MII Highlights the Demonstrated Success Rates for Mediation
Tuesday, 10th April 2018: “As mediation is becoming increasingly recognised as a speedy, efficient, confidential and cost-effective process, which offers disputant parties the opportunity to determine the best outcome for them, it is good to see more statistics that demonstrate how successful mediation is proving to be,” stated President of the MII Sabine Walsh. Ms Walsh was commenting on recently released figures by the Financial Services and Pension Ombudsman (FSPO), which were contained in the 2017 Financial Services Ombudsman’s annual report.
“The fact that of the of the 2,370 FSPO complaints closed through mediation in 2017, 57% were resolved in less than 3 months, shows just how efficient mediation can be for the disputants and for state agencies involved in managing complaints,” said Ms Walsh. “This success was further underlined by the Financial Services and Pensions Ombudsman, Ger Deering who is quoted as saying “The vast majority of complaints resolved by the FSO in 2017 were resolved through mediation, which is proving to be a very fast method of resolving complaints.””
“Given the increasing use of mediation by the State and State Agencies, and now that the Mediation Act* has come into force on January 1st last, mediation is becoming ever more widely available and those who choose to use it are likely to achieve better and speedier resolutions, at a lower cost,” said Ms. Walsh.
* Please follow this link to download a copy of the Mediation Act 2017 https://www.oireachtas.ie/documents/bills28/acts/2017/a2717.pdf
About The Mediators’
Its registration number is 418250.
Registered Office: Unit 2.1, The Distillers Building, Smithfield, Dublin 7,
Mediation is a voluntary process of conflict prevention and resolution that allows the parties an opportunity to address their issues in a confidential, private, and safe environment. Mediators are trained in conflict resolution skills and techniques and have the expertise needed to give people the best possible opportunity to resolve their disputes.
Mediation is effective:
The mediation process improves communication, narrows outstanding issues, defuses emotions and defines areas of agreement. Statistics show a success rate for mediation averaging 80 per cent.
For further information see www.themii.ie or contact Stiofán Nutty at +353 87 6175488
The MII accredits mediation training courses which meet set training standards. The following training programmes have been recognised as MII approved training programmes.
The purpose of CPD is to ensure that Mediators keep their knowledge and skills up to date for the benefit of users of their service and for their own personal and professional development.