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    Diploma in Mediation

    Course Structure

    Hours: 84 hours (in-course training), 16 hours (outside training)
    Venue: Dublin
    Course Timings: Over 12 days with optional extra certification day
    Numbers on course: Typically 8-10
    Cost: see Ibec website
    Course booking, contact:   Marie Keogh in IBEC,  84/86 Lower Baggot Street, Dublin 2  + 353 1 605 1645  **  Please tell her you came through the MII website **

    Course Objectives
    • To introduce participants to the concept of mediation and its use in settling arguments, disputes and conflict
    • To develop an understanding of the process of mediation and the various tasks involved in each step
    • To understand the principles involved in effective mediation
    • To learn and practice a range of skills for effective conflict resolution
    • To gain an insight into one’s own approach to conflict

    The approach of this 12 day Diploma workshop will be highly interactive and practical. Participants will be encouraged to express their views and to discuss their own experience.

    • The Presenter is an experienced practitioner who will relate the learning to real life conflict
    • The use of practical exercises, case studies and role plays will ensure a high degree of participation and self-learning
    • A flexible approach will be used throughout and priority will be given to the interests and learning of the group
    Target Audience

    The Diploma is suitable for participants who are looking to improve their knowledge and skills in the area of mediation, whilst gaining both an academic and accredited professional qualification. It would suit those with an interest in strategic management, employee relations, operations, supplier management, and particularly customer and staff relations.

    Quality Standards

    This course is fully accredited by the Mediators Institute of Ireland for Associate membership level and has academic accreditation by the Dublin Institute of Technology.
    This course is fully accredited by the Mediators Institute of Ireland Member level and has academic
    accreditation by TU Dublin. It has been running for twenty years and is presented twice a year through
    (Applicants for MII Membership must pass an MII Skills Assessment in addition to completing the training)

    Topics covered

    The course is split into two main modules:

    1. Mediation and the Organisation

    2. Mediation Process and Skills

    The detail of these modules is available on the Ibec website

    An essential part of the course will be a short project which should be completed within three months of
    the end of the programme.


    Brendan Schutte

    Following a successful career in Human Resource Management over 20 years, Brendan set up Catalyst
    Consulting in 2000 and consults to a wide range of clients on a diverse mix of projects covering the full
    span of people management, training and organisation development. Projects include workplace
    mediation, investigation, organisational structuring, advice and mentoring, facilitation, team building,
    coaching and training design & delivery.
    As an Advanced Member of the Mediators Institute of Ireland he has offered professional workplace
    mediation since starting the consultancy and is a recognised and accredited trainer with MII. He has
    delivered numerous  ‘Skills of Mediation’ courses, both in-house and in public programmes , as well as
    shorter conflict resolution courses and speaking at conferences.

    Other qualifications include B.Comm., PDip Ind Rels, PDip Med Studs (1st Place), FCIPD, MSc.(HR

    Author of the only book on workplace mediation in Ireland:
    “Fixing the Fighting. A guide to using mediation in settling disputes and
    resolving conflict in the workplace.” (Oak Tree Press, Cork. 2003).

    Contact Details

    Please contact Marie Keogh in Ibec, on 01 6051645 or see Ibec Training website for more information: and see under accredited management development.

    Brendan Schutte
    Catalyst Consulting
    Mob: 086 875 8471

    Organisation: IBEC
    Duration: 84 mins
    MII Approved: Yes to Certified level with Assessment

    Sign up today!

    Course Information

    The course is delivered by one of the most experienced workplace mediators and trainers in Ireland.
    The focus is pragmatic and practical and trains you how to mediate, in a hands-on and enjoyable
    manner. Course includes trainer input, group discussion, learning activities, case studies and role plays,
    and academic models.
    There are two modules, the first teaches you how to mediate while the second considers mediation in
    a wider context including underlying useful theory and models of conflict.
    Completion of both modules leads to a TU Dublin Diploma in addition to MII accreditation, while
    completion of the first module alone leads to MII accreditation.
    Please contact Brendan in the first instance to discuss further (086-8758471, or check the Ibec Academy training website for more detail on the
    course, see below.

    2024 Dates: 
    6 sessions (module one)
     Tue 14 May 2024 | 09:30 – 17:00 Wed 15 May 2024 | 09:30 – 17:00
     Wed 5 Jun 2024 | 09:30 – 17:00 Thu 6 Jun 2024 | 09:30 – 17:00
     Tue 2 Jul 2024 | 09:30 – 17:00 Wed 3 Jul 2024 | 09:30 – 17:00

    6 sessions (module two)
     Wed 25 Sep 2024 | 09:30 – 17:00 Thu 26 Sep 2024 | 09:30 – 17:00
     Wed 15 Oct 2024 | 09:30 – 17:00 Thu 16 Oct 2024 | 09:30 – 17:00
     Tue 12 Nov 2024 | 09:30 – 17:00 Wed 13 Nov 2024 | 09:30 – 17:00

    Optional MII role play assessment once the first module is complete – successfully passing
    leads to member status in MII. A short project and learning log are requirements for passing
    the first module, while a group project, learning logs and written examination are
    requirements for passing the second module.

    (Level 6, Special Purpose Award, 20 ECTS)

    Certificate is the first 6 days in each course and can be taken on a stand-alone basis.
    Principal contact: Marie Keogh in IBEC, 84/86 Lower Baggot Street, Dublin 2
    T : + 353 1 605 1645 or
    Brendan Schutte Mob: 086 875 8471
    ** Please tell her you came through the MII website **