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Accredited Mediation Training

In order to become a Member of the MII a person must complete an MII accredited training course**

All training programmes approved by the Mediators' Institute of Ireland are assessed against specific criteria based on the competencies required for the various levels of membership. Please note that while the following listed training programmes have been approved by the Mediators’ Institute of Ireland (The MII), the MII is not responsible for the administration or delivery of these programmes. Also, to become a member of the MII, participants must register directly with the MII within 1 year of the date of the assessment.

Any person who is on an MII approved training programme is entitled to apply for Affiliation of the MII under the Trainee Affiliation scheme and any person who successfully completes an MII approved training programme and assessment is eligible to apply for Membership  status. 

Please note: Training Certificates are valid for 1 year from the date of the Assessment result. If more than 1 year has elapsed between the date of the assessment result and application for membership then applicants must retake and pass the MII skills assessment in order to apply for Membership. 

If you would like to apply to have your training programme approved, please refer to the MII Training Course Approval Process

** exceptions are considered for recognition of equivalent training completed outside of the island of Ireland.  

Continuing Professional Development training 

The purpose of CPD is to ensure that Mediators keep their knowledge and skills up to date for the benefit of users of their service and for their own personal and professional development. CPD has an underlying ethical premise that asserts that clients have a right to expect competent and skilledpractitioners. Thus every Mediator has a responsibility to maintain and develop knowledge and skills, and alongside the individual responsibility, lies the professional Institute's obligation to provide the means whereby this can happen. Most professional bodies acknowledge that CPD is a commitment to lifelong learning with an emphasis on 'home skills', thus for the MII, the emphasis is on mediation skills. The MII requires that all practising Members complete a minimum of CPD hours and has agreed a CPD points system. 

View the list of upcoming CPD courses

For information in relation to MII accreditation, membership, ethics or policy you should review the relevant section of this web site or contact 

For information on becoming a registered MII member or Affiliate, please see Membership Overview.

Mandatory additional training 

40 hours Separating Couples training is mandatory for members who wish to be certified to mediate with Separating Couples.

Modules are delivered in the areas of  Family Dynamics, Principles of Mediation within a family context, Family Conflict, Separating Couples Dynamics and Conflict, Family Mediation Processes, Intimate Partner Violence, Child Focused Mediation, Child Protection, Family Law and Separating Couples mediation, Mediating Living Apart, Mediating Financial Arrangements and Drawing up Mediation Settlements. (Full Details for each of the modules)


This training is a requirement for members of the MII who wish to practice as separating couples' mediators.  Participation in this training by a person who is not, at the time of completing the training, a Member of the MII or cannot demonstrate that they have successfully completed MII Accredited Certified Training and MII Certified Assessment prior to this training, will not be recognised retrospectively should a person make an application for membership of the MII at a later date.


Separating Couples Specialist Family Training Programme -new curriculum from 1st April 2021. Applications are now open for suitably qualified trainers to provide this course. Full details and an application form are available here:  


Code of Ethics and Practice training is mandatory for all members and must be completed once every three years.  The training is interactive and highlights issues such as confidentiality and case management with examples from mediation experiences and, where appropriate, cross referring to the Mediation Act 2017.


Elder Mediators must hold EMIN certification in order to practice in this sector (from 1st January 2024).

Other sector specific mandatory training may be introduced in the future.


Accredited Training Course Listing 

Please note that these courses are not run by the MII. All information and booking is through the contact listed for each course.

Advanced Diploma in Mediation

Presented by The Honorable Society of King’s Inns.

Henrietta Street, Dublin 1, D01 KF59

Address: The Honorable Society of King’s Inns, Henrietta Street, Dublin 1, D01 KF59  

Hours in training: 40     Hours required outside training: 20 (some of which will be very directed learning, including watching online lectures, taking quizzes etc.)

Course delivery: In-person, on-site at King's Inns, one day per week over six consecutive weeks

Max number on course: 24  

Price: €4950

Contact Details: or

Phone: +353 1 874 4840      

Principal Trainers:    Teresa Blake SC


Upcoming Programme Dates: 26th May 2023

Course Information: 

Course Structure: 

The course will be at least 60 hours in duration and will consist of the following parts:

  1. Online (20 hours): knowledge (self-directed learning, manual, online lecture/topics summary, online quizzes, which must be completed before moving on to the next topic); and
  2. In-person (40 hours): on-site at King's Inns, one day per week over six consecutive weeks. Covering skills/practice, i.e. roleplays followed by feedback from trainers/peers/self with an emphasis on the importance of reflective practice for improvement and with a requirement that students participate in other skills exercises and discussions.


1. Knowledge - manual and/or online delivery 

20 hours of a combination of: study of course manual, online knowledge summary/lecture and an online quiz. This is a minimum requirement and further study of the manual and additional reading materials is recommended.

Five core subject areas will be covered:

  1. Conflict: theories, principles and mapping;
  2. Mediation: overview, essentials, approaches and contexts;
  3. Mediation process: phases and joint private meetings;
  4. Negotiation as a mediator; and
  5. Regulation and ethics.


2. Skills/Practice - onsite delivery

40 hours of in-person training, of which in excess of 30 hours will be roleplay and mediation skills practice sessions. This is a minimum requirement and course participants are encouraged to form their own independent skills practice groups in the form of online or in-person study groups to roleplay mediation scenarios in addition to classroom hours. 

The in-person training element of this course will include an introduction focusing on an explanation of experiential learning; an icebreaker, which will enable participants to activate group dynamics; and a course overview, explaining the course components. The main focus of the in-person training will be on roleplays and skills practice, during which there will be an emphasis on learning by doing and on acquiring key practical skills.

Students will be informed about assessment methods, including external MII assessment and the elements for accreditation.

The Programme:

Course Aim:

The aim of the course is to enable participants to acquire the requisite knowledge and skills to conduct a mediation in compliance with best practice standards. The course will cover theories of conflict, fundamental concepts in mediation, the mediation process as well as communication, negotiation and associated skills. It will examine regulatory, legal and ethical obligations in mediation. Online mediation will also be discussed.

Course Objectives:

The course objectives are to enable participants to:

  • Describe and apply conflict theory to the practice of mediation;
  • Know the foundation concepts of mediation and contrast same with other ADR mechanisms;
  • Distinguish between different styles of and contexts for mediation and knowing when a dispute is suitable for mediation;
  • Know and deploy the process phases of mediation in practice;
  • Learn and exercise appropriate communication skills in mediation;
  • Explain and apply the Mediation Act, 2017 and other relevant sources of law; and
  • Recognise and respond to ethical issues in mediation.


Methodology and evaluation:

Students will be tested by means of an online quiz after completion of each section of the knowledge component part of the course. Practical mediation skills will be assessed by means of external assessment by the MII to obtain Certified Mediator status. This will take the form of a filmed mediation, following which a reflective piece will be submitted by the candidate.

   In addition to the MII roleplay assessment, participants will be required to submit a reflective essay on a topic in mediation skills or on the Mediation Act.

Admission Requirements: All applicants will be asked to demonstrate suitability for the course by writing a short personal statement about their suitability and motivation for taking the course. Applications will take place via King’s Inns dedicated applications portal. Prior experience of mediation will not be required.

Senior Trainer (name):     Teresa Blake SC (Course Co-Designer)

Training experience:

Teresa Blake SC was a lecturer at University College Cork in Human Rights Law and Public International Law, and has designed and taught on bespoke courses on a wide range of topics for various institutions and pubic bodies. Teresa completed the QQI Level 6 Train the Trainer course with the Open College in 2021.


Senior Counsel (2014); Diploma in Mediation (Law Society) 2019; Mediator [MFI] 2009; B.SS(CQSW)(1977), Dublin University; LL.B, University College Cork (1986); LL.M, University of Nottingham (UK)(1988); Barrister-at-Law, King’s Inns (1994).

Teresa Blake is a Senior Counsel. She has been practising at the Bar of Ireland since 1995 in the area of public law including family, child protection, welfare, asylum and immigration, education, disability, and housing law and related areas.

She is a qualified mediator accredited by the MII. She provides private mediation services and acts as a volunteer mediator with community mediation networks. She has completed the separating couples mediation course.

Cathrina Keville BL (Course Co-Designer): Junior Counsel (1993); LL.B, Trinity College Dublin, LL.M (Eur Law) University of Exeter; Barrister-at Law, King’s Inns; MII Accredited mediator; Diploma in Mediation, Law Society (2019); QQI Level 6 Train the Trainer Course, Open College in 2021. Cathrina has lectured and tutored widely in various aspects of law in DIT, UCD and Trinity. She has chaired mental health tribunals for 13 years, is an adjudicator/mediator with the RTB, and a board member of and mediator with Dublin Community Mediation. She is an elected member of the Bar Council and chairs its ADR Committee. Cathrina is a committee member of Arbitration Ireland and a Board Member and director of the Dublin Dispute Resolution Centre. She is a qualified family and separating couples’ mediator. Along with Teresa Blake SC, Cathrina assisted with the design of the King’s Inns course.


Other Trainers:

Our faculty of experienced Senior and Junior Counsel mediators are from a broad range of practice and mediation specialities including employment, industrial relations, commercial, personal injuries and medical negligence.

All faculty members are experienced legal and mediation practitioners who have lectured and trained widely within their specialist areas.


Oonah McCrann SC: BCL, Dip.Eur.Law, CEDR Accredited Mediator; Junior Counsel (1983); Senior Counsel (2003).

Hugh Mohan SC: BCL, Accredited Mediator (CEDR), Accredited Mediator (Harvard), Member of the Chartered Institute of Arbitrators (CIArb) Ireland, Junior Counsel (1985), Senior Counsel (2000).

Sara Phelan SC: B.Sc. (Pharm), TCD (1988), Prof Dip Prof Reg, UCD (2019), Prof Dip Arbitration, UCD (2020), Accredited Mediator (CEDR), Arbitrator (FCIArb), Certificate in Advanced Negotiation (CEDR), Harvard PON Global, Junior Counsel (1996), Senior Counsel (2013).

Mark Connaughton SC: CEDR Accredited Mediator, Accredited Advocacy Trainer (IATC), Junior Counsel (1989), Senior Counsel (2002).

Peter Ward SC: BCL, LL.M, CEDR Accredited Mediator, Junior Counsel (1985), Senior Counsel (2009).

Sara Moorhead SC: A.M., CEDR Accredited Mediator, Junior Counsel (1989), Senior Counsel (2004).

Cathy Smith SC: BA (Law & European Studies), CEDR, Junior Counsel (1997), Senior Counsel (2021)

Michael O’Connor SC: BA, LL.B, LL.M (Public Law), Accredited Mediator, Junior Counsel (1996), Senior Counsel (2022)

Keelin O’Reilly BA; MEd; Chartered MCIPD; Cert in Mediation, !PA (2008); Accredited MII Mediator (2008), Advanced Mediator (2012).

A pre-recorded expert lecture was also provided by Marguerite Bolger SC, prior to her appointment as a High Court Judge:
The Hon Ms Justice Marguerite Bolger - LL.B, M.Litt., CEDR, Harvard PON, Accredited Mediator, Accredited Advocacy Trainer (IATC), Junior Counsel (1993), Senior Counsel (2009).



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Microcredential Programme in Professional Mediation at Maynooth University

Presented by Catherine O'Connell.

Maynooth University

General Information:


  • Organisation: Blossom Development and Maynooth University
  • Principal Contact: Catherine O'Connell
  • Phone: 087 9936237
  • Email:
  • Venue: Maynooth University 


Course Information:  

 Cost:           price to be confirmed shortly

Maynooth University and Blossom Development are offering an in-depth programme in professional mediation training which combines theory, knowledge and intensive skills training. It is run over 7 full days at Maynooth University and 4 evenings online from 6.00pm to 8.30pm.

Dates: and Times:

62.5 hours in class training and 30 outside training:
Course dates and price to be confirmed shortly

Competency Assessment:  Saturday 17th December


Course Structure: The course is run over seven full days ( 6 x Saturday and one x Friday) along with four evening Zoom classes from 6pm to 8.30pm. After the programme, a further day is allocated for a competency assessment and successful candidates may apply to register with the MII as a Certified Mediator eligible to practice. 

About the Programme:

This course is highly interactive whilst also allowing participants understand the theory of conflict and mediation. Participants will be asked to engage with each other and work together outside of class. It is ideal for anyone who needs to work with people and manage them. It is suitable for leaders, managers, HR consultants and employees along with those wishing to specialise in conflict intervention and communication.

Course Aim:  To equip participants with the knowledge, skills, attitude and awareness required to intervene positively and/or mediate with people experiencing conflict and difficulties in a variety of situations. Information is also available at

The objectives (learning outcomes) of the programme are:

  • To develop participants understanding of the theory of conflict and ADR how conflict happens, escalates and impacts people and organisations.
  • To develop awareness of conflict styles and facilitate skill development so that participants can expand their repertoire of conflict behaviours to suit the contexts they find themselves in.
  • To attain a good understanding of core mediation and ADR concepts, theories, models, processes, and principles.
  • To develop participants’ mediation skills to the level of competency as laid down in MII certified assessment requirements.
  • To raise participants’ awareness of how their own triggers and biases can impact the mediation process and to facilitate ways of managing them.
  • To learn how to create an environment of trust, rapport and empowerment when facilitating people in conflict. 
  • To provide participants with essential information which guides mediator’s behaviour e.g. The Mediation Act (2017) and the MII Codes of Ethics and Standards.
  • To provide participants with opportunities to work with power and develop their own reflective practitioner.

To confirm a place before paying please contact Catherine at:  or phone 0879936237     

Application for phase 1 is through Maynooth University   PAC CODE: MMC17 – Cost €1950.00

Phase 2 allows attend further 10 hours of additional professional mediation training and complete a competency assessment. A fee of €350.00 is payable to Blossom Development

Trainer Biography available at:


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Certificate in Mediation Training (Focus on Workplace and Commercial)

Presented by Acrux Consulting Ltd.


Region: National / International

  • Lead Trainers: Gerry Rooney / Ray Flaherty
  • Price: €2600 to include all course material, CDRom and assessment fees.
  • Region: National / International
  • Organisation: Acrux Consulting Ltd.
  • ACRUX Consulting Ltd
    Donard, Knights Hill, Old Coach Rd, Balrothery, Co Dublin

  • Contact Details:
  • Principal Contact: Gerry Rooney
  • Address: Acrux Consulting Ltd. 
  • Tel: +353 1 8411664
  • Email:
  • CC:
  • Venue:

    Dublin and nationwide

    Blended, a mix of online and face to face training.

    All current Covid restrictions and guidelines applying.

Experience: Training provided to many Mediators in Ireland and internationally including Certified Training for Mediators in the Equality Tribunal and many in house programmes for National and International companies.

Course Dates 2024: (60 hours over 8 days)

                     Proposed Mediation Training dates

28th February (Online)

5th & 6th March

19th & 20th March

2nd & 3rd April

16th April. Assessment day

To book into the January course an early commitment and reservation fee will be required. As space on these courses is limited and the early programme is always well attended, We urge you to reserve your place as soon as possible.

  • Course Structure: Seven one day modules plus one day assessment. Assessment is recorded and participants are required to present a reflective learning self-assessment
  • Hours in training: 54
  • Hours outside training: 30
  • Numbers on course: 9 -15
  • Cost: €2600 inlcuding assessment

The Programme
Our trainers are experienced in Workplace and Commercial Mediation. MII Acredited Programme. 

Course Aim
To develop knowledge and skills of Mediation with a focus on workplace and commercial Conflict disputes

Course Objectives
To provide participants with an opportunity to acquire and practice the skills of Mediation and to be confident in conducting a workplace/commercial mediation.

Methodology and Evaluation
Blended learning applying the principles of Adult Learning with a key focus of skill development through role play and case studies. MII role play assessment (100% attendance is required) with written assignment and completion of prescribed reading.
Senior Trainers: Gerry Rooney and Ray Flaherty

Training experience
Both Ray and Gerry have extensive experience in delivering Mediation and Conflict Resolution Skills training in Ireland, the UK and the USA.

Gerry Rooney a practicing mediator and experienced trainer of mediators. He is also an experienced investigator.
Ray Flaherty is a practicing mediator and is currently on the panel of Mediators with the new Private Residential Tenancies Board. Ray has been recommended by the Labour Relations Commissions for mediation and conflict resolution interventions. 

MII Certified Mediator Training Programme –Overview

(60 hours, plus 20 hours out of class work including e-learning).

Pre-work (Approx. 5 hours)

·      Online programme “Understanding and Defining Interpersonal Conflict – An Introduction to Conflict Management Skills”

Part 1: Defining conflict and perceptions and how they emerge; and how to address difficult behaviours that can develop in a conflict situation

Part 2: Understanding and Recognising the Use of the Thomas-Kilmann Conflict Mode Instrument (TKI) behaviour and how you can become more effective in resolving interpersonal conflict.

Whilst the programme has a focus on dealing with an interpersonal (workplace) dispute, it is designed to provide participants with a practical overview of understanding and dealing with conflict by applying some of the principles of mediation, and provides a link to a video of a workplace mediation conducted by an ACAS mediator

·      On line Listening Skills Assessment of personal listening profiles.

Tutor Led Training

The tutor led training is conducted over 7 days of intensive practice, knowledge and case studies over four modules, followed by a video-taped skills assessment on day eight with a written assignment.  The training adheres to the certification requirements for MII Mediators (a national and internationally recognised qualification).  The training will focus on developing the skills to provide facilitative mediation, the most widely used mediation approach, but will also introduce the participants to other forms of mediation and how to blend the approaches as appropriate to the dispute and the parties.

Module 1 (Day 1 and 2)

·      The Mediation Process : (7 hours)

Introductions and Expectations including ground rules and learning contract

Review of e-learning including Understanding Conflict, Conflict Theory, and Conflict Mapping, Thomas Kilman Conflict Modes Self-Assessment, listening skills, and models for identifying and mapping conflict

Introduction to The Mediation Process

o   What is Mediation, and what it’s not

o   The Role of the Mediator- what you know does not matter, what you do does!

o   The Mediators Tool Kit – Skills the Mediator deploys at various stages of the process.

o   Short video of a conflict and exercise in preparation for Mediation.

·      Pre mediation documents- information for the parties, agreement to mediate (1 hour).  Documents and agreements to mediate for Medical negligence claims.

·      Mediation – The Preparation Stage (2 hours)

o   Pre-Mediation activities including documentation and Agreement to Mediate

o   Addressing resistance to the process

o   The Opening Session – “storytelling” phase and listening skills

·      Different Areas for Mediation with a focus on application of mediation in medical negligence (1 hour)

·                         Managing the Mediation Session (4 hours)

o      Overview of the stages

o      Focus on opening sessions

o      Storytelling

o      Skills in paraphrasing, reframing, summarising, partialising, and feedback

o      Exploring the issues including questioning/probing skills

o      Understanding Personal Prejudices and how they might affect the mediation process

o      Case study’s and role play


Module 2 (Day 3 and 4)

Managing the Mediation Session (3 hours)

o    Listening skills assessment feedback

o    Managing the parties, emotions, and challenging behaviours

o    Recapping, mutualising and normalising

o    Problem Identification and Options

·      Negotiation Skills and Interest Based Bargaining – (1 hour)

Helping the parties to compromise and understanding win-win negotiations or when “winning” is not enough!

·      Legal framework for the Mediation process, (1 hour)

Confidentiality and legal implications for mediation including Child Protection/Abuse in Care; capacity to mediate.

·      Tips for dealing with difficult/challenging behaviours (1 hour)

Transactional Analysis, the JOHARI Window, and the Dimensional® Model of Behaviour

·      Video- Mediation in action (1 hour) Videos will be available on line for participants to review out of tutor led time

·      Use of Questioning (1 hour)

Understanding the power of questions, and how to design and use effective questioning skills as a mediator.


Mediation Role plays – see below

Module 3 (Day 5 and 6)


Managing the Mediation Session (2 hours)

o    Developing possible solutions with the parties

o    Brainstorming, Hypothesising – shared and unshared

o    Reality Testing

o    Caucusing

o    Solution Phase

o    Making the Agreement

 Different mediation Styles and Intercultural Mediation(1 hour)

      Review of the different Mediation Styles and Intercultural Mediation

·      Ethics of Mediation ( 1 hour) Understanding and adhering to the MII and international standards and ethics of mediation

·      Avoiding Prejudice and Bias (1 hour)

·      Understanding the Dynamics-frames of reference (2 hours)

o   Transactional Analysis

o   Johari Window

o   Power of Mindsets and cognitive dissonance, dealing with the two truths

·      Agreements (1 hour)

o   Written Agreements,

o   Memos of Understanding and

o   Closure


Mediation Role plays and Fisbhbowl– see below

Module 4

·      Recapping  the Mediation process ( 2hours)

·      Individual and collective feedback

·      Drafting Agreements (1 hour)

·      Assessment preparation (1 hour)

·      Home reading- Mediation Styles, and e-learning resource (min 20 hours)


Mediation Role plays – see below

Assessment Day


Role Plays and Case Studies

(30 hours) to ensure each participant has been exercised in:

·      introducing the process

·      gaining experience in managing resistance to the process

·      managing the opening sessions

·      working with the story telling phase

·      Identification of issues and possible solutions

·      Fish bowl exercise (real time 5 hour mediation session co-mediated by the participants)

·      managing the exchange and relationships,

·      reframing and developing skills to surface the issues and deal with emotions,

·      problem solving,

·      Negotiating for Agreement, and

·      addressing agreement concerns

·      drafting agreements/heads of agreement/Memos of Understanding

Assessment (1 day)

·        Assessments – videotaped real life case assessments following the MII Assessment criteria.  ACRUX will apply the MII assessment standards and marking sheets, and will have at least one external assessor attend the assessment day to randomly select and assess candidates.

·        All assessments will be recorded on DVD and reviewed by programme director before assessment sign off ensuring each candidate is subject to two assessors reviewing their role play.

·        Candidates will be required to complete a self-reflective written assignment on completion of assessment role play and before certification.  Written assignments must be submitted within 3 weeks of assessment role play.


The programme is highly interactive to ensure the transfer of the skills occurs and that the participants are provided with the opportunity to develop and practice their mediation skills in a safe environment. Our activities include:

·        Approximately 30 plus hours in skills practice

·        Discussion groups

·        Exercises in small groups and plenary sessions

·        Real time feedback

·        Interactive CD and e-learning for use and reference throughout the programme

·        Role plays and Case Studies based on real situations

·        Focused Case studies

·        Videos of mediation in practice

·        Pre-course e-learning


We apply a flexible approach to the training by delivering the programme in either one, two or three day blocks depending on participant needs.

All the role plays and case studies will be based on actual cases. Participants will be provided with an interactive DVD on mediation skills which contains a further 20 hours of learning which should be completed during the course.

Each module is facilitated by an experienced Mediator(s) of at least MII Practitioner Membership Level, and holding trainer certificates. Our programme is highly interactive where knowledge and theory is integrated through action learning sets and open discussion.  Role playing and real time feedback is provided during each module to ensure we apply an approach of accelerated learning in a safe environment. 

ACRUX provides on-going support to participants on completion of training. Telephone support to all mediators is free of charge. 

Materials provided include the following:

-        Pre course e-learning including self-assessment of conflict management skills and personal listening skills profile (on line assessment).

-        Comprehensive hand-outs for each module

-        One to one feedback from our tutors

-        Mediations Skills assessment and individual feedback reports

-        MII Recognised Certification following successful assessment.

Acrux Consulting Ltd. 8  ( 01 8411664/ 087 4194812

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Accredited Mediation Training Cork 2024

Presented by RoundTable Solutions Ltd.

Blended Online and Cork Spring/Summer 2024

Online and classroom base  Spring/Summer 2024

Presented by RoundTable Solutions Ltd. 


General Information:

  • Email:
  • Organisation: Round Table Solutions Ltd
  • Principal Contact: Ber Barry Murray
  • Training Co Ordinator: Myrtle Howe
  • Wesbsite:
  • Venue: On line & Classroom based learning (Cork).

Contact Details:

 Dublin Tel: 01 5390212   Cork:Tel: 021 2339350   Galway Tel: 091 393160

Address:  28 South Bank, Crosses Green, T12 EF22

About this programme:

The RoundTable accredited certified mediation training programme offers you the opportunity to train as a mediator. Over the course of three months, you will gain an understanding of conflict, alternative dispute resolution, mediation legislation and the transformative, facilitative and evaluative models of mediation.  You will learn the skills and techniques of mediation, explore your style of mediation and apply your learning in simulated mediation situations, culminating in your preparation to go forward for assessment to become a certified mediator with the Mediators Institute Ireland.

What the programme covers

This blended learning programme (classroom and online) is guided through three principal  themes

Modules include:

Module 1: Introduction to Mediation

  • Theory and models of Mediation
  • Areas of Mediation
    • Workplace Mediation
    • Commercial Mediation
    • Community Mediation
    • Family Mediation
    • Healthcare mediation
    • Peer Mediation
    • Elder Mediation
  • Co-mediation
  • The Mediators’ Preparation
  • The Mediation Act 2017
  • The Mediators’ Institute Code of Ethics

Module 2: Understanding and Managing Conflict in Mediation

  • Conflict Styles & Cycles
  • Brain Science & Dispute Resolution
  • Working with conflict
  • Managing people in conflict
  • Capacity and competence in mediation

Module 3: The skills of the mediator

  • Values
  • Active Listening
  • Empathy
  • Use of language
  • Questioning & Circular questioning skills
  • Working with Emotion
  • Capacity and Competence
  • Power
  • Framing and Reframing
  • Caucus

Module 4: Mediation Process

  • Identification of Issues
  • Option Development
  • Theory and Practice of Negotiation
  • Interest- and Positional- based negotiation
  • Decision Making
  • Drafting Agreements
  • Post Mediation


Module 5: Role Play Practice

  • Practice on undertaking online mediation through role plays
  • Practice on undertaking face-to-face mediation through role play and in-depth feedback (2 days)


Course Dates Spring 2024:  Cork

This course is a blended learning course with 4 days classroom work and 6 sessions on-line (using zoom).


  • 23rd April 2024                                    9.00 a.m. – 1.00 p.m
  • 25th April 2024                                    9.00 a.m. – 1.00 p.m
  • 30th April  2024                                   9.00 a.m. – 1.00 p.m.

Classroom Based

  • 2nd May 2024  Cork                            9.00 a.m. – 5.00 p.m.


  • 7th May  2024                                        9.00 a.m. – 1.00 p.m..
  • 10th May 2024                                       9.00 a.m. – 1.00 p.m..
  • 14th May 2024                                       9.00 a.m. – 1.00 p.m.
  • 16th May 2024                                       9.00 a.m. – 1.00 p.m.
  • 21st May 2024                                       9.00 a.m. – 1.00 p.m.

Classroom Based:

  • 23rd May 2024 : Cork                              9.00 a.m. – 5.00 p.m.



Assessment occurs during the training days on understanding, participation and evidence through role play of acquired skills.  In addition, learners will engage in a continuous cycle of self-observation and self-evaluation. Learners are required to complete a Conflict  Assignment (2500 words) .  This assignment is evaluated by the trainers and is used to assess participants' integration of skills and knowledge throughout the training.

To become a Certified mediator with the Mediators' Institute of Ireland, participants must go forward for certification.  This certification is a videoed assessment where the participant demonstrates the core mediation skills through role-play of a simulated workplace conflict.  Dates : 18th and 19th June 2024

Course Fee: €2325 (this includes the external assessment)


For registration form please contact:

Course Details

Accredited by the Mediators’ Institute Ireland

       Learning Commitment (  60+ hours)

  • On Line Learning :          32 hours
  • In Person Learning:        16 hours
  • Self Directed Learning:   20+ hours
  • External Assessment Day
  • Full attendance required.


Lead Trainer:

Bernadette Barry-Murray

Ber is an advanced mediator with the Mediators Institute of Ireland and the International Mediators Institute, with 20 years’ experience working as mediator, having qualified in 2000. She has mediated complex disputes nationally and internationally, assisting those who are party to the mediation in arriving at a resolution.  The breadth of mediations undertaken, includes workplace, family, commercial, education, medical, financial, succession and land disputes.

Ber is currently the President of the Mediators Institute of Ireland, and was previously the family sector representative and on the accreditation committee. 

In addition to being a Mediator, she holds a master’s degree in education and a law degree. She has trained mediators since 2004 at certified level; for the family sector and has trained and supervised mediators to become practicing mediators.  She delivers a practical applied programme Click here for more information on Ber’s experience.




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Certified Mediator Qualification Training

Presented by Mediation Academy of Ireland.

Co. Kildare

Contact:   John Sherlock

Phone:     087 9385443



Course Brochure

Course Information

Course Structure:  40 hours training and 20 hours MII approved assessment 

Hours in training: 40 hours                   

Hours required outside training:  Assignment


Venue:   Springfield Hotel. Leixlip, Co. Kildare  Location Map

Parking is available onsite.

Course Timings:  9.00am – 5.00pm

Max number on course:  12 Cost is €1350 eur plus 350 eur assessment fee.

Early Bird booking rate is available. Please call for details.


Upcoming Programme Dates 2024

May 9th 10th 11th 17th 18th. 

(9.00am – 5.00pm) and further date for pre assessment training. 

Assessment date to be arranged.

Course Aim:  the aim of the course is to train individuals to become certified mediators and to provide an excellent understanding of the mediation process. 

Course Objectives: The main course objectives would be to provide an understanding of mediation as a career, mediation as an alternative to litigation, teaching the mediation process, completing the MII approved assessment and basically training the individuals in mediation as an alternative form of dispute resolution. 
Methodology and evaluation:  
the course will comprise 40 hours training which will include workshops, assignment, role plays, discussion, and MII assessment
Admission Requirements:    none at present
Senior Trainer:     John Sherlock
John M. Sherlock

Certified member of the MII and founding member of the Mediation Academy of Ireland. John has worked as a senior lecturer in Communications Studies at the Garda College, Templemore. He is registered with Teaching Council of Ireland for further Education with qualifications in Legal Studies from DIT Dublin. Currently John is working as mediator with the Cavan Family Resource Centre. In addition he works as tutor with trainee solicitors in Mediation workshops with the Law Society of Ireland and as adjudicator for national & international mediation competitions.

Other Trainer:
Marty Lynch

Marty Lynch is a Certified Mediator from Cavan. He has been working as a mediator since 2008. His experience includes taking cases in community, neighbourhood, workplace, family and separating couples. His interest in mediation and alternative dispute resolution stems from his involvement with cross border and peace building organisations, in the border regions.



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Certified Mediation Training

Presented by Consensus Mediation.


General Information

Course Information

  • Course Structure: Online webinars,  In-person full day sessions and Assessment day - date to be confirmed
  • Hours in training :46 hours tutor led, 20-24 hours self-study/online modules/role play practice in peer groups
  • Hours required Outside training: 20
  • Venue:  TBA
  • Course Timings:   TBA for Autumn 2024
  • Numbers on course:  8 - 15 
  • Cost: €1,850 (early bird rate until July 1st)  - €2,100


The Programme: Certified Mediation Training Programme Outline

Course Aim: 

To give participants the required level of skills, knowledge and attitudes to enable them to practice as Certified Mediators

Course Objectives:

  • To develop an understanding and knowledge of mediation theory, principles, practice and methods
  • To gain an awareness in participants of their own styles and approaches to dealing with conflict
  • To develop a theoretical understanding of conflict, managing conflict and principles of conflict resolution
  • To develop understanding of different styles and models of mediation
  • To give participants an understanding of the structures and processes involved in mediation
  • To raise awareness of the external context of mediation i.e. role in dispute resolution, working with other professionals, ethical dilemmas etc.
  • To raise awareness of the influence of one’s own professional and personal assumptions and biases on the mediation process
  • To develop effective skills, knowledge and attitudes in mediation to meet the certified assessment requirements
  • To give participants an opportunity to practice skills in simulated role plays
  • To develop confidence and ability in participants and enable them to practice as certified mediators on completion of the course


Training will be based on principles of adult learning and of accelerated learning and involve didactic presentations, interactive group discussion, video demonstrations, simulated role plays  as well as participants completing required reading and submitting relevant written assignment.
Assessment: Essay assignment (3,000) words and MII Role play.

Senior Trainer: Mary Rafferty

Mary is an accredited Practitioner Mediator and Conflict Management Coach, and has mediated, trained and coached in conflict-related areas (conflict management skills, bullying and harassment) in a wide range of organizations and workplaces in the public, community and voluntary sectors. Mary is also Chairperson of Mediation Border Counties, a volunteer mediation service that works mainly with separating couples in the Cavan/Monaghan area. With a background in education and social work, Mary has many years’ experience in training and educating adults ranging from lecturing on the Masters in Dispute Resolution, Independent Colleges to delivery of accredited training in mediation as well as an approved trainer in CINERGY ™ Conflict Management Coaching.  Mary is a director of the Mediators’ Institute of Ireland and Chairperson of the Accreditation Policy Committee.

B. Education, M.Sc., Practitioner Mediator MII, Accredited Conflict Coach.


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Certified Mediation Training Programme

Presented by Institute of Public Administration.

Dublin and nationwide

Presented by Institute of Public Administration.


Dublin and nationwide

Course Structure:

Mediation Training Dates for 2024:

Programme 1: January 15th & 16th , 29th & 30th , Feb 26th, 27th & 28th

Programme 2: March 5th & 6th , 20th & 21st April 16th & 17th & 18th

Programme 3: September 12th & 13th , 26th & 27th October 14th 15th & 16th

Programme 4: November 5th & 6th , 19th & 20th December 11th, 12th & 13th

January 2025 13th,14th.15th and 16th

Course price: €2850 (includes assessment)

  • The Cert in Mediation comprises of seven days in-person run over three modules within a three month period. An additional and separate assessment day will be run following each training programme following which successful candidates will be eligible to register as Certified Members of the MII.
  • Hours in training: 49 (7 hours x 7 days) hours in person led by fully qualified and experienced mediator trainers.  100% full attendance is required.
  • Hours required outside training: approximately 11 hours  outside the classroom (over night reading, research, write and submit 2/3000 word assignment, role play practice)
  • Venue: Institute of Public Administration, Training & Education Centre, Lansdowne Road, Dublin 4 (also provided in-house for organisations as requested)
  • Ph: +353 1 240 3600
  • Website:
  • Email:
  • Course Timings: 9.30 a.m. to 5.00 pm daily in person
  • Numbers on course: Max of 12 participants
  • Cost: €2850.00 including MII Assessment on successful completion of the 60 hour course (The ratio of facilitators/mediators working with the group during each module of the training programme is four to one).

The Programme:

The Programme – Aims and Objectives

The overall aim of the programme is to provide participants with a comprehensive understanding of all aspects of Mediation as well as expertise in mediation skills for the management of workplace and organisational conflicts and disputes. The programme is suitable for those seeking to gain a greater understanding of mediation (leading to ‘Associate Member’ level of the Mediators’ Institute of Ireland (MII)) as well as those who aspire to practice as a Professional Mediator at ‘Certified Practitioner’ member level. (Trainees can qualify for ‘Certified Member’ status of the MII on completion of this 60 hour training programme plus attendance at an Assessment Day and successful completion of the assessment process i.e. a videoed role-play and written self-assessment piece, which is assessed by an independent MII approved assessor).

On completion of the training programme, participants will have:

  • An understanding of mediation as a mechanism for dispute resolution and its appropriate use
  • An understanding of the five step framework for mediation and how to manage the mediation process
  • An understanding of the Role of the Mediator
  • Developed mediation related skills including active listening, facilitation/negotiation/communication skills, ability to deal with different personality types and other intervention strategies used including a repertoire of relevant personal skills through experiential role plays
  • A greater understanding of their own personal skills development needs in relation to working as a Mediator
  • A greater understanding of conflict – types and causes of conflict
  • An understanding of why mediation, as a process, is rapidly developing in various facets of Irish society and business.

This course is suitable for:

  • Managers, Team Leaders, HR Practitioners, Consultants, Advisers and others who negotiate and deal with conflict and dispute resolution
  • Officials and non full-time Trade Union Representatives
  • Partnership Facilitators/Partnership Committee Members
  • Those who want to become accredited Professional Mediators
  • Anybody – at any level - with responsibility for resolving workplace disputes and conflict who wishes to enhance their skills in this area.

Methodology and Evaluation of the course

The programme takes place over seven days. run in three modules, over a 2/3 month period, is highly participative and practical. Learning approaches include short lecture inputs and facilitated group discussion. Much of the learning happens from insights derived from ‘working-through’ case-studies and experiential learning through role plays along with on-going feedback and coaching during these sessions.

Trainees will also be required to undertake an agreed mediation related project (2000 –3000 words) between the second and third module.

Evaluation of participants happens through ongoing assessment throughout the training programme along with satisfactory completion and presentation of a mediation related project.

Full attendance on the seven day course is required by trainees.

Admission Requirements

A genuine interest in Mediation as an approach to conflict resolution along with a discussion with lead trainer, Frances Stephenson, to ensure suitability of training programme.


Lead Trainer:  Frances Stephenson, MII accredited Advanced Mediator and Director of Mediation Training Programmes IPA. 

Frances works along side a team of highly skilled experienced mediator trainers who have many years’ experience working in mediation.


This Mediation Training Programme may also be run in-house for organisations

Contact details:Ph: +353 1 240 3600  E:


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Certificate in Mediation

Presented by Catalyst Consulting / IBEC.

IBEC, 84/86 Lower Baggot Street, Dublin 2

Presented by Catalyst Consulting via IBEC.


Course Information:

This course is run through IBEC

Please contact Marie Keogh in Ibec, on 01 6051645 or see Ibec Training website for more information

2024 Dates: 

  • 6 sessions
  • Tue 14 May 2024 | 09:30 - 17:00 Wed 15 May 2024 | 09:30 - 17:00
  • Wed 5 Jun 2024 | 09:30 - 17:00 Thu 6 Jun 2024 | 09:30 - 17:00

Tue 2 Jul 2024 | 09:30 - 17:00 Wed 3 Jul 2024 | 09:30 - 17:00


 (Level 6, Special Purpose Award, 20 ECTS)

Certificate is the first 6 days in each course and can be taken on a stand-alone basis.

Principal contact:   Marie Keogh in IBEC,  84/86 Lower Baggot Street, Dublin 2 

T : + 353 1 605 1645  or Brendan Schutte Mob: 086 875 8471

**  Please tell her you came through the MII website **


Course Structure

Hours: 84 hours (in-course training), 16 hours (outside training) 
Venue: Dublin
Course Timings: Over 12 days with optional extra certification day 
Numbers on course: Typically 8-10
Cost: €3045.00 (non IBEC member rate)  €2835 (IBEC member rate)5

Course Objectives

  • To introduce participants to the concept of mediation and its use in settling arguments, disputes and conflict
  • To develop an understanding of the process of mediation and the various tasks involved in each step
  • To understand the principles involved in effective mediation
  • To learn and practice a range of skills for effective conflict resolution
  • To gain an insight into one’s own approach to conflict



The approach of this 12 day Diploma workshop will be highly interactive and practical. Participants will be encouraged to express their views and to discuss their own experience.


  • The Presenter is an experienced practitioner who will relate the learning to real life conflict
  •  The use of practical exercises, case studies and role plays will ensure a high degree of participation and self-learning
  • A flexible approach will be used throughout and priority will be given to the interests and learning of the group

Target Audience


The Diploma is suitable for participants who are looking to improve their knowledge and skills in the area of mediation, whilst gaining both an academic and accredited professional qualification. It would suit those with an interest in strategic management, employee relations, operations, supplier management, and particularly customer and staff relations.



Quality Standards

This course is fully accredited by the Mediators Institute of Ireland for Associate membership level and has academic accreditation by the Dublin Institute of Technology. An optional extra day will be arranged for those who may be interested in proceeding to Certified membership level.


Topics covered

The course is split into two main modules:

1. Mediation and the Organisation

2. Mediation Process and Skills


The detail of these modules is available on the Ibec website:$file/Dip%20in%20Mediation%20Brochure.pdf



An essential part of the course will be a short project which should be completed within three months of the end of the programme.


Senior Trainer


Brendan Schutte

Following a successful career in Human Resource Management over 20 years, Brendan set up Catalyst Consulting in 2000 and consults to a wide range of clients on a diverse mix of projects covering the full span of people management, training and organisation development. Projects include workplace mediation, investigation, organisational structuring, advice and mentoring, facilitation, team building, coaching and training design & delivery.

As a Practitioner Member of the Mediators Institute of Ireland he has offered professional workplace mediation since starting the consultancy and is a recognised and accredited trainer with MII. He has delivered numerous  ‘Skills of Mediation’ courses, both in-house and in public programmes , as well as shorter conflict resolution courses and speaking at conferences.


Other qualifications include B.Comm., PDip Ind Rels, PDip Med Studs (1st Place), FCIPD, MSc.(HR Leadership).


Author of the only book on workplace mediation in Ireland:

“Fixing the Fighting. A guide to using mediation in settling disputes and  
  resolving conflict in the workplace.” (Oak Tree Press, Cork. 2003).


Contact Details

Please contact Marie Keogh in Ibec, on 01 6051645 or see Ibec Training website for more information:  and see under accredited management development.

Brendan Schutte

Catalyst Consulting

Mob: 086 875 8471

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Train to become an MII Certified Mediator (online course)

Presented by Mediation Foundation of Ireland.


Train to become an MII Certified Mediator

Presented by Mediation Foundation of Ireland.

Course Information:

  • Organisation: Mediation Foundation of Ireland (
  • Address: Annamoe Lodge, Annamoe, Glendalough, Co. Wicklow
  • Principal Contact: Luke Monahan 
  • Email:
  • Phone: 087-687-6569
  • Web:
  • Venue: Dublin, In-Company & onlline 
  • Course Timings:  9 a.m. to 5 p.m.
  • Max number on course:  12
  • Cost: €3250.00  for full 7 day MII certified course 
  • Course Structure : 45 hours - 7 days (5+2) or (2+2+2+1)
  • Hours in training: Minimum 45 in training; 15 - 20 hours outside.

MII Certified Mediation Course dates for 2024

February: 15th, 16th, 22nd, 23rd, 29th Feb & 1st March 2024 Assessment: 15 March 2024

April: 18th, 19th, 25th, 26th April, 2nd & 3rd May 2024 Assessment: 17 May 2024

June: 6th, 7th, 13th 14th, 20th & 21st June 2024 Assessment: 5 July 2024

September: 5th, 6th, 12th, 13th, 19th & 20th September 2024 Assessment: 4 October 2024

November: 7th, 8th, 14th, 15th, 21st & 22nd November 2024 Assessment: 6 December 2024


Course Aim: 

For participants to learn and practise facilitative mediation skills

Course Objectives :

By the end of the training course, participants will understand facilitative mediation and its benefits, will have learnt the classic facilitative mediation model, will have practised being a mediator in role play situations and will have gained significant communications and life skills

Methodology and evaluation: 

The learning approach will use presentations, group work, reflective discussions and role-plays around the skills of mediation. Each attendee will practise 3 aspects of mediation and will be assessed as per MII guidelines

Admission Requirements:   

There are no formal entry requirements and potential participants are advised that it is an intensive and very interactive course

Senior Trainer:   

Luke Monahan has Masters Degrees in Leadership and also in Education and is an Advanced Mediator with the MII.  He is a Founding and Senior Partner with Dynamic Partners, a leadership professional development company He is the author of 12 books on education and social issues and is a Director of the Mediation Foundation of Ireland ( and Curam ( Luke can be contacted at 087-6876569 and

William Corless has a Masters degree in Mediation and Conflict Resolution and is an experienced coach and management trainer nationally and internationally in a range of areas including negotiation, change management and communication skills.

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Diploma in Mediator Training

Presented by The Law Society of Ireland.

Dublin & Nationwide


General Information:

  • Region: Dublin & Nationwide
  • Principal Trainer: Bill Holohan SC

Contact Details: 

  • Organisation: The Law Society of Ireland
  • Principle Contact: The Diploma Team
  • Address: The Law Society of Ireland, Blackhall Place, Dublin 7
  • Phone: 01 8815708
  • Fax: 01 6724992

Course Information:

Course dates:

Start date: 13 November 2023

Course Structure:

Hours in training 40 hours onsite of which 30 hours comprise of interactive role play sessions.

Hours outside training: 10 hours of online lectures  10 hours of independent study

Venue:    The Law Society of Ireland, Blackhall Place Dublin 7 and webcast online

Course Timings: Three onsite Friday & Saturday sessions with online release of supplemental lectures.  

Max number on course:  30


Upcoming Programme Dates:

13 November 2024 • 10 hours of online lectures • 10 hours of independent study • 40 hours onsite of which 30 hours comprise of interactive role play sessions.

The Programme:

Programme objectives

On completion of this training programme participants will be able to:

  • Apply basic conflict theory to analyse disputes;
  • Identify disputes that are suitable for mediation;
  • Find and apply the law regulating the mediation process in Ireland;
  • Describe the different styles of and approached to mediation practice;
  • Demonstrate the core competencies necessary for mediating a civil, commercial or workplace dispute;
  • Use mediation skills and tools with fluidity and proficiency;
  • Manage themselves in the role of the mediator and respond to the inherent challenges of mediation process; and
  • Identify the next steps to take if considering establishing a mediation practice.


Programme structure and approach to learning

The goal of this diploma is to provide an appreciation of the theoretical foundations of the mediation process and to equip participants with the necessary skills to successfully mediate disputes in a number of different settings. The course and the intensive interactive workshops are designed for those wishing to practice as trained mediators and the diploma is accredited by the Mediators’ Institute of Ireland (MII), subject to successful completion of the assessment (see below).

The course design adopts a flipped learning approach whereby online lessons released in advance provide an in-depth review of the process of mediation and its increasing importance in the litigation landscape. We also examine the Mediation Act 2017 which entered into force in 2018 and its objective to promote mediation as a viable, effective and efficient alternative to court proceedings; thereby reducing legal costs, speeding up the resolution of disputes, and relieving the stress involved in court proceedings. This course is designed therefore not only equip participants with the skills to act as a mediator, but also to consider fully how the practice of mediation will be impacted by the new statutory framework. The Act focuses on a number of different aspects of mediation:

  • It introduces an obligation on solicitors and barristers to advise parties to disputes to consider utilising mediation as a means of resolving them;
  • It provides that a court may, on its own initiative, invite the parties to consider mediation;
  • It provides for a system of dealing with unreasonable refusal to mediate;
  • It provides for the suspension of limitation periods  to facilitate the mediation process;
  • It addresses the confidentiality of the mediation process;
  • It sets out how mediated settlement agreements can be made enforceable; and
  • It permits the introduction of a code of practice for the conduct of mediation by qualified mediators.

Mediation role-plays form the primary focus of our participative and interactive onsite sessions, with contextual and theoretical knowledge issued online in advance of those sessions. The onsite dates are as follows:

The diploma will be assessed by means of a combination of continuous online assessment,  a final written assignment and a practical role play assessment facilitated by the Mediators Institute of Ireland. Participants must attend all onsite sessions and complete the 60-hour training programme and pass the role-play assessment to successfully attain the Diploma. The successful completion of which will entitle participants to apply for membership of the (MII). The additional charge of €250 payable to the MII for the role play assessment is included in your course fee. The date of the assessments will be confirmed nearer the time.

Who should attend?

  • This course is suitable for solicitors, barristers and trainees interested in the mediation process.
  • The course will also appeal to suitably qualified non-legal professionals whose work requires them to engage in alternative dispute resolution mechanisms, whether that is in the work-place setting, family matters, or commercial disputes.

We welcome applications for this course from suitably qualified non-members.  Please explain your interest and set out any relevant experience in a cover letter and a brief CV. Such applications are subject to a supplemental fee of €200.


The course is facilitated by experienced mediation practitioners with extensive knowledge and insight of how the mediation process interacts with more traditional forms of dispute resolution.

Core Faculty

  • Bill Holohan SC



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Conflict Resolution & Mediation Skills

Presented by Geoffrey Corry.


A 60-hour Foundation Training Course in CONFLICT DYNAMICS AND MEDIATION

Accredited by the Mediators’ Institute of Ireland


Delivery: A hybrid course of 5 days of in-person sessions and 5 online sessions

Course presenters: Geoffrey Corry and Mary Lou O’Kennedy 

Course fee: 1,500 euro.

Enquiries: Mobile: 087-2351792

This basic skills course is an intensive 60-hour training and run as three separate modules over a period of two months. It is designed for volunteers, frontline workers and professionals who want to obtain a foundation in conflict resolution and mediation skills for use in their own organisation or work situation or to become an accredited mediator particularly in community, family, and workplace disputes.


Mediation Training - Spring Course 2024


Module 1: Conflict Dynamics

Tuesday 27th February: in-person all day

Topics 1,2 & 3 Dynamics of conflict     

9:30am – 5:00pm 


Ballymun Community Law


Wednesday 28th February: afternoon session    Topic 4 Conflict Analysis

2:00pm – 6:00pm 


Thursday 29th February: evening session                          Topic 5 Listening skills

7:30pm – 9:00pm



Module 2: Mediation skills

Wednesday 7th March: afternoon session       Topic 6 Mediation & ADR

2:00pm – 6:00pm


Thursday 8th February: in-person 

                                      Topics 7& 8

9:30am – 5:00pm


Ballymun Community Law Centre

Monday 11th March: in-person all day Topics 9 & 10 role plays

9:30am – 5:00pm


Ballymun Community Law Centre

Tuesday 12th March: evening 

Topic 11 Mediation Act 

7:30pm – 9:00pm


Wednesday 13th March: in-person all day Topics 9 & 10 role plays

9:30am – 5:00pm


Ballymun Community Law Centre

Thursday 14th March: in-person all day Topics 9 & 10 role plays            

10:00am – 5:00pm


Glencree Centre 


Co. Wicklow



Module 3: Presentations by participants 

Each participant will be asked to make a short presentation (not more than 15 minutes) to the training group on a conflict resolution or mediation topic of their choice. Reading material will be supplied to support the reflective learning. A Certificate of Completion will be awarded to participants who successfully complete the three modules.


Thursday 21st March [date to be confirmed with participants]: in-person all day for Presentations     

9:30am – 5:00pm


Ballymun Community Law Centre


Further Information: 

Lunch will be provided on site for participants on classroom days. 

Assistance with travel to Glencree in Co. Wicklow for the final day can be arranged if required. 

See for further information on Ballymun Community Law Centre. 

See for further information on mediation, accreditation, and the Mediator’s Institute of Ireland.


Video Assessment and Qualification


For those who wish to go further than this 60 hour training and become an accredited Certified Member of the Mediators Institute of Ireland [the professional association for mediators in Ireland], and thereby become a practitioner mediator, we will support participants to join role-play groups to practice their mediation skills and to prepare for the video assessment of skills competence. This independent assessment involves each trainee mediating a case in a one-hour role play to demonstrate their skills as a mediator. A date will be arranged with intending participants for an additional fee of 250 euro paid directly to the MII assessor. 


Topics covered during the course.


Module 1: Conflict Resolution skills



  • General introductions

  • Our perceptions of "conflict": positive and negative

  • Neuroscience of conflict 



  • Mapping a conflict: your experience of a conflict situation

  • Self-awareness and self-management in conflict        

  • Constructive and destructive behaviours

  • Conflict triggers and ‘Hot Buttons’



  • The five styles of handling conflict

  • Finding your conflict comfort zone 

  • Managing your style and avoiding going into excess




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Certificate in Mediation (Special Purpose Award) NFQ Level 8 QQI

Presented by Griffith College.


General Information:

Region: Dublin/Cork

Principal Trainer: Paul Pierse and Mary Lou O'Kennedy

PrincipalContact: Mary O'Driscoll

Contact Details: +353 (0) 1 416 33 01

Organisation: Griffith College

Address: Griffith College, South Circular Road Dublin 8




Course Information:

Course Hours 2023:   500 hours

Hours in training;        67 Hours (incl blended)

Hours outside training: 433 Hours  (assignments 120 hours and independent work 313 hours)


Course Timings:   

Schedule for Certificate in Mediation 2023/24

Module One: Mediation and Conflict Resolution Live campus day: Saturday 16th November, (09:30-5:30pm) Online webinars: Tuesdays and Thursday 7pm-9pm (14th 16th 21st 23rd 28th Nov & 5th Dec)

Module Two: Mediation Ethics and Regulatory Framework Live campus day: Saturday 13th January, (09:30-5:30pm) Online webinars: Tuesdays 7pm-9pm (9th 11th 16th 18th & 23rd January)

Module Three: Mediation in Practice Live campus days: Saturdays: 17th February, 2nd March & 13th April (09:30-5:30pm) Live online day: Saturday 23rd March (09:30-5:30pm) Online webinars: Tuesdays 7pm-9pm (13th 20th 27th Feb, 5th March & 16th April)

Role play assessments: Friday and Saturday 19th and 20th April


Numbers on course: 15

Cost: €2851.00

The Programme:

Course Objectives: 

To ensure that the learner will have appropriate understanding of theories, concepts and current awareness pertaining to the field of mediation, and also appropriate knowledge of the principles of mediation and the mediation process to be able to demonstrate this in applied scenarios ready for practice. 

The course also gives students an understanding of the legal and ethical parameters within which mediators work and seeks to equip the graduate with an awareness of the impact of conflict behaviour on mediation, from the perspectives of the mediator themselves and the parties to the mediation.


Methodology and Evaluation:
Collaboration and collegiality will underpin all learning strategies adopted. The teaching and learning strategies were chosen with a view to instilling high levels of participant pedagogical development and engagement. Participants will be required to put all learning into practice and allow reflection on this practice to further develop same. Each teaching session will have a highly participative and practical element. Academic assessment of theoretical content is designed to satisfy the demands of QQI level 8 designs. Practical skills are to be assessed to MII published standards, and also will be subject to QQI internal and external examination quality control procedures.

Admission Requirements:
Applicants with a QQI level 7 major awarding any subject will be given automatic entry. Where applications present who do not have the entry requirement above, but with experiential or other learning, their application will be assess using the College QA in relation to recognition of prior learning.


Trainer Profile: Paul Pierse

Training experience: Practicing mediator. In third year as a Lecturer of Law with Griffith College, Cork at levels 7 and 8. Workload includes the formation and correction of assignments, workshops and exams, as well as collaborating on programme and module content design and delivery. Programme co-ordinator for the Diploma in Legal Studies and Practice. Also delivers legal studies programmes to transition year stuedents on behalf of Public Access to Law. Previously worked for one year as an English trainer for executives with Schenk Workshops in Germany.


  • (HETAC Level 8) B. Comm (Int) from NUI Galway
  • Solicitor on the Law Society of Ireland Roll of Solicitors
  • (HETAC Level 9)  Post Graduate Diploma in Training & Education
  • Mediators' Institute of Ireland accredited mediator certified to practice for 2014
  • Mediation in the area of Family Succession since 2012 (approx 70 hours mediation completed in the last year)
  • Irish Association of Law Teachers member
  • Literacy Trainer with the National Adult Literacy Association
  • Published author on topics relating to pedagogy and legal aspects of mediation, as well as newspaper articles on areas of law.


Trainer Profile: Mary Lou O'Kennedy BSC, MA, Mediator, Conflict Coach

Training Experience:

Mary Lou is a certified CINERGY trainer and has delivered CINERGY conflict coaching training to mediators, HR professionals, managers and coaches over the past three years. She is also a Master trainer of the Conflict-Dynamics Profile assessment tool with the Institute for Workplace Dynamics, Paris. Mary Lou designs and delivers training in Conflict Management and Mediation Skills for businesses and has delivered Family mediation training to mediators. She is a visiting lecturer on a number of Mediation post graduate programmes.



  • Bachelor's Degree in Science, UCD, 1985
  • Master's Degree in Social Work, University of Pittsburgh, USE, 1988
  • Various in-house training courses in Time Management, Facilitation, Negotiation, PR, Strategic Planning, Change Management, ISO 9000
  • Commercial Mediation, Friary Law/ADR, 2006
  • Family Mediation, Friary Law/ADR, 2007
  • Community Mediation: Athena Mediation 2007
  • CINERGY Conflict Coaching (Dispute specific) 2008
  • Certified Jan 2009
  • CINERGY Advanced Conflict Coaching Training 2010
  • Cedrtified CINERGY Conflict Coaching Mentor & Trainer 2010
  • Certified Conflict Dynamics Coach, Eckerd College, Florida 2010
  • Private Caucusing CEDR 2011
  • PMR UK (NOCN) Mediation Supervision 2011
  • Master Conflict Dynamics Trainer, Eckerd College, Florida 2014
  • Becoming Conflict Competent Trainer, Ecker College Florida 2014
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EQuita Certified MII Accredited Mediator

Presented by EQuita Consulting.

EQuita Office Training Room in Tallaght Dublin 24

Course Information:

Participants are coached and assessed throughout on their ability to integrate mediation theory and attitudes into skilled practice.

Hours in training: 60 Hours
Hours required outside training: 15-20 hours
Pre-Course reading: Participants will be required to read articles relating to sessions. 
There is an out of course weekly time commitment of 2 hours per week where participants will be required to do project work as part of a team and role play practice.

Cost €2700 includes training, course materials and mediator's handbook. €250 is payable to the assessor directly.

Venue:  EQuita Office Training Room in Tallaght

Key Contact: Margaret Considine
Phone: +353 87 825 1567
Numbers on course: Range between 10 – 25 participants
Cost:  €2950 includes 10 dates accredited training, assessment day, assessment fee, course notes, and mediator handbook.

Course Dates 2023/2024

Friday 27th October  1/2 day  Launch 2pm - 5pm

Friday 24th November 2pm -7pm

Saturday 25th November  9am - 5pm

Saturday 9th December 9 am - 5pm

Friday 26th January 2024 2pm - 7pm

Saturday 27th January 2024 /12 day 9am - 1pm

Friday 16th February 2pm - 7pm

Saturday 17th February 9am - 5pm

Friday 8th March Assessment Day 9am - 5pm


Equita Consulting are offering you a unique opportunity to train under Ireland’s leading mediation and negotiation specialist, this course is specifically designed to equip the student with the skills for workplace, organisational, family and commercial mediation. It is aimed particularly at those in HR, the Legal Profession, Management, Engineering, Architecture, Consultants, those who work in or with Trade Union Officials and anyone who has responsibility for workplace disputes or wish to have. Course duration 60 hours and this qualifies it for accreditation from the Mediator’s Institute of Ireland and CPD points.

Download the Course Brochure or book online

In particular this course is:

Delivered by some of Ireland’s leading experts in mediation
Earns CPD points
Ireland’s only course to deliver core mediation, workplace and commercial mediation
One-to-one support and feedback on your skills
First class value for money
Guaranteed to build your confidence
EQuita administers MII membership on successful completion of exam
Course includes fee for Trainee Affiliation of the MII (registration required)
Access to ‘sharing and learning’ groups
International standard case studies
Course fee includes all course notes, articles and core text book [The Mediator’s Handbook]


Programme Overview

The 2023/2024 Mediation course is a highly interactive, online integrated programme designed to enhance and bring about a positive change in thinking and behaviour among the course participants who negotiate in organisations or want to apply mediation skills in their area of work or profession.

This immersive 8 pillar, online course, takes participants on a deep dive into the theory & practice of developing a mediation mindset and cultivate the traits of skilled mediators to have greater impact through enhancing existing experience and communication skills.

Who is this course for

Anyone who wants to add a unique qualification in a growing profession to their expertise – not exclusively but former participants have been HR Managers, People Managers, Team Leaders, Trade Union Officials, Consultants, Medics, Engineers, or anyone who negotiates and deals with conflict and dispute resolution or who would like to!

Why attend

Accredited by the Mediators Institute of Ireland and delivered by leading experts, this course aims to take you on a journey of understanding your conflict management style through understanding and learning core mediation concepts and applying them to workplace and commercial mediation fields.

Small group numbers ensure consistent one-to-one support and feedback throughout the course. All course notes, books and articles are included.

After qualifying, should you wish, we will assist with your Mii membership application and access to Sharing and Learning Groups – a fantastic way to stay connected with the Mediators network and have regular meetings with informed discussions on recent casework.

1. Conflict and Mediation

  • The Mediation Process
  • The Dynamics of Conflict
  • Storytelling 1
  • Role-Play

2. Communication

  • Framing and Reframing
  • Storytelling 2
  • Positions and interests
  • Role-Play


3. Communication: Option Development

  • Enabling Relationship
  • Option Development
  • Facilitating Creativity
  • Process Management
  • Engaging and Empowering
  • Role-Play

4. Negotiation Skills in Commercial Mediation

  • Negotiation Dynamics
  • Two Types of Negotiation
  • Process of Negotiation
  • Diagnose Conflict Styles
  • Managing Emotions
  • Engaging and Empowering solutions through effective negotiation
  • Role-Play


5. Questioning, Agreement, Values and Mediation

  • The art of questioning in the Mediation Process
  • Values and the Dynamics of Conflict
  • Storytelling 3
  • Finding Agreement
  • Role-Play

6. Mediation Skills Practice

  • Managing the full process of mediation
  • Modes of mediation
  • Ethics
  • Role-Play


7. Reflective Practice, Power and Mediation

  • Power and Mediation
  • Reflective Practice
  • Impasse
  • Styles in Mediation
  • Transformative Mediation
  • Role-Play

8. Assessment Role-play

  • Role-Play
  • Review
  • Ending

Pre-Course reading:

Participants will be required to read articles relating to sessions and to prepare short presentations in small groups on core concepts.

Programme Overview

Mediation Knowledge & Skills

This training course is designed to provide knowledge and skills in conflict resolution and mediation. It is approved by the Mediators’ Institute of Ireland (MII) as a certified training course for mediators. This is a highly interactive and integrated programme, bringing together the essential knowledge, skills and attitudes for the demanding work of facilitating the resolution of emotion and interest based conflict. The content consists of a mixture of theoretical presentation, an exploration of how theory applies to practice, and skills development through exercises and role-play. It aims to integrate participants’ experience and abilities with mediation and conflict management.

UNIT 1: Conflict & Mediation

Pillar 1 and Pillar 2

This unit aims to provide students with knowledge of conflict theory and the mediation paradigm; dispute resolution processes; concepts of impartiality and multi-partiality; the mediation process concepts and skills. The skills of mediation are taught through theoretical presentation and experiential learning and students develop active listening, framing, and reframing skills; knowledge of the purpose of storytelling and setting ground rules. Concepts of impartiality, neutrality and multi-partiality are examined and the differences between suppression, settlement and resolution are explored. Students learn how to open the mediation space; facilitate collaborative relationships in mediation, and analyse conflict through the understanding of positions and interests in client’s conflict stories.

UNIT 2: Creativity & Negotiation

Pillar 3 and Pillar 4

This unit introduces students to negotiation as a process of bargaining between two (or more) interests, in a competitive or collaborative style. Students learn about negotiation as it is conducted directly by the concerned parties or takes place during the mediation process. Principled and positional negotiations are explored both in theory and in practice through coached experiential exercises. Students are taught how to manage impasse and nonagreement, and how to use caucus, shuttle mediation and co-mediation. Identifying, gathering, managing, analysing, prioritising, and working with information through option development, brainstorming and reality testing are explored in theory and in practice.

UNIT 3: Use of Language, Questioning & Ethics

Pillar 5 and Pillar 6

This unit aims to give students knowledge and sensitivity to mediation ethics through the exploration of ethical codes and the application of these codes to ethical dilemmas. Students learn the language and form of Mediated Agreements in theory and practice. The creation of formulations as an analytical tool is developed through mediation film review and through practice. Students learn how to introduce more information in the system (family, business, community etc.) through questioning, thus creating dialogues with a difference. A variety of forms of questioning are taught, each with a specific goal and purpose.

UNIT 4: Mediation Practice

Pillar 7

Students develop their mediation practice and skills in this session and explore mediation dynamics and the purpose result of different interventions. Students are given extensive individual coaching in mediation practice in role-play to enhance their self-knowledge and develop their mediation practice. The use of positive and constructive language in giving feedback, and the nature of power dynamics in mediation are also taught.

Course Assessment

Pillar 8

Mediation role-play.

*Please Note*
There is an out of course weekly time commitment of 2 hours per week where participants will be required to do project work as part of a team and role-play practice.



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Accredited Professional Mediation Training Programme

Presented by Blossom Development (Catherine O'Connell).

2 Aughrim Street Stoneybatter D07X3Y4
60 CPD Points


Presented by Catherine O'Connell.

General Information:


  • Organisation: Blossom Development
  • Principal Contact: Catherine O'Connell
  • Phone: 087 9936237
  • Email:
  • Venue: Aughrim Street Dublin 7 - D07X3Y4

Course Information:  

 Cost:             €1950 per person including assessment fee and materials*

This programme consists of 8 full days of face to face practice and 4 x 2 hour online classes to be arranged with participants. Maximum of 6 participants so that some dates are open to change requiring participants and facilitator agree on other dates over the summer (June/July/August).

Course Structure: .  The course is run over eight full days (4 x Tuesdays and 4 x Wednesdays) over June and July along with four evening Zoom classes to be arranged with participants. The final day is a competency assessment and successful candidates may apply to register with the MII as a Certified Mediator eligible to practice. 

Dates: and Times:

Tuesdays and Wednesdays 21st, 22nd, 28th, 29th June, 12th, 13th, 26th, 27th July. Some dates in August may be substituted to facilitate participants holidays.

Also 4 x 2 hour Zoom classes to be arranged.

About the Programme:

This course is highly interactive and participants will be asked to engage with each other and work together outside of class. It is ideal for anyone who needs to work with people and manage them.

Course Aim:  To equip participants with the knowledge, skills, attitude and awareness required to intervene positively and/or mediate with people experiencing conflict and difficulties in a variety of situations. It is suitable for leaders, managers, HR consultants and employees along with those wishing to specialise in conflict intervention and communication.

The objectives (learning outcomes) of the programme are:

  • To develop participants understanding of the theory of conflict and ADR how conflict happens, escalates and impacts people and organisations.
  • To develop awareness of conflict styles and facilitate skill development so that participants can expand their repertoire of conflict behaviours to suit the contexts they find themselves in.
  • To attain a good understanding of core mediation and ADR concepts, theories, models, processes, and principles.
  • To develop participants’ mediation skills to the level of competency as laid down in MII certified assessment requirements.
  • To raise participants’ awareness of how their own triggers and biases can impact the mediation process and to facilitate ways of managing them.
  • To learn how to create an environment of trust, rapport and empowerment when facilitating people in conflict. 
  • To provide participants with essential information which guides mediator’s behaviour e.g. The Mediation Act (2017) and the MII Codes of Ethics and Standards.
  • To provide participants with opportunities to work with power and develop their own reflective practitioner.

To confirm a place before paying please contact Catherine at: 


Phone:                       0879936237     

Trainer Biography: 

Catherine is an experienced and accredited Mediator, Restorative Dialogue Facilitator and trainer in Certified Mediation Programmes and Restorative Justice and Practice programmes.  She is also a CINERGY™ Conflict Management Coach and Trainer.

From 2014 to 2022 Catherine has been a lecturer in restorative practice, mediation, negotiation, and conflict management coaching at at Maynooth University. She also has been engaged in various peace building projects run by Maynooth University.

Catherine provides conflict management coaching, restorative facilitation and mediation in workplace, community, and family settings. She develops bespoke training in Conflict Management and Communications skills for leaders, groups and organisations and uses the Enneagram Personality System as a tool for personal and professional development. In late 2020 she developed and delivered online training for the European Forum for Restorative Justice in Restorative Justice.

Up to January 2022 Catherine was on the management committee of Restorative Practices Ireland (RPI) and Facing Forward both organisations that promote the use of Restorative Practices in and alongside the Justice System and in organisations and society generally. She co-presented a workshop for the International Institute of Restorative Practice Conference in May 2017. She was a research project between Facing Forward and Dr Marie Keenan entitled “Sexual Trauma and Abuse: Restorative and Transformative Possibilities”.

Catherine has written “Building Bridges”, an article about a Restorative Justice Initiative in Green Bay Maximum Security Prison Wisconsin for the ‘Journal of Mediation and Applied Conflict Analysis’ published online by Maynooth University.

In 2018, alongside her colleague Barbara Walshe, she undertook a consultation on the ‘Options and Appropriate Courses of action available to Government in relation to the site of the former Mother and Baby Home, Tuam County Galway’ (April 2018). In 2019 and 2020 and 2021, again with Barbara Walshe, she worked with survivors of Institutional abuse on the themes and issues they wished to consult with Government on to explore the, as yet unmet needs of survivors and how they could be best met. The 2019 initial report can be read here. They then facilitated a survivor led group and the Department of Education to identify means of meeting these needs. This resulted in the group presenting a proposal to the Minister for Education and her advisors in December 2020. Final solutions have yet to be identified. In 2021, Catherine and Barbara Walshe facilitated restorative engagement with Jesuits and victims of abuse by a Jesuit priest when children (now adults in their 50’s and 60’s) were in the care of Jesuit schools to try to address the harm done. That work is ongoing.

Currently Catherine is a PhD candidate with Maynooth University exploring how restorative approaches in an organisation can impact the conflict management practices and quality of relationships experienced by people working there.

Associations that Catherine belongs to includes Mediator’s Institute of Ireland, Mediation beyond Borders, The Association of Conflict Resolution, Restorative Practices Ireland, the Restorative Justice Council (U.K) and the European Forum for Restorative Justice.'Connell%20Biography%202020.pdf



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Certified Training Courses

The MII accredits mediation training courses which meet set training standards. The following training programmes have been recognised as MII approved training programmes.

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CPD Training

The purpose of CPD is to ensure that Mediators keep their knowledge and skills up to date for the benefit of users of their service and for their own personal and professional development.

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