The Certified Mediation Training Programme is a sevenday, inperson professional training designed to give participants a comprehensive understanding of mediation and the practical skills required to manage workplace and organisational conflict effectively. This programme is accredited by the Mediators’ Institute of Ireland (MII) and, together with successful completion of the followon Assessment Day, leads to eligibility to register as a Certified Member of the MII.

Learning Focus
Participants explore mediation both as a mechanism for dispute resolution and as a practical, structured process suitable for a wide range of workplace and organisational conflicts. The programme introduces and applies a recognised fivestep mediation framework, enabling learners to understand how to manage each stage of the mediation process confidently and ethically.

Throughout the modules, participants examine:

* The role and responsibilities of the mediator, including neutrality, confidentiality, and process management

* The types and causes of conflict, and how conflict dynamics influence communication and behaviour

* Their own personal skills development needs, with opportunities to strengthen active listening, questioning, reframing, and facilitation techniques

* The reasons why mediation is becoming increasingly prominent across Irish workplaces, public services, community settings, and commercial environments

By the end of the programme, learners will have developed a solid foundation in mediation practice and a clear understanding of how to apply mediation principles effectively in realworld situations.

Duration: 7 days, delivered across three modules over a two to three month period

Delivery: In person at the Institute of Public Administration (IPA), Lansdowne Road, Dublin 4

Hours: 60 hours total (49 hours inperson + additional independent learning)

Attendance: Full attendance is required to meet MII accreditation standards

The programme is highly participative and practical, combining:
* Short lecture inputs
* Facilitated group discussions
* Casestudy analysis
* Extensive roleplay practice
* Ongoing coaching and feedback from experienced mediator trainers

To maximise learning, participant numbers are limited on each programme.

Who Should Attend
This programme is suitable for:

* People Managers, Supervisors, Team Leaders, HR professionals, and consultants
* Those who negotiate, manage conflict, or support dispute resolution
* Trade union representatives
* Individuals seeking to become professional mediators
* Anyone with responsibility for resolving workplace conflict who wishes to develop mediation capability

On completion, participants will have:

* A strong understanding of mediation as a disputeresolution mechanism

* The ability to manage the mediation process using a recognised fivestep framework

* Enhanced skills in active listening, facilitation, negotiation, communication, and managing different personality types

* Practical experience through structured roleplays and feedback

* Insight into personal strengths and development needs as a mediator

* An understanding of conflict dynamics and the growing role of mediation in Irish workplaces and society

This programme is accredited by the Mediators’ Institute of Ireland (MII).

To achieve Certified Member status, participants must:

1. Complete the full 60hour training programme

2. Attend a separate Assessment Day

3. Successfully complete the MII assessment process (video recorded roleplay and written self assessment) assessed by an independent MII approved assessor

A genuine interest in mediation as a conflictresolution approach

A discussion with the lead trainer to confirm suitability for the programme (email nfitzpatrick@ipa.ie to discuss)

Lead Trainer: Niamh Fitzpatrick, MII Accredited Mediator and Director of Mediation Training Programmes at the IPA. Niamh holds a Masters in Mediation and Conflict Resolution along with numerous BA and Diplomas in the discipline of Human Resources. Niamh is also a Certified CINERGY Conflict Coach.

Niamh is supported by a team of highly experienced mediator trainers with extensiveprofessional practice backgrounds.

€3,000 per participant (includes MII assessment)

January-February: 19th & 20th January (Module One), 4th & 5th February (Module Two) 23rd, 24th & 25th February (Module Three) – Course Fully Booked

March-April: 12th & 13th March (Module One) 25th & 26th March (Module Two) 21st, 22nd & 23rd April (Module Three) – Course Fully Booked

May -June: 6th & 7th May (Module One) 20th & 21st May (Module Two) 9th, 10th, & 11th June (Module Three)

September-October: 8th & 9th September (Module One) 23rd & 24th September (Module Two) 20th, 21st & 22nd October (Module Three)

November-December: 4th & 5th November (Module One) 17th & 18th November (Module Two) 8th, 9th & 1oth December(Module Three)