Mediators' Institute of Ireland (MII) Highlights the Success Rates for Mediation Achieved by the FSPO

Mediators' Institute of Ireland (MII) Highlights the Success Rates for Mediation Achieved by the FSPO


Financial Services & Pension Ombudsman (FSPO) 2019 published figures show that of the 1,399 complainants who received redress and/or compensation 983 of these were resolved through mediation.

Thursday, 2nd April 2020: “It is good to see figures for yet another year which have demonstrated how successful mediation is proving to be for the FSPO. 70% of the cases, where complainants received redress and/or compensation, were resolved through mediation. Success rates like these are building the reputation of mediation as a speedy, efficient, confidential and cost-effective process, which offers disputant parties the opportunity to determine the best outcome for them,” stated President of the MII Margaret Considine.  Ms Considine was commenting on figures released yesterday by the Financial Services and Pension Ombudsman. *
“The fact that 983 complainants, of the 1,399 who had received redress and/or compensation, had their cases resolved through mediation by the FSPO in 2019 shows just how efficient mediation can be for the disputants and for state agencies involved in managing complaints,” said Ms Considine. “Indeed, Ger Deering, the Financial Services and Pensions Ombudsman, is quoted as saying “We deal with complaints informally at first, by listening to the parties and engaging with them to facilitate a resolution that is acceptable to both parties. In 2019, we resolved 2,154 complaints through our Dispute Resolution Service using informal mediation methods.””
* Please follow this link to access a copy of the FSPO press release
About The Mediators’ Institute of Ireland
The Mediators’ Institute of Ireland is the professional association for Mediators in Ireland. It is a not-for-profit organisation whose mission is to promote the use of quality mediation by ensuring the highest standards of education, training, professional practice and regulation. 
The Mediators' Institute of Ireland is a company limited by guarantee and registered in Dublin, Ireland.
Its registration number is 418250.
Registered Office:            Suite 112, The Capel Building, Mary's Abbey, Dublin 7, Ireland.
Registered Charity:          CHY16996.
About Mediation
Mediation is a voluntary process of conflict prevention and resolution that allows the parties an opportunity to address their issues in a confidential, private, and safe environment.  Mediators are trained in conflict resolution skills and techniques and have the expertise needed to give people the best possible opportunity to resolve their disputes.
Mediation is effective:

  • In single-issue and multi-issue disputes
  • In two-people and multi-party conflicts
  • In developing innovative and sustainable solutions when parties are willing but stuck
  • As a preventative intervention early in a conflict
  • As an alternative to avoid further costly public litigation

The mediation process improves communication, narrows outstanding issues, defuses emotions and defines areas of agreement.  Statistics show a success rate for mediation averaging 80 per cent.
For further information see or contact Stiofán Nutty at +353 87 6175488

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