Resolution Intelligence (RI) Coach Accreditation

We define Resolution Intelligence (RI) as the ability and willingness to navigate conflict toward optimal resolution with authenticity, skill and contextual awareness.

It shifts the paradigm from conflict management to conflict transformation — from seeing disagreement as a threat towards an opportunity to see it as raw material for progress. It provides us an understanding of the conflict resolution bandwidth we have and how we can extend our resolution competence in this crucial life capacity.

The RI Coach Training Programme is an accredited, practice-based pathway that equips professionals to deliver Resolution Intelligence reports and workshops while embedding resolution competence across teams and organisations.

Participants will deepen their knowledge of resolution orientations and styles, gain the skills to debrief reports and facilitate workshops with confidence, and graduate as accredited Resolution Intelligence coach, ready to drive lasting cultural impact.

This programme is designed for professionals who want to strengthen their ability to navigate and transform conflict. It is a live online two day programme with augmented learning offline with a focus on you developing your accreditation and adding this to your professional portfolio. A unique online Course Participant Members Area gives you ongoing access to tools and resources as you build your offering and impact in this area of your work.

Build capability, gain credibility, and join the ReSolve network to benefit from the collective insights of our community of practitioners.

Content Overview

• Deepen your knowledge of the People, Process, and Progress orientations.

• Expand your understanding of six resolution styles and how to apply them.

• Train you to interpret and debrief reports; individually and in a group setting.

• Develop your ability to facilitate Resolution Intelligence workshops.

• Strengthen your skills in creating safe environments for constructive conversations.

• Provide supervised practice through role plays, simulations, and case studies.

• Equip you with ethical and professional standards for facilitation.

• Qualify you as an accredited Resolution Intelligence Coach and become a member of the ReSolve network to benefit from the collective insights of our community of practitioners.

• HR and Organisational Development professionals

• Coaches, mediators, and facilitators

• Leadership development and team coaching practitioners

• Negotiation experts

• Consultants and trusted advisors supporting leadership and teams

• Managers and people leaders responsible for culture and performance

Evidence of prior relevant learning may be required

This programme is delivered by the founders of Resolution Intelligence – Luke Monahan, William Corless, and James Ashton – internationally recognised practitioners in mediation, conflict resolution, coaching, leadership development, and organisational facilitation.

Together, they bring over 70 years of combined professional experience working with leaders, teams, and organisations across corporate, public sector, and professional environments. Their work focuses on helping individuals and organisations move beyond simply managing conflict toward building the capability to transform disagreement into progress.

Luke, William, and James are three of the creators of the Resolution Intelligence framework and the ReSolve behavioural assessment, a diagnostic tool designed to help individuals and teams better understand their resolution orientations and expand their capacity for constructive engagement in difficult conversations.

Their work integrates insights from mediation practice, behavioural science, leadership development, and organisational consulting, ensuring the framework is both evidence-informed and grounded in real-world application.

The Resolution Intelligence founding team brings:

Deep practitioner experience across individual, team, and organisational conflict dynamics
Extensive work in mediation, coaching, facilitation, and leadership development
Expertise in designing behavioural diagnostics and conflict-resolution frameworks
Experience supporting organisations to build cultures of constructive dialogue and resolution competence
A global practitioner perspective through their work with professionals and organisations internationally

👉 Meet the full international team: https://resolution-intelligence.com/about/