Mediators' Institute of Ireland (MII) Highlights the Success Rates for Mediation Achieved by the FSOP

Financial Services & Pension Ombudsman (FSOP) 2018 published figures show that 2,300 complaints were resolved through mediation, which represented the majority of complaints.


Thursday, 24th January 2019: “As mediation becomes increasingly recognised as a speedy, efficient, confidential and cost-effective process, which offers disputant parties the opportunity to determine the best outcome for them, it is good to see another year that demonstrates how successful mediation is proving to be for the FSOP,” stated President of the MII Margaret Considine.  Ms Considine was commenting on figures released today by the Financial Services and Pension Ombudsman, which were contained in the first ever FSOP Financial Services and Pensions Ombudsman’s Digest of Decisions. *


“The fact that the majority of complaints received by the FSPO were resolved through mediation in 2018, and that approximately 2,300 were resolved in this way, shows just how efficient mediation can be for the disputants and for state agencies involved in managing complaints,” said Ms Considine. “This success was further underlined by the Financial Services and Pensions Ombudsman, Ger Deering who is quoted as saying “I am very pleased to publish the legally binding decisions made during 2018. I welcome the fact that the majority of complaints were resolved through the informal mediation process we provide as this delivers a faster outcome that is acceptable to both parties.””




* Please follow this link to access a copy of today’s FSOP press release   

About The Mediators’ Institute of Ireland

The Mediators’ Institute of Ireland is the professional association for Mediators in Ireland. It is a not-for-profit organisation whose mission is to promote the use of quality mediation by ensuring the highest standards of education, training, professional practice and regulation. 


The Mediators' Institute of Ireland is a company limited by guarantee and registered in Dublin, Ireland.
Its registration number is 418250.

Registered Office:            Suite 112, The Capel Building, Mary's Abbey, Dublin 7

Registered Charity:          CHY16996.


About Mediation

Mediation is a voluntary process of conflict prevention and resolution that allows the parties an opportunity to address their issues in a confidential, private, and safe environment.  Mediators are trained in conflict resolution skills and techniques and have the expertise needed to give people the best possible opportunity to resolve their disputes.

Mediation is effective:

  • In single-issue and multi-issue disputes
  • In two-people and multi-party conflicts
  • In developing innovative and sustainable solutions when parties are willing but stuck
  • As a preventative intervention early in a conflict
  • As an alternative to avoid further costly public litigation

The mediation process improves communication, narrows outstanding issues, defuses emotions and defines areas of agreement.  Statistics show a success rate for mediation averaging 80 per cent.

For further information see or contact Stiofán Nutty at +353 87 6175488


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