As an experienced Industrial Relations Specialist and qualified Mediator, Carla has extensive experience in dealing with Conflict Management Processes in the trade union, retail, transport and financial service sectors. She has an excellent working knowledge of the legal, infrastructural, commercial and socio-economic issues affecting the provision and accessibility of public, private and non for profit services in the Republic of Ireland and Northern Ireland.
A core element of Carla’s expertise is the ability to mediate and conciliate on substantive and personality-based disputes, in order to minimise tension and eliminate conflict at both industry and workplace level.   Wide-ranging consultancy services include:

Mediation, Facilitation, Conciliation, Adjudication, Arbitration, Training and Development, Coaching, Mentoring and Employee Counselling
Providing ongoing advice and assistance to Organisations on in-house policy, procedure, contracts, legislation, compliance and best practice
Contributing to the implementation, continuous improvement of HR systems and practices within various organisations. Facilitating and Mentoring working groups, teams, negotiating committees, appeal and/or review panels
Consulting and providing advices on issues relating to workplace relations, organisational development and performance management
Revising and providing advice/support in work area reviews and organisational/behavioural change processes. Including recruitment, retention and exit strategies.

Tailoring a designed framework for Employers on “Designing an Integrated Conflict Management System as a Form of Early Dispute Resolution: Best Practice for Irish Organisations.”