MII Code of Ethics and Practice 

Presented by Karen Erwin.  8 and 9 December  9.00-10.30

ONLINE
3 CPD Points

MII Code of Ethics and Practice Training

Dates:  Delivered over two online sessions on Wednesday 8th December  AND Thursday 9th December 9.00-10.30
             Each session is  1.5 hours long.

Venue: Online via Zoom 

Time:     9.30 - 11.00 This course is two sessions in the same week.

Cost:      €75.00

Trainer: Karen Erwin. Advanced MII member; Past President The MII and an experienced trainer. For further information and testimonials on the trainer www.erwin-mediation.ie

CPD: This  training qualifies for 3 CPD points and fulfils the MII requirement for completion of the mandatory MII Code of Ethics and Practice training which must be completed every 3 years to retain membership of the MII. It has full MII approval.

Training content: The training, which is based on the Code of Ethics and Practice of the MII, is an interactive training using practical examples to illustrate points; it updates the Code where appropriate with the provisions of the Mediation Act 2017; it allows for participants’ experiences to be shared and questions to be asked and answers discussed.

Outcomes of the training:

By the end of the training you will have an in-depth understanding of ethical and practical issues that might arise in practice; you will know the implications of the Mediation Act 2017 as it affects the Code; you will have had the opportunity to raise issues from your practice and be informed of issues that other mediators have; you will have refreshed your mediation knowledge.  

Testimonials on the training:

“Excellent presentation – obviously very well prepared and knowledgeable”

“This was one of the best training sessions learning events I have attended in the field of mediation. Karen was easy to listen to and a font of knowledge”

“Excellent presentation. Really useful discussion of the materials. Kept group alert and focussed. Gave examples for clarity and invited and responded to all questions.”

Booking Form:  training@erwin-mediation.ie

Payment: Payment by interbank transfer.

Training materials provided.

Payment secures booking

Email training@erwin-mediation.ie for a booking form

For further enquiries call 0872 415 844.

Places are allocated on a first come and paid first served. 

Cancellation: If you cancel 14 days before the course you will get a full refund less an administration cost of €20.00. You will not be entitled to any refund if you cancel less than 14 days before the course. A substitute person may attend in your stead with an administration charge of €20.00.

The trainer retains the right to cancel or postpone the course in the event that there are not sufficient numbers booked.  

GDPR: As this is mandatory training to retain membership of the MII the Trainer will be liaising with the MII in relation to attendances on the course and the booking form will seek permission under GDPR to provide attendance information to the MII as well as anonymised evaluation comments to assist their quality assurance.

MII Code of Ethics and Practice 

Presented by Karen Erwin.  10 and 11 November 9.00-10.30

ONLINE
3 CPD Points

MII Code of Ethics and Practice Training

Dates:  Delivered over two online sessions on Wednesday 10th November  AND Thursday 11th November 9.00-10.30
             Each session is  1.5 hours long.

Venue: Online via Zoom 

Time:     9.30 - 11.00 This course is two sessions in the same week.

Cost:      €75.00

Trainer: Karen Erwin. Advanced MII member; Past President The MII and an experienced trainer. For further information and testimonials on the trainer www.erwin-mediation.ie

CPD: This  training qualifies for 3 CPD points and fulfils the MII requirement for completion of the mandatory MII Code of Ethics and Practice training which must be completed every 3 years to retain membership of the MII. It has full MII approval.

Training content: The training, which is based on the Code of Ethics and Practice of the MII, is an interactive training using practical examples to illustrate points; it updates the Code where appropriate with the provisions of the Mediation Act 2017; it allows for participants’ experiences to be shared and questions to be asked and answers discussed.

Outcomes of the training:

By the end of the training you will have an in-depth understanding of ethical and practical issues that might arise in practice; you will know the implications of the Mediation Act 2017 as it affects the Code; you will have had the opportunity to raise issues from your practice and be informed of issues that other mediators have; you will have refreshed your mediation knowledge.  

Testimonials on the training:

“Excellent presentation – obviously very well prepared and knowledgeable”

“This was one of the best training sessions learning events I have attended in the field of mediation. Karen was easy to listen to and a font of knowledge”

“Excellent presentation. Really useful discussion of the materials. Kept group alert and focussed. Gave examples for clarity and invited and responded to all questions.”

Booking Form:  training@erwin-mediation.ie

Payment: Payment by interbank transfer.

Training materials provided.

Payment secures booking

Email training@erwin-mediation.ie for a booking form

For further enquiries call 0872 415 844.

Places are allocated on a first come and paid first served. 

Cancellation: If you cancel 14 days before the course you will get a full refund less an administration cost of €20.00. You will not be entitled to any refund if you cancel less than 14 days before the course. A substitute person may attend in your stead with an administration charge of €20.00.

The trainer retains the right to cancel or postpone the course in the event that there are not sufficient numbers booked.  

GDPR: As this is mandatory training to retain membership of the MII the Trainer will be liaising with the MII in relation to attendances on the course and the booking form will seek permission under GDPR to provide attendance information to the MII as well as anonymised evaluation comments to assist their quality assurance.

MII Code of Ethics and Practice 

Presented by Karen Erwin.  5th & 6th Oct.   12.30-14.00

ONLINE
3 CPD Points

MII Code of Ethics and Practice Training

Dates:  Delivered over two online sessions on Tuesday 5th October 12.30 - 14.00  AND Wednesday 6th October 12.30 - 14.00
             Each session is  1.5 hours long.

Venue: Online via Zoom 

Time:     9.30 - 11.00 This course is two sessions in the same week.

Cost:      €75.00

Trainer: Karen Erwin. Advanced MII member; Past President The MII and an experienced trainer. For further information and testimonials on the trainer www.erwin-mediation.ie

CPD: This  training qualifies for 3 CPD points and fulfils the MII requirement for completion of the mandatory MII Code of Ethics and Practice training which must be completed every 3 years to retain membership of the MII. It has full MII approval.

Training content: The training, which is based on the Code of Ethics and Practice of the MII, is an interactive training using practical examples to illustrate points; it updates the Code where appropriate with the provisions of the Mediation Act 2017; it allows for participants’ experiences to be shared and questions to be asked and answers discussed.

Outcomes of the training:

By the end of the training you will have an in-depth understanding of ethical and practical issues that might arise in practice; you will know the implications of the Mediation Act 2017 as it affects the Code; you will have had the opportunity to raise issues from your practice and be informed of issues that other mediators have; you will have refreshed your mediation knowledge.  

Testimonials on the training:

“Excellent presentation – obviously very well prepared and knowledgeable”

“This was one of the best training sessions learning events I have attended in the field of mediation. Karen was easy to listen to and a font of knowledge”

“Excellent presentation. Really useful discussion of the materials. Kept group alert and focussed. Gave examples for clarity and invited and responded to all questions.”

Booking Form:  training@erwin-mediation.ie

Payment: Payment by interbank transfer.

Training materials provided.

Payment secures booking

Email training@erwin-mediation.ie for a booking form

For further enquiries call 0872 415 844.

Places are allocated on a first come and paid first served. 

Cancellation: If you cancel 14 days before the course you will get a full refund less an administration cost of €20.00. You will not be entitled to any refund if you cancel less than 14 days before the course. A substitute person may attend in your stead with an administration charge of €20.00.

The trainer retains the right to cancel or postpone the course in the event that there are not sufficient numbers booked.  

GDPR: As this is mandatory training to retain membership of the MII the Trainer will be liaising with the MII in relation to attendances on the course and the booking form will seek permission under GDPR to provide attendance information to the MII as well as anonymised evaluation comments to assist their quality assurance.

Online Training

based on the book:

‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’
Author and Trainer: Gerry O’Sullivan

Training course to radically sharpen, focus, and improve your mediation questioning skills to help you facilitate parties to successful and sustainable outcomes.

Presented by Gerry O’Sullivan, O’Sullivan Solutions

Online using Zoom
28 CPD Points 

Detailed information and booking:

https://www.osullivansolutions.ie/shtml/training_S_questions.shtml

This information includes a video advertisement as well as a complimentary video from Module 1.

Sept/Oct course Sept 27, 28, Oct 4, 5 (1.30pm - 5.30pm GMT)

Cost: €429 - four half-day sessions

Venue: Online via Zoom 

THEMES COVERED IN THE SEVEN MODULES

Each module starts with delivery of the theory behind the question type, then film footage of a role-played mediation demonstrates the use of that question and this is followed by a presentation of its application to mediation practice. Workbooks with comprehensive notes, exercises and discussion points are also provided.

Introductory Module 1

Module 1a: The Context for Creating a Paradigm Shift

• This module shows the goals that need to be achieved when asking questions in mediation. You will learn how the distortion, deletion and deficit of communicated information can hinder or block conflict solution and the physiological changes that occur when parties are in conflict.

Module 1b: Use of 'The S Questions Model' and its application

• This module gives an overview of the framework of the S Questions Model and the four dimensions of questions within that model. It also introduces the Film Case Scenario that will be used as the context for all the filmed role plays in the other modules and the Practice Case Scenario that will be used in exercises post learning.

Module 2

Shift Thinking: Journey of Inference Questions

• The film contained in this module sets the context for the dispute, giving the interpretations and assumptions that parties made about the conflict situation and how this led to their misunderstanding of each other and to the positional stance that they took. These Journey of Inference questions make an unconscious thinking process conscious and introduce new insight to the parties that creates understanding between them. They shift a party's perspective from their old narrative towards a new and more healthy narrative.
  (Demonstration film is done with both parties in the room)

Module 3

Shift Thinking: Other People Questions

• The first film in this module illustrates how to challenge Kathy’s Journey of Inference (interpretations, assumptions and conclusions) by using Other People Questions and demonstrates how this can be done in a safe way. The second film uses Other People Questions with both parties in the room together at a later phase of the mediation. These questions broaden the perspectives of parties and make it easier for them to respond to questions which might otherwise invoke a feeling of threat. They facilitate a party to think cognitively, rather than from an 'avoid-threat reflex' state and they create understanding and illustrate empathy between parties.
  (Demonstration films are done with one party and both parties in the room)

Module 4

The two films in this module cover separate meetings with one of the characters, Kathy, during which a paradigm shift starts to take place as a result of the questions she is asked. As a result, Kathy starts to become more congruent in her communication and will be better prepared for the joint meeting.

Module 4a: Shift Thinking: Neuro-Linguistic Programming based Questions

• These questions bring clarity and explore subjective realities, reconnecting a party's language, along with its deletions, distortions and generalisations, with their actual experience.  They separate a party's 'fears' from the 'facts' and support a party to move from a place of intransigence. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach.
  (Demonstration film is done with one party at a separate meeting)

Module 4b: Distinctions and Differences Questions

• These questions also bring clarity and explore subjective realities. Specifically. they enable a party to step back from the conflict and view it with an alternative perspective. The questions bring clarity, relevance and boundary to a conflict. They bring measurement regarding something that requires more precise information such as the extent of an impact on parties; the level of understanding reached; the progress made during the mediation process; the appropriateness of solutions etc. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach.
  (Demonstration film is done with one party at a separate meeting)

Module 5

Shift Thinking: Cognitive Elements Based Questions

• This film demonstrates a private meeting with Tom and it shows how to identify clashing cognitive elements resulting in cognitive dissonance within him. The mediator demonstrates how to use this knowledge as a means for a party to identify future actions in order to return to a state of cognitive consonance. By returning to this state, a party can start to think logically and make rational decisions. These questions gently and safely challenge a party that is strongly defending their position or who appears to be in 'denial'. They facilitate a party to explore their dissonance so that they can get to the root of their inner conflict, and make decisions about how they need to address their conflict in the joint session.
  (Demonstration films are done with one party at a separate meeting)

Module 6

Shift Thinking: Underlying Interests Questions

• The two films in this module show how asking questions that go below the surface of a party’s position can lead to the core of their conflict and lead to their underlying interests and needs. Once this is done, parties become less emotional and are able to think cognitively and make decisions. Identifying these conscious or unconscious underlying interests provides a platform from which appropriate and sustainable agreements that meet a party’s underlying interests, rather than their positional demands, can be reached.
  (Demonstration film is done with both parties in the room)

Module 7

The two films in this module cover separate meetings with one of the characters, Kathy, during which a paradigm shift starts to take place as a result of the questions she is asked. As a result, Kathy starts to become more congruent in her communication and will be better prepared for the joint meeting.

Module 7a: Future Focus Questions

• Future Focused questions can change the state of a person so that they begin to think logically rather than emotionally. This allows them to safely think through the kind of agreements that could meet their underlying interests and needs. These questions paint a possible hypothetical, conditional or consequential picture on which parties can reflect and make decisions, from outside their current paradigm. These questions move a party off the conflict treadmill and lessen the chance of a party having an amygdala hijack and thinking from an emotional perspective.
  (Demonstration films are done with one party on their own as well as with both parties in the room)

Module 7b: Shift Thinking: Reflective Connecting Questions

• Reflective Connecting questions facilitate a party or parties to see the cycle of conflict that developed between them and how each of their actions may have led to a reaction from the other.  They enable parties to make connections and links between various facets of a conflict, thus broadening and expanding their thinking. These questions increase understanding and facilitate the parties to agree actions should an incident like this arise in the future. 
  (Demonstration film is done with both parties in the room)

Testimonials

“The Mediation Questions Training was excellent. Gerry expertly connects the psychological and theoretical elements to asking questions in mediation.   I found the content and delivery to be exceptional and I can honestly say that I have learned more from this incredible training than any other course I have completed. I attended the live four half-days online training and I have purchased access to some of the videos so that I can watch them again for increased learning.”

Sharon McGarr, BA (Hons) Psychology, MA Mediation and Conflict Intervention

Fieldwork Coordinator on the PRIMERA Project 

“I’ve just finished a brilliant online training course on Formulating and Asking Questions for Successful Outcomes in mediation, delivered by the wonderfully knowledgeable and published author, Gerry O'Sullivan. I highly recommend Gerry’s course - and her book!”

Rachael Bicknell, Founder Squaring Circles, Mediator & Solicitor, Edinburgh, Scotland

The online course is really insightful. It provides the opportunity not only to deepen the theoretical knowledge of the mediation process in a structured way, but also to practice some techniques with your peers.

Natalia Djandigava, Project Manager at Crisis Management Initiative (CMI), Moldova

I really enjoyed this thought-provoking online course and found it endlessly fascinating. It really will be a game changer for me with my mediations. Gerry brought the book alive and made the process of getting into the depth of the subject great fun as well. She gave so much of herself which brought it to another dimension. 

Amanda Gahan, Steadfast HR Consultancy, Dublin

If you have ever been in a Mediation and you know that you are stuck and need some guidance on how to transform the conflict this is the course for you. Gerry's online training will equip you with the confidence and the tools to navigate this space and become a better mediator. It has given me a template for asking questions that go beyond the traditional methods that I was familiar with.

Noreen Fitzpatrick, Focus Ireland

I just completed Gerry's online course and learned so much through a very practical and realistic approach. Gerry has a lovely way of gently getting to underlying issues which is invaluable, not just in business, but also day to day life.

Adrian Haines, Mediation, Negotiation & Conflict Resolution

                  WORKSHOP SERIES: MIND COACHING SOLUTIONS

                Integrating key interpersonal skills into your mediation practice

         Skills, Techniques & Strategies to enhance your mediation/coaching practice  

As mediators we develop a unique approach based on our own training, experience and personal qualities. Over this online workshop series, you will identify your key strengths and capabilities providing a sharper focus to your mediation practice. You will gain new insights and the opportunity to reflect on and practice key interpersonal skills required during the mediation process. This online workshop series is experiential and interactive with plenty of opportunity for group discussion.

Methodology

This is a series of 4 online interactive workshops with practical exercises, examples and group discussion. 

Mediation role play

Mediation role plays are an integral part of these workshops and will include pre-mediation, co-mediation and group mediation in a variety of contexts to allow you to continue to develop your practice. You will get meaningful feedback on interventions that you make, how effective they are and points for reflection. There will also be an opportunity for peer review from fellow mediators.

Duration: Each workshop will take place online on Zoom from:  9.30am – 1.00pm  

Workshop1: Thursday 23rd September 2021

Communication Skills

Communication skills are crucial to success both in your personal and professional life whether it is in influencing others, explaining yourself concisely or in developing emotional intelligence. You will get the opportunity on this workshop to explore different styles of communication through group discussion and mediation role play. You will learn how to deal with angry, difficult and manipulative clients and how to move the mediation process forward when clients reach an impasse.

Workshop2: Thursday 7^th October 2021

 Developing your practice through NLP

Neuro Linguistic Programming is a psychological approach to how we think, communicate and behave. In this workshop you will learn how to use NLP skills including developing the business side of your mediation practice. You will use techniques such as goal setting, challenging limiting beliefs and achieving well-formed outcomes. You will have the opportunity to develop an actionable plan with specific goals and clear deadlines for a chosen aspect of your personal or professional life.

Workshop3: Thursday 21st October 2021

Active Listening, Incisive Questioning and Mediated Agreements

Listening – the quality of people’s attention for each other – is the core of this workshop. Most people think they listen well but they rarely do. When you apply active listening skills it can dramatically improve the way all parties think and behave during a mediation and bring about transformative change of the highest quality. On this workshop you will learn how to achieve this through a step-by-step guide that can be used in any situation. You will gain an understanding of mediation agreements and what they look like including dos and don’ts. You will also learn how to ask incisive questions and apply techniques to elicit more information to support and assist the mediation process.

Workshop4: Thursday 4th November 2021

Assertiveness, Aggressiveness and the Shadow Self

 In this workshop you will explore through group discussion and mediation role play the different ways in which assertiveness can facilitate the mediation process. This can be both through strategic interventions and modelling appropriate behaviour.

 There are 7 different ways of being assertive, and once you know how to apply these, you can increase your effectiveness as a mediator. This is a skill that when developed can be used to great effect in both your personal and professional life.

You will learn how to deal with and differentiate between aggressive and assertive behaviour. You will also learn how to maintain impartiality by recognising your ‘shadow self’ which contains unresolved aspects of your personality and in this way developing strategies for dealing with your ‘triggers’ and ‘hot buttons’.

Feedback from previous attendees:

‘Enjoyable and refreshing – great topics’

‘I would highly recommend this course. NLP adds a new dimension to the field of mediation’

‘Great mix of participants and I learnt lots from the role plays. Many thanks’

‘I found this course to be enjoyable, very interesting and informative. I would highly recommend this course to anyone’

'The course content was excellent, so interesting and opened up new possibilities for practice. Brian’s presentation skills – listening, commenting, explanations, handling of discussions made today altogether an excellent learning experience'

In particular, I wanted to let you know that your calm and open professional approach contributed considerably to putting participants at ease, thereby creating an environment online that was conducive to positive learning and to free expression. I think this is one of the reasons why the course was so successful, opening up safe and trusted space for people to reflect, interact, learn and grow under professional and experienced guidance’

Costs: Complete workshop series: €379: includes registration fee and course materials.

 20 CPD points
Places are limited to ensure transfer of key learning.
To book a place or for further information:
Please contact Brian O’Connell brianoconnella@gmail.com  mob.0863803610  www.mindcoachingsolutions.com 

Places are only guaranteed once payment is made

 Cancellation Policy: Cancellations up to 14 days in advance of the workshop series commencing will entail a 25% administration fee. Cancellations within 14 days of the workshop series commencing are not subject to a refund.

About the Trainer

 Brian O’Connell has wide experience as an Advanced Mediation Practitioner, Conflict Management Coach, N.L.P. Master Practitioner, Mind Coach, Trainer, Mentor, College Lecturer and Facilitator. He has integrated mediation skills with mind coaching, neuro linguistic programming & conflict management coaching to offer an effective and practical approach to enable mediators and coaches to enhance their professional practice.

A series of 6 online webinars with a range of presenters from a variety of disciplines sharing their experience and expertise on concepts of interest to conflict management coaches and others who work with people in conflict.

• September 9:     The Good Fight: Building Your Clients’ Mindset and a Skill Set for Productive Conflict Liane Davey
• September 23: Let’s Explore the Connections Between Resilience at Work and Conflict Dr. Catherine Carr & Craig Runde
• October 7: Coaching: The Art of Asking Questions Kenneth Cloke
• October 21: The Law of Reciprocity and the Loss Aversion Bias Gary Furlong
• November 4: Reflective Practice in Action Vik Kapoor
• November 18: The Body in Conflict: Why Embodied Approaches are Crucial to Conflict Resolution Amanda Blake

All Webinar Sessions will be on THURSDAYS - 6:00-7:00 P.M. EASTERN TIME ZONE (Canada) The webinars will be held by ZOOM and the link forwarded to registrants prior to each session.
Sessions will be recorded and forwarded to all registrants.

Total cost for all 6 webinars: $120 Canadian (approx. €85)

Registration and more information: https://www.conflictcoachingsummit.com/

MII Code of Ethics and Practice 

Presented by Karen Erwin. 8&9 Sept  12.30-14.00

ONLINE
3 CPD Points

MII Code of Ethics and Practice Training

Dates:  Delivered over two online sessions on Wednesday 8th September   12.30 - 14.00  AND Thursday 9th September 12.30 - 14.00
             Each session is  1.5 hours long.

Venue: Online via Zoom 

Time:     9.30 - 11.00 This course is two sessions in the same week.

Cost:      €75.00

Trainer: Karen Erwin. Advanced MII member; Past President The MII and an experienced trainer. For further information and testimonials on the trainer www.erwin-mediation.ie

CPD: This  training qualifies for 3 CPD points and fulfils the MII requirement for completion of the mandatory MII Code of Ethics and Practice training which must be completed every 3 years to retain membership of the MII. It has full MII approval.

Training content: The training, which is based on the Code of Ethics and Practice of the MII, is an interactive training using practical examples to illustrate points; it updates the Code where appropriate with the provisions of the Mediation Act 2017; it allows for participants’ experiences to be shared and questions to be asked and answers discussed.

Outcomes of the training:

By the end of the training you will have an in-depth understanding of ethical and practical issues that might arise in practice; you will know the implications of the Mediation Act 2017 as it affects the Code; you will have had the opportunity to raise issues from your practice and be informed of issues that other mediators have; you will have refreshed your mediation knowledge.  

Testimonials on the training:

“Excellent presentation – obviously very well prepared and knowledgeable”

“This was one of the best training sessions learning events I have attended in the field of mediation. Karen was easy to listen to and a font of knowledge”

“Excellent presentation. Really useful discussion of the materials. Kept group alert and focussed. Gave examples for clarity and invited and responded to all questions.”

Booking Form:  training@erwin-mediation.ie

Payment: Payment by interbank transfer.

Training materials provided.

Payment secures booking

Email training@erwin-mediation.ie for a booking form

For further enquiries call 0872 415 844.

Places are allocated on a first come and paid first served. 

Cancellation: If you cancel 14 days before the course you will get a full refund less an administration cost of €20.00. You will not be entitled to any refund if you cancel less than 14 days before the course. A substitute person may attend in your stead with an administration charge of €20.00.

The trainer retains the right to cancel or postpone the course in the event that there are not sufficient numbers booked.  

GDPR: As this is mandatory training to retain membership of the MII the Trainer will be liaising with the MII in relation to attendances on the course and the booking form will seek permission under GDPR to provide attendance information to the MII as well as anonymised evaluation comments to assist their quality assurance.

MII Code of Ethics and Practice 

Presented by Karen Erwin. 9th June and 10th June

ONLINE
3 CPD Points

MII Code of Ethics and Practice Training

Dates:  Delivered over two online sessions on Wednesday 9th June  9.30 - 11.00 AND Thursday 10th June  9.30 -11.00
             Each session is  1.5 hours long with a 5 minute break in the middle of each session. 

Venue: Online via Zoom 

Time:     9.30 - 11.00 This course is two sessions in the same week.

Cost:      €75.00

Trainer: Karen Erwin. Advanced MII member; Past President The MII and an experienced trainer. For further information and testimonials on the trainer www.erwin-mediation.ie

CPD: This  training qualifies for 3 CPD points and fulfils the MII requirement for completion of the mandatory MII Code of Ethics and Practice training which must be completed every 3 years to retain membership of the MII. It has full MII approval.

Training content: The training, which is based on the Code of Ethics and Practice of the MII, is an interactive training using practical examples to illustrate points; it updates the Code where appropriate with the provisions of the Mediation Act 2017; it allows for participants’ experiences to be shared and questions to be asked and answers discussed.

Outcomes of the training:

By the end of the training you will have an in-depth understanding of ethical and practical issues that might arise in practice; you will know the implications of the Mediation Act 2017 as it affects the Code; you will have had the opportunity to raise issues from your practice and be informed of issues that other mediators have; you will have refreshed your mediation knowledge.  

Testimonials on the training:

“Excellent presentation – obviously very well prepared and knowledgeable”

“This was one of the best training sessions learning events I have attended in the field of mediation. Karen was easy to listen to and a font of knowledge”

“Excellent presentation. Really useful discussion of the materials. Kept group alert and focussed. Gave examples for clarity and invited and responded to all questions.”

Booking Form:  training@erwin-mediation.ie

Payment: Payment by interbank transfer.

Training materials provided.

Payment secures booking

Email training@erwin-mediation.ie for a booking form

For further enquiries call 0872 415 844.

Places are allocated on a first come and paid first served. Max 15 people.

Cancellation: If you cancel 14 days before the course you will get a full refund less an administration cost of €20.00. You will not be entitled to any refund if you cancel less than 14 days before the course. A substitute person may attend in your stead with an administration charge of €20.00.

The trainer retains the right to cancel or postpone the course in the event that there are not sufficient numbers booked.  

GDPR: As this is mandatory training to retain membership of the MII the Trainer will be liaising with the MII in relation to attendances on the course and the booking form will seek permission under GDPR to provide attendance information to the MII as well as anonymised evaluation comments to assist their quality assurance.

Online Training

based on the book:

‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’
Author and Trainer: Gerry O’Sullivan

Training course to radically sharpen, focus, and improve your mediation questioning skills to help you facilitate parties to successful and sustainable outcomes.

Presented by Gerry O’Sullivan, O’Sullivan Solutions

Online using Zoom
28 CPD Points 

Detailed information and booking:

https://www.osullivansolutions.ie/shtml/training_S_questions.shtml

This information includes a video advertisement as well as a complimentary video from Module 1.

June 2021 course 9, 10, 16, 17 (1.30pm - 5.30pm GMT)

Cost: €429 - four half-day sessions

Venue: Online via Zoom 

THEMES COVERED IN THE SEVEN MODULES

Each module starts with delivery of the theory behind the question type, then film footage of a role-played mediation demonstrates the use of that question and this is followed by a presentation of its application to mediation practice. Workbooks with comprehensive notes, exercises and discussion points are also provided.

Introductory Module 1

Module 1a: The Context for Creating a Paradigm Shift

• This module shows the goals that need to be achieved when asking questions in mediation. You will learn how the distortion, deletion and deficit of communicated information can hinder or block conflict solution and the physiological changes that occur when parties are in conflict.

Module 1b: Use of 'The S Questions Model' and its application

• This module gives an overview of the framework of the S Questions Model and the four dimensions of questions within that model. It also introduces the Film Case Scenario that will be used as the context for all the filmed role plays in the other modules and the Practice Case Scenario that will be used in exercises post learning.

Module 2

Shift Thinking: Journey of Inference Questions

• The film contained in this module sets the context for the dispute, giving the interpretations and assumptions that parties made about the conflict situation and how this led to their misunderstanding of each other and to the positional stance that they took. These Journey of Inference questions make an unconscious thinking process conscious and introduce new insight to the parties that creates understanding between them. They shift a party's perspective from their old narrative towards a new and more healthy narrative.
  (Demonstration film is done with both parties in the room)

Module 3

Shift Thinking: Other People Questions

• The first film in this module illustrates how to challenge Kathy’s Journey of Inference (interpretations, assumptions and conclusions) by using Other People Questions and demonstrates how this can be done in a safe way. The second film uses Other People Questions with both parties in the room together at a later phase of the mediation. These questions broaden the perspectives of parties and make it easier for them to respond to questions which might otherwise invoke a feeling of threat. They facilitate a party to think cognitively, rather than from an 'avoid-threat reflex' state and they create understanding and illustrate empathy between parties.
  (Demonstration films are done with one party and both parties in the room)

Module 4

The two films in this module cover separate meetings with one of the characters, Kathy, during which a paradigm shift starts to take place as a result of the questions she is asked. As a result, Kathy starts to become more congruent in her communication and will be better prepared for the joint meeting.

Module 4a: Shift Thinking: Neuro-Linguistic Programming based Questions

• These questions bring clarity and explore subjective realities, reconnecting a party's language, along with its deletions, distortions and generalisations, with their actual experience.  They separate a party's 'fears' from the 'facts' and support a party to move from a place of intransigence. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach.
  (Demonstration film is done with one party at a separate meeting)

Module 4b: Distinctions and Differences Questions

• These questions also bring clarity and explore subjective realities. Specifically. they enable a party to step back from the conflict and view it with an alternative perspective. The questions bring clarity, relevance and boundary to a conflict. They bring measurement regarding something that requires more precise information such as the extent of an impact on parties; the level of understanding reached; the progress made during the mediation process; the appropriateness of solutions etc. These questions lead to an adjustment of a party's subjective reality and a paradigm shift in their thinking and approach.
  (Demonstration film is done with one party at a separate meeting)

Module 5

Shift Thinking: Cognitive Elements Based Questions

• This film demonstrates a private meeting with Tom and it shows how to identify clashing cognitive elements resulting in cognitive dissonance within him. The mediator demonstrates how to use this knowledge as a means for a party to identify future actions in order to return to a state of cognitive consonance. By returning to this state, a party can start to think logically and make rational decisions. These questions gently and safely challenge a party that is strongly defending their position or who appears to be in 'denial'. They facilitate a party to explore their dissonance so that they can get to the root of their inner conflict, and make decisions about how they need to address their conflict in the joint session.
  (Demonstration films are done with one party at a separate meeting)

Module 6

Shift Thinking: Underlying Interests Questions

• The two films in this module show how asking questions that go below the surface of a party’s position can lead to the core of their conflict and lead to their underlying interests and needs. Once this is done, parties become less emotional and are able to think cognitively and make decisions. Identifying these conscious or unconscious underlying interests provides a platform from which appropriate and sustainable agreements that meet a party’s underlying interests, rather than their positional demands, can be reached.
  (Demonstration film is done with both parties in the room)

Module 7

The two films in this module cover separate meetings with one of the characters, Kathy, during which a paradigm shift starts to take place as a result of the questions she is asked. As a result, Kathy starts to become more congruent in her communication and will be better prepared for the joint meeting.

Module 7a: Future Focus Questions

• Future Focused questions can change the state of a person so that they begin to think logically rather than emotionally. This allows them to safely think through the kind of agreements that could meet their underlying interests and needs. These questions paint a possible hypothetical, conditional or consequential picture on which parties can reflect and make decisions, from outside their current paradigm. These questions move a party off the conflict treadmill and lessen the chance of a party having an amygdala hijack and thinking from an emotional perspective.
  (Demonstration films are done with one party on their own as well as with both parties in the room)

Module 7b: Shift Thinking: Reflective Connecting Questions

• Reflective Connecting questions facilitate a party or parties to see the cycle of conflict that developed between them and how each of their actions may have led to a reaction from the other.  They enable parties to make connections and links between various facets of a conflict, thus broadening and expanding their thinking. These questions increase understanding and facilitate the parties to agree actions should an incident like this arise in the future. 
  (Demonstration film is done with both parties in the room)

Testimonials

“The Mediation Questions Training was excellent. Gerry expertly connects the psychological and theoretical elements to asking questions in mediation.   I found the content and delivery to be exceptional and I can honestly say that I have learned more from this incredible training than any other course I have completed. I attended the live four half-days online training and I have purchased access to some of the videos so that I can watch them again for increased learning.”

Sharon McGarr, BA (Hons) Psychology, MA Mediation and Conflict Intervention

Fieldwork Coordinator on the PRIMERA Project 

“I’ve just finished a brilliant online training course on Formulating and Asking Questions for Successful Outcomes in mediation, delivered by the wonderfully knowledgeable and published author, Gerry O'Sullivan. I highly recommend Gerry’s course - and her book!”

Rachael Bicknell, Founder Squaring Circles, Mediator & Solicitor, Edinburgh, Scotland

The online course is really insightful. It provides the opportunity not only to deepen the theoretical knowledge of the mediation process in a structured way, but also to practice some techniques with your peers.

Natalia Djandigava, Project Manager at Crisis Management Initiative (CMI), Moldova

I really enjoyed this thought-provoking online course and found it endlessly fascinating. It really will be a game changer for me with my mediations. Gerry brought the book alive and made the process of getting into the depth of the subject great fun as well. She gave so much of herself which brought it to another dimension. 

Amanda Gahan, Steadfast HR Consultancy, Dublin

If you have ever been in a Mediation and you know that you are stuck and need some guidance on how to transform the conflict this is the course for you. Gerry's online training will equip you with the confidence and the tools to navigate this space and become a better mediator. It has given me a template for asking questions that go beyond the traditional methods that I was familiar with.

Noreen Fitzpatrick, Focus Ireland

I just completed Gerry's online course and learned so much through a very practical and realistic approach. Gerry has a lovely way of gently getting to underlying issues which is invaluable, not just in business, but also day to day life.

Adrian Haines, Mediation, Negotiation & Conflict Resolution

Time:
 2pm to 6.30pm with 30 minutes break each day

Cost: €600