediators have; you will have refreshed your mediation knowledge.  

Testimonials on the training:

“Excellent presentation – obviously very well prepared and knowledgeable”

“This was one of the best training sessions learning events I have attended in the field of mediation. Karen was easy to listen to and a font of knowledge”

“Excellent presentation. Really useful discussion of the materials. Kept group alert and focussed. Gave examples for clarity and invited and responded to all questions.”

 

Booking Form:  training@erwin-mediation.ie

Payment: Payment by interbank transfer.

Training materials provided.

Payment secures booking

Email training@erwin-mediation.ie for a booking form

For further enquiries call 0872 415 844.

Places are allocated on a first come and paid first served. Max 15 people.

Cancellation: If you cancel 14 days before the course you will get a full refund less an administration cost of €20.00. You will not be entitled to any refund if you cancel less than 14 days before the course. A substitute person may attend in your stead with an administration charge of €20.00.

The trainer retains the right to cancel or postpone the course in the event that there are not sufficient numbers booked.  

GDPR: As this is mandatory training to retain membership of the MII the Trainer will be liaising with the MII in relation to attendances on the course and the booking form will seek permission under GDPR to provide attendance information to the MII as well as anonymised evaluation comments to assist their quality assurance.

 

Read More

CINERGY™ Conflict Management Coaching Workshop

Presented by Blossom Development (Catherine O'Connell). From Thu 06 May 2021 to Fri 28 May 2021

Online using Zoom
32 CPD Points

 

“Peace is not the absence of conflict but the presence of creative alternatives for responding to conflict”

CINERGY™ Conflict Management Coaching Workshop

Coaches help clients enhance their conflict management skills, find better ways of dealing with conflict situations and improve their communications when in difficult circumstances. This 8 half-day (online) intensive workshop will enable participants to begin coaching clients immediately on a one-to-one basis. It is suitable for working with managers, employees, people coping with difficulties situations and for people who want to enhance their conflict management and communication capacities.  You will:

  • Learn about and be able to coach people using the 7 stage CINERGY™ process
  • Understand conflict dynamics, coaching principles and essential coaching skills
  • Learn about and be able to use powerful questions that transform viewpoints
  • Receive one on one mentoring while you are coaching  
  • Get coached on your own hot buttons and managing difficult situations/people

Participants on the CINERGY™ Conflict Management Coaching workshop are often Coaches, Mediators, H.R. Consultants, Senior and Line Managers and Therapists. Persons may attend coaching to learn how to have difficult conversations, to be more assertive, to be able to attend mediation and staying on message. The course includes a large volume of highly mentored skills practice to give participants the best possible learning experience.

Dates:            Thursdays and Fridays 6th, 7th, 13th, 14th, 20th 21st, 27th, 28th May 2021

Times:           9.30am to 2pm with one 30 minute and two 5 minute comfort breaks daily.

Cost:              €1,295.00 with Early Bird Price of €995.00 (if paid before 1st April 2021)

Trainer          Catherine O’Connell

Contact:        Catherine at 0879936237 or Catherine@blossomdevelopment.com

Booking:        Early booking is advisable as course capacity is limited

                         

BOOKING FORM CINERGY™ CONFLICT MANAGEMENT COACHING WORKSHOP

 

Name                                     ____________________________________________

 

Address                                 ____________________________________________

 

Email Address                      ____________________________________________

 

Telephone Number           ____________________________________________

 

This course is limited to between 6 and 9 participants. Please ensure that a place is available before making your payment by contacting Catherine at 0879936237 or via catherine@blossomdevelopment.com. Upon confirmation please make payment within three days to ensure your place

 

Payment to be made via online banking

Payable to   Blossom Development, 42 Aughrim Street, Dublin 7 by internet banking to: Bank of Ireland, Phibsboro; Account 82126431; sort code 90 06 23.                          

Bic BOFIIE2DXXX:   IBAN IE04BOFI90062382126431:

Reference CONFLICT COACHING MAY 2021

 

Dates:            6th, 7th, 13th, 14th, 20th, 21st, 27th 28th May (Online) 

Times             9.30am to 2pm

Cost:               €1,295.00 full price - Early Bird Price €995.00 (pay before 1st April)

 

Contact:                    Catherine at 0879936237 or Catherine@blossomdevelopment.com

                                     

I give my permission to be contacted for the purpose of being able to participate in the programme and receive information and material in relation to the same.

 

Signature                              _______________________________________________

 

 

Read More

Mediation Questions Training

Presented by Gerry O'Sullivan. From Wed 21 Apr 2021 to Thu 29 Apr 2021

Online using Zoom
28 CPD Points

Online Training

 

based on the book:

‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’
Author and Trainer: Gerry O’Sullivan

 

Training course to radically sharpen, focus, and improve your mediation questioning skills to help you facilitate parties to successful and sustainable outcomes.

 

Presented by Gerry O’Sullivan, O’Sullivan Solutions

Online using Zoom
28 CPD Points 

 

Detailed information and booking:

https://www.osullivansolutions.ie/shtml/training_S_questions.shtml

This information includes a video advertisement as well as a complimentary video from Module 1.

 

Dates:

April 2021: 21, 22, 28, 29 
1.30pm - 5.30pm GMT

 

Cost: €429 - four half-day sessions

 

Venue: Online via Zoom 

 

 

THEMES COVERED IN THE SEVEN MODULES

Each module starts with delivery of the theory behind the question type, then film footage of a role-played mediation demonstrates the use of that question and this is followed by a presentation of its application to mediation practice. Workbooks with comprehensive notes, exercises and discussion points are also provided.

 

Introductory Module 1

Module 1a: The Context for Creating a Paradigm Shift

  • This module shows the goals that need to be achieved when asking questions in mediation. You will learn how the distortion, deletion and deficit of communicated information can hinder or block conflict solution and the physiological changes that occur when parties are in conflict.

Module 1b: Use of 'The S Questions Model' and its application

  • This module gives an overview of the framework of the S Questions Model and the four dimensions of questions within that model. It also introduces the Film Case Scenario that will be used as the context for all the filmed role plays in the other modules and the Practice Case Scenario that will be used in exercises post learning.

 

Module 2

Shift Thinking: Journey of Inference Questions

  • The film contained in this module sets the context for the dispute, giving the interpretations and assumptions that parties made about the conflict situation and how this led to their misunderstanding of each other and to the positional stance that they took. These Journey of Inference questions make an unconscious thinking process conscious and introduce new insight to the parties that creates understanding between them. They shift a party's perspective from their old narrative towards a new and more healthy narrative.
    (Demonstration film is done with both parties in the room)

 

Module 3

Shift Thinking: Other People Questions

  • The first film in this module illustrates how to challenge Kathy’s Journey of Inference (interpretations, assumptions and conclusions) by using Other People Questions and demonstrates how this can be done in a safe way. The second film uses Other People Questions with both parties in the room together at a later phase of the mediation. These questions broaden the perspectives of parties and make it easier for them to respond to questions which might otherwise invoke a feeling of threat. They facilitate a party to think cognitively, rather than from an 'avoid-threat reflex' state and they create understanding and illustrate empathy between parties.
    (Demonstration films are done with one party and both parties in the room)

 

Module 4

The two films in this module cover separate meetings with one of the characters, Kathy, during which a paradigm shift starts to take place as a result of the questions she is asked. As a result, Kathy starts to become more congruent in her communication and will be better prepared for the joint meeting.

Module 4a: Shift Thinking: Neuro-Linguistic Programming based Questions

  • These questions bring clarity and explore subjective realities, reconnecting a party's language, along with its deletions, distortions and generalisations, with their actual experience.  They separate a party's 'fears' from the 'facts' and support a party to move from a place of intransigence. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach.
    (Demonstration film is done with one party at a separate meeting)

Module 4b: Distinctions and Differences Questions

  • These questions also bring clarity and explore subjective realities. Specifically. they enable a party to step back from the conflict and view it with an alternative perspective. The questions bring clarity, relevance and boundary to a conflict. They bring measurement regarding something that requires more precise information such as the extent of an impact on parties; the level of understanding reached; the progress made during the mediation process; the appropriateness of solutions etc. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach.
    (Demonstration film is done with one party at a separate meeting)

 

Module 5

Shift Thinking: Cognitive Elements Based Questions

  • This film demonstrates a private meeting with Tom and it shows how to identify clashing cognitive elements resulting in cognitive dissonance within him. The mediator demonstrates how to use this knowledge as a means for a party to identify future actions in order to return to a state of cognitive consonance. By returning to this state, a party can start to think logically and make rational decisions. These questions gently and safely challenge a party that is strongly defending their position or who appears to be in 'denial'. They facilitate a party to explore their dissonance so that they can get to the root of their inner conflict, and make decisions about how they need to address their conflict in the joint session.
    (Demonstration films are done with one party at a separate meeting)

 

Module 6

Shift Thinking: Underlying Interests Questions

  • The two films in this module show how asking questions that go below the surface of a party’s position can lead to the core of their conflict and lead to their underlying interests and needs. Once this is done, parties become less emotional and are able to think cognitively and make decisions. Identifying these conscious or unconscious underlying interests provides a platform from which appropriate and sustainable agreements that meet a party’s underlying interests, rather than their positional demands, can be reached.
    (Demonstration film is done with both parties in the room)

 

Module 7

The two films in this module cover separate meetings with one of the characters, Kathy, during which a paradigm shift starts to take place as a result of the questions she is asked. As a result, Kathy starts to become more congruent in her communication and will be better prepared for the joint meeting.

Module 7a: Future Focus Questions

  • Future Focused questions can change the state of a person so that they begin to think logically rather than emotionally. This allows them to safely think through the kind of agreements that could meet their underlying interests and needs. These questions paint a possible hypothetical, conditional or consequential picture on which parties can reflect and make decisions, from outside their current paradigm. These questions move a party off the conflict treadmill and lessen the chance of a party having an amygdala hijack and thinking from an emotional perspective.
    (Demonstration films are done with one party on their own as well as with both parties in the room)

Module 7b: Shift Thinking: Reflective Connecting Questions

  • Reflective Connecting questions facilitate a party or parties to see the cycle of conflict that developed between them and how each of their actions may have led to a reaction from the other.  They enable parties to make connections and links between various facets of a conflict, thus broadening and expanding their thinking. These questions increase understanding and facilitate the parties to agree actions should an incident like this arise in the future. 
    (Demonstration film is done with both parties in the room)

 

 

Testimonials

"Excellent course, Gerry’s warmth and enthusiasm was infectious."
                                                                                                Declan McBrearty, Irish Prison Service

 

"An essential next step for anyone who has done the theory of mediation and anyone who wants to up-skill."
                                                                               Muriel Walls, Walls & Toomey, Solicitors, Dublin

 

"If you want to learn from somebody who knows their job and loves it, this is the course for you. Gerry’s honesty and enthusiasm is infectious. Brilliant facilitation and invaluable knowledge."
                                                                                                                                Ken Quinn, Wexford

 

 

"This training is exceptionally informative and revealing - enlightening the possibilities of good practise in mediation."
                                                                                   Tracey Thompson, Tipperary County Council

 

"It is essential information for anyone mediating."
Mary Smyth, State Valuation Office, Dublin

 

"Attend."
                                                   Chris Dunne, Hannah Carney & Associates, Solicitors, Dublin

 

Detailed information and booking:

https://www.osullivansolutions.ie/shtml/training_S_questions.shtml

 

 

 

 

 

Read More

MII Code of Ethics and Practice on Zoom

Presented by Karen Erwin. From Mon 12 Apr 2021 to Wed 14 Apr 2021

Online using Zoom
3 CPD Points

MII Code of Ethics and Practice 

Presented by Karen Erwin. 12th April and 14th April 

ONLINE
3 CPD Points

MII Code of Ethics and Practice Training

 

Dates:  Delivered over two online sessions on Monday 12th April 9.30 - 9.00-1030 AND Wednesday 14th April 9.00-1030

             Each session is  1.5 hours long with a 5 minute break in the middle of each session. 

Venue: Online via Zoom 

Time:     9.30 - 11.00 This course is two sessions in the same week.

Cost:      €75.00

Trainer: Karen Erwin. Advanced MII member; Past President The MII and an experienced trainer. For further information and testimonials on the trainer www.erwin-mediation.ie

CPD: This  training qualifies for 3 CPD points and fulfils the MII requirement for completion of the mandatory MII Code of Ethics and Practice training which must be completed every 3 years to retain membership of the MII. It has full MII approval.

Training content: The training, which is based on the Code of Ethics and Practice of the MII, is an interactive training using practical examples to illustrate points; it updates the Code where appropriate with the provisions of the Mediation Act 2017; it allows for participants’ experiences to be shared and questions to be asked and answers discussed.

Outcomes of the training:

By the end of the training you will have an in-depth understanding of ethical and practical issues that might arise in practice; you will know the implications of the Mediation Act 2017 as it affects the Code; you will have had the opportunity to raise issues from your practice and be informed of issues that other mediators have; you will have refreshed your mediation knowledge.  

Testimonials on the training:

“Excellent presentation – obviously very well prepared and knowledgeable”

“This was one of the best training sessions learning events I have attended in the field of mediation. Karen was easy to listen to and a font of knowledge”

“Excellent presentation. Really useful discussion of the materials. Kept group alert and focussed. Gave examples for clarity and invited and responded to all questions.”

 

Booking Form:  training@erwin-mediation.ie

Payment: Payment by interbank transfer.

Training materials provided.

Payment secures booking

Email training@erwin-mediation.ie for a booking form

For further enquiries call 0872 415 844.

Places are allocated on a first come and paid first served. Max 15 people.

Cancellation: If you cancel 14 days before the course you will get a full refund less an administration cost of €20.00. You will not be entitled to any refund if you cancel less than 14 days before the course. A substitute person may attend in your stead with an administration charge of €20.00.

The trainer retains the right to cancel or postpone the course in the event that there are not sufficient numbers booked.  

GDPR: As this is mandatory training to retain membership of the MII the Trainer will be liaising with the MII in relation to attendances on the course and the booking form will seek permission under GDPR to provide attendance information to the MII as well as anonymised evaluation comments to assist their quality assurance.

 

Read More

MII Code of Ethics and Practice on Zoom

Presented by Karen Erwin. From Tue 09 Mar 2021 to Thu 11 Mar 2021

Online using Zoom
3 CPD Points

MII Code of Ethics and Practice Tuesday 9th March and Thursday 11th March 2021

Presented by Karen Erwin. 

ONLINE
3 CPD Points

MII Code of Ethics and Practice Training

 

Dates:  Delivered over two online sessions on Tuesday  9th March  1730-19.00 AND Thursday 11th March 1730-19.00
             Each session is  1.5 hours long with a 5 minute break in the middle of each session. 

Venue: Online via Zoom 

Time:     1730-19.00 This course is two sessions in the same week.

Cost:      €75.00

Trainer: Karen Erwin. Advanced MII member; Past President The MII and an experienced trainer. For further information and testimonials on the trainer www.erwin-mediation.ie

CPD: This  training qualifies for 3 CPD points and fulfils the MII requirement for completion of the mandatory MII Code of Ethics and Practice training which must be completed every 3 years to retain membership of the MII. It has full MII approval.

Training content: The training, which is based on the Code of Ethics and Practice of the MII, is an interactive training using practical examples to illustrate points; it updates the Code where appropriate with the provisions of the Mediation Act 2017; it allows for participants’ experiences to be shared and questions to be asked and answers discussed.

Outcomes of the training:

By the end of the training you will have an in-depth understanding of ethical and practical issues that might arise in practice; you will know the implications of the Mediation Act 2017 as it affects the Code; you will have had the opportunity to raise issues from your practice and be informed of issues that other mediators have; you will have refreshed your mediation knowledge.  

Testimonials on the training:

“Excellent presentation – obviously very well prepared and knowledgeable”

“This was one of the best training sessions learning events I have attended in the field of mediation. Karen was easy to listen to and a font of knowledge”

“Excellent presentation. Really useful discussion of the materials. Kept group alert and focussed. Gave examples for clarity and invited and responded to all questions.”

 

Booking Form:  training@erwin-mediation.ie

Payment: Payment by interbank transfer.

Training materials provided.

Payment secures booking

Email training@erwin-mediation.ie for a booking form

For further enquiries call 0872 415 844.

Places are allocated on a first come and paid first served. Max 15 people.

Cancellation: If you cancel 14 days before the course you will get a full refund less an administration cost of €20.00. You will not be entitled to any refund if you cancel less than 14 days before the course. A substitute person may attend in your stead with an administration charge of €20.00.

The trainer retains the right to cancel or postpone the course in the event that there are not sufficient numbers booked.  

GDPR: As this is mandatory training to retain membership of the MII the Trainer will be liaising with the MII in relation to attendances on the course and the booking form will seek permission under GDPR to provide attendance information to the MII as well as anonymised evaluation comments to assist their quality assurance.

 

Read More

Mediation Questions Training

Presented by Gerry O'Sullivan. From Wed 24 Feb 2021 to Thu 04 Mar 2021

Online using Zoom
28 CPD Points

Online Training

 

based on the book:

‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’
Author and Trainer: Gerry O’Sullivan

 

Training course to radically sharpen, focus, and improve your mediation questioning skills to help you facilitate parties to successful and sustainable outcomes.

 

Presented by Gerry O’Sullivan, O’Sullivan Solutions

Online using Zoom
28 CPD Points 

 

Detailed information and booking:

https://www.osullivansolutions.ie/shtml/training_S_questions.shtml

This information includes a video advertisement as well as a complimentary video from Module 1.

 

Dates:

February/March course: 24, 25 February and 3, 4 March 2021

1.30pm - 5.30pm GMT

 

Cost: €429 - four half-day sessions

 

Venue: Online via Zoom 

 

 

THEMES COVERED IN THE SEVEN MODULES

Each module starts with delivery of the theory behind the question type, then film footage of a role-played mediation demonstrates the use of that question and this is followed by a presentation of its application to mediation practice. Workbooks with comprehensive notes, exercises and discussion points are also provided.

 

Introductory Module 1

Module 1a: The Context for Creating a Paradigm Shift

  • This module shows the goals that need to be achieved when asking questions in mediation. You will learn how the distortion, deletion and deficit of communicated information can hinder or block conflict solution and the physiological changes that occur when parties are in conflict.

Module 1b: Use of 'The S Questions Model' and its application

  • This module gives an overview of the framework of the S Questions Model and the four dimensions of questions within that model. It also introduces the Film Case Scenario that will be used as the context for all the filmed role plays in the other modules and the Practice Case Scenario that will be used in exercises post learning.

 

Module 2

Shift Thinking: Journey of Inference Questions

  • The film contained in this module sets the context for the dispute, giving the interpretations and assumptions that parties made about the conflict situation and how this led to their misunderstanding of each other and to the positional stance that they took. These Journey of Inference questions make an unconscious thinking process conscious and introduce new insight to the parties that creates understanding between them. They shift a party's perspective from their old narrative towards a new and more healthy narrative.
    (Demonstration film is done with both parties in the room)

 

Module 3

Shift Thinking: Other People Questions

  • The first film in this module illustrates how to challenge Kathy’s Journey of Inference (interpretations, assumptions and conclusions) by using Other People Questions and demonstrates how this can be done in a safe way. The second film uses Other People Questions with both parties in the room together at a later phase of the mediation. These questions broaden the perspectives of parties and make it easier for them to respond to questions which might otherwise invoke a feeling of threat. They facilitate a party to think cognitively, rather than from an 'avoid-threat reflex' state and they create understanding and illustrate empathy between parties.
    (Demonstration films are done with one party and both parties in the room)

 

Module 4

The two films in this module cover separate meetings with one of the characters, Kathy, during which a paradigm shift starts to take place as a result of the questions she is asked. As a result, Kathy starts to become more congruent in her communication and will be better prepared for the joint meeting.

Module 4a: Shift Thinking: Neuro-Linguistic Programming based Questions

  • These questions bring clarity and explore subjective realities, reconnecting a party's language, along with its deletions, distortions and generalisations, with their actual experience.  They separate a party's 'fears' from the 'facts' and support a party to move from a place of intransigence. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach.
    (Demonstration film is done with one party at a separate meeting)

Module 4b: Distinctions and Differences Questions

  • These questions also bring clarity and explore subjective realities. Specifically. they enable a party to step back from the conflict and view it with an alternative perspective. The questions bring clarity, relevance and boundary to a conflict. They bring measurement regarding something that requires more precise information such as the extent of an impact on parties; the level of understanding reached; the progress made during the mediation process; the appropriateness of solutions etc. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach.
    (Demonstration film is done with one party at a separate meeting)

 

Module 5

Shift Thinking: Cognitive Elements Based Questions

  • This film demonstrates a private meeting with Tom and it shows how to identify clashing cognitive elements resulting in cognitive dissonance within him. The mediator demonstrates how to use this knowledge as a means for a party to identify future actions in order to return to a state of cognitive consonance. By returning to this state, a party can start to think logically and make rational decisions. These questions gently and safely challenge a party that is strongly defending their position or who appears to be in 'denial'. They facilitate a party to explore their dissonance so that they can get to the root of their inner conflict, and make decisions about how they need to address their conflict in the joint session.
    (Demonstration films are done with one party at a separate meeting)

 

Module 6

Shift Thinking: Underlying Interests Questions

  • The two films in this module show how asking questions that go below the surface of a party’s position can lead to the core of their conflict and lead to their underlying interests and needs. Once this is done, parties become less emotional and are able to think cognitively and make decisions. Identifying these conscious or unconscious underlying interests provides a platform from which appropriate and sustainable agreements that meet a party’s underlying interests, rather than their positional demands, can be reached.
    (Demonstration film is done with both parties in the room)

 

Module 7

The two films in this module cover separate meetings with one of the characters, Kathy, during which a paradigm shift starts to take place as a result of the questions she is asked. As a result, Kathy starts to become more congruent in her communication and will be better prepared for the joint meeting.

Module 7a: Future Focus Questions

  • Future Focused questions can change the state of a person so that they begin to think logically rather than emotionally. This allows them to safely think through the kind of agreements that could meet their underlying interests and needs. These questions paint a possible hypothetical, conditional or consequential picture on which parties can reflect and make decisions, from outside their current paradigm. These questions move a party off the conflict treadmill and lessen the chance of a party having an amygdala hijack and thinking from an emotional perspective.
    (Demonstration films are done with one party on their own as well as with both parties in the room)

Module 7b: Shift Thinking: Reflective Connecting Questions

  • Reflective Connecting questions facilitate a party or parties to see the cycle of conflict that developed between them and how each of their actions may have led to a reaction from the other.  They enable parties to make connections and links between various facets of a conflict, thus broadening and expanding their thinking. These questions increase understanding and facilitate the parties to agree actions should an incident like this arise in the future. 
    (Demonstration film is done with both parties in the room)

 

 

Testimonials

"Excellent course, Gerry’s warmth and enthusiasm was infectious."
                                                                                                Declan McBrearty, Irish Prison Service

 

"An essential next step for anyone who has done the theory of mediation and anyone who wants to up-skill."
                                                                               Muriel Walls, Walls & Toomey, Solicitors, Dublin

 

"If you want to learn from somebody who knows their job and loves it, this is the course for you. Gerry’s honesty and enthusiasm is infectious. Brilliant facilitation and invaluable knowledge."
                                                                                                                                Ken Quinn, Wexford

 

 

"This training is exceptionally informative and revealing - enlightening the possibilities of good practise in mediation."
                                                                                   Tracey Thompson, Tipperary County Council

 

"It is essential information for anyone mediating."
Mary Smyth, State Valuation Office, Dublin

 

"Attend."
                                                   Chris Dunne, Hannah Carney & Associates, Solicitors, Dublin

 

Detailed information and booking:

https://www.osullivansolutions.ie/shtml/training_S_questions.shtml

 

 

 

 

 

Read More

Key Mediation Skills – ‘Bringing it all together’ Skills, Techniques & Strategies to enhance your mediation/coaching practice (FULLY BOOKED)

Presented by Brian O'Connell. Mind Coaching Solutions. From Wed 24 Feb 2021 to Wed 31 Mar 2021

Zoom
15 CPD Points

                    WORKSHOP SERIES: MIND COACHING SOLUTIONS

                  Key Mediation Skills – ‘Bringing it all together’

Skills, Techniques & Strategies to enhance your mediation/coaching practice  

As mediators we develop a unique approach based on our own training, experience and personal qualities. Over this online workshop series, you will identify your key strengths and capabilities providing a sharper focus to your mediation practice. You will gain new insights and the opportunity to reflect on and practice the key skills required during the mediation process. This online workshop series is experiential and interactive with plenty of opportunity for group discussion.

Methodology

This is a series of 5 online interactive workshops with practical exercises, examples and group discussion.

Duration: Each workshop will take place online on Zoom from:  10.00am – 12.30pm  

Workshop1: Wednesday 24th February 2021 THIS COURSE IS NOW FULLY BOOKED

Mediation – An integrative process

We are all aware of the key processes in the mediation process. Going deeper you will get the opportunity on this workshop to explore the relative benefits and inter-related nature of different styles of mediation and coaching through topics such as:-

Is there an opportunity to transform the relationship between your clients?

Would a story-telling narrative help?

 Is there a need for your clients to problem solve?

 Can restorative justice help to repair and restore relationships?

Would the application of NLP and process work strengthen your mediation practice?

 

Workshop2: Tuesday 2nd March 2021

 Application of NLP skills in the mediation process

Neuro Linguistic Programming is a psychological approach to how we think, communicate and behave. In this workshop you will learn how to create rapport; challenge limiting beliefs and understand patterns of human behaviour during the mediation process. Regardless of your previous knowledge in this area you will gain a deeper understanding of practical ways to enable and empower your clients.

 

Workshop3: Wednesday 10th March 2021

Self-care, embodiment, triggers and process work

You will learn to recognise your own and others’ triggers through process work and experience how we hold conflict in our bodies. We will also examine our self-care practices and areas such as perspective taking and forgiveness.

 

Workshop4: Tuesday 23rd March 2021

Framing, Influence & Persuasion

 Pre-framing, framing and reframing are some of the most important skills available to mediators. In this workshop we will explore through group discussion and practice the different ways in which framing, influence and persuasion, when used ethically, can facilitate the mediation process. This is a skill that when developed can be used both in our personal and professional lives.

 

Workshop5:  Wednesday 31st March 2021

Bringing it all together’ – Learning Lab

In the final workshop we will bring everything covered on the course together through the use of mediation role play. You will also learn how to use a useful 6-step process in mediation. You can empower your clients to resolve conflict by creating rapport, eliciting information, labelling emotions, asking relevant questions, using loss aversion and challenging limiting beliefs. You will gain an understanding of these concepts and an opportunity to practice these skills.

 

Feedback from previous attendees:

'The course content was excellent, so interesting and opened up new possibilities for practice. Brian’s presentation skills - listening, commenting, explanation, handling of discussion etc. made today altogether an excellent learning experience'

'The workshop fully met my expectations’

‘It was an enjoyable course; I learned a great deal’

 

‘In particular, I wanted to let you know that your calm and open professional approach contributed considerably to putting participants at ease, thereby creating an environment online that was conducive to positive learning and to free expression. I think this is one of the reasons why the course was so successful, opening up safe and trusted space for people to reflect, interact, learn and grow under professional and experienced guidance’

 

‘Thanks so much Brian for a great series of workshops. I really enjoyed the group and the topics covered’

 

‘Enjoyable and refreshing – great topics’

‘Great mix of participants and I learnt lots from the role plays. Many thanks’

‘The handouts were useful and will add to my practice’

Costs:

 Complete workshop series: €350: includes registration fee and course materials.

 15 CPD points

Places are limited to ensure transfer of key learning.

To book a place or for further information:

Please contact Brian O’Connell brianoconnella@gmail.com  mob.0863803610

Places are only guaranteed once payment is made

 Cancellation Policy: Cancellations up to 14 days in advance of the series  commencing will entail a 25% administration fee. Cancellations within 14 days of the series commencing are not subject to a refund.

About the Trainer

 Brian O’Connell has wide experience as an Advanced Mediation Practitioner, Conflict Management Coach, N.L.P. Master Practitioner, Mind Coach, Trainer, College Lecturer and Facilitator. He has integrated mediation skills with mind coaching, neuro linguistic programming & conflict management coaching to offer an effective and practical approach to enable mediators and coaches to enhance their professional practice.

 

Read More

MII Code of Ethics and Practice on Zoom

Presented by Karen Erwin. From Tue 09 Feb 2021 to Thu 11 Feb 2021

Online using Zoom
3 CPD Points

MII Code of Ethics and Practice 

Presented by Karen Erwin. 9 Feb & 11 Feb

ONLINE
3 CPD Points

MII Code of Ethics and Practice Training

 

Dates:  Delivered over two online sessions on Tuesday  9th February 9.30 - 11.00 AND Thursday 11th February 9.30 -11.00
             Each session is  1.5 hours long with a 5 minute break in the middle of each session. 

Venue: Online via Zoom 

Time:     9.30 - 11.00 This course is two sessions in the same week.

Cost:      €75.00

Trainer: Karen Erwin. Advanced MII member; Past President The MII and an experienced trainer. For further information and testimonials on the trainer www.erwin-mediation.ie

CPD: This  training qualifies for 3 CPD points and fulfils the MII requirement for completion of the mandatory MII Code of Ethics and Practice training which must be completed every 3 years to retain membership of the MII. It has full MII approval.

Training content: The training, which is based on the Code of Ethics and Practice of the MII, is an interactive training using practical examples to illustrate points; it updates the Code where appropriate with the provisions of the Mediation Act 2017; it allows for participants’ experiences to be shared and questions to be asked and answers discussed.

Outcomes of the training:

By the end of the training you will have an in-depth understanding of ethical and practical issues that might arise in practice; you will know the implications of the Mediation Act 2017 as it affects the Code; you will have had the opportunity to raise issues from your practice and be informed of issues that other mediators have; you will have refreshed your mediation knowledge.  

Testimonials on the training:

“Excellent presentation – obviously very well prepared and knowledgeable”

“This was one of the best training sessions learning events I have attended in the field of mediation. Karen was easy to listen to and a font of knowledge”

“Excellent presentation. Really useful discussion of the materials. Kept group alert and focussed. Gave examples for clarity and invited and responded to all questions.”

 

Booking Form:  training@erwin-mediation.ie

Payment: Payment by interbank transfer.

Training materials provided.

Payment secures booking

Email training@erwin-mediation.ie for a booking form

For further enquiries call 0872 415 844.

Places are allocated on a first come and paid first served. Max 15 people.

Cancellation: If you cancel 14 days before the course you will get a full refund less an administration cost of €20.00. You will not be entitled to any refund if you cancel less than 14 days before the course. A substitute person may attend in your stead with an administration charge of €20.00.

The trainer retains the right to cancel or postpone the course in the event that there are not sufficient numbers booked.  

GDPR: As this is mandatory training to retain membership of the MII the Trainer will be liaising with the MII in relation to attendances on the course and the booking form will seek permission under GDPR to provide attendance information to the MII as well as anonymised evaluation comments to assist their quality assurance.

 

Read More

Join Now APPLY

Certified Training Courses

The MII accredits mediation training courses which meet set training standards. The following training programmes have been recognised as MII approved training programmes.

view upcoming courses

CPD Training

The purpose of CPD is to ensure that Mediators keep their knowledge and skills up to date for the benefit of users of their service and for their own personal and professional development.

view courses