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Accredited Mediation Training

All training programmes approved by the Mediators' Institute of Ireland are assessed against specific criteria based on the competencies required for the various levels of membership. Please note that while the following listed training programmes have been approved by the Mediators’ Institute of Ireland (The MII), the MII is not responsible for the administration or delivery of these programmes. Also, to become a member of the MII, participants must register directly with the MII within 3 years of the date of the assessment.
Any person who is on an MII approved training programme is entitled to apply for Affiliation of the MII under the Trainee Affiliation scheme and any person who successful completes an MII approved training programme is eligible to apply for MII Associate Affiliation or Membership depending on the status of the programme.

Please note: Training Certificates are valid for 3 years from the date of the Assessment. After 3 years applicants must undertake a skills assessment for Membership 

If you would like to apply to have your training programme approved, please refer to the MII Training Course Approval Process

Continuing Professional Development training 

The purpose of CPD is to ensure that Mediators keep their knowledge and skills up to date for the benefit of users of their service and for their own personal and professional development. CPD has an underlying ethical premise that asserts that clients have a right to expect competent and skilledpractitioners. Thus every Mediator has a responsibility to maintain and develop knowledge and skills, and alongside the individual responsibility, lies the professional Institute's obligation to provide the means whereby this can happen. Most professional bodies acknowledge that CPD is a commitment to lifelong learning with an emphasis on 'home skills', thus for the MII, the emphasis is on mediation skills. The MII requires that all practising Members complete a minimum of CPD hours and has agreed a CPD points system. 

View the list of upcoming CPD courses

For information in relation to MII accreditation, membership, ethics or policy you should review the relevant section of this web site or contact 

For information on becoming a registered MII member or Affiliate, please see Membership Overview.

Mandatory additional training 

32 hours Separating Couples training is mandatory for members who wish to be certified to mediate with Separating Couples. Modules are delivered in the areas of Couple Dynamics, Domestic abuse and screening,  Family Law Matters, Family Mediation Process, Parenting and  Child protection issues. :(Full Details for each of the modules)
Code of Ethics and Practice training is mandatory for all members.  The training is interactive and highlights issues such as confidentiality and case management with examples from mediation experiences and, where appropriate, cross referring to the Mediation Bill 2017. Other sector specific mandatory training may be introduced in the future.

Accredited Training Course Listing 

Please note that these courses are not run by the MII. All information and booking is through the contact listed for each course.

Train to become an MII Certified Mediator (online course)

Presented by Mediation Foundation of Ireland.


Train to become an MII Certified Mediator

Presented by Mediation Foundation of Ireland.

Course Information:

MII Certified Mediation Course dates for 2020

August .6, 7, 13, 14, 20, 21 & 26  (online course)

September 9, 10, 11, 14, 15 and September 24, 25 (online course)

October 8, 9, 15, 16, 22, 23 & 30   (online course)

November 18, 19, 20, 23, 24 and December 3, 4 (online course)

  • Organisation: Mediation Foundation of Ireland (
  • Address: Business Centre, 21 Greygates, Blackrock, Co. Dublin
  • Principal Contact: Luke Monahan 
  • Email:
  • Phone: 087-687-6569
  • Web: Please check for forthcoming dates
  • Venue: Dublin and In-Company  
  • Course Timings:  9 a.m. to 5 p.m.
  • Max number on course:  12
  • €1985 for full 7 day MII certified course 
  • Course Structure : 7 days (5+2)

The Programme:

Course Aim: 

For participants to learn and practise facilitative mediation skills

Course Objectives :

By the end of the training course, participants will understand facilitative mediation and its benefits, will have learnt the classic facilitative mediation model, will have practised being a mediator in role play situations and will have gained significant communications and life skills

Methodology and evaluation: 

The learning approach will use presentations, group work, reflective discussions and role-plays around the skills of mediation. Each attendee will practise 3 aspects of mediation and will be assessed as per MII guidelines

Admission Requirements:   

There are no formal entry requirements and potential participants are advised that it is an intensive and very interactive course

Senior Trainer:   

Luke Monahan has Masters Degrees in Leadership, has a Higher Diploma in Education and is a Certified Mediator with the MII.  He is the author of 12 books on education and social issues and is a Director of Curam ( Luke can be contacted at 087-687-6569 and

Other Trainer:

Tony Bourke has a Masters degree in Information Technology, has a Higher Diploma in Education and is a Certified Mediator with the MII. Tony’s career is in business and training and he is a director of Raising Performance Limited ( Tony can be contacted at 087-979-9627 and    

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Accredited Certified Mediation Training

Presented by RoundTable Solutions Ltd.

Blended Online and Cork

Online and classroom base Spring 2021

Presented by RoundTable Solutions Ltd.


General Information:

  • Email:
  • Organisation: Round Table Solutions Ltd
  • Principal Contact: Ber Barry Murray
  • Training Co Ordinator: Myrtle Howe
  • Wesbsite:
  • Venue: On line & Classroom based learning (Cork) .

Contact Details:

Our Cork details are:
Address:  28 South Bank, Crosses Green, T12 EF22 Tel: 021 2339350

Our Dublin contact number is: 01 5390212
Our Galway contact number is: 091 393160  

About this programme:

The RoundTable accredited certified mediation training programme offers you the opportunity to train as a mediator. Over the course of three months, you will gain an understanding of conflict, alternative dispute resolution, mediation legislation and the transformative, facilitative and evaluative models of mediation.  You will learn the skills and techniques of mediation, explore your style of mediation and apply your learning in simulated mediation situations, culminating in your preparation to go forward for assessment to become a certified mediator with the Mediators Institute Ireland.

What the programme covers

This blended learning programme (classroom and online) is guided through three principal  themes

Modules include:

Module 1: Introduction to Mediation

  • Theory and models of Mediation
  • Areas of Mediation
    • Workplace Mediation
    • Commercial Mediation
    • Community Mediation
    • Family Mediation
    • Healthcare mediation
    • Peer Mediation
    • Elder Mediation
  • Co-mediation
  • The Mediators’ Preparation
  • The Mediation Act 2017
  • The Mediators’ Institute Code of Ethics

Module 2: Understanding and Managing Conflict in Mediation

  • Conflict Styles & Cycles
  • Brain Science & Dispute Resolution
  • Working with conflict
  • Managing people in conflict
  • Capacity and competence in mediation

Module 3: The skills of the mediator

  • Values
  • Active Listening
  • Empathy
  • Use of language
  • Questioning & Circular questioning skills
  • Working with Emotion
  • Capacity and Competence
  • Power
  • Framing and Reframing
  • Caucus

Module 4: Mediation Process

  • Identification of Issues
  • Option Development
  • Theory and Practice of Negotiation
  • Interest- and Positional- based negotiation
  • Decision Making
  • Drafting Agreements
  • Post Mediation


Module 5: Role Play Practice

  • Practice on undertaking online mediation through role plays
  • Practice on undertaking face-to-face mediation through role play and in-depth feedback (3 days)


Course Dates Spring 2021:  Cork

This course is a blended learning course with 3 days classroom work and 4 days on-line (using zoom).

  • 23rd February 2021                   9.15 a.m. – 13.00 p.m.
  • 26th February 2021                   9.15 a.m. – 13.00 p.m.
  • 2nd March, 2021                       9.15 a.m. – 13.00 p.m.
  • 5th March, 2021                        9.15 a.m. – 13.00 p.m.

Classroom Based:

  • 9th March 2021: Cork International Hotel 9.15 a.m. – 5.00 p.m.


  • 23rd March, 2021                      9.15 a.m. – 13.00 p.m.
  • 26th March, 2021                      9.15 a.m. – 13.00 p.m.

Classroom Based:

  • 30th March, 2021 : Cork International Hotel 9.15 a.m. – 5.00 p.m.


  • 13th April 2021                          9.15 a.m. – 13.00 p.m.
  • 16th April 2021                         9.15 a.m. – 13.00 p.m.

Classroom Based:

  • 20th April, 2021: Cork International Hotel 9.15 a.m. – 5.00 p.m.


Assessment occurs during the training days on understanding, participation and evidence through role play of acquired skills.  In addition, learners will engage in a continuous cycle of self-observation and self-evaluation. Learners are required to complete a Conflict  Assignment (2500 words) .  This assignment is evaluated by the trainers and is used to assess participants' integration of skills and knowledge throughout the training.

To become a Certified mediator with the Mediators' Institute of Ireland, participants must go forward for certification.  This certification is a videoed assessment where the participant demonstrates the core mediation skills through role-play of a simulated workplace conflict.  Dates : 19th & 20th May 2021


Course Fee:

Early Bird : €1850.00 Full Rate: €2000

For registration form please contact:

Course Details

Accredited by the Mediators’ Institute Ireland

  • Hours in training:56:
  • Hours required outside training: minimum 10 hours
  • Full attendance required.


Lead Trainer:

Bernadette Barry-Murray

Ber is an advanced mediator with the Mediators Institute of Ireland and the International Mediators Institute, with 20 years’ experience working as mediator, having qualified in 2000. She has mediated complex disputes nationally and internationally, assisting those who are party to the mediation in arriving at a resolution.  The breadth of mediations undertaken, includes workplace, family, commercial, education, medical, financial, succession and land disputes.

Ber is a member of Council of the Mediators Institute Ireland, and is the family sector representative and on the accreditation committee. 

In addition to being a Mediator, she holds a master’s degree in education and a law degree. She has trained mediators since 2004 at certified level; for the family sector and has trained and supervised mediators to become practicing mediators.  She delivers a practical applied programme Click here for more information on Ber’s experience.


Guest Speaker:   Siun Kearney

Siun is a mediation and training consultant to Round Table Mediation & Training and is involved in the preparation and presentation of training programmes.   Siun has presented this training since 1997, updated annually, and has over twenty years’ experience at operational and management levels in the mediation and training field.   This experience informs the training in an experiential manner. Siun has contributed to mediation training programmes in UCC, UCD, The Law Society of Ireland, the Equality Authority the Juvenile Justice Programme and the Family Mediation Service.    Siun has presented workshops at Mediation conferences at home and abroad.


  • Siun a Practitioner Member of MII
  • Holds the academic qualifications :  M.Soc.Sc.,CQSW., LLB.   
  • She is an MII panel Mediator under the Civil Liabilities and Courts Act 2004
  • A member of the Cork Family Lawyers Association and CIPD.  


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Certified Mediator Qualification Training

Presented by Mediation Academy of Ireland.

Co. Kildare

Contact:   John Sherlock

Phone:     087 9385443



Course Information

Course Structure:  40 hours training and 20 hours MII approved assessment 

Hours in training: 40 hours                   

Hours required outside training:  Assignment


Venue:   Springfield Hotel. Leixlip, Co. Kildare  Location Map

Parking is available onsite.

Course Timings:  9.00am – 5.00pm

Max number on course:  12 Cost: Cost is €1000 per person plus €350 assessment fee.
Early Bird booking rate is available. Please call for details.

Upcoming Programme Dates 2020

November 9, 10, 11, 16 & 17

(9.00am – 5.00pm) and further date for pre assessment training. 

Assessment date to be arranged.

Course Aim:  the aim of the course is to train individuals to become certified mediators and to provide an excellent understanding of the mediation process. 

Course Objectives: The main course objectives would be to provide an understanding of mediation as a career, mediation as an alternative to litigation, teaching the mediation process, completing the MII approved assessment and basically training the individuals in mediation as an alternative form of dispute resolution. 
Methodology and evaluation:  
the course will comprise 40 hours training which will include workshops, assignment, role plays, discussion, and MII assessment
Admission Requirements:    none at present
Senior Trainer:     John Sherlock
John M. Sherlock

Certified member of the MII and founding member of the Mediation Academy of Ireland. John has worked as a senior lecturer in Communications Studies at the Garda College, Templemore. He is registered with Teaching Council of Ireland for further Education with qualifications in Legal Studies from DIT Dublin. Currently John is working as mediator with the Cavan Family Resource Centre. In addition he works as tutor with trainee solicitors in Mediation workshops with the Law Society of Ireland and as adjudicator for national & international mediation competitions.

Other Trainer:
Deborah Leonard
Deborah is a certified member of the MII and a founding member of the Mediation Academy of Ireland. Deborah graduated from University College of Dublin in 2001 with an Honours Law Degree and thereafter graduated as a solicitor in February 2006. Since qualifying Deborah has worked mainly in the areas of private client and qualified with a Diploma in Employment Law in March 2007. She trained with the Mediation Foundation of Ireland in February 2012 and became accredited by the Mediator’s Institute of Ireland later that year. Deborah has experience primarily in the area of debt mediation. She has been heavily involved in the judging of mediation competitions within the Law Society of Ireland and is presently employed as an associate solicitor one of the top commercial law firms in Ireland.   


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Certified Professional Mediation Training

Presented by O'Sullivan Solutions.

Dublin and Kerry

Region: Kerry and Dublin
Principal Trainer: Gerry O'Sullivan

Cost:  €1,500- €1,990. 

There is  programme funding available if you meet particular criteria. Contact Gerry O'Sullivan for details -

Course Details:

Contact Details: 

  • Phone: 00353 (0) 66 7139235
  • Mobile: 00353 (0)879887771
  • Fax: 00353 (0) 66 7139235


  • Gerry O'Sullivan has over 30 years’ experience in training and in mediation and conflict resolution work.
  • Advanced Mediator of the Mediators’ Institute of Ireland and trained and certified in Civil & Commercial Mediation, Organizational & Workplace Mediation, Family Mediation,
  •  Community Mediation and Mediation in Conflict Countries.
  • Authored a book published in September 2018 - ‘The Mediator’s Toolkit: Formulating and Asking Questions for Successful Outcomes’, Publisher New Society Publishing.
  • Produced training film to accompany this book for use in training workshops.
  • Involved in the development of the Certificate in Mediation (HETAC Level 8) in the Law Faculty of Griffith College and principle lecturer on that programme.
  • Delivered mediation training in the University of Limerick’s, “Masters in Peace and Development” programme
  • Delivered conflict and mediation training internationally for Lawyers Without Borders in partnership with the Director of Training from CEDR, U.K.
  • External mediator skills trainer with CEDR U.K.
  • Produced and published mediation film – ‘Getting to Underlying Interests’ -         
  • Co-delivered training on Interest Based Bargaining (Management and Union Negotiations)
  • Trained with CMP Resolutions, U.K. to work in the provision of Support & Supervision for Mediators

Course Structure:

Training takes place in 3 modules comprising 3 days one week, 3 days three weeks  later and  the final 2 days after a gap of 3 weeks 

  •    Certified Professional Mediation Training (Full course)

Training Course Dates

Summer 2020 KERRY (Killarney) Training Course Dates 

  • Block 1 – July 13, 14, 15
  • Block 2 – July 22, 23, 24
  • Block 3 – August 6, 7
  • Optional Assessment dates – August 18, 19, 20. Participants will be required to attend just one of these dates.


Autumn 2020 KERRY (Killarney) Training Course Dates 

·         Block 1 - September  -  9, 10 11

·         Block 2 – September 30, October  -  1,2

·         Block 3 - October    -   22, 23 

Optional Assessment dates - Nov 4th or 5th. Participants will be required to attend just one of these dates.


For 2020 the Kerry based training will take place in the Great Southern Hotel, Killarney to facilitate Covid 19 restrictions. The hotel is located 20 metres from the train station which facilitates 7 trains per day from Dublin/Cork/Limerick. 


Hours in training: 

94 hours in total (75 hours in class, 15 hours independent learning and 4 hours learning post training)

From Dublin, there are 3 flights per day to Kerry and 7 trains per day. Arrangements can be made for collection from the railway station and airport.

Maximum number of participants on course:  6-8 where each participant has the trainer available to them for 50% of their role play practice.

Maximum number of participants on course:  6-8 where each participant has the trainer available to them for 50% of their role play practice.

Cost:  €1,550-€1,990 programme funding available if you meet particular criteria. Contact Gerry O'Sullivan for details. 


• 9.00 a.m. to 17.30 p.m. 

This is a generic course for those who wish to work in any area of mediation. It covers workplace, community and civil and commercial disputes and an adapted version has been delivered by Gerry O'Sullivan in the University of Limerick to participants from the UL “Masters in Arts: Peace and Development Studies” programme. This training includes assessment for accreditation with the Mediators’ Institute of Ireland. If you pass this assessment you will be able to apply to the MII to practice as a “Certified Mediator”.

Course Aim:

Participants will understand the concept of mediation and the framework required for carrying out professional and effective mediations. They will develop skills for mediating between parties in different contexts and will be well equipped to work as a mediator post successful assessment.

Course Objectives:

Participants will:

Methodology and Evaluation:

The process guidelines that will be used in the delivery of the Post Graduate Certified Mediation Training delivered by O’Sullivan Solutions:         

Trainers: 1

The Programme

Course Content


















  • Block 1 - September 9, 10 11
  • Block 2 - September 30, October 1,2
  • Block 3 - October22, 23
    • Understand the core concept of mediation, its procedure and practice
    • Develop the core competencies necessary for mediating a dispute
    • Learn methods and techniques for identifying the core of the conflict
    • Be able to identify their own style of handling conflict and the changes they may need to make
    • Learn how to empower disputants to move to resolution
    • Androgogic principles will underpin the training design and delivery
    • Each group engaging in role play will have a trainer for 50% of their role play time
    • Participants will have an opportunity to practice a minimum of 3 role-plays, of one hour duration each, during their training, as well as several shorter role plays during skills and learning development
    • The role plays engaged in by the participants during Block 111 of the Training Schedule are filmed and given to the participants to take home with them in order that they can engage in self-analysis with respect to the Core Competencies required by the MII. This is not part of the Assessment role play process, but it is an additional tool to prepare participants for the filming of their role play for MII assessment purposes, and to give them an opportunity to self-reflect on their process and skills before the MII Assessment day
    • The list of Core Competencies that are required for passing the MII assessment is used as an on-going reflective tool for the participants after their role playing activities
    • The learning methods will be experiential with exercises, role plays and discussion groups
    • Skills learning is delivered by O’Sullivan Solutions using an effective a “piece-by-piece” method, slowly and thoroughly, so that the participants will become very proficient and confident in their role as mediators and will be able to handle increased levels of tension in a competent manner
    • Encouragement and motivation of participants who may have difficulty in understanding processes or in the development of skills
    • Trainee participants and their learning will be the central focus of the programme with customised support for the participants in developing knowledge and skills until they reach the desired proficiency
    • Development of a supportive group learning atmosphere:
      a)  That is conducive to participants sharing learning,information and experiences in order to    
       support each other’s learning.
      b)  That will enable participants to role play comfortably in each others’ presence.
    • The creation of an intense learning journey that is “peppered” with fun!
    • Participants will receive a comprehensive 160 page training manual to be used as reference tool post-training. 
    • MII Definition of Mediation
    • Interest Based Mediation
    • Definitions of Conflict
    • Working Definition of Conflict for this Training
    • Definition of Conflict Resolution
    • Conflict Progression
    • Conflict Escalation
    • Communication Filters
    • Types of Conflicts
    • Sources of Conflict
    • Clarifying Personal Needs Threatened by the Dispute
    • Consequences of Not Resolving the Conflict – BATNA, WATNA, MLATNA
    • Conflict Analysis Mapping
    • Personal Styles in the Handling of Conflict
    • Reflection on Professional Assumptions and Approach
    • Values/Attitudes
    • Beliefs
    • Litigation
    • Arbitration
    • Negotiation
    • Conciliation
    • What is Mediation?
    • Principles of Mediation
    • Mediation Styles
    • Body language
    • Listening
    • Being Silent
    • Reflective Listening
    • Paraphrasing
    • Linking Reflective Listening with Paraphrasing
    • Benefits Checklist – Effective Listening:
    • Asking Questions
    • Open Questions that focus on the future
    • Circular Questioning
    • Reframing Statements
    • Reframing Differences in a Conflict of Values
    • Moving from Generalities to Specifics
    • Using Neutral Communication as a Mediator
    • Points of Agreement & Commonalities (Mutualising)
    • Summarising
    • Approach & Skills Check List for Role Plays
    • Skills Needed
    • The Role of a Mediator
    • The Mediation Moves
    • Case Preparation and Development
    • Development of an Hypothesis
    • Reviewing and Analyzing Background Information
    • Selecting a Strategy to Guide Mediation
    • Designing a Detailed Plan for Mediation
    • The Mediation
    • Separate Meetings
    • Plenary Meetings
    • Elements of an Opening Statement
    • Setting the Ground Rules
    • Story Telling
    • Framing the Issues
    • Uncovering Hidden Interests of the Disputing Parties
    • Problem Solving – Generating Options for Settlement
    • Assessing Options
    • Agreement and Conclusion
    • Guidelines for a Mediated Agreement
    • Reality Test the Agreement
    • Signatures to the Mediated Agreement
    • Mediation Agreement
    • Mediation Agreement Template
    • The Role of Caucus Meetings
    • Challenging Destructive Behaviour
    • Power struggles between the Mediator and the Parties
    • Coping with Anger and Provocative Statements
    • The Dance
    • Coping with Resistance
    • Position Statements in Mediation
    • Power Balancing in Mediation
    • Apology and Forgiveness
    • Tips/Techniques when Stuck!
    • Criteria to Use when Making a Decision about what to do if you are Stuck!
    • Civil and Commercial Mediation Model
    • The Mediation Process Family - The EMS Commercial model
    • Large Party or Multi-Party Mediation
    • Suitability for Mediation
    • Does this Issue Belong in Mediation?
    • Dealing with Issues that are Difficult to Mediate
    • Using an Internal or an External Mediator
    • The Choosing of Mediation by Parties
    • Benefits of Mediation
    • Mediation in Ireland
    • The Road to Resolution-The Growth of Commercial Mediation in Ireland
    • EU Directive on Mediation in Civil and Commercial Disputes
    • Conflict Audit - Costs
    • The Institute
    • Sectors
    • Membership
    • Ethics in Mediation
    • Evaluation
    • Presentation of Certificates


The training takes place twice yearly in Maharees, Castlegregory, Co.Kerry. V92 TY70

 details about accommodation.   Guesthouse accommodation is reasonable from €40 per night. Hostel accommodation is also available for €15 per night. Maharees peninsula is 3 miles long and 1 mile wide. It is surrounded by sea and is breath-taking in its beauty. There are miles of beaches with surfing, as well as golf and tennis available for those who wish to avail of it. Tea breaks may even be taken on the beach!

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Certificate in Mediation Training (Focus on Workplace and Commercial)

Presented by Acrux Consulting Ltd.



Region: National / International

  • Lead Trainers: Gerry Rooney / Ray Flaherty
  • Price: €2500 to include all course material, CDRom and assessment fees.
  • Region: National / International
  • Organisation: Acrux Consulting Ltd.
  • ACRUX Consulting Ltd
    Donard, Knights Hill, Old Coach Rd, Balrothery, Co Dublin

  • Contact Details:
  • Principal Contact: Gerry Rooney
  • Address: Acrux Consulting Ltd. 
  • Tel: +353 1 8411664
  • Email:

Experience: Training provided to many Mediators in Ireland and internationally including Certified Training for Mediators in the Equality Tribunal and many in house programmes for National and International companies.

Course Dates 2020: (60 hours over 8 days)

  • 3rd/4th March,
  • 18th/19th March
  • 31st March/1st April
  • 14th/15th April 

(These dates may be subject to minor change).
Please contact Acrux for next available dates.

Course Information

  • Course Structure: Seven one day modules plus one day assessment. Assessment is recorded and participants are required to present a reflective learning self-assessment
  • Hours in training: 54
  • Hours outside training: 30
  • Numbers on course: 9 -15
  • Cost: €2500 inlcuding assessment

The Programme
Our trainers are experienced in Workplace and Commercial Mediation. The programme is accredited by the International Centre for Collaborative Solutions at Sullivan University, Kentucky, an academic partner with the U.S Federal Mediation and Conciliation Service

Course Aim
To develop knowledge and skills of Mediation with a focus on workplace and commercial Conflict disputes

Course Objectives
To provide participants with an opportunity to acquire and practice the skills of Mediation and to be confident in conducting a workplace/commercial mediation.

Methodology and Evaluation
Blended learning applying the principles of Adult Learning with a key focus of skill development through role play and case studies. MII role play assessment (100% attendance is required) with written assignment and completion of prescribed reading.
Senior Trainers: Gerry Rooney and Ray Flaherty

Training experience
Both Ray and Gerry have extensive experience in delivering Mediation and Conflict Resolution Skills training in Ireland, the UK and the USA.

Gerry Rooney a practicing mediator and experienced trainer of mediators. He is also an experienced investigator, and is a member of the Equality Authority's National Panel of Equality Auditors.
Ray Flaherty is a practicing mediator and is currently on the panel of Mediators with the new Private Residential Tenancies Board. Ray has been recommended by the Labour Relations Commissions for mediation and conflict resolution interventions. 

MII Certified Mediator Training Programme –Overview

(60 hours, plus 20 hours out of class work including e-learning).

Pre-work (Approx. 5 hours)

·      Online programme “Understanding and Defining Interpersonal Conflict – An Introduction to Conflict Management Skills”

Part 1: Defining conflict and perceptions and how they emerge; and how to address difficult behaviours that can develop in a conflict situation

Part 2: Understanding and Recognising the Use of the Thomas-Kilmann Conflict Mode Instrument (TKI) behaviour and how you can become more effective in resolving interpersonal conflict.

Whilst the programme has a focus on dealing with an interpersonal (workplace) dispute, it is designed to provide participants with a practical overview of understanding and dealing with conflict by applying some of the principles of mediation, and provides a link to a video of a workplace mediation conducted by an ACAS mediator

·      On line Listening Skills Assessment of personal listening profiles.

Tutor Led Training

The tutor led training is conducted over 7 days of intensive practice, knowledge and case studies over four modules, followed by a video-taped skills assessment on day eight with a written assignment.  The training adheres to the certification requirements for MII Mediators (a national and internationally recognised qualification).  The training will focus on developing the skills to provide facilitative mediation, the most widely used mediation approach, but will also introduce the participants to other forms of mediation and how to blend the approaches as appropriate to the dispute and the parties.

Module 1 (Day 1 and 2)

·      The Mediation Process : (7 hours)

Introductions and Expectations including ground rules and learning contract

Review of e-learning including Understanding Conflict, Conflict Theory, and Conflict Mapping, Thomas Kilman Conflict Modes Self-Assessment, listening skills, and models for identifying and mapping conflict

Introduction to The Mediation Process

o   What is Mediation, and what it’s not

o   The Role of the Mediator- what you know does not matter, what you do does!

o   The Mediators Tool Kit – Skills the Mediator deploys at various stages of the process.

o   Short video of a conflict and exercise in preparation for Mediation.

·      Pre mediation documents- information for the parties, agreement to mediate (1 hour).  Documents and agreements to mediate for Medical negligence claims.

·      Mediation – The Preparation Stage (2 hours)

o   Pre-Mediation activities including documentation and Agreement to Mediate

o   Addressing resistance to the process

o   The Opening Session – “storytelling” phase and listening skills

·      Different Areas for Mediation with a focus on application of mediation in medical negligence (1 hour)

·                         Managing the Mediation Session (4 hours)

o      Overview of the stages

o      Focus on opening sessions

o      Storytelling

o      Skills in paraphrasing, reframing, summarising, partialising, and feedback

o      Exploring the issues including questioning/probing skills

o      Understanding Personal Prejudices and how they might affect the mediation process

o      Case study’s and role play

Module 2 (Day 3 and 4)

·      Managing the Mediation Session (3 hours)

o    Listening skills assessment feedback

o    Managing the parties, emotions, and challenging behaviours

o    Recapping, mutualising and normalising

o    Problem Identification and Options

·      Negotiation Skills and Interest Based Bargaining – (1 hour)

Helping the parties to compromise and understanding win-win negotiations or when “winning” is not enough!

·      Legal framework for the Mediation process, (1 hour)

Confidentiality and legal implications for mediation including Child Protection/Abuse in Care; capacity to mediate.

·      Tips for dealing with difficult/challenging behaviours (1 hour)

Transactional Analysis, the JOHARI Window, and the Dimensional® Model of Behaviour

·      Video- Mediation in action (1 hour) Videos will be available on line for participants to review out of tutor led time

·      Use of Questioning (1 hour)

Understanding the power of questions, and how to design and use effective questioning skills as a mediator.

·      Mediation Role plays – see below

Module 3 (Day 5 and 6)

·      Managing the Mediation Session (2 hours)

o    Developing possible solutions with the parties

o    Brainstorming, Hypothesising – shared and unshared

o    Reality Testing

o    Caucusing

o    Solution Phase

o    Making the Agreement

 Different mediation Styles and Intercultural Mediation(1 hour)

      Review of the different Mediation Styles and Intercultural Mediation

·      Ethics of Mediation ( 1 hour) Understanding and adhering to the MII and international standards and ethics of mediation

·      Avoiding Prejudice and Bias (1 hour)

·      Understanding the Dynamics-frames of reference (2 hours)

o   Transactional Analysis

o   Johari Window

o   Power of Mindsets and cognitive dissonance, dealing with the two truths

·      Agreements (1 hour)

o   Written Agreements,

o   Memos of Understanding and

o   Closure

·      Mediation Role plays and Fisbhbowl– see below

Module 4

·      Recapping  the Mediation process ( 2hours)

·      Individual and collective feedback

·      Drafting Agreements (1 hour)

·      Assessment preparation (1 hour)

·      Home reading- Mediation Styles, and e-learning resource (min 20 hours)

·      Mediation Role plays – see below

·      Assessment Day

Role Plays and Case Studies

(30 hours) to ensure each participant has been exercised in:

·      introducing the process

·      gaining experience in managing resistance to the process

·      managing the opening sessions

·      working with the story telling phase

·      Identification of issues and possible solutions

·      Fish bowl exercise (real time 5 hour mediation session co-mediated by the participants)

·      managing the exchange and relationships,

·      reframing and developing skills to surface the issues and deal with emotions,

·      problem solving,

·      Negotiating for Agreement, and

·      addressing agreement concerns

·      drafting agreements/heads of agreement/Memos of Understanding

Assessment (1 day)

·        Assessments – videotaped real life case assessments following the MII Assessment criteria.  ACRUX will apply the MII assessment standards and marking sheets, and will have at least one external assessor attend the assessment day to randomly select and assess candidates.

·        All assessments will be recorded on DVD and reviewed by programme director before assessment sign off ensuring each candidate is subject to two assessors reviewing their role play.

·        Candidates will be required to complete a self-reflective written assignment on completion of assessment role play and before certification.  Written assignments must be submitted within 3 weeks of assessment role play.


The programme is highly interactive to ensure the transfer of the skills occurs and that the participants are provided with the opportunity to develop and practice their mediation skills in a safe environment. Our activities include:

·        Approximately 30 plus hours in skills practice

·        Discussion groups

·        Exercises in small groups and plenary sessions

·        Real time feedback

·        Interactive CD and e-learning for use and reference throughout the programme

·        Role plays and Case Studies based on real situations

·        Focused Case studies

·        Videos of mediation in practice

·        Pre-course e-learning


We apply a flexible approach to the training by delivering the programme in either one, two or three day blocks depending on participant needs.

All the role plays and case studies will be based on actual cases. Participants will be provided with an interactive DVD on mediation skills which contains a further 20 hours of learning which should be completed during the course.

Each module is facilitated by an experienced Mediator(s) of at least MII Practitioner Membership Level, and holding trainer certificates. Our programme is highly interactive where knowledge and theory is integrated through action learning sets and open discussion.  Role playing and real time feedback is provided during each module to ensure we apply an approach of accelerated learning in a safe environment. 

ACRUX provides on-going support to participants on completion of training. Telephone support to all mediators is free of charge. 

Materials provided include the following:

-        Pre course e-learning including self-assessment of conflict management skills and personal listening skills profile (on line assessment).

-        Comprehensive hand-outs for each module

-        One to one feedback from our tutors

-        Mediations Skills assessment and individual feedback reports

-        MII Recognised Certification following successful assessment.

Acrux Consulting Ltd. 8  ( 01 8411664/ 087 4194812

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Certified Mediation Training Programme

Presented by Institute of Public Administration.

Dublin and nationwide

Course Structure:

  • 3 X 2 day modules run over a three month period. (An additional and separate assessment day will be run following each training programme with successful candidates eligible to register as Certified Members of the MII )
  • Hours in training: 45
  • Hours required outside training: 15 approximately
  • Venue: Institute of Public Administration, Training & Education Centre, Lansdowne Road, Dublin 4 (also in-house for organisations as requested)
  • Ph: +353 1 240 3600
  • Website:
  • Email:
  • Course Timings: 9.30 a.m. to 5.00 p.m.
  • Numbers on course: Max of 12 participants
  • Cost: €1,950 (Three facilitators/mediators work with the group during each module of the training programme).


Mediation Training Dates Autumn 2020

Autumn Mediation 2020 – Programme 1

  • 6-7 October
  • 27-28 October
  • 24- 25 November

Autumn Mediation 2020 – Programme 2

  • 21st and 22nd October  
  • 10th and 11th November
  • 30th November and 1st December


The Programme:
Course Aim/Objectives

The overall aim of the programme is to provide participants with a comprehensive understanding of all aspects of Mediation as well as expertise in mediation skills for the management of workplace and organisational conflicts and disputes. The programme is suitable for those seeking to gain a greater understanding of mediation (leading to ‘Associate Member’ level of the Mediators’ Institute of Ireland (MII)) as well as those who aspire to practice as a Professional Mediator at ‘Certified Practitioner’ member level . (Trainees can qualify for ‘Certified Member’ status of the MII on completion of this 60 hour training programme plus attendance at an ‘Assessment Day’ and successful completion of the assessment process i.e. a videoed role play and written self assessment piece, which is assessed by an independent  MII approved assessors).

On completion of the training programme participants will have:

  • An understanding of mediation as a mechanism for dispute resolution and its appropriate use
  • An understanding of the five step framework for mediation and how to manage the mediation process
  • An understanding of the Role of the Mediator
  • Developed mediation related skills including active listening, facilitation/negotiation/communication skills, ability to deal with different personality types and other intervention strategies used a repertoire of relevant personal skills in role plays
  • A greater understanding of their own personal skills development needs in relation to working as a Mediator
  • A greater understanding of conflict – types and causes of conflict
  • An understanding of why mediation, as a process, is rapidly developing in various facets of Irish society and business.

This course is suitable for:

  • Managers, Team Leaders, HR Practitioners, Consultants, Advisers, and others who negotiate and deal with conflict and dispute resolution
  • Officials and non full-time Trade Union Representatives
  • Partnership Facilitators/Partnership Committee Members
  • Those who want to become accredited Professional Mediators
  • Anybody – at any level - with responsibility for resolving workplace disputes and conflict who wishes to enhance their skills in this area.

Methodology and Evaluation

The programme, which is run in three x two day modules over a 2/3 month period, is highly participative and practical. Learning approaches include short lecture inputs and facilitated group discussion. Much of the learning happens from insights derived from ‘working-through’ case-studies/role plays as well as from on-going feedback and coaching during these sessions.

Trainees will also be required to undertake an agreed mediation related project (2000 –3000 words) between the second and third module.

Evaluation of participants happens through ongoing assessment throughout the training programme as well as satisfactory completion and presentation of a mediation related project.

Admission Requirements

A genuine interest in Mediation as an approach to conflict resolution. Also, if necessary, a telephone discussion with lead trainer, Lily Regan, to ensure suitability of training programme.

Senior Trainer: Lily Regan, M.Sc. (Training and Human Resource Management), Accredited Mediator, FCIPD.

Training Experience:

Lily has over 10 years experience as a trainer/facilitator with the Institute of Public Administration (IPA) as a Human Resource Management Specialist, providing a broad range of training and consultancy services to clients of the Institute. Lily is also Director of Mediation Training Programmes at the IPA and is responsible for the development and delivery of all mediation and conflict resolution training and consultancy services provided by the Institute. Lily also works as an Organisation and Workplace Mediator, mainly with clients from across the public sector, and has mediated at all levels including individual and team/group based conflict.


Lily is a Practitioner Member of the Mediator’s Institute of Ireland and an accredited Mediator with the Chartered Institute of Arbitrators, UK. Lily holds an MSc. in Training & Human Resource Management from Leicester University. Lily is also a Fellow of the Chartered Institute of Personnel and Development.

In her current role with the IPA her work spans the areas of Mediation and Human Resource Management.

Previous experience: Lily has over 20 years experience both at operational and management levels in the area of Human Resource Management. Prior to her current role Lily held the position of Personnel Officer/Human Resources Manager in the IPA. In that role Lily gained a broad range of hands-on experience in all areas of Human Resource Management - including managing grievances and disciplinary issues , conflict resolution, cases with third party involvement e.g. Investigations, the Labour Court, Rights Commissioners, Equality Tribunal, Family Law Courts, and other legal institutions. Lily draws on this experience in her current work as a trainer/facilitator in the area of Workplace Mediation and Conflict Resolution.

Other Trainers:  Jim Halley


Jim Halley

Training experience/Biog:

Accredited by the Chartered Institute of Arbitrators he has continued his professional development in advanced and international mediation studies. He also practices mediation on the international stage and is fast growing a reputation in this area. He has carried out over two hundred successful mediations in a variety of settings to date.

Jim has a long association with the Institute of Public Administration and has delivered training in mediation studies on the Institute’s programme since its foundation.

Jim is a qualified mediator practicing in both workplace and commercial mediation for the past 12 years. Jim originally qualified as an Engineer but moved to acquire and practice a wide range of people management skills including mediation.


This Mediation Training Programme may also be run in-house for organisations

Contact details:Ph: +353 1 240 3600

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Conflict Positive & EQuita - Certificate in Mediation Training

Presented by EQuita Consulting.



Course Information:

Course Structure:
Four, two-day modules (60 hours /8 days) including a one-day MII competency assessment. Participants are coached and assessed throughout on their ability to integrate mediation theory and attitudes into skilled practice.

Hours in training: 60 Hours
Hours required outside training: 15-20 hours
Region: Dublin / EU
Venue:  Tallaght  Dublin 24
Key Contact: Liz O'Grady
Address:  Tallaght Dublin 24

Phone: +353 12934741 

Numbers on course: Range between 10 – 25 participants
Cost: (inclusive of the MII assessment)  €3,250

Course Dates 2020: 

March 6,7,20 & 27, April 3,&17, May 8&9th

Equita Consulting are offering you a unique opportunity to train under Ireland’s leading mediation and negotiation specialist, this course is specifically designed to equip the student with the skills for workplace, organisational, family and commercial mediation. It is aimed particularly at those in HR, the Legal Profession, Management, Engineering, Architecture, Consultants, those who work in or with Trade Union Officials and anyone who has responsibility for workplace disputes or wish to have. Course duration 60 hours and this qualifies it for accreditation from the Mediator’s Institute of Ireland and CPD points.

Download the Course Brochure 

Application Form

In particular this course is:

Delivered by some of Ireland’s leading experts in mediation
Earns CPD points
Ireland’s only course to deliver core mediation, workplace and commercial mediation
One-to-one support and feedback on your skills
First class value for money
Guaranteed to build your confidence
EQuita administers MII membership on successful completion of exam
Course includes fee for Trainee Affiliation of the MII (registration required)
Access to ‘sharing and learning’ groups
International standard case studies
Course fee includes all course notes, articles and core text book [The Mediator’s Handbook]


Course Features:

We can take payment instalments if that suits the student better.
If you are a returning student to our courses you will receive a 15% discount. Additionally, we can provide a group discount for group bookings. The fee includes a free annual subscription to the Mediator’s Institute of Ireland and competency assessment.

This programme is designed to provide knowledge and skills in conflict resolution and mediation. It is delivered in four units over eight days. This is a highly interactive and integrated programme, bringing together the essential knowledge, skills and attitudes for the demanding work of facilitating the resolution of emotion and interest based conflict. The content consists of a mixture of theoretical presentation, an exploration of how theory applies to practice, and skills development through exercises and role-play. It aims to integrate participants’ experience and abilities with mediation and conflict management.

Methodology & Evaluation:

This is generic mediation training. The training comprises theoretical input and context knowledge interspersed with exercises and skill development through role play, case studies, written assignments and the completion of prescribed reading. The training methods include a course manual, theoretical presentations, role-play, group discussion, video demonstration and analysis and participant coaching in skill development.


On completion of this course participants are assessed through a Role-Play Competency Assessment. On successfully passing the assessment, participants receive a Certificate in Mediation which gives eligibility to apply for Certified status with the Mediators' Institute of Ireland.

 Profiles of Trainer and Facilitator

1.      Margaret Considine, CEO and Head of ADR

Workplace and Commercial  Mediator

Margaret is an active coach to many middle and senior executives in Ireland.

Margaret is one of Ireland’s leading experts in the field of Mediation and recent clients include:


She has also presented at European Conferences giving expert opinion on mediation.

1999 Practitioner in Family Mediation & Organisational and Workplace Mediation
2005 Masters in Mediation and Conflict Resolution UCD

Roles Held in MII:
Council Member and Chair of Conference Committee


    2. Julie McAuliffe

    MA Mediation & Conflict  Resolution

    IMI BA Management Programme,

    First Class Honours

    MSc Degree in Mediation &

    Conflict Resolution, UCD

Julie has worked with EQuita Consulting for many years where she mediates, co-mediates and coaches conflicted parties. Julie also holds a number of organisational posts. She mediates complex multi-party disputes, as well as interpersonal misunderstandings, bullying    and harassment issues and family disputes. Julie teaches mediation at UCD, NUIM and the Institute of Public Administration, and is a trainer on the post graduate Certificate in Mediation Training for the Law Society. She has also served on the MII Executive Board and  as Registrar with the MII.


3. Keelin O’Reilly

Mediation Practitioner and Mediation Trainer on MII accredited courses:
Assessor of Mediators for MII Competency Assessment (Certified Assessment)
Keelin has mediated in Organisation & Workplace, Family and Community cases and has successfully facilitated parties to reach agreement in several cases.
She has designed and delivered a range of training programmes including communication, employment law, equality and diversity, conflict and mediation.
She has been working as a Human Resources specialist for almost 16 years; working with organisations in the educational, public, private and community sectors; providing mentoring and coaching to a range of SMEs in communications, work relations and dealing with conflict in the workplace.
Keelin has mediated in Family and Workplace cases where there is significant interpersonal conflict, where there are allegations of bullying and harassment and/or where there is little or no communication between the parties when they present for mediation.

1993    Diploma in Personnel Management, NCIR and CIPD
1998    Masters Degree in Education, Training and Development, Sheffield University
2003    Diploma in Business & Personal Coaching, Irish Lifecoach Institute
2008    Certificate in Mediation, IPA

4. Other Practitioner Members of the Mediators’ Institute of Ireland may be asked to contribute as trainers, as required.

External Assessor:

Geoffrey Corry

Organisation: EQuita Consulting Limited Duration: 60 Hours MII Approved: Yes


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Diploma in Mediation Training

Presented by The Law Society of Ireland.

Dublin & Nationwide


General Information:

  • Region: Dublin & Nationwide
  • Principal Trainer: Sabine Walsh

Contact Details: 

  • Organisation: The Law Society of Ireland
  • Principle Contact: The Diploma Team
  • Address: The Law Society of Ireland, Blackhall Place, Dublin 7
  • Phone: 01 8815708
  • Fax: 01 6724992

Course Information:

Course Structure: The course will comprise of onsite and online lectures combined with onsite practical and skills workshops. All lectures will be webcast so that participants will be able to access the lectures either onsite or online, and the webcasts can be watched either live or archived at a time suitable to the participant.

Hours in training: 42 classroom, 20 online

Hours outside training: Minimum 20 hours independent study

Venue:    The Law Society of Ireland, Blackhall Place Dublin 7 and webcast online

Course Timings: Three onsite Friday & Saturday sessions with online release of supplemental lectures.  

Max number on course:  30

Cost€3300 (solicitors) €3600 (non-solicitors)

Upcoming Programme Dates:

Course dates:

Next course beginning in Spring 2021

The Programme:

Programme objectives

On completion of this training programme participants will be able to:

  • Apply basic conflict theory to analyse disputes;
  • Identify disputes that are suitable for mediation;
  • Find and apply the law regulating the mediation process in Ireland;
  • Describe the different styles of and approached to mediation practice;
  • Demonstrate the core competencies necessary for mediating a civil, commercial or workplace dispute;
  • Use mediation skills and tools with fluidity and proficiency;
  • Manage themselves in the role of the mediator and respond to the inherent challenges of mediation process; and
  • Identify the next steps to take if considering establishing a mediation practice.


Programme structure and approach to learning

The goal of this diploma is to provide an appreciation of the theoretical foundations of the mediation process and to equip participants with the necessary skills to successfully mediate disputes in a number of different settings. The course and the intensive interactive workshops are designed for those wishing to practice as trained mediators and the diploma is accredited by the Mediators’ Institute of Ireland (MII), subject to successful completion of the assessment (see below).

The course design adopts a flipped learning approach whereby online lessons released in advance provide an in-depth review of the process of mediation and its increasing importance in the litigation landscape. We also examine the Mediation Act 2017 which entered into force in 2018 and its objective to promote mediation as a viable, effective and efficient alternative to court proceedings; thereby reducing legal costs, speeding up the resolution of disputes, and relieving the stress involved in court proceedings. This course is designed therefore not only equip participants with the skills to act as a mediator, but also to consider fully how the practice of mediation will be impacted by the new statutory framework. The Act focuses on a number of different aspects of mediation:

  • It introduces an obligation on solicitors and barristers to advise parties to disputes to consider utilising mediation as a means of resolving them;
  • It provides that a court may, on its own initiative, invite the parties to consider mediation;
  • It provides for a system of dealing with unreasonable refusal to mediate;
  • It provides for the suspension of limitation periods  to facilitate the mediation process;
  • It addresses the confidentiality of the mediation process;
  • It sets out how mediated settlement agreements can be made enforceable; and
  • It permits the introduction of a code of practice for the conduct of mediation by qualified mediators.

Mediation role-plays form the primary focus of our participative and interactive onsite sessions, with contextual and theoretical knowledge issued online in advance of those sessions. The onsite dates are as follows:

The diploma will be assessed by means of a combination of continuous online assessment,  a final written assignment and a practical role play assessment facilitated by the Mediators Institute of Ireland. The continuous assessment which is the online lesson assessment is 60%, with the final written assignment accounting for 35% and forum posts 5% of the overall diploma result. Participants must attend all onsite sessions and complete the 60-hour training programme and pass the role-play assessment to successfully attain the Diploma. The successful completion of which will entitle participants to apply for membership of the (MII). The additional charge of €250 payable to the MII for the role play assessment is included in your course fee. The date of the assessments will be confirmed nearer the time.

Who should attend?

  • This course is suitable for solicitors, barristers and trainees interested in the mediation process.
  • The course will also appeal to suitably qualified non-legal professionals whose work requires them to engage in alternative dispute resolution mechanisms, whether that is in the work-place setting, family matters, or commercial disputes.

We welcome applications for this course from suitably qualified non-members.  Please explain your interest and set out any relevant experience in a cover letter and a brief CV. Such applications are subject to a supplemental fee of €200.


The course is facilitated by experienced mediation practitioners with extensive knowledge and insight of how the mediation process interacts with more traditional forms of dispute resolution.

Core Faculty

  • Sabine Walsh, Past President, Mediators’ Institute of Ireland, Head of Curriculum, Mediator Academy

Sabine is Head of Learning for the education technology company Mediator Academy. She is passionate about mediation, education and ultra-marathons. She worked as a solicitor before building a busy practice in mediation and teaching and training in the area of mediation and ADR. She has designed and delivered courses in the higher and professional education sectors and for public and private organisations.  She has written extensively on mediation and mediator education and has acted as expert judge in a variety of mediation competitions including CDRC (Vienna), ICC (Paris) and Lex Infitnitum (Goa). She chairs the Mediation Working Group for CDRC Vienna. She recently completed a three-year term as President of the Mediators’ Institute of Ireland and consulted extensively on the Mediation Act, 2017 during the legislative process. She has postgraduate qualifications in law, mediation and academic practice.

  • Aled Davies, Mediator, Founder and CEO, Mediator Academy

Aled Davies is the founder and CEO of - an online education  company that produces and delivers the highest quality educational resources to those at the front line of dispute resolution. He first trained as a mediator in South Africa 20 years ago and has since mediated community, workplace and commercial disputes. Aled’s passion for mediation and excellence in education drove him to reimagine how mediation education could be delivered throughout the world. Before that Aled ran a venture-backed alluvial diamond mining business in Central Africa, but that’s another story altogether! He loves his children, Welsh rugby and running the mountains with his dog Monty – all in that order.

  • Online and face to face sessions will also feature other experts including members of the legal and mediation profession and the judiciary.

MII accreditation *The course fee covers the €250 payable to Mediators’ Institute of Ireland Assessor (MII)  in respect of the mediation role play assessment.



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Certified Mediation Training

Presented by Consensus Mediation.


General Information

Course Information

  • Course Structure: 3 x 2 day modules and 1 day assessment
  • Hours in training :42 in class
  • Hours required Outside training: 20
  • Venue:  TBA
  • Course Timings:   TBA
  • Numbers on course:  8 - 15 
  • Cost: €1,850 - €2,100

Course Dates 2020: 

1. January 30/31st, Feb 13/14th, March 5/6th, March 11/12th

2. April 16/17th, May 7/8th, May 21/22nd, May 26/27th

3. Autumn dates to be confirmed

The Programme: Certified Mediation Training Programme Outline

Course Aim: 

To give participants the required level of skills, knowledge and attitudes to enable them to practice as Certified Mediators

Course Objectives:

  • To develop an understanding and knowledge of mediation theory, principles, practice and methods
  • To gain an awareness in participants of their own styles and approaches to dealing with conflict
  • To develop a theoretical understanding of conflict, managing conflict and principles of conflict resolution
  • To develop understanding of different styles and models of mediation
  • To give participants an understanding of the structures and processes involved in mediation
  • To raise awareness of the external context of mediation i.e. role in dispute resolution, working with other professionals, ethical dilemmas etc.
  • To raise awareness of the influence of one’s own professional and personal assumptions and biases on the mediation process
  • To develop effective skills, knowledge and attitudes in mediation to meet the certified assessment requirements
  • To give participants an opportunity to practice skills in simulated role plays
  • To develop confidence and ability in participants and enable them to practice as certified mediators on completion of the course


Training will be based on principles of adult learning and of accelerated learning and involve didactic presentations, interactive group discussion, video demonstrations, simulated role plays  as well as participants completing required reading and submitting relevant written assignment.
Assessment: Essay assignment (3,000) words and MII Role play.

Senior Trainer: Mary Rafferty

Mary is an accredited Practitioner Mediator and Conflict Management Coach, and has mediated, trained and coached in conflict-related areas (conflict management skills, bullying and harassment) in a wide range of organizations and workplaces in the public, community and voluntary sectors. Mary is also Chairperson of Mediation Border Counties, a volunteer mediation service that works mainly with separating couples in the Cavan/Monaghan area. With a background in education and social work, Mary has many years’ experience in training and educating adults ranging from lecturing on the Masters in Dispute Resolution, Independent Colleges to delivery of accredited training in mediation as well as an approved trainer in CINERGY ™ Conflict Management Coaching.  Mary is a director of the Mediators’ Institute of Ireland and Chairperson of the Accreditation Policy Committee.

B. Education, M.Sc., Practitioner Mediator MII, Accredited Conflict Coach.


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PG Diploma in Conflict and Dispute Resolution Studies (NFQ Level 9)

Presented by Trinity College Dublin.


General Information:

  • Region: Dublin
  • Course Co-ordinator: Dr. Gillian Wylie 
  • Trainers: Margaret Ramsay and Frances Stephenson
  • Organisation: Trinity College Dublin
  • Principal Contact: Irish School of Ecumenics
  • Address: Irish School of Ecumenics, Trinity College, Dublin 2
  • Phone: 01 896 4788
  • Fax: 01 672 5024
  • Email:
  • Web:


Course Information:

  • Course Structure: 2 evenings per week over 2 academic semesters (September-December/January-April), plus 2 weekend workshops
  • Hours in training: 40 on practical mediation skills and practice
  • Hours required outside training: 92
  • Venue: Irish School of Ecumenics, Trinity College, Dublin 2
  • Course Timings:  2 evenings per week (Tuesday and Thursday) 7-10pm
  • Max number on course:  20
  • Cost:€5963(EU fee) plus TCD sports centre charge 77 Euro/USI levy 8 Euro
  • €7,400 Euro (non EU) plus TCD sports centre charge 77 Euro/USI levy 8 Euro 
  • Upcoming Programme Dates: 11th September 2018 to 31st August 2019


The Programme:

Course Aim:

This one-year postgraduate programme course interests those, in both the public and private sectors, who are professionally involved in conflict analysis, management and resolution and who wish to study mediation and other non-adversarial dispute and conflict resolution processes (ADRs) which are increasingly a part of legislative and management structures in the EU and internationally. It aims at achieving standards of best practice for those who recognise the value of alternative dispute resolution processes in resolving commercial, community, workplace and other pre-litigation disputes and in minimising damage caused by conflict. Those who complete the programme course will have a deep understanding of the nature of conflict, the various conflict resolution processes available and will know how to apply them. 

Course Objectives:

On successful completion of the programme graduates should be able to:

- Reflect critically on theories concerning the causes and dynamics of conflict in a variety of contexts

- Undertake conflict analysis using appropriate tools

- Understand the role of social and political processes in the dynamics of conflict and its resolution at local and global levels

- Demonstrate a general knowledge of Alternative Dispute Resolution (ADR) processes as they are emerging as an alternative to the adversarial system 

- Analyse and evaluate the different processes of remedy and redress;

- Acquire practical skills in mediation, restorative justice and other ADRS through practical exercises and role play

Methodology and evaluation:

The assessment is based on two essays of approximately 4,000 – 4,500 words each, a 4,000 – 4,500, reflective log, and on a practical skills-based assessment. One essay focuses on the underlying theory of conflict, the other essay focuses on theories and processes of conflict resolution. The log focuses on the student’s reflection on their learning. The practical assessment focuses on conducting mediation. All modules are weighted in the calculation of the degree mark according to their ECTS credit weighting. To complete qualify for the award of the Postgraduate Diploma, students must pass all modules by obtaining satisfactorily a pass mark of 40% must be achieved on the two essays and a ‘satisfactory’ pass grading on the log and practical assessment.

A successful Mediation Roleplay Competency Assessment option at the end of the programme allows students to apply for Certified Mediation status with the Mediators' Institute Ireland.

Admission Requirements:   

Normally a 2.1 at undergraduate level in any field. In exceptional circumstance a case for admission can be made to the Dean of Graduate Studies by the programme co-ordinator.

Course Co-ordinator: Dr. Gillian Wylie 

Training experience: 

Gillian Wylie did her MA and PhD at the University of Aberdeen in the fields of Politics and International Relations. She has been working in TCD since 2001 and coordinating the PG Diploma in Conflict and Dispute Resolution Studies since 2011. She teaches on the CDRS modules 'Understanding Conflict' and 'Theories and Processes of Conflict Resolution', with a focus on theories of conflict, tools of conflict analysis and gender analysis of conflict and peace.  She also teaches on the Masters in International Peace Studies, offering modules on International Politics and Gender in War and Peace, and supervises many Masters and PhD students. Her primary research interest lies in the area of human trafficking for sexual and labour exploitation in the context of globalisation.

Other Trainers: Mary Rafferty and Lily Regan 

Margaret Ramsey is a practitioner member of the Mediators Institute of Ireland (the MII) with a particular interest and expertise in workplace mediation. She has a Masters in Mediation and Conflict Resolution from NUIM and many years senior management experience in HR.

Frances Stephenson  has been an accredited MII Mediator since 2005 with experience of helping people in conflict situations in places of work, within families and with couples separating. The empathy, sensitivity and understanding that Frances brings to the table in mediation is regularly commented on by individuals and employers. She works with individuals and groups so they can bring about change that empowers and enables a better outcome through dialogue. Frances was one of the first Irish mediators trained in Elder Mediation with Canadian expert - Judy McCann-Beranger in 2010. She was awarded international accreditation in Elder Mediation in June 2012. As one of the founders of Later Life Mediation, she works with families in a sensitive and confidential way helping them with the challenging issues associated with ageing. She also works with entrepreneurs and business owners in the area of succession planning. Frances has a background in training and group facilitation in small, medium and large organisations. She delivers training courses in FETAC Level 6 Conflict Management; Communications skills; Management Development and Career planning.  She also has a background in the voluntary, not for profit, sector mainly in the sport and health related areas.

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Diploma in Mediation

Presented by Catalyst Consulting / IBEC.

IBEC, 84/86 Lower Baggot Street, Dublin 2

DIT Diploma in Mediation

Presented by Catalyst Consulting via IBEC.


Course Information:

This course is run through IBEC

2020 Dates: 

Course 1/ March 24, April 14 &18, May 5 & 19, June 2nd then September 6 &20th October 3rd and November 17th

Course 2/ Sept: 15 & 20th, October 13 & 27th, November 10 & 24th, then (20221) Feb 2 &16th, March 2 & 23rd, April 3 & 27th. 


 (Level 6, Special Purpose Award, 20 ECTS)

Certificate is the first 6 days in each course and can be taken on a stand-alone basis.

Principal contact:   Marie Keogh in IBEC,  84/86 Lower Baggot Street, Dublin 2 

T : + 353 1 605 1645  or Brendan Schutte Mob: 086 875 8471



**  Please tell her you came through the MII website **


Course Structure

Hours: 84 hours (in-course training), 16 hours (outside training) 
Venue: Dublin
Course Timings: Over 12 days with optional extra certification day 
Numbers on course: Typically 8-10
Cost: €3200 for IBEC members / €3,500 for non-members.


Course Objectives

  • To introduce participants to the concept of mediation and its use in settling arguments, disputes and conflict
  • To develop an understanding of the process of mediation and the various tasks involved in each step
  • To understand the principles involved in effective mediation
  • To learn and practice a range of skills for effective conflict resolution
  • To gain an insight into one’s own approach to conflict



The approach of this 12 day Diploma workshop will be highly interactive and practical. Participants will be encouraged to express their views and to discuss their own experience.


  • The Presenter is an experienced practitioner who will relate the learning to real life conflict
  •  The use of practical exercises, case studies and role plays will ensure a high degree of participation and self-learning
  • A flexible approach will be used throughout and priority will be given to the interests and learning of the group

Target Audience


The Diploma is suitable for participants who are looking to improve their knowledge and skills in the area of mediation, whilst gaining both an academic and accredited professional qualification. It would suit those with an interest in strategic management, employee relations, operations, supplier management, and particularly customer and staff relations.



Quality Standards

This course is fully accredited by the Mediators Institute of Ireland for Associate membership level and has academic accreditation by the Dublin Institute of Technology. An optional extra day will be arranged for those who may be interested in proceeding to Certified membership level.


Topics covered

The course is split into two main modules:

1. Mediation and the Organisation

2. Mediation Process and Skills


The detail of these modules is available on the Ibec website:$file/Dip%20in%20Mediation%20Brochure.pdf



An essential part of the course will be a short project which should be completed within three months of the end of the programme.


Senior Trainer


Brendan Schutte

Following a successful career in Human Resource Management over 20 years, Brendan set up Catalyst Consulting in 2000 and consults to a wide range of clients on a diverse mix of projects covering the full span of people management, training and organisation development. Projects include workplace mediation, investigation, organisational structuring, advice and mentoring, facilitation, team building, coaching and training design & delivery.

As a Practitioner Member of the Mediators Institute of Ireland he has offered professional workplace mediation since starting the consultancy and is a recognised and accredited trainer with MII. He has delivered numerous  ‘Skills of Mediation’ courses, both in-house and in public programmes , as well as shorter conflict resolution courses and speaking at conferences.


Other qualifications include B.Comm., PDip Ind Rels, PDip Med Studs (1st Place), FCIPD, MSc.(HR Leadership).


Author of the only book on workplace mediation in Ireland:

“Fixing the Fighting. A guide to using mediation in settling disputes and  
  resolving conflict in the workplace.” (Oak Tree Press, Cork. 2003).


Contact Details
For additional information and booking form please contact Alexandra Racheru in Ibec, or, to talk to the trainer:

Brendan Schutte
Catalyst Consulting

Mob: 086 875 8471

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The Skills of Mediation

Presented by Catalyst Consulting via IBEC.


Course Information:

This course is run through IBEC


2020 Dates: 

Course 1/ March 24, April 14 &18, May 5 & 19, June 2nd

Course 2/ Sept: 15 & 20th, October 13 & 27th, November 10 & 24th


Principal contact:   Marie Keogh, IBEC,  84/86 Lower Baggot Street, Dublin 2 

T : + 353 1 605 1675 



**  Please tell her you came through the MII website **


Course Structure

Hours: 48 hours (in-course training), 12 hours (outside training) 
Venue: Varies
Course Timings: Over 6 days with optional extra certification day 
Numbers on course: Typically 8-10
Cost: €2,400 for IBEC members / €2,600 for non-members.

Course Objectives

  • To introduce participants to the concept of mediation and its use in settling arguments, disputes and conflict
  • To develop an understanding of the process of mediation and the various tasks involved in each step
  • To understand the principles involved in effective mediation
  • To learn and practice a range of skills for effective conflict resolution
  • To gain an insight into one’s own approach to conflict


The approach of this six day (3 x 2 day) workshop will be highly interactive and practical. Participants will be encouraged to express their views and to discuss their own experience.

  • The Presenter is an experienced practitioner who will relate the learning to real life conflict
  •  The use of practical exercises, case studies and role plays will ensure a high degree of participation and self-learning
  • A flexible approach will be used throughout and priority will be given to the interests and learning of the group

Target Audience

Typically people who have some experience of working life and potentially people in positions of some influence. It is unlikely that this course will be suitable for those just starting their first job. Experienced human resource professionals, trade union officials, supervisors/managers, other professionals and those with an interest in learning about how to deal effectively  with conflict and disagreement. Those who want to improve their communication techniques and those who may be looking at mediation as a career will also find the programme worthwhile. A third level qualification may be useful but is not essential as the course is not overly academic in nature.

Quality Standards

This course is fully accredited by the Mediators Institute of Ireland for Associate membership level. An optional extra day will be arranged for those who may be interested in proceeding to Certified membership level.

Topics covered

A range of topics will be covered over the six days including the following:-

  • Dealing with Conflict
  • What is Mediation
  • Mediation Process
  • Skills including building rapport, active listening, summarising, reality testing, creative option development, process management, framing the issue, reaching agreement, handling apology, dealing with emotions and power, questioning techniques
  • Trust Building
  • Dealing with Impasse
  • Side Conferencing
  • Hypothesis testing
  • Ethics

An essential part of the course will be a short project which should be completed within three months of the end of the programme.


Cost for the programme is  €2,400 per person for IBEC members / €2,600 per person for non-members, payable in advance by cheque or bank draft. Includes lunch, coffee etc.



Senior Trainer
Brendan Schutte

Following a successful career in Human Resource Management over 20 years, Brendan set up Catalyst Consutling in 2000 and consults to a wide range of clients on a diverse mix of projects covering the full span of people management, training and organisation development. Projects include workplace mediation, investigation, organisational structuring, advice and mentoring, facilitation, team building, coaching and  training design & delivery.

As a Practitioner Member of the Mediators Institute of Ireland he has offered professional workplace mediation since  starting the consultancy and is a recognised and accredited trainer with MII. He has delivered numerous  ‘Skills of Mediation’ courses, both in-house and in public programmes , as well as shorter conflict resolution courses and speaking at conferences. He currently sits on the Council of MII and is a supervisor for trainee practitioner members.(PLEASE REMOVE)

Other qualifications include B.Comm., PDip Ind Rels, PDip Med Studs (1st Place), FCIPD, MSc.(HR Leadership).

Author of the only book on workplace mediation in Ireland:

“Fixing the Fighting. A guide to using mediation in settling disputes and  
  resolving conflict in the workplace.” (Oak Tree Press, Cork. 2003).

Contact Details
For additional information and booking form please contact Alexandra Racheru in IBEC, or to talk to the trainer:

Brendan Schutte
Catalyst Consulting

Mob: 086 875 8471

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Certificate in Mediation and Conflict Management

Presented by International College Dublin.

Wicklow House, 84-88 South Great Georges Street, Dublin 2

General Information:


Region:                       Leinster and Dublin 

Principal Trainer:        Ellen Bryans

Contact Details:          (087) 3678299

Organisation:               ICD Business School, Dublin 2

Principal Contact:       Ellen Bryans
                                   Address:                     Wicklow House, 84-88 South Great Georges Street, Dublin 2. (The college delivers QQI level 8 and 9 Degree                                                                           and Master’s Degree programmes)

                                    Phone: (01) 63333222   
                                    Email:  Ellen@ICD.IE or Joyce@ICD.IE

Course Information:

Course Structure:

Hours in training:      36 hours training and 24 hours MII approved assessment         

Hours in training:        60 hours                   

Hours required outside training:  120 independent learning

Venue:                     ICD Business School, Wicklow House, 84-88, Sth Great Georges Street,    

Course Timings:      9 am – 6 pm

Max number on course:  15             Cost: €1,900

Upcoming Programme Dates:         September, 2019 & October 2019


The Programme:

The main objectives of this programme is:  

  • To equip participants with the essential practical skills required in mediation
  • To enable participants to develop and practise facilitative mediation skills
  • To provide participants with an in-depth knowledge and understanding of mediation as an alternative form of dispute resolution;  
  • To train participants in the mediation process enabling them to complete the MII approved assessment


Methodology and evaluation

The learning approach will use presentations, group work, reflective discussions and role-plays around the skills of mediation.

Each participant will practice 3 aspects of mediation and will be assessed as per MII guidelines


Admission Requirements:   

Prior learning of practical nature related to workplace management or in another professional area is mandatory.

Senior Trainer:      Ellen Bryans

Training experience 

Ellen has been a college lecturer for the past twenty five years specialising in Employee Relations: Mediation and Conflict Intervention; Employment Law and Human Resource Management. She has worked in a range of private, semi-private and public organisations, and is now HR consultant to a medium size digital communication company

As a former Trade Union Official Ellen has gained a wealth of experience in various types of workplace conflict. She has been a practicing mediator for a number of years in areas such as workplace disputes, contract disputes, commercial and family disputes. She is also a voluntary mediator with the Community Mediation and Law Centre in Northside.



Ellen has a Masters’ degree in Mediation; a Masters’ Degree in Industrial Relations and Human Resource Management; Degree in Law, a Post Graduate Diploma in Employment Law and a Diploma in Teaching and Learning. Ellen is also a conflict coach.

She is a Chartered Member of the CIPD and a Certified Member of the MII.

As a former Trade Union official and HR consultant, Ellen has gained a great deal of experience in the field of negotiation and conflict management. She is HR consultant to a medium size digital company.


Other Trainers: Desmond Gargan,

Training experience

Desmond has been a trainer and lecturer for the past thirty years. During this time he has trained learners in a variety of areas in particular in the area of conflict coaching, negotiation and conflict resolution; and CIPD training programmes.. He a Certified Member of the Mediation Institute of Ireland and a Member of the European Coaching Institute (MECI).


Desmond has extensive experience in the work environment having worked in both the private and public sectors. During this time he has gained invaluable experience in a variety of areas of workplace conflict having been a trainer and mentor for many years...

Desmond’s qualifcaton include MBA, MA, BBS, CFCIPD, MIAM, MECI, PGDip.(Res.); PGDip.(Edu.); Dip.IT; CELTA


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Certificate in Mediation (Special Purpose Award) NFQ Level 8 QQI

Presented by Griffith College.


General Information:

Region: Dublin/Cork

Principal Trainer: Paul Pierse and Mary Lou O'Kennedy

PrincipalContact: Mary O'Driscoll

Contact Details: 01 4150 421 

Organisation: Griffith College

Address: Griffith College, South Circular Road Dublin 8




Course Information:

Course Structure: 3 modules - Module 1 - Introduction to Mediation, Module 2 - Ethics and Regulation,  Module 3 - Mediation in Practice
Hours in training: 63 Hours (plus 14 hours remote teaching)
Hours required outside training: 440 Hours  (assignments and independent work )

Venue: Griffith College Dublin and Griffith College Cork
Course Timings:   




Introduction to Mediation and Conflict Resolution


21st Sept

Introduction to Mediation and Conflict Resolution and CDP 360


12th October

Mediation Ethics and Regulatory Framework


2nd November

Mediation in Practice


23rd November

Mediation in Practice


14th December

Mediation in Practice


11th January

Mediation in Practice


1st February

Mediation in Practice

Role Play assessment


22nd February


Numbers on course: 15

Cost: €2851.00

The Programme:

Course Objectives: 

To ensure that the learner will have appropriate understanding of theories, concepts and current awareness pertaining to the field of mediation, and also appropriate knowledge of the principles of mediation and the mediation process to be able to demonstrate this in applied scenarios ready for practice. 

The course also gives students an understanding of the legal and ethical parameters within which mediators work and seeks to equip the graduate with an awareness of the impact of conflict behaviour on mediation, from the perspectives of the mediator themselves and the parties to the mediation.


Methodology and Evaluation:
Collaboration and collegiality will underpin all learning strategies adopted. The teaching and learning strategies were chosen with a view to instilling high levels of participant pedagogical development and engagement. Participants will be required to put all learning into practice and allow reflection on this practice to further develop same. Each teaching session will have a highly participative and practical element. Academic assessment of theoretical content is designed to satisfy the demands of QQI level 8 designs. Practical skills are to be assessed to MII published standards, and also will be subject to QQI internal and external examination quality control procedures.

Admission Requirements:
Applicants with a QQI level 7 major awarding any subject will be given automatic entry. Where applications present who do not have the entry requirement above, but with experiential or other learning, their application will be assess using the College QA in relation to recognition of prior learning.


Trainer Profile: Paul Pierse

Training experience: Practicing mediator. In third year as a Lecturer of Law with Griffith College, Cork at levels 7 and 8. Workload includes the formation and correction of assignments, workshops and exams, as well as collaborating on programme and module content design and delivery. Programme co-ordinator for the Diploma in Legal Studies and Practice. Also delivers legal studies programmes to transition year stuedents on behalf of Public Access to Law. Previously worked for one year as an English trainer for executives with Schenk Workshops in Germany.


  • (HETAC Level 8) B. Comm (Int) from NUI Galway
  • Solicitor on the Law Society of Ireland Roll of Solicitors
  • (HETAC Level 9)  Post Graduate Diploma in Training & Education
  • Mediators' Institute of Ireland accredited mediator certified to practice for 2014
  • Mediation in the area of Family Succession since 2012 (approx 70 hours mediation completed in the last year)
  • Irish Association of Law Teachers member
  • Literacy Trainer with the National Adult Literacy Association
  • Published author on topics relating to pedagogy and legal aspects of mediation, as well as newspaper articles on areas of law.


Trainer Profile: Mary Lou O'Kennedy BSC, MA, Mediator, Conflict Coach

Training Experience:

Mary Lou is a certified CINERGY trainer and has delivered CINERGY conflict coaching training to mediators, HR professionals, managers and coaches over the past three years. She is also a Master trainer of the Conflict-Dynamics Profile assessment tool with the Institute for Workplace Dynamics, Paris. Mary Lou designs and delivers training in Conflict Management and Mediation Skills for businesses and has delivered Family mediation training to mediators. She is a visiting lecturer on a number of Mediation post graduate programmes.



  • Bachelor's Degree in Science, UCD, 1985
  • Master's Degree in Social Work, University of Pittsburgh, USE, 1988
  • Various in-house training courses in Time Management, Facilitation, Negotiation, PR, Strategic Planning, Change Management, ISO 9000
  • Commercial Mediation, Friary Law/ADR, 2006
  • Family Mediation, Friary Law/ADR, 2007
  • Community Mediation: Athena Mediation 2007
  • CINERGY Conflict Coaching (Dispute specific) 2008
  • Certified Jan 2009
  • CINERGY Advanced Conflict Coaching Training 2010
  • Cedrtified CINERGY Conflict Coaching Mentor & Trainer 2010
  • Certified Conflict Dynamics Coach, Eckerd College, Florida 2010
  • Private Caucusing CEDR 2011
  • PMR UK (NOCN) Mediation Supervision 2011
  • Master Conflict Dynamics Trainer, Eckerd College, Florida 2014
  • Becoming Conflict Competent Trainer, Ecker College Florida 2014
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Certified Training Courses

The MII accredits mediation training courses which meet set training standards. The following training programmes have been recognised as MII approved training programmes.

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CPD Training

The purpose of CPD is to ensure that Mediators keep their knowledge and skills up to date for the benefit of users of their service and for their own personal and professional development.

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