MII Highlights the Demonstrated Success Rates for Mediation

MII Highlights the Demonstrated Success Rates for Mediation

MII Highlights the Demonstrated Success Rates for Mediation

Financial Services & Pension Ombudsman 2017 published figures show that of the 2,370 complaints closed through mediation, 57% were resolved in less than 3 months


Tuesday, 10th April 2018: “As mediation is becoming increasingly recognised as a speedy, efficient, confidential and cost-effective process, which offers disputant parties the opportunity to determine the best outcome for them, it is good to see more statistics that demonstrate how successful mediation is proving to be,” stated President of the MII Sabine Walsh.  Ms Walsh was commenting on recently released figures by the Financial Services and Pension Ombudsman (FSPO), which were contained in the 2017 Financial Services Ombudsman’s annual report.

“The fact that of the of the 2,370 FSPO complaints closed through mediation in 2017, 57% were resolved in less than 3 months, shows just how efficient mediation can be for the disputants and for state agencies involved in managing complaints,” said Ms Walsh. “This success was further underlined by the Financial Services and Pensions Ombudsman, Ger Deering who is quoted as saying “The vast majority of complaints resolved by the FSO in 2017 were resolved through mediation, which is proving to be a very fast method of resolving complaints.””

 “Given the increasing use of mediation by the State and State Agencies, and now that the Mediation Act* has come into force on January 1st last, mediation is becoming ever more widely available and those who choose to use it are likely to achieve better and speedier resolutions, at a lower cost,” said Ms. Walsh.  




* Please follow this link to download a copy of the Mediation Act 2017 https://www.oireachtas.ie/documents/bills28/acts/2017/a2717.pdf

About The Mediators’ Institute of Ireland

The Mediators’ Institute of Ireland is the professional association for Mediators in Ireland. It is a not-for-profit organisation whose mission is to promote the use of quality mediation by ensuring the highest standards of education, training, professional practice and regulation. 


The Mediators' Institute of Ireland is a company limited by guarantee and registered in Dublin, Ireland.
Its registration number is 418250.

Registered Office:            Unit 2.1, The Distillers Building, Smithfield, Dublin 7, Ireland.

Registered Charity:          CHY16996.


About Mediation

Mediation is a voluntary process of conflict prevention and resolution that allows the parties an opportunity to address their issues in a confidential, private, and safe environment.  Mediators are trained in conflict resolution skills and techniques and have the expertise needed to give people the best possible opportunity to resolve their disputes.

Mediation is effective:

  • In single-issue and multi-issue disputes
  • In two-people and multi-party conflicts
  • In developing innovative and sustainable solutions when parties are willing but stuck
  • As a preventative intervention early in a conflict
  • As an alternative to avoid further costly public litigation

The mediation process improves communication, narrows outstanding issues, defuses emotions and defines areas of agreement.  Statistics show a success rate for mediation averaging 80 per cent.

For further information see www.themii.ie or contact Stiofán Nutty at +353 87 6175488


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