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Accredited Mediation Training

All training programmes approved by the Mediators' Institute of Ireland are assessed against specific criteria based on the competencies required for the various levels of membership. Please note that while the following listed training programmes have been approved by the Mediators’ Institute of Ireland (The MII), the MII is not responsible for the administration or delivery of these programmes. Also, to become a member of the MII, participants must register directly with the MII within 3 years of the date of the assessment.
Any person who is on an MII approved training programme is entitled to apply for Affiliation of the MII under the Trainee Affiliation scheme and any person who successfully completes an MII approved training programme is eligible to apply for MII Associate Affiliation (while waiting to complete the assessment) or Membership depending on the status of the programme.

Please note: Training Certificates are valid for 3 years from the date of the Assessment. After 3 years applicants must undertake a skills assessment for Membership 

If you would like to apply to have your training programme approved, please refer to the MII Training Course Approval Process


Continuing Professional Development training 

The purpose of CPD is to ensure that Mediators keep their knowledge and skills up to date for the benefit of users of their service and for their own personal and professional development. CPD has an underlying ethical premise that asserts that clients have a right to expect competent and skilledpractitioners. Thus every Mediator has a responsibility to maintain and develop knowledge and skills, and alongside the individual responsibility, lies the professional Institute's obligation to provide the means whereby this can happen. Most professional bodies acknowledge that CPD is a commitment to lifelong learning with an emphasis on 'home skills', thus for the MII, the emphasis is on mediation skills. The MII requires that all practising Members complete a minimum of CPD hours and has agreed a CPD points system. 

View the list of upcoming CPD courses

For information in relation to MII accreditation, membership, ethics or policy you should review the relevant section of this web site or contact 

For information on becoming a registered MII member or Affiliate, please see Membership Overview.

Mandatory additional training 

40 hours Separating Couples training is mandatory for members who wish to be certified to mediate with Separating Couples.
Modules are delivered in the areas of  Family Dynamics, Principles of Mediation within a family context, Family Conflict, Separating Couples Dynamics and Conflict, Family Mediation Processes, Intimate Partner Violence, Child Focused Mediation, Child Protection, Family Law and Separating Couples mediation, Mediating Living Apart, Mediating Financial Arrangements and Drawing up Mediation Settlements. (Full Details for each of the modules)


This training is a requirement for members of the MII who wish to practice as separating couples' mediators.  Participation in this training by a person who is not, at the time of completing the training, a Member of the MII or cannot demonstrate that they have successfully completed MII Accredited Certified Training and MII Certified Assessment prior to this training, will not be recognised retrospectively should a person make an application for membership of the MII at a later date.

Separating Couples Specialist Family Training Programme -new curriculum from 1st April 2021. Applications are now open for suitably qualified trainers to provide this course. Full details and an application form are available here:  
Code of Ethics and Practice training is mandatory for all members and must be completed once every three years.  The training is interactive and highlights issues such as confidentiality and case management with examples from mediation experiences and, where appropriate, cross referring to the Mediation Act 2017.
Other sector specific mandatory training may be introduced in the future.

Accredited Training Course Listing 

Please note that these courses are not run by the MII. All information and booking is through the contact listed for each course.

Diploma in Mediator Training

Presented by The Law Society of Ireland.

Dublin & Nationwide


General Information:

  • Region: Dublin & Nationwide
  • Principal Trainer: Bill Holohan SC

Contact Details: 

  • Organisation: The Law Society of Ireland
  • Principle Contact: The Diploma Team
  • Address: The Law Society of Ireland, Blackhall Place, Dublin 7
  • Phone: 01 8815708
  • Fax: 01 6724992

Course Information:

Course Structure: The course will comprise of online lectures combined with onsite practical and skills workshops. Participants will be able to access the lectures online, and the webcasts can be watched at a time suitable to the participant

Hours in training: 40

Hours outside training: Minimum 20 hours independent study

Venue:    The Law Society of Ireland, Blackhall Place Dublin 7 and webcast online

Course Timings: Three onsite Friday & Saturday sessions with online release of supplemental lectures.  

Max number on course:  30


Upcoming Programme Dates:

Course dates:

Next course beginning on 5th October 2022

The Programme:

Programme objectives

On completion of this training programme participants will be able to:

  • Apply basic conflict theory to analyse disputes;
  • Identify disputes that are suitable for mediation;
  • Find and apply the law regulating the mediation process in Ireland;
  • Describe the different styles of and approached to mediation practice;
  • Demonstrate the core competencies necessary for mediating a civil, commercial or workplace dispute;
  • Use mediation skills and tools with fluidity and proficiency;
  • Manage themselves in the role of the mediator and respond to the inherent challenges of mediation process; and
  • Identify the next steps to take if considering establishing a mediation practice.


Programme structure and approach to learning

The goal of this diploma is to provide an appreciation of the theoretical foundations of the mediation process and to equip participants with the necessary skills to successfully mediate disputes in a number of different settings. The course and the intensive interactive workshops are designed for those wishing to practice as trained mediators and the diploma is accredited by the Mediators’ Institute of Ireland (MII), subject to successful completion of the assessment (see below).

The course design adopts a flipped learning approach whereby online lessons released in advance provide an in-depth review of the process of mediation and its increasing importance in the litigation landscape. We also examine the Mediation Act 2017 which entered into force in 2018 and its objective to promote mediation as a viable, effective and efficient alternative to court proceedings; thereby reducing legal costs, speeding up the resolution of disputes, and relieving the stress involved in court proceedings. This course is designed therefore not only equip participants with the skills to act as a mediator, but also to consider fully how the practice of mediation will be impacted by the new statutory framework. The Act focuses on a number of different aspects of mediation:

  • It introduces an obligation on solicitors and barristers to advise parties to disputes to consider utilising mediation as a means of resolving them;
  • It provides that a court may, on its own initiative, invite the parties to consider mediation;
  • It provides for a system of dealing with unreasonable refusal to mediate;
  • It provides for the suspension of limitation periods  to facilitate the mediation process;
  • It addresses the confidentiality of the mediation process;
  • It sets out how mediated settlement agreements can be made enforceable; and
  • It permits the introduction of a code of practice for the conduct of mediation by qualified mediators.

Mediation role-plays form the primary focus of our participative and interactive onsite sessions, with contextual and theoretical knowledge issued online in advance of those sessions. The onsite dates are as follows:

The diploma will be assessed by means of a combination of continuous online assessment,  a final written assignment and a practical role play assessment facilitated by the Mediators Institute of Ireland. Participants must attend all onsite sessions and complete the 60-hour training programme and pass the role-play assessment to successfully attain the Diploma. The successful completion of which will entitle participants to apply for membership of the (MII). The additional charge of €250 payable to the MII for the role play assessment is included in your course fee. The date of the assessments will be confirmed nearer the time.

Who should attend?

  • This course is suitable for solicitors, barristers and trainees interested in the mediation process.
  • The course will also appeal to suitably qualified non-legal professionals whose work requires them to engage in alternative dispute resolution mechanisms, whether that is in the work-place setting, family matters, or commercial disputes.

We welcome applications for this course from suitably qualified non-members.  Please explain your interest and set out any relevant experience in a cover letter and a brief CV. Such applications are subject to a supplemental fee of €200.


The course is facilitated by experienced mediation practitioners with extensive knowledge and insight of how the mediation process interacts with more traditional forms of dispute resolution.

Core Faculty

  • Bill Holohan SC



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Certified Professional Mediation Training

Presented by O'Sullivan Solutions.


Region: Kerry 
Principal Trainer: Gerry O'Sullivan

Cost:  €1,500-€1,990 - partial funding available if you meet particular criteria. Contact for details.   

Course Details:

Contact Details: 

  • Phone: 00353 (0) 66 7139235
  • Mobile: 00353 (0)879887771
  • Fax: 00353 (0) 66 7139235


  • Gerry O'Sullivan has over 30 years’ experience in training and in mediation and conflict resolution work.
  • Advanced Mediator of the Mediators’ Institute of Ireland and trained and certified in Civil & Commercial Mediation, Organizational & Workplace Mediation, Family Mediation, Community Mediation and Mediation in Conflict Countries.
  • Authored a book published in September 2018 - ‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’, Publisher New Society Publishing and has developed advanced online training course options to accompany this book and bring the learning alive with filmed roleplays:
  • Produced training film to accompany this book for use in training workshops.
  • Involved in the development of the Certificate in Mediation (HETAC Level 8) in the Law Faculty of Griffith College and principle lecturer on that programme.
  • Delivered mediation training in the University of Limerick’s, “Masters in Peace and Development” programme
  • Delivered conflict and mediation training internationally for Lawyers Without Borders in partnership with the Director of Training from CEDR, U.K.
  • External mediator skills trainer with CEDR U.K.
  • Produced and published mediation film – ‘Getting to Underlying Interests’ -         
  • Co-delivered training on Interest Based Bargaining (Management and Union Negotiations)
  • Trained with CMP Resolutions, U.K. to work in the provision of Support & Supervision for Mediators

Training takes place in 3 modules comprising 3 days one week, 2 days three weeks  later and  the final 2 days after a gap of 3 weeks 


  •    Certified Professional Mediation Training (Full course)


2022 Training Course Dates:


September/October 2022

Block 1 - September 13, 14, 15

Block 2 - October 4, 5

Block 3 - October 25, 26

Assessment - November 8 or 9


January/February/March 2023


Block 1:  January 25, 26, 27

Block 2:  February 9, 10

Block 3:  March 9, 10

Assessment dates: one of two days on |March 28, 29



For 2022 the Kerry based training will take place in either Tralee, Killarney or Castlegregory. Government Covid-19 restrictions at the time will influence the choice of venue.

Hours in training: 

94 hours in total (75 hours in class, 15 hours independent learning and 4 hours learning post training)

From Dublin, there are 3 flights per day to Kerry and 7 trains per day. Arrangements can be made for collection from the railway station and airport.

Maximum number of participants on course:  6-8 where each participant has the trainer available to them for 50% of their role play practice.

Maximum number of participants on course:  6-8 where each participant has the trainer available to them for 50% of their role play practice.

Cost:  €1,550-€1,990 programme funding available if you meet particular criteria. Contact Gerry O'Sullivan for details. 


• 9.00 a.m. to 17.30 p.m. 

This is a generic course for those who wish to work in any area of mediation. It covers workplace, community and civil and commercial disputes and an adapted version has been delivered by Gerry O'Sullivan in the University of Limerick to participants from the UL “Masters in Arts: Peace and Development Studies” programme. This training includes assessment for accreditation with the Mediators’ Institute of Ireland. If you pass this assessment you will be able to apply to the MII to practice as a “Certified Mediator”.

Course Aim:

Participants will understand the concept of mediation and the framework required for carrying out professional and effective mediations. They will develop skills for mediating between parties in different contexts and will be well equipped to work as a mediator post successful assessment.

Course Objectives:

Participants will:

Methodology and Evaluation:

The process guidelines that will be used in the delivery of the Post Graduate Certified Mediation Training delivered by O’Sullivan Solutions:         

Trainers: 1

The Programme

Course Content


















  • Block 1 - September 9, 10 11
  • Block 2 - September 30, October 1,2
  • Block 3 - October22, 23
    • Understand the core concept of mediation, its procedure and practice
    • Develop the core competencies necessary for mediating a dispute
    • Learn methods and techniques for identifying the core of the conflict
    • Be able to identify their own style of handling conflict and the changes they may need to make
    • Learn how to empower disputants to move to resolution
    • Androgogic principles will underpin the training design and delivery
    • Each group engaging in role play will have a trainer for 50% of their role play time
    • Participants will have an opportunity to practice a minimum of 3 role-plays, of one hour duration each, during their training, as well as several shorter role plays during skills and learning development
    • The role plays engaged in by the participants during Block 111 of the Training Schedule are filmed and given to the participants to take home with them in order that they can engage in self-analysis with respect to the Core Competencies required by the MII. This is not part of the Assessment role play process, but it is an additional tool to prepare participants for the filming of their role play for MII assessment purposes, and to give them an opportunity to self-reflect on their process and skills before the MII Assessment day
    • The list of Core Competencies that are required for passing the MII assessment is used as an on-going reflective tool for the participants after their role playing activities
    • The learning methods will be experiential with exercises, role plays and discussion groups
    • Skills learning is delivered by O’Sullivan Solutions using an effective a “piece-by-piece” method, slowly and thoroughly, so that the participants will become very proficient and confident in their role as mediators and will be able to handle increased levels of tension in a competent manner
    • Encouragement and motivation of participants who may have difficulty in understanding processes or in the development of skills
    • Trainee participants and their learning will be the central focus of the programme with customised support for the participants in developing knowledge and skills until they reach the desired proficiency
    • Development of a supportive group learning atmosphere:
      a)  That is conducive to participants sharing learning,information and experiences in order to    
       support each other’s learning.
      b)  That will enable participants to role play comfortably in each others’ presence.
    • The creation of an intense learning journey that is “peppered” with fun!
    • Participants will receive a comprehensive 160 page training manual to be used as reference tool post-training. 
    • MII Definition of Mediation
    • Interest Based Mediation
    • Definitions of Conflict
    • Working Definition of Conflict for this Training
    • Definition of Conflict Resolution
    • Conflict Progression
    • Conflict Escalation
    • Communication Filters
    • Types of Conflicts
    • Sources of Conflict
    • Clarifying Personal Needs Threatened by the Dispute
    • Consequences of Not Resolving the Conflict – BATNA, WATNA, MLATNA
    • Conflict Analysis Mapping
    • Personal Styles in the Handling of Conflict
    • Reflection on Professional Assumptions and Approach
    • Values/Attitudes
    • Beliefs
    • Litigation
    • Arbitration
    • Negotiation
    • Conciliation
    • What is Mediation?
    • Principles of Mediation
    • Mediation Styles
    • Body language
    • Listening
    • Being Silent
    • Reflective Listening
    • Paraphrasing
    • Linking Reflective Listening with Paraphrasing
    • Benefits Checklist – Effective Listening:
    • Asking Questions
    • Open Questions that focus on the future
    • Circular Questioning
    • Reframing Statements
    • Reframing Differences in a Conflict of Values
    • Moving from Generalities to Specifics
    • Using Neutral Communication as a Mediator
    • Points of Agreement & Commonalities (Mutualising)
    • Summarising
    • Approach & Skills Check List for Role Plays
    • Skills Needed
    • The Role of a Mediator
    • The Mediation Moves
    • Case Preparation and Development
    • Development of an Hypothesis
    • Reviewing and Analyzing Background Information
    • Selecting a Strategy to Guide Mediation
    • Designing a Detailed Plan for Mediation
    • The Mediation
    • Separate Meetings
    • Plenary Meetings
    • Elements of an Opening Statement
    • Setting the Ground Rules
    • Story Telling
    • Framing the Issues
    • Uncovering Hidden Interests of the Disputing Parties
    • Problem Solving – Generating Options for Settlement
    • Assessing Options
    • Agreement and Conclusion
    • Guidelines for a Mediated Agreement
    • Reality Test the Agreement
    • Signatures to the Mediated Agreement
    • Mediation Agreement
    • Mediation Agreement Template
    • The Role of Caucus Meetings
    • Challenging Destructive Behaviour
    • Power struggles between the Mediator and the Parties
    • Coping with Anger and Provocative Statements
    • The Dance
    • Coping with Resistance
    • Position Statements in Mediation
    • Power Balancing in Mediation
    • Apology and Forgiveness
    • Tips/Techniques when Stuck!
    • Criteria to Use when Making a Decision about what to do if you are Stuck!
    • Civil and Commercial Mediation Model
    • The Mediation Process Family - The EMS Commercial model
    • Large Party or Multi-Party Mediation
    • Suitability for Mediation
    • Does this Issue Belong in Mediation?
    • Dealing with Issues that are Difficult to Mediate
    • Using an Internal or an External Mediator
    • The Choosing of Mediation by Parties
    • Benefits of Mediation
    • Mediation in Ireland
    • The Road to Resolution-The Growth of Commercial Mediation in Ireland
    • EU Directive on Mediation in Civil and Commercial Disputes
    • Conflict Audit - Costs
    • The Institute
    • Sectors
    • Membership
    • Ethics in Mediation
    • Evaluation
    • Presentation of Certificates


The training takes place twice yearly in Maharees, Castlegregory, Co.Kerry. V92 TY70

 details about accommodation.   Guesthouse accommodation is reasonable from €40 per night. Hostel accommodation is also available for €15 per night. Maharees peninsula is 3 miles long and 1 mile wide. It is surrounded by sea and is breath-taking in its beauty. There are miles of beaches with surfing, as well as golf and tennis available for those who wish to avail of it. Tea breaks may even be taken on the beach!

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Train to become an MII Certified Mediator (online course)

Presented by Mediation Foundation of Ireland.


Train to become an MII Certified Mediator

Presented by Mediation Foundation of Ireland.

Course Information:

  • Organisation: Mediation Foundation of Ireland (
  • Address: Annamoe Lodge, Annamoe, Glendalough, Co. Wicklow
  • Principal Contact: Luke Monahan 
  • Email:
  • Phone: 087-687-6569
  • Web: Please check for forthcoming dates
  • Venue: Dublin, In-Company & onlline 
  • Course Timings:  9 a.m. to 5 p.m.
  • Max number on course:  12
  • Cost: €2895.00  for full 7 day MII certified course 
  • Course Structure : 7 days (5+2) or (2+2+2+1)

MII Certified Mediation Course dates for 2021

currently live online

September: 2,3 & 9,10 & 16,17 Assessment Sept 24

October: 7,8  & 14,15 & 21,22. Assessment Oct 29

November: 11,12  & 18,19 & 25,26. Assessment December 3



Programme Dates

Assessment Date


13th, 14th, 20th, 21st, 27th and 28th

4th February 2022


3rd, 4th, 10th, 11th, 14th and 15th

25th March 2022


5th, 6th, 12th, 13th, 19th and 20th

27th May 2022


2nd, 3rd, 9th, 10th, 16th and 17th

24th June 2022


8th, 9th, 15th, 16th, 22nd and 23rd

30th September 2022


13th, 14th, 20th, 21st, 27th and 28th

4th November 2022


17th, 18th, 24th, 25th, 1st and 2nd December

9th December 2022

Course Aim: 

For participants to learn and practise facilitative mediation skills

Course Objectives :

By the end of the training course, participants will understand facilitative mediation and its benefits, will have learnt the classic facilitative mediation model, will have practised being a mediator in role play situations and will have gained significant communications and life skills

Methodology and evaluation: 

The learning approach will use presentations, group work, reflective discussions and role-plays around the skills of mediation. Each attendee will practise 3 aspects of mediation and will be assessed as per MII guidelines

Admission Requirements:   

There are no formal entry requirements and potential participants are advised that it is an intensive and very interactive course

Senior Trainer:   

Luke Monahan has Masters Degrees in Leadership and also in Education and is an Advanced Mediator with the MII.  He is a senior associate with the Irish Management Institute specialising in change management, leadership development and performance enhancement. He is the author of 12 books on education and social issues and is a Director of the Mediation Foundation of Ireland ( and Curam ( Luke can be contacted at 087-687-6569 and

Other Trainers:

Tony Bourke has a Masters degree in Information Technology, has a Higher Diploma in Education and is a Certified Mediator with the MII. Tony’s career is in business and training and he is a director of Raising Performance Limited ( Tony can be contacted at 087-979-9627 and   

William Corless has a masters degree in Mediation and Conflict Resolution and is an experienced coach and management trainer nationally and internationally in a range of areas including negotiation, change management and communication skills.

MFI use mediation practice coaches to assist with the training including Judi Coyne a family and separating couples mediator. We also have a panel of extern assessors.


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Conflict Resolution & Mediation Skills

Presented by Geoffrey Corry.


A Foundation Training Course in CONFLICT RESOLUTION AND MEDIATION SKILLS Hosted by Ballymun Community Law Centre and  accredited by the Mediators’ Institute of Ireland

General Information:


Accredited by the Mediators’ Institute of Ireland

Delivery: A hybrid course of 5 days of in-person sessions and 5 online sessions
This basic skills course is an intensive 60-hour training and run as three separate modules over a period of two months. It is designed for volunteers, frontline workers and professionals who want to obtain a foundation in conflict resolution and mediation skills for use in their own organisation or work situation or to become a mediator particularly in community, family, and workplace disputes.

Because of the interactive in-person day sessions, proof of Covid vaccination will be required for everyone’s safety.

Module 1: Conflict Dynamics

Tuesday 26th April: in-person all day

                                       Topics 1,2 & 3          

9:30am – 6:00pm


DCU in the Community,

Shangan Rd, Ballymun.

Wednesday 27th April: evening session                       Topic 4

7:30pm – 9:30pm


Tuesday 3rd May: afternoon session                          Topic 5

2:00pm – 6:00pm



Module 2: Mediation skills

Wednesday 4th May: afternoon session                       Topic 6

2:00pm – 6:00pm


Tuesday 17th May: in-person

                                      Topics 7& 8

9:30am – 6:00pm


DCU in the Community,

Shangan Rd, Ballymun.

Thursday 19th May: evening Topic 11

7:30pm – 9:30pm


Monday 23rd May: in-person all day                                    Topics 9 & 10

9:30am – 6:00pm


DCU in the Community,

Shangan Rd, Ballymun.

Tuesday 24th May: in-person all day  Topics 9 & 10                     

9:30am – 6:00pm


DCU in the Community,

Shangan Rd, Ballymun.

Friday 27th May: in-person all day Topics 9 & 10                 

9:30am – 6:00pm


Glencree Centre for Peace and Reconciliation,

Glencree, near Enniskerry,

Co. Wicklow

Module 3: Presentations by participants

Each participant will be asked to make a short presentation (not more than 15 minutes) to the training group on a conflict resolution or mediation topic of their choice. Reading material will be supplied to support the reflective learning. A Certificate of Completion will be awarded to participants who successfully complete the three modules.

Week starting 13th June

Date to be arranged with participants



Further Information:

Lunch will be provided on site for participants on classroom days.

Assistance with travel to Wicklow for the final day can be arranged if required.

See for further information on Ballymun Community Law Centre.

See for further information on mediation, accreditation and the Mediator’s Institute of Ireland.


Video Assessment and Qualification


For those who wish to go further and become a Certified Member of the Mediators' Institute of Ireland [the professional association for mediators in Ireland], and thereby become a certified  mediator, we will support participants to join role-play groups to practice their mediation skills and to prepare for the video assessment of skills competence. This independent assessment involves each trainee mediating a case in a one hour role play to demonstrate their skills as a mediator. Date to be arranged with participants.


Topics covered during the course

Module 1: Conflict Resolution skills


  • General introductions
  • Our perceptions of "conflict": positive and negative
  • Neuroscience of conflict


  • Mapping a conflict: your experience of a conflict situation
  • Self-awareness and self-management in conflict           
  • Constructive and destructive behaviours
  • Conflict triggers and ‘Hot Buttons’
  • Skills practice in constructive behaviours


  • The five styles of handling conflict
  • Finding your conflict comfort zone
  • Managing your style and avoiding going into excess


  • The conflict spiral: how unmanaged conflict escalates
  • PIN model: Positions, Interests and Needs
  • Feedback on the Conflict Dynamics Profile (optional)

5.  REFLECTIVE LISTENING SKILLS                          

  • Picking up clues from body language
  • Working with and acknowledging perceived reality
  • Reflective listening: the discipline of not adding anything
  • Connecting with the emotional realities        

Module 2: Mediation skills


  • Process continuum for alternative dispute resolution (ADR)
  • The growth of different mediation sectors in Ireland: community, family, workplace and business mediation
  • The different models of mediation for each sector    

7. GETTING PARTIES TO ‘THE TABLE’                                  

  • The pre-mediation phase: role and tasks of interveners
  • Role play 1: community mediation - neighbour dispute


  • A five-stage mediation process for interpersonal disputes
  • Video demonstration of the process (neighbour dispute)

9. MEDIATION PROCESS SKILLS                                 

  • Rehearsing the introduction and storytelling stages
  • Role play 2 and mediation skills practice
  • Framing the issues and problem-solving stages
  • Role play 3 and mediation skills practice
  • Writing up the agreement
  • Role play 4 and mediation skills practice
  • Role play 5 and mediation skills practice

10.  PROCESS ISSUES IN MEDIATION                                                                                    

  • Handling anger and emotion through storytelling
  • Empowerment of the disputants
  • Power balancing and when to caucus
  • Reframing, problem solving and option generation


  • Introduction to the Mediation Act 2017
  • Codes of Ethics: The MII, Ballymun Community Law Centre Code of Ethics & Practice

Benefits of Training Course

By the end of the 60-hour course, you will:

  1. have developed an awareness of the positive value of conflict and your own style of responding to conflict
  2. appreciate the essential features and principles of the mediation process and how to adapt it for working through different interpersonal disputes
  3. have participated in at least five simulated mediations, using case studies developed from different interpersonal dispute areas.
  4. understand each stage of the mediation process and possess the basic skills to resolve conflicts informally or to start practicing mediation (under supervision)


Course Team

Geoffrey Corry BA (Mod) MSc (Mgmt) HDipEd

is a self-employed management consultant specializing in conflict resolution, facilitation and mediation in a number of settings - workplace and business disputes, restorative justice, community and the environment. He is retired as a family mediator from the state-run Family Mediation Service for marital separation and divorce. He was a Board member of the Family Support Agency and a former chair of the Mediators Institute of Ireland as well as Facing Forward.

He was the founder of the Mediation Bureau in Tallaght, the first neighbor dispute resolution scheme in the Republic. He has taught mediation skills for over 20 years for UCD adult education and other agencies. He was the Facilitator for over 50 political dialogue workshops held at the Glencree Centre for Reconciliation between 1994 and 2006 as part of the peace process in Ireland. These workshops brought together party activists at a sub-leadership level from all the political parties in these islands to discuss key issues in the peace process.

Mary Lou Kennedy BA (Soc Sc), MSW (Social Work)

Is an independent professional mediator and conflict management specialist and coach. She mediates disputes in the workplace, in business, in families and the community. Mary Lou also delivers conflict management training to businesses and organisations in the public and private sector along with conflict management coaching and consultancy for organisations in building more collaborative workplaces.

She is a founder member of OAK Conflict Dynamics Ltd, a leading provider of mediation and conflict management services in Ireland. Mary Lou is a master trainer in the CINERGY Model of Conflict Management Coaching, the Conflict Dynamics Profile and 3rd Party Resolution (TPR) model of managerial mediation with the Mediation Training Institute, Eckerd College Florida. She also lectures on the Certificate in Mediation with The Law School, in Griffith College. She has trained the Ballymun Law Centre panel of Conflict Management Coaches and provides ongoing supervisory support.

Ballymun Community Law Centre:

Ballymun Community Law Centre is an independent law centre and a charity. We provide free legal advice, representation, legal education and mediation for individuals and groups within the community. We are committed to ensuring that access to justice is available to the people of Ballymun and we work towards an inclusive community based around equal human rights and social justice. Mediation is provided free of charge through a team of volunteer mediators and is coordinated by our Development Officer, Sandra Mpanyira.


Background reading


A 24 page Manual of the 5 stages of the interpersonal mediation process will be available for each participant together with Handouts on the various topics covered. Some chapters of the publications below are available on request.

Cinnie Noble, Conflict Management Coaching: The CINERGY™Model,, CINERGY™ Coaching, 2012

Craig Runde and Tim Flanagan, Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators and Teams, Jossey-Bass, 2010

Helena Cornelius & Shana Faire, Everyone can win: How to Resolve conflict, Simon Schuster (1989).

Monica Hannaway, Co-Mediation: Using a Psychological paired approach to resolving conflict, Monica Hanaway, 2012

Roger Fisher, William Ury and Bruce Patton, Getting to Yes: Negotiating Agreement without Giving in, Business Books (Second edition 1992).

William Ury, Getting past No: Negotiating with difficult people, Business Books (1991)

Robert Bolton, People Skills: How to assert yourself, listen to others and resolve conflicts, Touchstone / Simon Schuster (1979).

John Crawley & Katherine Graham, Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work, Nicholas Brealey Publishing (2002)

Michael Noone, Mediation, Cavendish Publishing (1996).

Christopher W. Moore, The Mediation Process: Practical Strategies for Resolving Conflict, Jossey Bass (third edition 2002).

Robert A. Baruch Bush & Joseph P. Folger, The Promise of Mediation: Responding to Conflict Through Empowerment and Recognition, Jossey-Bass (1994).

Kenneth Cloke, Mediating Dangerously: The frontiers of Conflict Resolution, Jossey-Bass (2001)

Kenneth Cloke, The Crossroads of Conflict: A Journey into the heart of dispute resolution, Janis Publications (2006)

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Accredited Certified Mediation Training

Presented by RoundTable Solutions Ltd.

Blended Online and Dublin Autumn 2022

Online and classroom base  Autumn 2022

Presented by RoundTable Solutions Ltd. 


General Information:

  • Email:
  • Organisation: Round Table Solutions Ltd
  • Principal Contact: Ber Barry Murray
  • Training Co Ordinator: Myrtle Howe
  • Wesbsite:
  • Venue: On line & Classroom based learning (Dublin).

Contact Details:

 Dublin Tel: 01 5390212   Cork:Tel: 021 2339350   Galway Tel: 091 393160

Address:  28 South Bank, Crosses Green, T12 EF22

About this programme:

The RoundTable accredited certified mediation training programme offers you the opportunity to train as a mediator. Over the course of three months, you will gain an understanding of conflict, alternative dispute resolution, mediation legislation and the transformative, facilitative and evaluative models of mediation.  You will learn the skills and techniques of mediation, explore your style of mediation and apply your learning in simulated mediation situations, culminating in your preparation to go forward for assessment to become a certified mediator with the Mediators Institute Ireland.

What the programme covers

This blended learning programme (classroom and online) is guided through three principal  themes

Modules include:

Module 1: Introduction to Mediation

  • Theory and models of Mediation
  • Areas of Mediation
    • Workplace Mediation
    • Commercial Mediation
    • Community Mediation
    • Family Mediation
    • Healthcare mediation
    • Peer Mediation
    • Elder Mediation
  • Co-mediation
  • The Mediators’ Preparation
  • The Mediation Act 2017
  • The Mediators’ Institute Code of Ethics

Module 2: Understanding and Managing Conflict in Mediation

  • Conflict Styles & Cycles
  • Brain Science & Dispute Resolution
  • Working with conflict
  • Managing people in conflict
  • Capacity and competence in mediation

Module 3: The skills of the mediator

  • Values
  • Active Listening
  • Empathy
  • Use of language
  • Questioning & Circular questioning skills
  • Working with Emotion
  • Capacity and Competence
  • Power
  • Framing and Reframing
  • Caucus

Module 4: Mediation Process

  • Identification of Issues
  • Option Development
  • Theory and Practice of Negotiation
  • Interest- and Positional- based negotiation
  • Decision Making
  • Drafting Agreements
  • Post Mediation


Module 5: Role Play Practice

  • Practice on undertaking online mediation through role plays
  • Practice on undertaking face-to-face mediation through role play and in-depth feedback (3 days)


Course Dates Autumn 2022:  Dublin

This course is a blended learning course with 4 days classroom work and 7 sessions on-line (using zoom).

  • 19th September 2022                            9.30 a.m. – 12.00 noon. (Introduction)

Classroom Based:

  • 20th September  2022: Dubin              9.15 a.m. – 5.00 p.m.


  • 26th September 2022                            9.15 a.m. – 12.45 p.m.
  • 27th September 2022                            9.15 a.m. – 12.45 p.m.
  • 10th October 2022                                  9.15 a.m. – 12.45 p.m.

Classroom Based:

  • 11th October 2022: Dublin                   9.15 a.m. – 5.00 p.m.


  • 17th October 2022                                9.15 a.m. – 12.45 p.m.

Classroom Based:

  • 18th October 2022  : Dublin               9.15 a.m. – 5.00 p.m.


  • 24th October 2022                              9.15 a.m. – 12.45 p.m.
  • 25th October 2022                              9.15 a.m. – 12.45 p.m.

Classroom Based:

  • 1st November 2022: Dublin              9.15 a.m. – 5.00 p.m.


Assessment occurs during the training days on understanding, participation and evidence through role play of acquired skills.  In addition, learners will engage in a continuous cycle of self-observation and self-evaluation. Learners are required to complete a Conflict  Assignment (2500 words) .  This assignment is evaluated by the trainers and is used to assess participants' integration of skills and knowledge throughout the training.

To become a Certified mediator with the Mediators' Institute of Ireland, participants must go forward for certification.  This certification is a videoed assessment where the participant demonstrates the core mediation skills through role-play of a simulated workplace conflict.  Dates : 29th, 30th November 2022


Course Fee: €2325 (this includes the external assessment)


For registration form please contact:

Course Details

Accredited by the Mediators’ Institute Ireland

  • Hours in training:60:
  • Hours required outside training: minimum 10 hours
  • Full attendance required.


Lead Trainer:

Bernadette Barry-Murray

Ber is an advanced mediator with the Mediators Institute of Ireland and the International Mediators Institute, with 20 years’ experience working as mediator, having qualified in 2000. She has mediated complex disputes nationally and internationally, assisting those who are party to the mediation in arriving at a resolution.  The breadth of mediations undertaken, includes workplace, family, commercial, education, medical, financial, succession and land disputes.

Ber is currently the President of the Mediators Institute of Ireland, and was previously the family sector representative and on the accreditation committee. 

In addition to being a Mediator, she holds a master’s degree in education and a law degree. She has trained mediators since 2004 at certified level; for the family sector and has trained and supervised mediators to become practicing mediators.  She delivers a practical applied programme Click here for more information on Ber’s experience.




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Certified Mediation Training

Presented by Consensus Mediation.


General Information

Course Information

  • Course Structure: 3 x 2 day modules and 1 day assessment
  • Hours in training :45 in class
  • Hours required Outside training: 20
  • Venue:  TBA
  • Course Timings:   TBA
  • Numbers on course:  8 - 15 
  • Cost: €1,850 - €2,100

Course Dates 2022

To be confirmed

Contact for enquires.

The Programme: Certified Mediation Training Programme Outline

Course Aim: 

To give participants the required level of skills, knowledge and attitudes to enable them to practice as Certified Mediators

Course Objectives:

  • To develop an understanding and knowledge of mediation theory, principles, practice and methods
  • To gain an awareness in participants of their own styles and approaches to dealing with conflict
  • To develop a theoretical understanding of conflict, managing conflict and principles of conflict resolution
  • To develop understanding of different styles and models of mediation
  • To give participants an understanding of the structures and processes involved in mediation
  • To raise awareness of the external context of mediation i.e. role in dispute resolution, working with other professionals, ethical dilemmas etc.
  • To raise awareness of the influence of one’s own professional and personal assumptions and biases on the mediation process
  • To develop effective skills, knowledge and attitudes in mediation to meet the certified assessment requirements
  • To give participants an opportunity to practice skills in simulated role plays
  • To develop confidence and ability in participants and enable them to practice as certified mediators on completion of the course


Training will be based on principles of adult learning and of accelerated learning and involve didactic presentations, interactive group discussion, video demonstrations, simulated role plays  as well as participants completing required reading and submitting relevant written assignment.
Assessment: Essay assignment (3,000) words and MII Role play.

Senior Trainer: Mary Rafferty

Mary is an accredited Practitioner Mediator and Conflict Management Coach, and has mediated, trained and coached in conflict-related areas (conflict management skills, bullying and harassment) in a wide range of organizations and workplaces in the public, community and voluntary sectors. Mary is also Chairperson of Mediation Border Counties, a volunteer mediation service that works mainly with separating couples in the Cavan/Monaghan area. With a background in education and social work, Mary has many years’ experience in training and educating adults ranging from lecturing on the Masters in Dispute Resolution, Independent Colleges to delivery of accredited training in mediation as well as an approved trainer in CINERGY ™ Conflict Management Coaching.  Mary is a director of the Mediators’ Institute of Ireland and Chairperson of the Accreditation Policy Committee.

B. Education, M.Sc., Practitioner Mediator MII, Accredited Conflict Coach.


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Certified Mediation Training Programme

Presented by Institute of Public Administration.

Dublin and nationwide

Course Structure:

  • 3 X 2 day modules run over a three month period. (An additional and separate assessment day will be run following each training programme with successful candidates eligible to register as Certified Members of the MII )
  • Hours in training: 45
  • Hours required outside training: 15 approximately
  • Venue: Institute of Public Administration, Training & Education Centre, Lansdowne Road, Dublin 4 (also in-house for organisations as requested)
  • Ph: +353 1 240 3600
  • Website:
  • Email:
  • Course Timings: 9.30 a.m. to 5.00 p.m.
  • Numbers on course: Max of 12 participants
  • Cost: €2020 (Three facilitators/mediators work with the group during each module of the training programme).

Mediation Training Dates Autumn 2022

Autumn Mediation Programme 1

8th & 9th March, 29th  & 30th  March, 26th & 27th April 2022 

27th & 28th Sept, 11th & 12th Oct, 8th & 9th Nov 2022


The Programme:

The Programme – Aims and Objectives

The overall aim of the programme is to provide participants with a comprehensive understanding of all aspects of Mediation as well as expertise in mediation skills for the management of workplace and organisational conflicts and disputes. The programme is suitable for those seeking to gain a greater understanding of mediation (leading to ‘Associate Member’ level of the Mediators’ Institute of Ireland (MII)) as well as those who aspire to practice as a Professional Mediator at ‘Certified Practitioner’ member level. (Trainees can qualify for ‘Certified Member’ status of the MII on completion of this 60 hour training programme plus attendance at an ‘Assessment Day’ and successful completion of the assessment process i.e. a videoed role-play and written self-assessment piece, which is assessed by an independent MII approved assessor).

On completion of the training programme, participants will have:

  • An understanding of mediation as a mechanism for dispute resolution and its appropriate use
  • An understanding of the five step framework for mediation and how to manage the mediation process
  • An understanding of the Role of the Mediator
  • Developed mediation related skills including active listening, facilitation/negotiation/communication skills, ability to deal with different personality types and other intervention strategies used a repertoire of relevant personal skills in role plays
  • A greater understanding of their own personal skills development needs in relation to working as a Mediator
  • A greater understanding of conflict – types and causes of conflict
  • An understanding of why mediation, as a process, is rapidly developing in various facets of Irish society and business.

This course is suitable for:

  • Managers, Team Leaders, HR Practitioners, Consultants, Advisers, and others who negotiate and deal with conflict and dispute resolution
  • Officials and non full-time Trade Union Representatives
  • Partnership Facilitators/Partnership Committee Members
  • Those who want to become accredited Professional Mediators
  • Anybody – at any level - with responsibility for resolving workplace disputes and conflict who wishes to enhance their skills in this area.

Methodology and Evaluation

The programme, which is run in three x two day modules over a 2/3 month period, is highly participative and practical. Learning approaches include short lecture inputs and facilitated group discussion. Much of the learning happens from insights derived from ‘working-through’ case-studies/role plays as well as from on-going feedback and coaching during these sessions.

Trainees will also be required to undertake an agreed mediation related project (2000 –3000 words) between the second and third module.

Evaluation of participants happens through ongoing assessment throughout the training programme along with satisfactory completion and presentation of a mediation related project.

Admission Requirements

A genuine interest in Mediation as an approach to conflict resolution along with a discussion with lead trainer, Frances Stephenson, to ensure suitability of training programme.


Lead Trainer:  Frances Stephenson, MII accredited Advanced Mediator and Director of Mediation Training Programmes IPA

Senior Trainer: Lily Regan, Accredited Advanced Mediator and former IPA Director of Mediation



This Mediation Training Programme may also be run in-house for organisations

Contact details:Ph: +353 1 240 3600  E:


Senior Trainer: Lily Regan, M.Sc. (Training and Human Resource Management), Accredited Mediator, FCIPD.

Training Experience:

Lily has over 10 years experience as a trainer/facilitator with the Institute of Public Administration (IPA) as a Human Resource Management Specialist, providing a broad range of training and consultancy services to clients of the Institute. Lily is also Director of Mediation Training Programmes at the IPA and is responsible for the development and delivery of all mediation and conflict resolution training and consultancy services provided by the Institute. Lily also works as an Organisation and Workplace Mediator, mainly with clients from across the public sector, and has mediated at all levels including individual and team/group based conflict.


Lily is a Practitioner Member of the Mediator’s Institute of Ireland and an accredited Mediator with the Chartered Institute of Arbitrators, UK. Lily holds an MSc. in Training & Human Resource Management from Leicester University. Lily is also a Fellow of the Chartered Institute of Personnel and Development.

In her current role with the IPA her work spans the areas of Mediation and Human Resource Management.

Previous experience: Lily has over 20 years experience both at operational and management levels in the area of Human Resource Management. Prior to her current role Lily held the position of Personnel Officer/Human Resources Manager in the IPA. In that role Lily gained a broad range of hands-on experience in all areas of Human Resource Management - including managing grievances and disciplinary issues , conflict resolution, cases with third party involvement e.g. Investigations, the Labour Court, Rights Commissioners, Equality Tribunal, Family Law Courts, and other legal institutions. Lily draws on this experience in her current work as a trainer/facilitator in the area of Workplace Mediation and Conflict Resolution.


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Presented by Catherine O'Connell.

Maynooth University

General Information:


  • Organisation: Blossom Development and Maynooth University
  • Principal Contact: Catherine O'Connell
  • Phone: 087 9936237
  • Email:
  • Venue: Maynooth University 

Course Information:  

 Cost:             €2350 per person including assessment fee and materials*

This programme consists of 8 full days of face to face practice and 4 evenings from 6.30pm to 8.30pm

Course Structure: .  The course is run over eight full days ( 7 x Saturday and one x Friday) along with four evening Zoom classes from 6pm to 8.30pm. The final day is a competency assessment and successful candidates may apply to register with the MII as a Certified Mediator eligible to practice. 

Dates: and Times:

Saturdays 19th, March, 2nd April, 23rd April, 30th April, 14th May, 28th May,  Friday 10th June and Saturday 11th June (assessment day) from 9.30am  to 5pm

Also online Tuesdays 22nd March, 5th April, 3rd May, and 31st May from 6pm to 8.30pm

About the Programme:

This course is highly interactive and participants will be asked to engage with each other and work together outside of class. It is ideal for anyone who needs to work with people and manage them.

Course Aim:  To equip participants with the knowledge, skills, attitude and awareness required to intervene positively and/or mediate with people experiencing conflict and difficulties in a variety of situations. It is suitable for leaders, managers, HR consultants and employees along with those wishing to specialise in conflict intervention and communication.

The objectives (learning outcomes) of the programme are:

  • To develop participants understanding of the theory of conflict and ADR how conflict happens, escalates and impacts people and organisations.
  • To develop awareness of conflict styles and facilitate skill development so that participants can expand their repertoire of conflict behaviours to suit the contexts they find themselves in.
  • To attain a good understanding of core mediation and ADR concepts, theories, models, processes, and principles.
  • To develop participants’ mediation skills to the level of competency as laid down in MII certified assessment requirements.
  • To raise participants’ awareness of how their own triggers and biases can impact the mediation process and to facilitate ways of managing them.
  • To learn how to create an environment of trust, rapport and empowerment when facilitating people in conflict. 
  • To provide participants with essential information which guides mediator’s behaviour e.g. The Mediation Act (2017) and the MII Codes of Ethics and Standards.
  • To provide participants with opportunities to work with power and develop their own reflective practitioner.

To confirm a place before paying please contact Catherine at: 


Phone:                       0879936237     

Application for phase 1 is through Maynooth University  PAC CODE: MMC17.

Trainer Biography: 

Catherine is an experienced and accredited Mediator, Restorative Dialogue Facilitator and trainer in Certified Mediation Programmes and Restorative Justice and Practice programmes.  She is also a CINERGY™ Conflict Management Coach and Trainer.

From 2014 to 2022 Catherine has been a lecturer in restorative practice, mediation, negotiation, and conflict management coaching at at Maynooth University. She also has been engaged in various peace building projects run by Maynooth University.

Catherine provides conflict management coaching, restorative facilitation and mediation in workplace, community, and family settings. She develops bespoke training in Conflict Management and Communications skills for leaders, groups and organisations and uses the Enneagram Personality System as a tool for personal and professional development. In late 2020 she developed and delivered online training for the European Forum for Restorative Justice in Restorative Justice.

Up to January 2022 Catherine was on the management committee of Restorative Practices Ireland (RPI) and Facing Forward both organisations that promote the use of Restorative Practices in and alongside the Justice System and in organisations and society generally. She co-presented a workshop for the International Institute of Restorative Practice Conference in May 2017. She was a research project between Facing Forward and Dr Marie Keenan entitled “Sexual Trauma and Abuse: Restorative and Transformative Possibilities”.

Catherine has written “Building Bridges”, an article about a Restorative Justice Initiative in Green Bay Maximum Security Prison Wisconsin for the ‘Journal of Mediation and Applied Conflict Analysis’ published online by Maynooth University.

In 2018, alongside her colleague Barbara Walshe, she undertook a consultation on the ‘Options and Appropriate Courses of action available to Government in relation to the site of the former Mother and Baby Home, Tuam County Galway’ (April 2018). In 2019 and 2020 and 2021, again with Barbara Walshe, she worked with survivors of Institutional abuse on the themes and issues they wished to consult with Government on to explore the, as yet unmet needs of survivors and how they could be best met. The 2019 initial report can be read here. They then facilitated a survivor led group and the Department of Education to identify means of meeting these needs. This resulted in the group presenting a proposal to the Minister for Education and her advisors in December 2020. Final solutions have yet to be identified.In 2021, Catherine and Barbara Walshe facilitated restorative engagement with Jesuits and victims of abuse by a Jesuit priest when children (now adults in their 50’s and 60’s) were in the care of Jesuit schools to try to address the harm done.

Currently Catherine is a PhD candidate with Maynooth University exploring how restorative approaches in an organisation can impact the conflict management practices and quality of relationships experienced by people working there.

Associations that Catherine belongs to includes Mediator’s Institute of Ireland, Mediation beyond Borders, The Association of Conflict Resolution, Restorative Practices Ireland, the Restorative Justice Council (U.K) and the European Forum for Restorative Justice.'Connell%20Biography%202020.pdf


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Certificate in Mediation Training (Focus on Workplace and Commercial)

Presented by Acrux Consulting Ltd.


Region: National / International

  • Lead Trainers: Gerry Rooney / Ray Flaherty
  • Price: €2500 to include all course material, CDRom and assessment fees.
  • Region: National / International
  • Organisation: Acrux Consulting Ltd.
  • ACRUX Consulting Ltd
    Donard, Knights Hill, Old Coach Rd, Balrothery, Co Dublin

  • Contact Details:
  • Principal Contact: Gerry Rooney
  • Address: Acrux Consulting Ltd. 
  • Tel: +353 1 8411664
  • Email:
  • CC:
  • Venue:

    Dublin and nationwide

    Blended, a mix of online and face to face training.

    All current Covid restrictions and guidelines applying.

Experience: Training provided to many Mediators in Ireland and internationally including Certified Training for Mediators in the Equality Tribunal and many in house programmes for National and International companies.

Course Dates 2022: (60 hours over 8 days)

  • Course Date, 2022.

    13th & 14th April, 27th & 28th April, 11th & 12th May, 25th & 26th May.

  • Course Information
  • Course Structure: Seven one day modules plus one day assessment. Assessment is recorded and participants are required to present a reflective learning self-assessment
  • Hours in training: 54
  • Hours outside training: 30
  • Numbers on course: 9 -15
  • Cost: €2500 inlcuding assessment

The Programme
Our trainers are experienced in Workplace and Commercial Mediation. MII Acredited Programme. 

Course Aim
To develop knowledge and skills of Mediation with a focus on workplace and commercial Conflict disputes

Course Objectives
To provide participants with an opportunity to acquire and practice the skills of Mediation and to be confident in conducting a workplace/commercial mediation.

Methodology and Evaluation
Blended learning applying the principles of Adult Learning with a key focus of skill development through role play and case studies. MII role play assessment (100% attendance is required) with written assignment and completion of prescribed reading.
Senior Trainers: Gerry Rooney and Ray Flaherty

Training experience
Both Ray and Gerry have extensive experience in delivering Mediation and Conflict Resolution Skills training in Ireland, the UK and the USA.

Gerry Rooney a practicing mediator and experienced trainer of mediators. He is also an experienced investigator.
Ray Flaherty is a practicing mediator and is currently on the panel of Mediators with the new Private Residential Tenancies Board. Ray has been recommended by the Labour Relations Commissions for mediation and conflict resolution interventions. 

MII Certified Mediator Training Programme –Overview

(60 hours, plus 20 hours out of class work including e-learning).

Pre-work (Approx. 5 hours)

·      Online programme “Understanding and Defining Interpersonal Conflict – An Introduction to Conflict Management Skills”

Part 1: Defining conflict and perceptions and how they emerge; and how to address difficult behaviours that can develop in a conflict situation

Part 2: Understanding and Recognising the Use of the Thomas-Kilmann Conflict Mode Instrument (TKI) behaviour and how you can become more effective in resolving interpersonal conflict.

Whilst the programme has a focus on dealing with an interpersonal (workplace) dispute, it is designed to provide participants with a practical overview of understanding and dealing with conflict by applying some of the principles of mediation, and provides a link to a video of a workplace mediation conducted by an ACAS mediator

·      On line Listening Skills Assessment of personal listening profiles.

Tutor Led Training

The tutor led training is conducted over 7 days of intensive practice, knowledge and case studies over four modules, followed by a video-taped skills assessment on day eight with a written assignment.  The training adheres to the certification requirements for MII Mediators (a national and internationally recognised qualification).  The training will focus on developing the skills to provide facilitative mediation, the most widely used mediation approach, but will also introduce the participants to other forms of mediation and how to blend the approaches as appropriate to the dispute and the parties.

Module 1 (Day 1 and 2)

·      The Mediation Process : (7 hours)

Introductions and Expectations including ground rules and learning contract

Review of e-learning including Understanding Conflict, Conflict Theory, and Conflict Mapping, Thomas Kilman Conflict Modes Self-Assessment, listening skills, and models for identifying and mapping conflict

Introduction to The Mediation Process

o   What is Mediation, and what it’s not

o   The Role of the Mediator- what you know does not matter, what you do does!

o   The Mediators Tool Kit – Skills the Mediator deploys at various stages of the process.

o   Short video of a conflict and exercise in preparation for Mediation.

·      Pre mediation documents- information for the parties, agreement to mediate (1 hour).  Documents and agreements to mediate for Medical negligence claims.

·      Mediation – The Preparation Stage (2 hours)

o   Pre-Mediation activities including documentation and Agreement to Mediate

o   Addressing resistance to the process

o   The Opening Session – “storytelling” phase and listening skills

·      Different Areas for Mediation with a focus on application of mediation in medical negligence (1 hour)

·                         Managing the Mediation Session (4 hours)

o      Overview of the stages

o      Focus on opening sessions

o      Storytelling

o      Skills in paraphrasing, reframing, summarising, partialising, and feedback

o      Exploring the issues including questioning/probing skills

o      Understanding Personal Prejudices and how they might affect the mediation process

o      Case study’s and role play


Module 2 (Day 3 and 4)

Managing the Mediation Session (3 hours)

o    Listening skills assessment feedback

o    Managing the parties, emotions, and challenging behaviours

o    Recapping, mutualising and normalising

o    Problem Identification and Options

·      Negotiation Skills and Interest Based Bargaining – (1 hour)

Helping the parties to compromise and understanding win-win negotiations or when “winning” is not enough!

·      Legal framework for the Mediation process, (1 hour)

Confidentiality and legal implications for mediation including Child Protection/Abuse in Care; capacity to mediate.

·      Tips for dealing with difficult/challenging behaviours (1 hour)

Transactional Analysis, the JOHARI Window, and the Dimensional® Model of Behaviour

·      Video- Mediation in action (1 hour) Videos will be available on line for participants to review out of tutor led time

·      Use of Questioning (1 hour)

Understanding the power of questions, and how to design and use effective questioning skills as a mediator.


Mediation Role plays – see below

Module 3 (Day 5 and 6)


Managing the Mediation Session (2 hours)

o    Developing possible solutions with the parties

o    Brainstorming, Hypothesising – shared and unshared

o    Reality Testing

o    Caucusing

o    Solution Phase

o    Making the Agreement

 Different mediation Styles and Intercultural Mediation(1 hour)

      Review of the different Mediation Styles and Intercultural Mediation

·      Ethics of Mediation ( 1 hour) Understanding and adhering to the MII and international standards and ethics of mediation

·      Avoiding Prejudice and Bias (1 hour)

·      Understanding the Dynamics-frames of reference (2 hours)

o   Transactional Analysis

o   Johari Window

o   Power of Mindsets and cognitive dissonance, dealing with the two truths

·      Agreements (1 hour)

o   Written Agreements,

o   Memos of Understanding and

o   Closure


Mediation Role plays and Fisbhbowl– see below

Module 4

·      Recapping  the Mediation process ( 2hours)

·      Individual and collective feedback

·      Drafting Agreements (1 hour)

·      Assessment preparation (1 hour)

·      Home reading- Mediation Styles, and e-learning resource (min 20 hours)


Mediation Role plays – see below

Assessment Day


Role Plays and Case Studies

(30 hours) to ensure each participant has been exercised in:

·      introducing the process

·      gaining experience in managing resistance to the process

·      managing the opening sessions

·      working with the story telling phase

·      Identification of issues and possible solutions

·      Fish bowl exercise (real time 5 hour mediation session co-mediated by the participants)

·      managing the exchange and relationships,

·      reframing and developing skills to surface the issues and deal with emotions,

·      problem solving,

·      Negotiating for Agreement, and

·      addressing agreement concerns

·      drafting agreements/heads of agreement/Memos of Understanding

Assessment (1 day)

·        Assessments – videotaped real life case assessments following the MII Assessment criteria.  ACRUX will apply the MII assessment standards and marking sheets, and will have at least one external assessor attend the assessment day to randomly select and assess candidates.

·        All assessments will be recorded on DVD and reviewed by programme director before assessment sign off ensuring each candidate is subject to two assessors reviewing their role play.

·        Candidates will be required to complete a self-reflective written assignment on completion of assessment role play and before certification.  Written assignments must be submitted within 3 weeks of assessment role play.


The programme is highly interactive to ensure the transfer of the skills occurs and that the participants are provided with the opportunity to develop and practice their mediation skills in a safe environment. Our activities include:

·        Approximately 30 plus hours in skills practice

·        Discussion groups

·        Exercises in small groups and plenary sessions

·        Real time feedback

·        Interactive CD and e-learning for use and reference throughout the programme

·        Role plays and Case Studies based on real situations

·        Focused Case studies

·        Videos of mediation in practice

·        Pre-course e-learning


We apply a flexible approach to the training by delivering the programme in either one, two or three day blocks depending on participant needs.

All the role plays and case studies will be based on actual cases. Participants will be provided with an interactive DVD on mediation skills which contains a further 20 hours of learning which should be completed during the course.

Each module is facilitated by an experienced Mediator(s) of at least MII Practitioner Membership Level, and holding trainer certificates. Our programme is highly interactive where knowledge and theory is integrated through action learning sets and open discussion.  Role playing and real time feedback is provided during each module to ensure we apply an approach of accelerated learning in a safe environment. 

ACRUX provides on-going support to participants on completion of training. Telephone support to all mediators is free of charge. 

Materials provided include the following:

-        Pre course e-learning including self-assessment of conflict management skills and personal listening skills profile (on line assessment).

-        Comprehensive hand-outs for each module

-        One to one feedback from our tutors

-        Mediations Skills assessment and individual feedback reports

-        MII Recognised Certification following successful assessment.

Acrux Consulting Ltd. 8  ( 01 8411664/ 087 4194812

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Certified Mediator Qualification Training

Presented by Mediation Academy of Ireland.

Co. Kildare

Contact:   John Sherlock

Phone:     087 9385443



Course Information

Course Structure:  40 hours training and 20 hours MII approved assessment 

Hours in training: 40 hours                   

Hours required outside training:  Assignment


Venue:   Springfield Hotel. Leixlip, Co. Kildare  Location Map

Parking is available onsite.

Course Timings:  9.00am – 5.00pm

Max number on course:  12 Cost is €1350 eur plus 350 eur assessment fee.

Early Bird booking rate is available. Please call for details.


Upcoming Programme Dates 2022

September 15, 16, 17, 22 and 23 

(9.00am – 5.00pm) and further date for pre assessment training. 

Assessment date to be arranged.

Course Aim:  the aim of the course is to train individuals to become certified mediators and to provide an excellent understanding of the mediation process. 

Course Objectives: The main course objectives would be to provide an understanding of mediation as a career, mediation as an alternative to litigation, teaching the mediation process, completing the MII approved assessment and basically training the individuals in mediation as an alternative form of dispute resolution. 
Methodology and evaluation:  
the course will comprise 40 hours training which will include workshops, assignment, role plays, discussion, and MII assessment
Admission Requirements:    none at present
Senior Trainer:     John Sherlock
John M. Sherlock

Certified member of the MII and founding member of the Mediation Academy of Ireland. John has worked as a senior lecturer in Communications Studies at the Garda College, Templemore. He is registered with Teaching Council of Ireland for further Education with qualifications in Legal Studies from DIT Dublin. Currently John is working as mediator with the Cavan Family Resource Centre. In addition he works as tutor with trainee solicitors in Mediation workshops with the Law Society of Ireland and as adjudicator for national & international mediation competitions.

Other Trainer:
Marty Lynch

Marty Lynch is a Certified Mediator from Cavan. He has been working as a mediator since 2008. His experience includes taking cases in community, neighbourhood, workplace, family and separating couples. His interest in mediation and alternative dispute resolution stems from his involvement with cross border and peace building organisations, in the border regions.



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Advanced Diploma in Mediation

Presented by The Honorable Society of King’s Inns.

Henrietta Street, Dublin 1, D01 KF59

Address: The Honorable Society of King’s Inns, Henrietta Street, Dublin 1, D01 KF59  

Hours in training: 40     Hours required outside training: 20 (some of which will be very directed learning, including watching online lectures, taking quizzes etc.)

Course Timings: Course Timings: Subject to public health restrictions, in-person, onsite delivery to commence in January 2022, over 6 days. It will be repeated during the academic year with new groups of students.

Max number on course: 24  

Price: €4950

Contact Details: or

Phone: +353 1 874 4840      

Principal Trainers:    Teresa Blake SC


Upcoming Programme Dates: January 2022


Course Information: 

Course Structure: The course will be delivered both in person / on-site and online. In-person teaching takes place over the course 6 days. The course will be at least 60 hours in duration and will consist of the following parts:

  1. knowledge (self-directed learning, manual, online lecture/topics summary, online quizzes, which must be completed before moving on to the next topic); and
  2. skills/practice, i.e. roleplays followed by feedback from trainers/peers/self with an emphasis on the importance of reflective practice for improvement and with a requirement that students participate in other skills exercises and discussions.


1. Knowledge - manual and/or online delivery 

20 hours of a combination of: study of course manual, online knowledge summary/lecture and an online quiz. This is a minimum requirement and further study of the manual and additional reading materials is recommended.

Five core subject areas will be covered:

  1. Conflict: theories, principles and mapping;
  2. Mediation: overview, essentials, approaches and contexts;
  3. Mediation process: phases and joint private meetings;
  4. Negotiation as a mediator; and
  5. Regulation and ethics.

[Please note: the course structure is set out in greater detail in the “KI Mediation Course Components” document which, together with the course manual and roleplay scenarios, has been included in the documentation submitted in support of this application.]


2. Skills/Practice - onsite delivery

40 hours of in-person training, of which in excess of 30 hours will be roleplay and mediation skills practice sessions. This is a minimum requirement and course participants are encouraged

to form their own independent skills practice groups in the form of online or in-person study groups to roleplay mediation scenarios in addition to classroom hours. 

The in-person training element of this course will include an introduction focusing on an explanation of experiential learning; an icebreaker, which will enable participants to activate group dynamics; and a course overview, explaining the course components. The main focus of the in-person training will be on roleplays and skills practice, during which there will be an emphasis on learning by doing and on acquiring key practical skills.

Students will be informed about assessment methods, including external MII assessment and the elements for accreditation.

The Programme:

Course Aim:

The aim of the course is to enable participants to acquire the requisite knowledge and skills to conduct a mediation in compliance with best practice standards. The course will cover theories of conflict, fundamental concepts in mediation, the mediation process as well as communication, negotiation and associated skills. It will examine regulatory, legal and ethical obligations in mediation. Online mediation will also be discussed.

Course Objectives:

The course objectives are to enable participants to:

  • Describe and apply conflict theory to the practice of mediation;
  • Know the foundation concepts of mediation and contrast same with other ADR mechanisms;
  • Distinguish between different styles of and contexts for mediation and knowing when a dispute is suitable for mediation;
  • Know and deploy the process phases of mediation in practice;
  • Learn and exercise appropriate communication skills in mediation;
  • Explain and apply the Mediation Act, 2017 and other relevant sources of law; and
  • Recognise and respond to ethical issues in mediation.


Methodology and evaluation:

Students will be assessed on three learner journals on a choice of topics, one of which must be the Mediation Act 2017.

Students will also be tested by means of an online quiz after completion of each section of the knowledge component part of the course. Practical mediation skills will be assessed by means of external assessment by the MII to obtain Certified Mediator status. This will take the form of a filmed mediation, following which a reflective piece will be submitted by the candidate.

Admission Requirements: All applicants will be asked to demonstrate suitability for the course by writing a short personal statement about their suitability and motivation for taking the course. Applications will take place via King’s Inns dedicated applications portal. Prior experience of mediation will not be required.

Senior Trainer (name):     Teresa Blake SC

Training experience:

Teresa Blake SC was a lecturer at University College Cork in Human Rights Law and Public International Law, and has designed and taught on bespoke courses on a wide range of topics for various institutions and pubic bodies. Teresa completed the QQI Level 6 Train the Trainer course with the Open College in 2021.


Senior Counsel (2014); Diploma in Mediation (Law Society) 2019; Mediator [MFI] 2009; B.SS(CQSW)(1977), Dublin University; LL.B, University College Cork (1986); LL.M, University of Nottingham (UK)(1988); Barrister-at-Law, King’s Inns (1994).

Teresa Blake is a Senior Counsel. She has been practising at the Bar of Ireland since 1995 in the area of public law including family, child protection, welfare, asylum and immigration, education, disability, and housing law and related areas.

She is a qualified mediator accredited by the MII. She provides private mediation services and acts as a volunteer mediator with community mediation networks. She has completed the separating couples mediation course.

Other Trainers:

Cathrina Keville BL Oonah McCrann SC Marguerite Bolger SC Hugh Mohan SC Sara Phelan SC

Mark Connaughton SC Peter Ward SC

Turlough O’Donnell SC Sara Moorhead SC Cathy Smith BL Michael O’Connor BL

Training experience:

Our faculty of experienced Senior and Junior Counsel mediators are from a broad range of practice and mediation specialities including employment, industrial relations, commercial, personal injuries and medical negligence.

All faculty members are experienced legal and mediation practitioners who have lectured and trained widely within their specialist areas.


Cathrina Keville BL: Junior Counsel (1993); LL.B, Trinity College Dublin, LL.M (Eur Law) University of Exeter; Barrister-at Law, King’s Inns; MII Accredited mediator; Diploma in Mediation, Law Society (2019); QQI Level 6 Train the Trainer Course, Open College in 2021. Cathrina has lectured and tutored widely in various aspects of law in DIT, UCD and Trinity. She has chaired mental health tribunals for 13 years, is an adjudicator/mediator with the RTB, and a board member of and mediator with Dublin Community Mediation. She is an elected member of the Bar Council and chairs its ADR Committee. Cathrina is a committee member of Arbitration Ireland and a Board Member and director of the Dublin Dispute Resolution Centre. She is a qualified family and separating couples’ mediator. Along with Teresa Blake SC, Cathrina assisted with the design of the King’s Inns course.

Oonah McCrann SC: BCL, Dip.Eur.Law, CEDR Accredited Mediator; Junior Counsel (1983); Senior Counsel (2003).

Marguerite Bolger SC: LL.B, M.Litt., CEDR, Harvard PON, Accredited Mediator, Accredited Advocacy Trainer (IATC), Junior Counsel (1993), Senior Counsel (2009).

Hugh Mohan SC: BCL, Accredited Mediator (CEDR), Accredited Mediator (Harvard), Member of the Chartered Institute of Arbitrators (CIArb) Ireland, Junior Counsel (1985), Senior Counsel (2000).

Sara Phelan SC: B.Sc. (Pharm), TCD (1988), Prof Dip Prof Reg, UCD (2019), Prof Dip Arbitration, UCD (2020), Accredited Mediator (CEDR), Arbitrator (FCIArb), Certificate in Advanced Negotiation (CEDR), Harvard PON Global, Junior Counsel (1996), Senior Counsel (2013).

Mark Connaughton SC: CEDR Accredited Mediator, Accredited Advocacy Trainer (IATC), Junior Counsel (1989), Senior Counsel (2002).

Peter Ward SC: BCL, LL.M, CEDR Accredited Mediator, Junior Counsel (1985), Senior Counsel (2009).

Turlough O’Donnell SC: BCL, CEDR and Harvard PON, Accredited Mediator, Junior Counsel (1979), Senior Counsel (1997).

Sara Moorhead SC: A.M., CEDR Accredited Mediator, Junior Counsel (1989), Senior Counsel (2004).

Cathy Smith SC: BA (Law & European Studies), CEDR, Junior Counsel (1997).

Michael O’Connor BL: BA, LL.B, LL.M (Public Law), Accredited Mediator, Junior Counsel (1996).




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Certificate in Mediation (Special Purpose Award) NFQ Level 8 QQI

Presented by Griffith College.


General Information:

Region: Dublin/Cork

Principal Trainer: Paul Pierse and Mary Lou O'Kennedy

PrincipalContact: Mary O'Driscoll

Contact Details: 01 4150 421 

Organisation: Griffith College

Address: Griffith College, South Circular Road Dublin 8




Course Information:

Course Hours 2020:   500 hours

Hours in training;        67 Hours (incl blended)

Hours outside training: 433 Hours  (assignments 120 hours and independent work 313 hours)


Course Timings:   

Certificate in Mediation (Special Purpose Award) Level 8

Schedule for both Dublin and Cork





02 December


Online Induction

11:30am; 2:30pm & 7:30pm

04 December


Weekly release of videos


09 December




11 December


Weekly release of videos


12 December


On campus day






18 December


Weekly release of videos


23 December


Online drop-in session






2 January


Weekly release of videos


6 January


Online drop-in session


15 January


Weekly release of videos


17 January


Assignment submission


20 January




22 January


Weekly release of videos


23 January


On campus day


27 January




29 January


Weekly release of videos






03 February


Online drop-in session


05 February


Weekly release of videos


10 February


Online drop-in session


12 February


Weekly release of videos


14 February


Assignment submission


17 February




20 February


On campus day


24 February








03 March


Drop-in session


06 March


Online class (role play)


10 March


Drop-in session


24 March


Learner zone role play


27 March


On campus day


31st March


Learner zone role play






07 April


Learner zone role play


10 April


Online class (role play)


14 April


Learner zone role play


21 April


Online drop-in session


24 April


On campus role play assessment






9 May


Role play assignment submission


23 May


Reflective journal assignment submission



Numbers on course: 15

Cost: €2851.00

The Programme:

Course Objectives: 

To ensure that the learner will have appropriate understanding of theories, concepts and current awareness pertaining to the field of mediation, and also appropriate knowledge of the principles of mediation and the mediation process to be able to demonstrate this in applied scenarios ready for practice. 

The course also gives students an understanding of the legal and ethical parameters within which mediators work and seeks to equip the graduate with an awareness of the impact of conflict behaviour on mediation, from the perspectives of the mediator themselves and the parties to the mediation.


Methodology and Evaluation:
Collaboration and collegiality will underpin all learning strategies adopted. The teaching and learning strategies were chosen with a view to instilling high levels of participant pedagogical development and engagement. Participants will be required to put all learning into practice and allow reflection on this practice to further develop same. Each teaching session will have a highly participative and practical element. Academic assessment of theoretical content is designed to satisfy the demands of QQI level 8 designs. Practical skills are to be assessed to MII published standards, and also will be subject to QQI internal and external examination quality control procedures.

Admission Requirements:
Applicants with a QQI level 7 major awarding any subject will be given automatic entry. Where applications present who do not have the entry requirement above, but with experiential or other learning, their application will be assess using the College QA in relation to recognition of prior learning.


Trainer Profile: Paul Pierse

Training experience: Practicing mediator. In third year as a Lecturer of Law with Griffith College, Cork at levels 7 and 8. Workload includes the formation and correction of assignments, workshops and exams, as well as collaborating on programme and module content design and delivery. Programme co-ordinator for the Diploma in Legal Studies and Practice. Also delivers legal studies programmes to transition year stuedents on behalf of Public Access to Law. Previously worked for one year as an English trainer for executives with Schenk Workshops in Germany.


  • (HETAC Level 8) B. Comm (Int) from NUI Galway
  • Solicitor on the Law Society of Ireland Roll of Solicitors
  • (HETAC Level 9)  Post Graduate Diploma in Training & Education
  • Mediators' Institute of Ireland accredited mediator certified to practice for 2014
  • Mediation in the area of Family Succession since 2012 (approx 70 hours mediation completed in the last year)
  • Irish Association of Law Teachers member
  • Literacy Trainer with the National Adult Literacy Association
  • Published author on topics relating to pedagogy and legal aspects of mediation, as well as newspaper articles on areas of law.


Trainer Profile: Mary Lou O'Kennedy BSC, MA, Mediator, Conflict Coach

Training Experience:

Mary Lou is a certified CINERGY trainer and has delivered CINERGY conflict coaching training to mediators, HR professionals, managers and coaches over the past three years. She is also a Master trainer of the Conflict-Dynamics Profile assessment tool with the Institute for Workplace Dynamics, Paris. Mary Lou designs and delivers training in Conflict Management and Mediation Skills for businesses and has delivered Family mediation training to mediators. She is a visiting lecturer on a number of Mediation post graduate programmes.



  • Bachelor's Degree in Science, UCD, 1985
  • Master's Degree in Social Work, University of Pittsburgh, USE, 1988
  • Various in-house training courses in Time Management, Facilitation, Negotiation, PR, Strategic Planning, Change Management, ISO 9000
  • Commercial Mediation, Friary Law/ADR, 2006
  • Family Mediation, Friary Law/ADR, 2007
  • Community Mediation: Athena Mediation 2007
  • CINERGY Conflict Coaching (Dispute specific) 2008
  • Certified Jan 2009
  • CINERGY Advanced Conflict Coaching Training 2010
  • Cedrtified CINERGY Conflict Coaching Mentor & Trainer 2010
  • Certified Conflict Dynamics Coach, Eckerd College, Florida 2010
  • Private Caucusing CEDR 2011
  • PMR UK (NOCN) Mediation Supervision 2011
  • Master Conflict Dynamics Trainer, Eckerd College, Florida 2014
  • Becoming Conflict Competent Trainer, Ecker College Florida 2014
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Diploma in Mediation

Presented by Catalyst Consulting / IBEC.

IBEC, 84/86 Lower Baggot Street, Dublin 2

DIT Diploma in Mediation

Presented by Catalyst Consulting via IBEC.


Course Information:

This course is run through IBEC

Please contact Marie Keogh in Ibec, on 01 6051645 or see Ibec Training website for more information:  and see under accredited management development.

2021 Dates: 

Course 1: 25 Mar / 15 and 29 April / 13 and 27 May / 10 June / 9 and 23 Sept / 7 and 21 Oct / 4 and 18 Nov


Course 2:  14 and 28 Oct / 11 and 25 Nov / 9 Dec / 20 Jan 2022 / 3 and 17 Feb 2022 / 3 and 24 Mar 2022 / 14 and 28 Apr 2022



 (Level 6, Special Purpose Award, 20 ECTS)

Certificate is the first 6 days in each course and can be taken on a stand-alone basis.

Principal contact:   Marie Keogh in IBEC,  84/86 Lower Baggot Street, Dublin 2 

T : + 353 1 605 1645  or Brendan Schutte Mob: 086 875 8471

**  Please tell her you came through the MII website **


Course Structure

Hours: 84 hours (in-course training), 16 hours (outside training) 
Venue: Dublin
Course Timings: Over 12 days with optional extra certification day 
Numbers on course: Typically 8-10
Cost: €3200 for IBEC members / €3,500 for non-members.


Course Objectives

  • To introduce participants to the concept of mediation and its use in settling arguments, disputes and conflict
  • To develop an understanding of the process of mediation and the various tasks involved in each step
  • To understand the principles involved in effective mediation
  • To learn and practice a range of skills for effective conflict resolution
  • To gain an insight into one’s own approach to conflict



The approach of this 12 day Diploma workshop will be highly interactive and practical. Participants will be encouraged to express their views and to discuss their own experience.


  • The Presenter is an experienced practitioner who will relate the learning to real life conflict
  •  The use of practical exercises, case studies and role plays will ensure a high degree of participation and self-learning
  • A flexible approach will be used throughout and priority will be given to the interests and learning of the group

Target Audience


The Diploma is suitable for participants who are looking to improve their knowledge and skills in the area of mediation, whilst gaining both an academic and accredited professional qualification. It would suit those with an interest in strategic management, employee relations, operations, supplier management, and particularly customer and staff relations.



Quality Standards

This course is fully accredited by the Mediators Institute of Ireland for Associate membership level and has academic accreditation by the Dublin Institute of Technology. An optional extra day will be arranged for those who may be interested in proceeding to Certified membership level.


Topics covered

The course is split into two main modules:

1. Mediation and the Organisation

2. Mediation Process and Skills


The detail of these modules is available on the Ibec website:$file/Dip%20in%20Mediation%20Brochure.pdf



An essential part of the course will be a short project which should be completed within three months of the end of the programme.


Senior Trainer


Brendan Schutte

Following a successful career in Human Resource Management over 20 years, Brendan set up Catalyst Consulting in 2000 and consults to a wide range of clients on a diverse mix of projects covering the full span of people management, training and organisation development. Projects include workplace mediation, investigation, organisational structuring, advice and mentoring, facilitation, team building, coaching and training design & delivery.

As a Practitioner Member of the Mediators Institute of Ireland he has offered professional workplace mediation since starting the consultancy and is a recognised and accredited trainer with MII. He has delivered numerous  ‘Skills of Mediation’ courses, both in-house and in public programmes , as well as shorter conflict resolution courses and speaking at conferences.


Other qualifications include B.Comm., PDip Ind Rels, PDip Med Studs (1st Place), FCIPD, MSc.(HR Leadership).


Author of the only book on workplace mediation in Ireland:

“Fixing the Fighting. A guide to using mediation in settling disputes and  
  resolving conflict in the workplace.” (Oak Tree Press, Cork. 2003).


Contact Details

Please contact Marie Keogh in Ibec, on 01 6051645 or see Ibec Training website for more information:  and see under accredited management development.

Brendan Schutte

Catalyst Consulting

Mob: 086 875 8471

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The Skills of Mediation

Presented by Catalyst Consulting via IBEC.


Course Information:

This course is run through IBEC

2021 Dates: 

Course 1: 25 Mar / 15 and 29 April / 13 and 27 May / 10 June / 9 and 23 Sept / 7 and 21 Oct / 4 and 18 Nov


Course 2:  14 and 28 Oct / 11 and 25 Nov / 9 Dec / 20 Jan 2022 / 3 and 17 Feb 2022 / 3 and 24 Mar 2022 / 14 and 28 Apr 2022


Principal contact:   Marie Keogh, IBEC,  84/86 Lower Baggot Street, Dublin 2 

T : + 353 1 605 1675 


see Ibec Training website for more information:  and see under accredited management development.

**  Please tell her you came through the MII website **


Course Structure

Hours: 48 hours (in-course training), 12 hours (outside training) 
Venue: Varies
Course Timings: Over 6 days with optional extra certification day 
Numbers on course: Typically 8-10
Cost: €2,700 for IBEC members / €2,900 for non-members.

Course Objectives

  • To introduce participants to the concept of mediation and its use in settling arguments, disputes and conflict
  • To develop an understanding of the process of mediation and the various tasks involved in each step
  • To understand the principles involved in effective mediation
  • To learn and practice a range of skills for effective conflict resolution
  • To gain an insight into one’s own approach to conflict


The approach of this six day (3 x 2 day) workshop will be highly interactive and practical. Participants will be encouraged to express their views and to discuss their own experience.

  • The Presenter is an experienced practitioner who will relate the learning to real life conflict
  •  The use of practical exercises, case studies and role plays will ensure a high degree of participation and self-learning
  • A flexible approach will be used throughout and priority will be given to the interests and learning of the group

Target Audience

Typically people who have some experience of working life and potentially people in positions of some influence. It is unlikely that this course will be suitable for those just starting their first job. Experienced human resource professionals, trade union officials, supervisors/managers, other professionals and those with an interest in learning about how to deal effectively  with conflict and disagreement. Those who want to improve their communication techniques and those who may be looking at mediation as a career will also find the programme worthwhile. A third level qualification may be useful but is not essential as the course is not overly academic in nature.

Quality Standards

This course is fully accredited by the Mediators Institute of Ireland for Associate membership level. An optional extra day will be arranged for those who may be interested in proceeding to Certified membership level.

Topics covered

A range of topics will be covered over the six days including the following:-

  • Dealing with Conflict
  • What is Mediation
  • Mediation Process
  • Skills including building rapport, active listening, summarising, reality testing, creative option development, process management, framing the issue, reaching agreement, handling apology, dealing with emotions and power, questioning techniques
  • Trust Building
  • Dealing with Impasse
  • Side Conferencing
  • Hypothesis testing
  • Ethics

An essential part of the course will be a short project which should be completed within three months of the end of the programme.


Cost for the programme is  €2,400 per person for IBEC members / €2,600 per person for non-members, payable in advance by cheque or bank draft. Includes lunch, coffee etc.



Senior Trainer
Brendan Schutte

Following a successful career in Human Resource Management over 20 years, Brendan set up Catalyst Consutling in 2000 and consults to a wide range of clients on a diverse mix of projects covering the full span of people management, training and organisation development. Projects include workplace mediation, investigation, organisational structuring, advice and mentoring, facilitation, team building, coaching and  training design & delivery.

As a Practitioner Member of the Mediators Institute of Ireland he has offered professional workplace mediation since  starting the consultancy and is a recognised and accredited trainer with MII. He has delivered numerous  ‘Skills of Mediation’ courses, both in-house and in public programmes , as well as shorter conflict resolution courses and speaking at conferences. He currently sits on the Council of MII and is a supervisor for trainee practitioner members.(PLEASE REMOVE)

Other qualifications include B.Comm., PDip Ind Rels, PDip Med Studs (1st Place), FCIPD, MSc.(HR Leadership).

Author of the only book on workplace mediation in Ireland:

“Fixing the Fighting. A guide to using mediation in settling disputes and  
  resolving conflict in the workplace.” (Oak Tree Press, Cork. 2003).

Contact Details
For additional information and booking form please contact Alexandra Racheru in IBEC, or to talk to the trainer:

Brendan Schutte
Catalyst Consulting

Mob: 086 875 8471

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PG Diploma in Conflict and Dispute Resolution Studies (NFQ Level 9)

Presented by Trinity College Dublin.


General Information:

  • Region: Dublin
  • Course Co-ordinator: Dr. Gillian Wylie 
  • Trainers: Margaret Ramsay and Frances Stephenson
  • Organisation: Trinity College Dublin
  • Principal Contact: Irish School of Ecumenics
  • Address: Irish School of Ecumenics, Trinity College, Dublin 2
  • Phone: 01 896 4788
  • Fax: 01 672 5024
  • Email:
  • Web:


Course Information:

  • Course Structure: 2 evenings per week over 2 academic semesters (September-December/January-April), plus 2 weekend workshops
  • Hours in training: 40 on practical mediation skills and practice
  • Hours required outside training: 92
  • Venue: Irish School of Ecumenics, Trinity College, Dublin 2
  • Course Timings:  2 evenings per week (Tuesday and Thursday) 7-10pm
  • Max number on course:  20
  • Cost:€5963(EU fee) plus TCD sports centre charge 77 Euro/USI levy 8 Euro
  • €7,400 Euro (non EU) plus TCD sports centre charge 77 Euro/USI levy 8 Euro 



The Programme:

Course Aim:

This one-year postgraduate programme course interests those, in both the public and private sectors, who are professionally involved in conflict analysis, management and resolution and who wish to study mediation and other non-adversarial dispute and conflict resolution processes (ADRs) which are increasingly a part of legislative and management structures in the EU and internationally. It aims at achieving standards of best practice for those who recognise the value of alternative dispute resolution processes in resolving commercial, community, workplace and other pre-litigation disputes and in minimising damage caused by conflict. Those who complete the programme course will have a deep understanding of the nature of conflict, the various conflict resolution processes available and will know how to apply them. 

Course Objectives:

On successful completion of the programme graduates should be able to:

- Reflect critically on theories concerning the causes and dynamics of conflict in a variety of contexts

- Undertake conflict analysis using appropriate tools

- Understand the role of social and political processes in the dynamics of conflict and its resolution at local and global levels

- Demonstrate a general knowledge of Alternative Dispute Resolution (ADR) processes as they are emerging as an alternative to the adversarial system 

- Analyse and evaluate the different processes of remedy and redress;

- Acquire practical skills in mediation, restorative justice and other ADRS through practical exercises and role play

Methodology and evaluation:

The assessment is based on two essays of approximately 4,000 – 4,500 words each, a 4,000 – 4,500, reflective log, and on a practical skills-based assessment. One essay focuses on the underlying theory of conflict, the other essay focuses on theories and processes of conflict resolution. The log focuses on the student’s reflection on their learning. The practical assessment focuses on conducting mediation. All modules are weighted in the calculation of the degree mark according to their ECTS credit weighting. To complete qualify for the award of the Postgraduate Diploma, students must pass all modules by obtaining satisfactorily a pass mark of 40% must be achieved on the two essays and a ‘satisfactory’ pass grading on the log and practical assessment.

A successful Mediation Roleplay Competency Assessment option at the end of the programme allows students to apply for Certified Mediation status with the Mediators' Institute Ireland.

Admission Requirements:   

Normally a 2.1 at undergraduate level in any field. In exceptional circumstance a case for admission can be made to the Dean of Graduate Studies by the programme co-ordinator.

Course Co-ordinator: Dr. Gillian Wylie 

Training experience: 

Gillian Wylie did her MA and PhD at the University of Aberdeen in the fields of Politics and International Relations. She has been working in TCD since 2001 and coordinating the PG Diploma in Conflict and Dispute Resolution Studies since 2011. She teaches on the CDRS modules 'Understanding Conflict' and 'Theories and Processes of Conflict Resolution', with a focus on theories of conflict, tools of conflict analysis and gender analysis of conflict and peace.  She also teaches on the Masters in International Peace Studies, offering modules on International Politics and Gender in War and Peace, and supervises many Masters and PhD students. Her primary research interest lies in the area of human trafficking for sexual and labour exploitation in the context of globalisation.

Other Trainers: Mary Rafferty and Lily Regan 

Margaret Ramsey is a practitioner member of the Mediators Institute of Ireland (the MII) with a particular interest and expertise in workplace mediation. She has a Masters in Mediation and Conflict Resolution from NUIM and many years senior management experience in HR.

Frances Stephenson  has been an accredited MII Mediator since 2005 with experience of helping people in conflict situations in places of work, within families and with couples separating. The empathy, sensitivity and understanding that Frances brings to the table in mediation is regularly commented on by individuals and employers. She works with individuals and groups so they can bring about change that empowers and enables a better outcome through dialogue. Frances was one of the first Irish mediators trained in Elder Mediation with Canadian expert - Judy McCann-Beranger in 2010. She was awarded international accreditation in Elder Mediation in June 2012. As one of the founders of Later Life Mediation, she works with families in a sensitive and confidential way helping them with the challenging issues associated with ageing. She also works with entrepreneurs and business owners in the area of succession planning. Frances has a background in training and group facilitation in small, medium and large organisations. She delivers training courses in FETAC Level 6 Conflict Management; Communications skills; Management Development and Career planning.  She also has a background in the voluntary, not for profit, sector mainly in the sport and health related areas.

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Certified Training Courses

The MII accredits mediation training courses which meet set training standards. The following training programmes have been recognised as MII approved training programmes.

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CPD Training

The purpose of CPD is to ensure that Mediators keep their knowledge and skills up to date for the benefit of users of their service and for their own personal and professional development.

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