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    The Skills of Mediation

    Course Structure

    Hours: 48 hours (in-course training), 12 hours (outside training)
    Venue: Varies
    Course Timings: Over 6 days with optional extra certification day
    Numbers on course: Typically 8-10
    Cost: €2,700 for IBEC members / €2,900 for non-members.

    Course Objectives
    • To introduce participants to the concept of mediation and its use in settling arguments, disputes and conflict
    • To develop an understanding of the process of mediation and the various tasks involved in each step
    • To understand the principles involved in effective mediation
    • To learn and practice a range of skills for effective conflict resolution
    • To gain an insight into one’s own approach to conflict

    The approach of this six day (3 x 2 day) workshop will be highly interactive and practical. Participants will be encouraged to express their views and to discuss their own experience.

    • The Presenter is an experienced practitioner who will relate the learning to real life conflict
    • The use of practical exercises, case studies and role plays will ensure a high degree of participation and self-learning
    • A flexible approach will be used throughout and priority will be given to the interests and learning of the group
    Target Audience

    Typically people who have some experience of working life and potentially people in positions of some influence. It is unlikely that this course will be suitable for those just starting their first job. Experienced human resource professionals, trade union officials, supervisors/managers, other professionals and those with an interest in learning about how to deal effectively with conflict and disagreement. Those who want to improve their communication techniques and those who may be looking at mediation as a career will also find the programme worthwhile. A third level qualification may be useful but is not essential as the course is not overly academic in nature.

    Quality Standards

    This course is fully accredited by the Mediators Institute of Ireland (Applicants for MII membership must pass an MII Skills Assessment in addition to completing the training).

    An optional extra day will be arranged for those who may be interested in proceeding to Certified membership level.

    Topics covered

    A range of topics will be covered over the six days including the following:-

    • Dealing with Conflict
    • What is Mediation
    • Mediation Process
    • Skills including building rapport, active listening, summarising, reality testing, creative option development, process management, framing the issue, reaching agreement, handling apology, dealing with emotions and power, questioning techniques
    • Trust Building
    • Dealing with Impasse
    • Side Conferencing
    • Hypothesis testing
    • Ethics

    An essential part of the course will be a short project which should be completed within three months of the end of the programme. Cost for the programme is €2,400 per person for IBEC members / €2,600 per person for non-members, payable in advance by cheque or bank draft. Includes lunch, coffee etc.


    Brendan Schutte
    Following a successful career in Human Resource Management over 20 years, Brendan set up Catalyst Consutling in 2000 and consults to a wide range of clients on a diverse mix of projects covering the full span of people management, training and organisation development. Projects include workplace mediation, investigation, organisational structuring, advice and mentoring, facilitation, team building, coaching and training design & delivery.

    As an Advanced Member of the Mediators Institute of Ireland he has offered professional workplace mediation since starting the consultancy and is a recognised and accredited trainer with MII. He has delivered numerous ‘Skills of Mediation’ courses, both in-house and in public programmes, as well as shorter conflict resolution courses and speaking at conferences.

    Other qualifications include B.Comm., PDip Ind Rels, PDip Med Studs (1st Place), FCIPD, MSc.(HR Leadership).

    Author of the only book on workplace mediation in Ireland:
    “Fixing the Fighting. A guide to using mediation in settling disputes and
    resolving conflict in the workplace.” (Oak Tree Press, Cork. 2003).

    Contact Details
    For additional information and booking form please contact Alexandra Racheru in IBEC, or to talk to the trainer: Brendan Schutte, Catalyst Consulting

    Mob: 086 875 8471

    Organisation: Catalyst Consulting
    Duration: 60 Hours – (incl. project)
    MII Approved: Yes

    Sign up today!

    Contact us today

    This course is run through IBEC

    2021 Dates:
    Course 1: 25 Mar / 15 and 29 April / 13 and 27 May / 10 June / 9 and 23 Sept / 7 and 21 Oct / 4 and 18 Nov
    Course 2: 14 and 28 Oct / 11 and 25 Nov / 9 Dec / 20 Jan 2022 / 3 and 17 Feb 2022 / 3 and 24 Mar 2022 / 14 and 28 Apr 2022

    Principal contact: Marie Keogh, IBEC, 84/86 Lower Baggot Street, Dublin 2
    T: + 353 1 605 1675
    see Ibec Training website for more information: and see under accredited management development. ** Please tell her you came through the MII website **