Thursday, 24th January 2019: “As mediation becomes increasingly recognised as a speedy, efficient, confidential and cost-effective process, which offers disputant parties the opportunity to determine the best outcome for them, it is good to see another year that demonstrates how successful mediation is proving to be for the FSOP,” stated President of the MII Margaret Considine. Ms Considine was commenting on figures released today by the Financial Services and Pension Ombudsman, which were contained in the first ever FSOP Financial Services and Pensions Ombudsman’s Digest of Decisions. *
“The fact that the majority of complaints received by the FSPO were resolved through mediation in 2018, and that approximately 2,300 were resolved in this way, shows just how efficient mediation can be for the disputants and for state agencies involved in managing complaints,” said Ms Considine. “This success was further underlined by the Financial Services and Pensions Ombudsman, Ger Deering who is quoted as saying “I am very pleased to publish the legally binding decisions made during 2018. I welcome the fact that the majority of complaints were resolved through the informal mediation process we provide as this delivers a faster outcome that is acceptable to both parties.””
* Please follow this link to access a copy of today’s FSOP press release
About The Mediators’
Its registration number is 418250.
Registered Office: Suite 112, The Capel Building, Mary's Abbey, Dublin 7
Mediation is a voluntary process of conflict prevention and resolution that allows the parties an opportunity to address their issues in a confidential, private, and safe environment. Mediators are trained in conflict resolution skills and techniques and have the expertise needed to give people the best possible opportunity to resolve their disputes.
Mediation is effective:
The mediation process improves communication, narrows outstanding issues, defuses emotions and defines areas of agreement. Statistics show a success rate for mediation averaging 80 per cent.
For further information see www.themii.ie or contact Stiofán Nutty at +353 87 6175488
The MII accredits mediation training courses which meet set training standards. The following training programmes have been recognised as MII approved training programmes.
The purpose of CPD is to ensure that Mediators keep their knowledge and skills up to date for the benefit of users of their service and for their own personal and professional development.